We arrived at the Royalton Spash in Cancun Mexico on June 10th. Three adults and 2 children 5 & 9…read more From the moment we walked thru the front doors, it was an amazing stay! Checkin was a breeze and we were shown an area to get something to eat and drink right away. Then shown to our rooms. Two large room with 2 queen beds. They were very comfy to sleep in, along with nice pillows and bed covers. Lots of drawer and hanging cloths storage. The bath room had a double sink. Bottled water, body lotion, shampoo, conditioner & body lotion were provided. There was the most powerful hair dryer I had ever used! To the right was a large area with a big frosted door that opened to a huge soaking tub and an over head shower. The bath tub had lots of hot water but the shower only got luke warm. To the left was another frosted door that opened to the toilet.  Each room had a balcony. Large TV. Fridge stocked with a variety of drinks that were refilled every day. There were also a variety of snacks. Each day Enrique or Ivan would check in on us to see if there was anything they could do for us. Before ending their shift, they would again ask. They were great and we loved their service. We ordered room service for one day, as none of us had ever done that before. We put our order in with Enrique and in the morning it was delivered at the time we requested. We made all our dinner reservations thru Enrique or Ivan also. There was one main dining area, The Gourmet Marche' with more food and variety than we could of imagined. From main dishes to salads, breads, desserts, drinks....you wouldn't go hungry! Our little ones especially enjoyed the chocolate fountain where they dipped marshmallows. A variety of resturants, from sushi (the best I have had anywhere!) to steaks. All of the food was amazing. There was an outdoor place called Nibbles where you could again get a nice variety of food for lunch. Two areas where you could get burgers and fries. I think also chicken strips. A place for ice cream and gelato, also desserts. A coffee cafe where you could order speciality drinks. There was also a coffee bar for regular coffee where you could help yourself. And another that had a machine with lattes and other coffees - again helping yourself. Also desserts, bagels etc.  Almost forgot to mention the pizza - it was delicious! They made their dough right there and toppings were added, then baked in a wood fired dome. Lots of birds around but never saw one fly! Outdoors, the pools went on forever. Lots of places to sit or lay out with umbrellas. You could go up to the bars and order a huge variety of drinks or one of the many waiters or waitresses would take your drink orders. Tipping was not required but we did tip them. There was a swim up bar with stools where you sat in the water.  Lots of activities all day long - water volley ball, water exercise. One day there was a foam machine and everyone loved that! Long white balloons were given out and adults and kids were having fun with those. Another day there was a water balloon fight, where groups on either side of the volley ball net. Water balloons were flying as fast as anyone could grab one! After that we all got a pineapple with the top cut off and filled with a watermelon drink. Lemons, limes and other fruit made up faces on each one. There were two lazy rivers. One with large tubes for floating and the 2nd you just floated in. The current in the 2nd one really moved you along. There were plenty of water slides for adults or kids. The littles had 4 slides. They would end up in the water with lots of smiles and giggles. The adult one also had several. You had to carry your 2 or 4 person raft to the top and down you came.  Tho we were right on the beach not many ventured out there. They were having an issue as many other beach areas with the seaweed. Just long rows of it all along the beach and it stinks. Even tho it was always quite breezy we never smelled it up at the pool areas. Every night there was entertainment on the outdoor stage with lots of chairs and room to dance.  We left on the 15th and check out was once again a breeze. We had been given bracelets the 1st day we arrived. They were little oval discs that we worn the entire time. You used them to gain entry to your room. Know this is a long review but there was just so much and all of it was amazing. The staff were friendly, helpful, always saying hello as you passed by. There were little kisoks where you could get info on other services but no one hasseled you. Oh and several nice stores to shop in. Would advise taking water floats if you have little ones, as they ran $15.00 and up. And childrens tylenol.....$48.00 for a 4 oz bottle.  I would highly recommend the Royalton Spash and look forward to visiting some of their other resorts. We came from Oregon USA. Customs going into Mexico and back into the US was a breeze.

We went to the royalton SPLASH. We booked one of our rooms at the RIVIERA though because its…read morewebsites were identical and misleading and we almost didn't get our money back. In short, the hotel is all about cutting corners such as watered down alcohol and a half broken waterpark which is their selling point by the way. The room keys are also inconvenient bracelets you can't remove which really bugged me. Overall, I would recommend it, you definitely don't get quality about of its price.

We just returned from an 8-day, 7-night stay in an Excellence Club Ocean View Swim-Up suite, and I…read morecan confidently say we will never book another room type again. The Excellence Club experience is absolutely worth it and made our vacation feel even more special. What keeps us coming back to Excellence Riviera Cancun isn't just the beautiful resort, comfortable rooms, or incredible food, it's the people. The staff genuinely treats you like family and makes you feel cared for from the moment you arrive until the moment you leave. We made it to every restaurant during our stay, and the dining exceeded our expectations. Magna's tomahawk steak was phenomenal, but Basmati completely stole our hearts. It was hands down our favorite restaurant, and the food was a 15/10. We were talking about going back before we had even finished our meal. The service is what truly sets this resort apart. Amable went above and beyond every single day. She quickly learned who we were, remembered what we liked, and always took the time to chat with us and make us feel special. By the end of the trip, she felt like family. Saying goodbye was incredibly emotional. She gave me the biggest hug before we left and told us she couldn't wait to see us again in January. She truly made our vacation unforgettable. Joel was another standout. We bonded over our love of reading, but what impressed us most was the care he put into making each day special. Every morning, our daybed was perfectly prepared before we even arrived, with towels laid out and everything ready for us to relax. He remembered that we were celebrating our anniversary, and he and Raul surprised us with the sweetest towel art in our room to celebrate. After noticing how much I loved fresh coconuts, Joel started bringing one to me every afternoon without me even asking. It's those thoughtful little touches that turn a great vacation into an unforgettable one. Excellence Riviera Cancun continues to set the standard for what an all-inclusive resort should be. Between the exceptional staff, delicious food, beautiful accommodations, and the added benefits of Excellence Club, it's become our favorite place to vacation. The biggest compliment we can give is that we were already planning our next trip before this one ended. We'll be back in January, and I'm sure many more times after that. Thank you to everyone at ERC for another unforgettable stay. We already can't wait to come home.

This place is amazing! We will absolutely be back. Clean, friendly service, anything we asked for…read morethey would do their best to accommodate. Loved the pools, especially the lazy river. All of the restaurants are great, my favorites were Basmati and Spice. The only room for improvement: I wish there were healthier options available by the pools do lunch. The taco truck is great but doesn't open until 4pm.. a little late for lunch. I don't want fries/hotdog/burger/nachos for lunch. The Linux buffet was great, but it would've been nice to have a salad or tacos by the pool. Loved the shows and trivia every night! Can't wait to go back.

had a wonderful vacation during our recent stay on the hideaway side…read more room service: was great - mostly, except some small hikups, for instance-forgot to leave us with new wash towels, and kept taking out my tossed shoes and clothes from our trashcan...why??? we had a swim out room, love it, facing the hideaway pool, got to people watch and gossip over the dramas happening at the bar area. as a Prime member for years. we also enjoyed our daily butler cares. Special thanks to Cecar and Benny. We have been to a good number of Royalton resorts thus far, in various locations, and Cancun Rivera resorts are still our favorites, from top quality service, to friendly staff, to delicious buffet, and new activities daily. this time, we truly enjoyed the following activities: -dream catcher making -Mexican bracelet making -margarita classes -pool workout We had an overal satisfactory experience. Highly recommend these properties.

Just got back from a four-night stay at Hideaway Royalton. I work in the travel industry, but this…read morewas a personal trip. I'd been to Royalton Riviera Cancun several years ago, but this was my first time there since they completed renovations at the end of last year, and I can happily say that the updated look of the resort is excellent, and the staff among the best of any resort in Mexico. I'm a big buffet fan, and Royalton has one of the largest, most impressive buffets (available for breakfast, lunch, and dinner) that I've ever been to (this was one item I remembered with great clarity from my previous visit, and if anything the buffet is even better now). Staff members Graciela and Angel were particularly helpful. I also checked out Agave, the Mexican restaurant, and the food was superb, as was the service from my waiter, Jorge. And on my last night I hit up Taj Indian Cuisine, with excellent service from waiter Marcelino and hostess Suleman. The appetizer I ordered was so good, I requested a second plate of it. I like the way Royalton proper and the adult side, Hideaway, sit next to one another. It's easy to get between the two, but if you need some quiet and it's too loud by the main pool, you have several other options. I particularly like the small swim-up bar located just around the corner from the louder main pool/swim-up bar. The Hideaway Beach Bar (with excellent bartenders Manuel and Frank) is great for people like me, who enjoy being at the beach but get too much sun very quickly. The lobby bar just inside Royalton is also really cool. Lots of selection, and friendly bartenders like Alberto, Angel, Mateo, and Antonio (I may have spent more than a couple hours at this bar). Alejandro at the Martini Mix bar was also very nice. And Yuriana on the housekeeping staff--I can't say enough good things her and the housekeepers in general. If you want them to, they will do a comprehensive cleaning of your room, including sweeping and mopping the floor, every day. I greatly enjoyed this resort. Their renovations were well done and the staff and food are great. Seaweed is an issue this time of year, in this area, but they've got trucks hauling the stuff away, morning to evening, to clear it up as much as possible. I can recommend this resort without any concerns/reservations.

I was thinking about why I liked CDM so much. We were only there 3 nights and then went down to…read moreAkumal, but it left such an impression on me. I've stayed in more luxurious places, including Danielles in Venice. I think I know the CDM secret. It was the lack of people that you see. Nothing and no-one annoyed me here. Even in luxurious places, there is likely someone who will be annoying, or rude or abrupt or loud, or arrogant or whatever. In fact, some of the "exclusive" places have some very arrogant and superior people, and that detracts from the experience. But I don't need to tell you how annoying people can be, do I? Not that people can't be very nice also, but the more people around, the more chance someone will detract from your experience. But when you don't even come across other people (except the ones you bring with), there's no-one to possibly bother you. You go to the beautiful pool, and there's no-one there. Not even anyone doing the "reserve our lounge chairs with towels at the crack of dawn game", when they don't use them till noon. None of that stupid stuff, and no screaming kids doing cannonballs in the pool (not that I don't like kids). The beautiful pool might as well be in your own back yard. You don't hear the adjacent room through the thick walls, and you don't even see other room balconies. The grounds are designed so every balcony is private. No-ones front door is next to yours, or even nearby. You look out over the grounds and virtually no-one is walking around. You go to the pier and it's empty of people. You go to the beach and no-one is there also. You pick your favorite lounge chair location and it's open just waiting for you. The staff here were all nice and subdued and not intrusive, but were friendly if you chatted a bit to them. When they bring your breakfast trays in the morning to your room, they place it in a hutch by the front door and you don't even see them! Look at the pictures I posted. The professional ones are from the CDM website and mine are the others. You'll notice there's no-one in the pictures. Other resorts have to rope off the area to get deserted pictures like those, and when you get there it is overrun by strangers. Not at CDM. When you think of that, you should try to stay here if you ever can, even for a few days. It's actually great value for the money. What an awesome experience. They do destination weddings here, and that probably feels like you rented the whole resort, cause I'm sure the other guests would stay out of your way. I can't think of another place like CDM.

So much cheaper than our resort! The portions were large, food taste good, and the service was…read moregreat. We went during slow season, so the beach was pretty empty. There was a good massage place with beach view by a woman named Theresa. Cost was 550 pesos, which is a 3rd of the resort, but I think you can get cheaper, but can't beat the location!

One of the best resorts in Cancun. Super high end .. organic feel. Very classy people stay here…read more It's very artsy!

Fancy resort not for regular but for corporate events. Expensive and not very clear with their…read morerules. It was free aka company sponsored so I cant complain. Rooms were huge, bathroom was huge, balcony to the bay/sea or jungle. You must take a golf cart to get to the main areas but there are plenty with the drivers. Mosquitos where eating us alive when we went. They sprayed but that's nature.. Food was delicious and while we wanted to try all the restaurants, we were told we could not, then we could but then we could not.. The rumor is that it used to be the presidential home in Cancun. Kosher for those that need that. 100% of the crew members were very polite and accommodating.

My experience here has been positive. This is one of the resort that I've noticed provides really…read moregreat customer service and a true all inclusive resort. Food was surprisingly better than I expected. I stay at the Sunrise, which is the middle (Nizu more budget and Grand is the high end). It was perfect, there were plenty of activities for the little ones and nice shows for the adults. The restaurants consist of several all you can eat and several sit down restaurants. The nicer sit down restaurants, you'll want to reserve in advance and bring some nice cloths. I spent several mornings going to their gym, the coach is super friendly. I took some of their fitness class - kickboxing and physical fitness. The coach does their best to cater towards your physical fitness. I was lucky one morning to be the only person there, so I got a one on one experience, love it! I would definitely go back in the future. Short drive from the airport as well. You should download their app since it gives you all of their information and restaurants, reservations times, etc. Just watch out when you check in and check out, there's some sales folks who will try to hustle you. Just say no thank you. Spend time at the place first, and unless you know you're coming back for sure, just say no thank you.

I rarely leave negative reviews, but I feel other travelers deserve to know about our experience…read more We booked through a member referral because we were promised a $400 cash promotion. Unfortunately, the entire experience was extremely disappointing. We spent almost an entire day attending presentations and listening to staff explain the promotion and membership. Instead of enjoying our vacation, we lost valuable vacation time. In the end, it felt like the promotion was designed to get us into a long sales presentation, and we left feeling completely misled. The most upsetting part was how my husband was treated. The staff repeatedly asked him if he spoke English and whether he understood what they were saying. Because he does not speak English, we were told we did not qualify for the $400 cash promotion. It was embarrassing, uncomfortable, and made us feel like we were being judged because of the language we speak. If speaking English is a requirement for this promotion, it should be clearly disclosed before guests book their stay or before they spend hours attending a presentation. This would save people from wasting their vacation time and avoid unnecessary frustration. Another disappointment was the lack of activities for older children. At both Nizuc and Sunrise, there was very little for kids around 9 years old to do outside of the swimming pools. If your children enjoy activities beyond swimming, they may become bored. We came to Moon Palace expecting a relaxing family vacation, but instead we spent hours in a sales presentation and left feeling frustrated, disappointed, and misled. Based on our experience, we will not be returning to Moon Palace. I also cannot recommend this resort to friends or family. I hope Moon Palace becomes more transparent about its promotions and treats all international guests with equal respect, regardless of the language they speak.

My partner and I stayed here earlier in July. This is a very quiet little guesthouse tucked away…read moretoward the very end of a main road (that turns residential and dead ends right before the docks). If you're going to stay here, make sure you let them know when you're going to arrive as there doesn't seem to be a front desk. I called when we got there and we waited for about 10 minutes until Genevieve got there. Not a problem though because I do understand it's not really a traditional hotel. The grounds themselves are beautiful. There's lots of green space, and there's also a little pond with two turtles in it. Hopefully someone is feeding the turtles because when we were there we gave them like 2 whole avocados over the span of 3 or 4 days - them seemed famished. The pool is OUTSTANDING. It's not a traditional pool, there's not really much space to sunbathe, but it felt SO good after a long, hot day at the beach or walking around town. Plus it overlooks the ocean. Our favorite part of the place was the rooftop. Stunning views. Unfortunately the room we stayed in had window that overlooked a tree and a wall. There was a little window at the top of that wall, and no curtains on it, which made for a daily wake up time of whenever the sun came up. BUT, their neighbors started building a wall right outside that window. The stairs they were using to get to their roof were right outside that window, and any of the workers could've looked in our room, and directly down into the bathroom/toilet. I let management know and they came not more than two hours later to measure the window and make a mesh curtain for it. I was VERY pleased with how quickly they reacted to my email. It's unfortunate (and not Layla's fault) that there was a wall built, but I suppose that solved the sunrise wake up every morning. Other than that the room (selva) was nice. It had a little cooktop, sink, microwave, refrigerator, and coffee maker. The refrigerator froze almost everything we put in there, and we were unable to mess with the temperature. They had dish soap, hand soap, and I think body wash as well. Beach towels were provided though they're old and stained. The pillows were mish mash as were the pillow cases. I thought they had a restaurant and yoga classes and a salon, but everything was closed. Overall I'd recommend this place. It's a wonderfully affordable option and the entire staff is nice (I think we interacted with 5 of them; they'd come during the daytime). The views can't be beat, and the quietness of the location really amplified the charm that is Puerto Morelos!!!!

We come to Layla guest house not just for the property but for the food and activities (sunset…read moreyoga, movie night, music, massages, salon, etc ...). We love this place and consider it our mothership in Puerto Morelos. They serve Bibimbap which is the best we've ever had! This says a lot as we live in San Francisco where there are lots of Korean restaurants. Massages by Marcos are the greatest! Noemi and Steve provide great haircuts and salon services. Jime and Lucio, who are the managers, come up with various music and night activities. Brunch with Jime and Gloria Casanova is very entertaining! Thank you to all the staff of Layla Guesthouse.

If you are looking to relax this is the resort for you. Bars close at 11pm Pool DJ shuts down at…read more3pm ( way too early ) . The restaurants were delicious. I would not recommend Butler's service... if you ever had butler service in the Caribbeans there is no comparison. In Mexico they do not do NOTHING for you but text all day , maybe visit you in the pool areas but that's it. Not worth it at ALL. Our Butlers were Norma, Catherine & Enrique ( who we never met) Catherine visited us twice by the pool and Norma was the main texter sweet but none didn't do very much . Some of our favorite ppl was Efrain the bartender love his sense of humor, the Bell Boy Toribio I believe was his name was very helpful, other than that everyone else was nice but nothing really stood out. We stayed in the new building Marriott Diamond Club 4th floor ... gorgeous room but no body mirror, no iron or iron board, nothing to hang your towels on in the bathroom, the shower floor is VERY slippery it really needs a rail to hold on to. Room service took 1 hr the food was cold. Ate at the Joya 2 days and some of that food was cold too. There is an Asian restaurant in the new Diamond building that no one talks about that is delicious. There is also a bar and pool table in that building as well.

Beautiful Resort!!! The food was delicious (a lot of seafood)…read more Angelica was amazing, assisted us with whatever we needed. Made our dinner and activity reservations. Yolat helped behind the scenes as well making our stay comfortable and enjoyable. Mely was a wonderful barista. I loved how she made my drink. Such a bubbly personality. Mariza was so friendly, always greeting us with a happy smile. Our waiters were great - Manolo. Our bartenders and servers as well. Such a wonderful experience. Such great hospitality

Let's start with the great - the staff was absolutely amazing from top to bottom. All the…read morerestaurants, pool and lobby bars/service, entertainment, and the spa. Especially my buddy Ivan at the breakfast buffet who was one of the nicest and most genuine people my lady and I have ever met! Zero complaints here... The good - I wanted to put the food in my positive comments but couldn't. Out of the 6 nights we had dinner, 1 was not good at all, 1 was just ok, but the other 4 were all great. The one that was not good at all, I couldn't even tell you what place it was serving from. It was in the Mexican restaurant but they were going off a different menu that day. The breakfast buffet each morning was always spot on, especially the omelette station. Got one of those every morning and they were delicious! Even with my 2 bad good spots, the service still was always spot on! The bad - hot hot hot!!!! the AC was the worst I've ever had and this was throughout the entire resort. Even the room AC was terrible and even at night it never got cold where I would expect this to be the coldest place in the resort. This also goes for the party of 20 that we were there with and that was 10 total rooms were all terrible AC so it wasn't just mine. All the restaurants with being enclosed it was awful. Constant sweating wherever you went. I felt terrible for the staff as they have to deal with the for a living and I was only there for 1 week. Every single employee/waiter/host, you name it was dripping sweat with every move they make. Dripping!! Again this is with the enclosed spaces where the AC should be pumping, but no it was not and I don't understand that. Fix it!!!! I will not come back to this resort just for that reason along. Very sad but that on the resort owners and management to fix such a simple issue. Also another bad was the beach. There was simply not one person out there on what should be such a beautiful beach with alllllllll the seaweed that takes over. Yes it's tough and I'm sure cost a lot of money for them to continuously be cleaning it up since it'll never stop, but isn't that what you're supposed to do when you own a resort to keep people coming back or at least for the first time?? Especially after you read my review along with others that mention this same issue. Plus all the seaweed with the sun beating down on it sent a stench of rotten eggs throughout the whole property. Some days were worse than others Overall, the resort grounds itself were nice. One of the smaller resorts I've been to, which isn't a bad thing, but they also did have one of the best pools I've ever been to. It was enormous and even with tons of people in it, it never felt crowded. Good temperature too. Again, the staff was unbelievable, but they need to get that AC fixed immediately and do it for the hard-working staff. Obviously for us the vacationers too, but like I said, we're there for only a specific time and these guys work there (hard) day in and day out. Fix it fix it fix it! Fix it for the staff please!!! As I write this review in my amazing cold AC....

I recently stayed at Dreams Sapphire in Cancun (Puerto Morelos), and overall, I'd say it's an okay…read moreall-inclusive--nothing super luxurious, but not bad either. When we first arrived, we booked a swim-out room, which was nice, but the rooms and parts of the resort definitely felt like they could use some updating. My biggest issue was the AC in our original room--it was barely working, and the first night was honestly uncomfortable. The humidity made it feel stuffy, and I had a hard time sleeping. Because of that, we decided to upgrade to the club/villa section on the opposite side of the resort--and that completely changed our experience. That area is much more secluded, quieter, and feels more upscale. We upgraded to a swim-out king room there, and it was beautiful--much newer, cleaner, and overall way more enjoyable. The private rooftop pool and more exclusive vibe made a huge difference for us. The food was actually really good, which was a pleasant surprise--no complaints there at all. Overall, I'd say this resort really depends on the room you book. If we had stayed in the original room, I probably would've rated it around a 3.5-4. But because we upgraded, we ended up having a great time. Tip: If you're considering staying here, I'd definitely recommend booking or upgrading to the club/villa section--it made all the difference for us.