I enjoyed reading the 5 star reviews posted in 2026. Unfortunately, that was not our experience…read more This was our first international family vacation. We arrived the week of Aug. 8th, 2026 thru the 16th. We were a party of 4 adults and two kids, 10 year old and 13 year old. We arrived at the Resort around 2pm. We checked in, changed clothes and headed for the beach. Screeeeech...!!! The beach was closed and off limits. This was the worse part of our stay. The ocean was off limits due to overrun of seaweed along the coast for miles. It left a pungent, awful smell in the air that was staggering. The smell lasted for the first couple of days and I suppose we got use to it or it faded. We thought a sewer line had busted nearby. Getting past that huge disappointment, the resort was a good experience. The staff was friendly and accommodating. The food was very good at all the 7 specialty restaurants as well as the buffet (although none of the restaurants served lobster like we get at Sandals Resorts. Room service was good although there was no way to reheat our food. The pools were very nice especially the one with the swim up bar (very busy). The choice of alcohol drinks was limited to say the least. Poor choices for bourbon, whiskey and tequila ! The live entertainment was very good each night. Our kids loved the pools but missed the nature of the beach. The waterpark was a nice filler for the kids but it closed at 5pm each day. We thought that was insufficient considering for the number of kids and adults each day that were trying to stay in the waterpark. The night activities for adults was pretty good other than the cheap, bottom shelf liquor choices. The live music was very good. Unfortunately, this resort will not be on our "Got to return soon" list.

We went to the royalton SPLASH. We booked one of our rooms at the RIVIERA though because its…read morewebsites were identical and misleading and we almost didn't get our money back. In short, the hotel is all about cutting corners such as watered down alcohol and a half broken waterpark which is their selling point by the way. The room keys are also inconvenient bracelets you can't remove which really bugged me. Overall, I would recommend it, you definitely don't get quality about of its price.

We just returned from an 8-day, 7-night stay in an Excellence Club Ocean View Swim-Up suite, and I…read morecan confidently say we will never book another room type again. The Excellence Club experience is absolutely worth it and made our vacation feel even more special. What keeps us coming back to Excellence Riviera Cancun isn't just the beautiful resort, comfortable rooms, or incredible food, it's the people. The staff genuinely treats you like family and makes you feel cared for from the moment you arrive until the moment you leave. We made it to every restaurant during our stay, and the dining exceeded our expectations. Magna's tomahawk steak was phenomenal, but Basmati completely stole our hearts. It was hands down our favorite restaurant, and the food was a 15/10. We were talking about going back before we had even finished our meal. The service is what truly sets this resort apart. Amable went above and beyond every single day. She quickly learned who we were, remembered what we liked, and always took the time to chat with us and make us feel special. By the end of the trip, she felt like family. Saying goodbye was incredibly emotional. She gave me the biggest hug before we left and told us she couldn't wait to see us again in January. She truly made our vacation unforgettable. Joel was another standout. We bonded over our love of reading, but what impressed us most was the care he put into making each day special. Every morning, our daybed was perfectly prepared before we even arrived, with towels laid out and everything ready for us to relax. He remembered that we were celebrating our anniversary, and he and Raul surprised us with the sweetest towel art in our room to celebrate. After noticing how much I loved fresh coconuts, Joel started bringing one to me every afternoon without me even asking. It's those thoughtful little touches that turn a great vacation into an unforgettable one. Excellence Riviera Cancun continues to set the standard for what an all-inclusive resort should be. Between the exceptional staff, delicious food, beautiful accommodations, and the added benefits of Excellence Club, it's become our favorite place to vacation. The biggest compliment we can give is that we were already planning our next trip before this one ended. We'll be back in January, and I'm sure many more times after that. Thank you to everyone at ERC for another unforgettable stay. We already can't wait to come home.

This is simply my favorite place in the world. Every single staff member you interact with is…read moreincredibly kind and helpful. They are very accommodating, and as a vegetarian will always make sure you have amazing food-- they have plant based menus too. The options decreased from last year but it's still great to have any options. This resort is gorgeous and managed well, and has lots of fun activities. The programming team does an incredible job.

had a wonderful vacation during our recent stay on the hideaway side…read more room service: was great - mostly, except some small hikups, for instance-forgot to leave us with new wash towels, and kept taking out my tossed shoes and clothes from our trashcan...why??? we had a swim out room, love it, facing the hideaway pool, got to people watch and gossip over the dramas happening at the bar area. as a Prime member for years. we also enjoyed our daily butler cares. Special thanks to Cecar and Benny. We have been to a good number of Royalton resorts thus far, in various locations, and Cancun Rivera resorts are still our favorites, from top quality service, to friendly staff, to delicious buffet, and new activities daily. this time, we truly enjoyed the following activities: -dream catcher making -Mexican bracelet making -margarita classes -pool workout We had an overal satisfactory experience. Highly recommend these properties.

Just got back from a four-night stay at Hideaway Royalton. I work in the travel industry, but this…read morewas a personal trip. I'd been to Royalton Riviera Cancun several years ago, but this was my first time there since they completed renovations at the end of last year, and I can happily say that the updated look of the resort is excellent, and the staff among the best of any resort in Mexico. I'm a big buffet fan, and Royalton has one of the largest, most impressive buffets (available for breakfast, lunch, and dinner) that I've ever been to (this was one item I remembered with great clarity from my previous visit, and if anything the buffet is even better now). Staff members Graciela and Angel were particularly helpful. I also checked out Agave, the Mexican restaurant, and the food was superb, as was the service from my waiter, Jorge. And on my last night I hit up Taj Indian Cuisine, with excellent service from waiter Marcelino and hostess Suleman. The appetizer I ordered was so good, I requested a second plate of it. I like the way Royalton proper and the adult side, Hideaway, sit next to one another. It's easy to get between the two, but if you need some quiet and it's too loud by the main pool, you have several other options. I particularly like the small swim-up bar located just around the corner from the louder main pool/swim-up bar. The Hideaway Beach Bar (with excellent bartenders Manuel and Frank) is great for people like me, who enjoy being at the beach but get too much sun very quickly. The lobby bar just inside Royalton is also really cool. Lots of selection, and friendly bartenders like Alberto, Angel, Mateo, and Antonio (I may have spent more than a couple hours at this bar). Alejandro at the Martini Mix bar was also very nice. And Yuriana on the housekeeping staff--I can't say enough good things her and the housekeepers in general. If you want them to, they will do a comprehensive cleaning of your room, including sweeping and mopping the floor, every day. I greatly enjoyed this resort. Their renovations were well done and the staff and food are great. Seaweed is an issue this time of year, in this area, but they've got trucks hauling the stuff away, morning to evening, to clear it up as much as possible. I can recommend this resort without any concerns/reservations.

I was thinking about why I liked CDM so much. We were only there 3 nights and then went down to…read moreAkumal, but it left such an impression on me. I've stayed in more luxurious places, including Danielles in Venice. I think I know the CDM secret. It was the lack of people that you see. Nothing and no-one annoyed me here. Even in luxurious places, there is likely someone who will be annoying, or rude or abrupt or loud, or arrogant or whatever. In fact, some of the "exclusive" places have some very arrogant and superior people, and that detracts from the experience. But I don't need to tell you how annoying people can be, do I? Not that people can't be very nice also, but the more people around, the more chance someone will detract from your experience. But when you don't even come across other people (except the ones you bring with), there's no-one to possibly bother you. You go to the beautiful pool, and there's no-one there. Not even anyone doing the "reserve our lounge chairs with towels at the crack of dawn game", when they don't use them till noon. None of that stupid stuff, and no screaming kids doing cannonballs in the pool (not that I don't like kids). The beautiful pool might as well be in your own back yard. You don't hear the adjacent room through the thick walls, and you don't even see other room balconies. The grounds are designed so every balcony is private. No-ones front door is next to yours, or even nearby. You look out over the grounds and virtually no-one is walking around. You go to the pier and it's empty of people. You go to the beach and no-one is there also. You pick your favorite lounge chair location and it's open just waiting for you. The staff here were all nice and subdued and not intrusive, but were friendly if you chatted a bit to them. When they bring your breakfast trays in the morning to your room, they place it in a hutch by the front door and you don't even see them! Look at the pictures I posted. The professional ones are from the CDM website and mine are the others. You'll notice there's no-one in the pictures. Other resorts have to rope off the area to get deserted pictures like those, and when you get there it is overrun by strangers. Not at CDM. When you think of that, you should try to stay here if you ever can, even for a few days. It's actually great value for the money. What an awesome experience. They do destination weddings here, and that probably feels like you rented the whole resort, cause I'm sure the other guests would stay out of your way. I can't think of another place like CDM.

So much cheaper than our resort! The portions were large, food taste good, and the service was…read moregreat. We went during slow season, so the beach was pretty empty. There was a good massage place with beach view by a woman named Theresa. Cost was 550 pesos, which is a 3rd of the resort, but I think you can get cheaper, but can't beat the location!

Fancy resort not for regular but for corporate events. Expensive and not very clear with their…read morerules. It was free aka company sponsored so I cant complain. Rooms were huge, bathroom was huge, balcony to the bay/sea or jungle. You must take a golf cart to get to the main areas but there are plenty with the drivers. Mosquitos where eating us alive when we went. They sprayed but that's nature.. Food was delicious and while we wanted to try all the restaurants, we were told we could not, then we could but then we could not.. The rumor is that it used to be the presidential home in Cancun. Kosher for those that need that. 100% of the crew members were very polite and accommodating.

The best resort in Cancun has to be Nizuc. The infinity pool is gorgeous. The staff are absolutely…read morewelcoming and friendly. The restaurants are nice their brunch is really tasty. I cant say enough nice things about this place. It's just amazing.

I'm a longtime Palace Resorts member. My husband and I were grandfathered in under our 2004…read morecontract, which gives us access to Palace Resorts properties, including future locations, although some may require a day pass. Overall, our stay at Moon Palace Cancun was pleasant, but it could have been much better. This was our first time bringing family, and we had two Deluxe Jacuzzi rooms. AIRPORT TRANSPORTATION Transportation was included, but Palace Resorts needs to better communicate where guests should meet their driver outside the airport. Adding the stall or meeting location to the app would make arrival much easier. PALACE RESORTS APP The app is extremely helpful for keeping track of activities, excursions, dinner reservations, spa services, and other details throughout your stay. MEMBER CHECK-IN The member check-in process was ridiculous because of the constant push to attend a "breakfast" to hear about new Palace Resorts properties. Let's be clear: it's ultimately a push to get you to purchase more. We've attended before and lost most of a vacation day, so I repeatedly said NO. Yet for three days, different people continued asking us to attend. Eventually my husband had enough and yelled, "NO!" before they finally left us alone. Meanwhile, what I actually wanted was to schedule our excursions and resolve issues with our Palace Resorts Plus benefits and resort credits. We received 750 resort credits per room--1,500 total--but they weren't on our account. Our Plus Membership benefits were also an issue. Despite triple-checking everything before arriving, we had to contact Palace Resorts headquarters while on vacation to get it resolved. 750 RESORT CREDIT SPECIAL The resort credits sounded great when booking, but they were extremely limited. At the resort, we could basically use them at one store for select beach hats and purses--not snacks, tumblers, or many other items. There was also only one excursion we could use the credits toward, and it wasn't something we were interested in. So while 750 credits per room sounds impressive, the restrictions significantly reduce their value. EXCURSIONS Our membership included two tours, a 25-minute massage, manicure, and pedicure. Only certain tours were available on specific days. Because of the sargassum, we also couldn't enjoy many water activities. There were other tours available, but it was extremely hot, and I wasn't interested in spending eight hours outside in that heat. VACATION PLANNER Our vacation planner royally screwed up BOTH tours we planned with our family! The excursions appeared as confirmed in the Palace Resorts app, but apparently he never completed the reservations with the actual excursion companies. Two mornings in a row, our family woke up extremely early, got ready, and waited for transportation that never came. We later discovered we weren't actually booked. What the hell?! This was one of the most frustrating parts of our vacation because we brought family with us and planned our time around these experiences. RESORT-LIFE Moon Palace Cancun consists of Nizuc, Sunrise, and The Grand. We stayed at Sunrise. Guests can move between Nizuc and Sunrise, while access to The Grand may require a day pass if you're not staying there. Despite our issues, the resort itself is great! The property is beautiful. The food, housekeeping staff, lobby drivers, and entertainment are awesome. My biggest complaint is that the rooms seriously need updating. We purchased our membership in 2004, and the rooms still look very similar to what I remember from back then. Palace has added restaurants and expanded the property, but the guestrooms need attention--especially considering what it costs to stay here. And the pools? The water was warm as hell! In the Cancun heat, you want to jump into a refreshing pool, but the water provided little relief from the sun. Overall, Moon Palace Cancun remains a beautiful resort with great food, entertainment, and hardworking staff. We enjoyed our family vacation, but the aggressive member breakfast push, missing benefits and resort credits, limited credit options, and two messed-up excursions created unnecessary frustration. After more than 20 years as a Palace Resorts member, there's still plenty I love--but there are definitely areas where the experience could and should be better.

I rarely leave negative reviews, but I feel other travelers deserve to know about our experience…read more We booked through a member referral because we were promised a $400 cash promotion. Unfortunately, the entire experience was extremely disappointing. We spent almost an entire day attending presentations and listening to staff explain the promotion and membership. Instead of enjoying our vacation, we lost valuable vacation time. In the end, it felt like the promotion was designed to get us into a long sales presentation, and we left feeling completely misled. The most upsetting part was how my husband was treated. The staff repeatedly asked him if he spoke English and whether he understood what they were saying. Because he does not speak English, we were told we did not qualify for the $400 cash promotion. It was embarrassing, uncomfortable, and made us feel like we were being judged because of the language we speak. If speaking English is a requirement for this promotion, it should be clearly disclosed before guests book their stay or before they spend hours attending a presentation. This would save people from wasting their vacation time and avoid unnecessary frustration. Another disappointment was the lack of activities for older children. At both Nizuc and Sunrise, there was very little for kids around 9 years old to do outside of the swimming pools. If your children enjoy activities beyond swimming, they may become bored. We came to Moon Palace expecting a relaxing family vacation, but instead we spent hours in a sales presentation and left feeling frustrated, disappointed, and misled. Based on our experience, we will not be returning to Moon Palace. I also cannot recommend this resort to friends or family. I hope Moon Palace becomes more transparent about its promotions and treats all international guests with equal respect, regardless of the language they speak.

My partner and I stayed here earlier in July. This is a very quiet little guesthouse tucked away…read moretoward the very end of a main road (that turns residential and dead ends right before the docks). If you're going to stay here, make sure you let them know when you're going to arrive as there doesn't seem to be a front desk. I called when we got there and we waited for about 10 minutes until Genevieve got there. Not a problem though because I do understand it's not really a traditional hotel. The grounds themselves are beautiful. There's lots of green space, and there's also a little pond with two turtles in it. Hopefully someone is feeding the turtles because when we were there we gave them like 2 whole avocados over the span of 3 or 4 days - them seemed famished. The pool is OUTSTANDING. It's not a traditional pool, there's not really much space to sunbathe, but it felt SO good after a long, hot day at the beach or walking around town. Plus it overlooks the ocean. Our favorite part of the place was the rooftop. Stunning views. Unfortunately the room we stayed in had window that overlooked a tree and a wall. There was a little window at the top of that wall, and no curtains on it, which made for a daily wake up time of whenever the sun came up. BUT, their neighbors started building a wall right outside that window. The stairs they were using to get to their roof were right outside that window, and any of the workers could've looked in our room, and directly down into the bathroom/toilet. I let management know and they came not more than two hours later to measure the window and make a mesh curtain for it. I was VERY pleased with how quickly they reacted to my email. It's unfortunate (and not Layla's fault) that there was a wall built, but I suppose that solved the sunrise wake up every morning. Other than that the room (selva) was nice. It had a little cooktop, sink, microwave, refrigerator, and coffee maker. The refrigerator froze almost everything we put in there, and we were unable to mess with the temperature. They had dish soap, hand soap, and I think body wash as well. Beach towels were provided though they're old and stained. The pillows were mish mash as were the pillow cases. I thought they had a restaurant and yoga classes and a salon, but everything was closed. Overall I'd recommend this place. It's a wonderfully affordable option and the entire staff is nice (I think we interacted with 5 of them; they'd come during the daytime). The views can't be beat, and the quietness of the location really amplified the charm that is Puerto Morelos!!!!

We come to Layla guest house not just for the property but for the food and activities (sunset…read moreyoga, movie night, music, massages, salon, etc ...). We love this place and consider it our mothership in Puerto Morelos. They serve Bibimbap which is the best we've ever had! This says a lot as we live in San Francisco where there are lots of Korean restaurants. Massages by Marcos are the greatest! Noemi and Steve provide great haircuts and salon services. Jime and Lucio, who are the managers, come up with various music and night activities. Brunch with Jime and Gloria Casanova is very entertaining! Thank you to all the staff of Layla Guesthouse.

Beautiful Resort!!! The food was delicious (a lot of seafood)…read more Angelica was amazing, assisted us with whatever we needed. Made our dinner and activity reservations. Yolat helped behind the scenes as well making our stay comfortable and enjoyable. Mely was a wonderful barista. I loved how she made my drink. Such a bubbly personality. Mariza was so friendly, always greeting us with a happy smile. Our waiters were great - Manolo. Our bartenders and servers as well. Such a wonderful experience. Such great hospitality

Worst experience in my life. The hotel is not in a great part of town, it's actually pretty crappy…read more We were just there 2 weeks ago and it smells a like a cluster of port-a-pottys on a very hot summer day due to the sargassum boom in the ocean. We even called to make sure it wasn't a horrible smell the week and days before arrival. The staff lied. The leadership team lied. We compleained to Corporate. This hotel does not being in the Marriott family - My recommendation - DO NOT STAY HERE

Let's start with the great - the staff was absolutely amazing from top to bottom. All the…read morerestaurants, pool and lobby bars/service, entertainment, and the spa. Especially my buddy Ivan at the breakfast buffet who was one of the nicest and most genuine people my lady and I have ever met! Zero complaints here... The good - I wanted to put the food in my positive comments but couldn't. Out of the 6 nights we had dinner, 1 was not good at all, 1 was just ok, but the other 4 were all great. The one that was not good at all, I couldn't even tell you what place it was serving from. It was in the Mexican restaurant but they were going off a different menu that day. The breakfast buffet each morning was always spot on, especially the omelette station. Got one of those every morning and they were delicious! Even with my 2 bad good spots, the service still was always spot on! The bad - hot hot hot!!!! the AC was the worst I've ever had and this was throughout the entire resort. Even the room AC was terrible and even at night it never got cold where I would expect this to be the coldest place in the resort. This also goes for the party of 20 that we were there with and that was 10 total rooms were all terrible AC so it wasn't just mine. All the restaurants with being enclosed it was awful. Constant sweating wherever you went. I felt terrible for the staff as they have to deal with the for a living and I was only there for 1 week. Every single employee/waiter/host, you name it was dripping sweat with every move they make. Dripping!! Again this is with the enclosed spaces where the AC should be pumping, but no it was not and I don't understand that. Fix it!!!! I will not come back to this resort just for that reason along. Very sad but that on the resort owners and management to fix such a simple issue. Also another bad was the beach. There was simply not one person out there on what should be such a beautiful beach with alllllllll the seaweed that takes over. Yes it's tough and I'm sure cost a lot of money for them to continuously be cleaning it up since it'll never stop, but isn't that what you're supposed to do when you own a resort to keep people coming back or at least for the first time?? Especially after you read my review along with others that mention this same issue. Plus all the seaweed with the sun beating down on it sent a stench of rotten eggs throughout the whole property. Some days were worse than others Overall, the resort grounds itself were nice. One of the smaller resorts I've been to, which isn't a bad thing, but they also did have one of the best pools I've ever been to. It was enormous and even with tons of people in it, it never felt crowded. Good temperature too. Again, the staff was unbelievable, but they need to get that AC fixed immediately and do it for the hard-working staff. Obviously for us the vacationers too, but like I said, we're there for only a specific time and these guys work there (hard) day in and day out. Fix it fix it fix it! Fix it for the staff please!!! As I write this review in my amazing cold AC....

I recently stayed at Dreams Sapphire in Cancun (Puerto Morelos), and overall, I'd say it's an okay…read moreall-inclusive--nothing super luxurious, but not bad either. When we first arrived, we booked a swim-out room, which was nice, but the rooms and parts of the resort definitely felt like they could use some updating. My biggest issue was the AC in our original room--it was barely working, and the first night was honestly uncomfortable. The humidity made it feel stuffy, and I had a hard time sleeping. Because of that, we decided to upgrade to the club/villa section on the opposite side of the resort--and that completely changed our experience. That area is much more secluded, quieter, and feels more upscale. We upgraded to a swim-out king room there, and it was beautiful--much newer, cleaner, and overall way more enjoyable. The private rooftop pool and more exclusive vibe made a huge difference for us. The food was actually really good, which was a pleasant surprise--no complaints there at all. Overall, I'd say this resort really depends on the room you book. If we had stayed in the original room, I probably would've rated it around a 3.5-4. But because we upgraded, we ended up having a great time. Tip: If you're considering staying here, I'd definitely recommend booking or upgrading to the club/villa section--it made all the difference for us.