had a wonderful vacation during our recent stay on the hideaway side. room service: was great - mostly, except some small hikups, for instance-forgot to leave us with new wash towels, and kept taking out my tossed shoes and clothes from our trashcan...why??? we had a swim out room, love it, facing the hideaway pool, got to people watch and gossip over the dramas happening at the bar area. as a Prime member for years. we also enjoyed our daily butler cares. Special thanks to Cecar and Benny. We have been to a good number of Royalton resorts thus far, in various locations, and Cancun Rivera resorts are still our favorites, from top quality service, to friendly staff, to delicious buffet, and new activities daily. this time, we truly enjoyed the following activities: -dream catcher making -Mexican bracelet making -margarita classes -pool workout We had an overal satisfactory experience. Highly recommend these properties. read more

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Just got back from a four-night stay at Hideaway Royalton. I work in the travel industry, but this was a personal trip. I'd been to Royalton Riviera Cancun several years ago, but this was my first time there since they completed renovations at the end of last year, and I can happily say that the updated look of the resort is excellent, and the staff among the best of any resort in Mexico. I'm a big buffet fan, and Royalton has one of the largest, most impressive buffets (available for breakfast, lunch, and dinner) that I've ever been to (this was one item I remembered with great clarity from my previous visit, and if anything the buffet is even better now). Staff members Graciela and Angel were particularly helpful. I also checked out Agave, the Mexican restaurant, and the food was superb, as was the service from my waiter, Jorge. And on my last night I hit up Taj Indian Cuisine, with excellent service from waiter Marcelino and hostess Suleman. The appetizer I ordered was so good, I requested a second plate of it. I like the way Royalton proper and the adult side, Hideaway, sit next to one another. It's easy to get between the two, but if you need some quiet and it's too loud by the main pool, you have several other options. I particularly like the small swim-up bar located just around the corner from the louder main pool/swim-up bar. The Hideaway Beach Bar (with excellent bartenders Manuel and Frank) is great for people like me, who enjoy being at the beach but get too much sun very quickly. The lobby bar just inside Royalton is also really cool. Lots of selection, and friendly bartenders like Alberto, Angel, Mateo, and Antonio (I may have spent more than a couple hours at this bar). Alejandro at the Martini Mix bar was also very nice. And Yuriana on the housekeeping staff--I can't say enough good things her and the housekeepers in general. If you want them to, they will do a comprehensive cleaning of your room, including sweeping and mopping the floor, every day. I greatly enjoyed this resort. Their renovations were well done and the staff and food are great. Seaweed is an issue this time of year, in this area, but they've got trucks hauling the stuff away, morning to evening, to clear it up as much as possible. I can recommend this resort without any concerns/reservations. read more

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I absolutely loved this resort! Such a wonderful place to get away from the real world for a full week. The drinks just keep flowing and the food is endless. The best food we had there was actually at the main dining room for breakfast, lunch, and dinner. The restaurant there were just okay so we went to the main dining area a lot. There is SO much food and so many options every day. If you stay at this resort and want to get away from kids, make sure you get a room in the Hideaway area. It's so peaceful and beautiful. It is absolutely worth upgrading to diamond. If you have a diamond club bracelet on, you're first in line for everything and treated like royalty. We had two absolutely incredible butlers that took such great care of us. I would definitely come back for another week just to experience that level of fun and royalty again. Highly recommend!! read more

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I took a solo birthday-style trip to The Hideaway at Royalton Riviera Cancun, and overall I had a beautiful, relaxing stay with just a few things I wish I had known ahead of time. Transportation (Biggest Tip for Solo Travelers) First things first -- the hotel does not automatically provide transportation, even though it's very close to the airport. Please, please set this up before you arrive. The airport taxi drivers will absolutely overcharge if you don't have something prearranged. That was probably my biggest frustration of the trip. Security + Arrival Experience There are multiple security checkpoints (about 3) before you even reach the hotel, which honestly made me feel safe traveling solo. Once I arrived, I was greeted by staff at the front door and directed to the front desk for check-in. They do hold a deposit on your credit card (normal for resorts). I will say -- I wasn't escorted to my room, and it was on the complete opposite side of the resort since I booked on the adults-only side, so be prepared for a walk or ask for assistance if needed. Pro tip: If you want birthday decorations on your door or room, they do offer it -- you just have to request it ahead of time or at check-in. Room + First Night (Soft Life Activated) After a long flight, I immediately took advantage of the huge in-room spa bubble bath, and it was honestly everything. Perfect solo reset moment. The room comes stocked with drinks, beer, and alcohol options. I personally don't drink beer, but for guests who do, you'll be happy. I ordered room service my first night and stayed in -- 10/10 cozy solo travel vibes. Room Service Breakfast + Resort Exploring The next morning I ordered breakfast: Fresh fruit, pastries, coffee, toast, eggs, bacon, and orange juice -- all fresh and satisfying. After that, I explored the resort and realized how big it actually is. There's a family side + adults-only side, and I stayed on the adults-only side, which was perfect for quiet, relaxing energy. Restaurants + Reservations There are tons of restaurants on site. For the more upscale spots, you'll usually need reservations at least a day in advance depending on availability, but sometimes they can squeeze you in based on the flow of the day. Activities + Excursions There are activities all day and night, and a concierge team that can help you book excursions (separate cost). Super helpful if you don't want to plan everything yourself. On-Site Shops + Extras They have shops on the resort (which I definitely used), an ice cream parlor, and lots of little extras if you don't feel like leaving the property. Biggest Downside Transportation and communication with outside vendors for airport drop-off was honestly the weakest part of the experience. If that process was smoother, this would easily be a 5-star stay for me. Overall I truly loved my solo stay. The resort is beautiful, relaxing, and has plenty to do whether you want to be social or stay in your soft, solo traveler era. Would I go back? Yes. Would I plan transportation ahead next time. read more

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This was my first all inclusive and I wasn't sure what to expect. It was a little under $1000 per person (four people) over NYE so I thought that was a fairly good price. The Hideaway is the adults only and while there isn't any sort of gate separating it from the rest of the all inclusive, it was far away enough from the main area that we didn't see any kids. We used a third party for transport to and from the airport. We got greeted by a porter who took our stuff and were taken to a room to check in. There was a small bar inside and snacks so that you could eat and drink while checking in. During the process they give you a room key that's attached to your wrist so you don't lose it. Don't cut it off because you need to give it back at the end of your stay or you'll be charged. There are several restaurants as well as a buffet on site. We didn't realize until our porter (Diego who was a delight) told us that you had to make reservations at the restaurants if you wanted to get in. He recommended the steakhouse, the sushi spot, and the Mexican spot. You can make reservations online on their app. We managed to snag reservations for the steakhouse and the Indian restaurants but nowhere else. You can also get unlimited room service and request it via the app but it can be confusing when they will actually come with your food. We liked how we were on the first floor of the Hideaway portion and were steps away from the pool as well as the beach. There's plenty of bars everywhere and we tipped fairly well so we got excellent service no matter where we went. They have events on the schedule every day on their app as well as performers. They also have a tiny little nightclub located in the main area on the second floor. Overall, while there were some hiccups, as long as you know what to expect, I think this all inclusive is a good cost efficient option if you want to get away and relax for a couple of days. read more

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For the price of this all inclusive resort, it was not bad. If you're looking for something extraordinary and plan to stay at the resort the whole time, this place might not be your cup of tea. The service here was hit or miss, though most of the time it was average or above average. Our waiter at breakfast was terrible, as I had to flag him several times to ask for my coffee or to place an order. Otherwise everyone else was pleasant like the bartender at the bar right next to the lobby, or our servers at brunch and dinner. The food was average. First night we had dinner at the steakhouse. It was ok. Wouldn't go out of my way. The second day we had brunch at Armadillo. I had the eggs Benedict and it was the worst eggs Benedict I ever had. The ham was so thinly sliced I didn't even notice it. However the green juice was really good and I would go there just for the green juice. We then had brunch at the buffet. Buffet was huge and my favorite were the tacos. Everything else was just ok. The desserts were fun and they offered ice cream scoops on cones. The coffee at the resort was fantastic. We also tried the ice cream place (Scoops) and that was ok. I didn't finish my ice cream. This place has a souvenir shop which was nice. Cheaper than what the airport sells. The air conditioner didn't work in our room. It was difficult to sleep since it was so hot. Be prepared to bring mosquito repellent. We were able to lay on the beach and use the hot tub. One room also had an outdoor hot tub but we didn't use it because of the mosquitos. Overall I'm glad I went on this trip. This hotel is cheaper than most and you just have to go in with low expectations. read more

I am currently staying at the Royalton Cancun, and unfortunately, my experience has been very disappointing. Not the hideaway that's adults only . Which is a few steps away. One of the biggest drawbacks is that the beach is not swimmable because of the excessive seaweed. While I understand that seaweed is a natural issue and not something the resort can fully control, it significantly impacts the beach experience. What is within the resort's control has been even more frustrating. I was told that restaurant reservations could be made 24 hours in advance, but that turned out not to be true. Every time I tried to make a reservation, I was told there was no availability unless I agreed to purchase an additional item such as a bottle of wine or lobster. That felt misleading and unfair, especially since dining at the specialty restaurants was one of the reasons I chose this resort. The only restaurant I've consistently been able to eat at is the buffet, but the experience there has been poor. The food has often been cold, dry, stale, and appears to have been sitting out for a long time. Even worse, there is no air conditioning in the buffet dining area where guests eat. It is extremely hot and uncomfortable, while only certain staff areas appear to be air-conditioned. Finding a chair by the pool is nearly impossible. Guests begin reserving chairs with towels as early as 6:00 a.m., leaving very few available for everyone else. The resort has plenty of cabanas, but they charge an additional fee to use them, so many sit empty while paying guests struggle to find anywhere to sit. The resort should either enforce a no chair-saving policy or make better use of the available seating. The steamer in my room did not work, and I am still waiting for a replacement. The alcohol served at most bars is primarily inexpensive, off-brand liquor unless you pay for upgrades, which was another disappointment. I also attended the membership presentation after being encouraged to do so. It ended up taking nearly four hours, and I was promised benefits that were not actually included in the contract. I'm glad I took the time to read everything before signing because what was said during the presentation did not match the written agreement. It felt misleading and was a frustrating waste of valuable vacation time. Overall, this has not been the quality or experience I expected from the Royalton brand. Based on my experience so far, I would not choose to stay here again or recommend this resort. Rated as 4 and half stars but I would rate a 1 star. read more

I just spent a week at the Hideaway Cancun with 26 friends. It was so disappointing. The resort is so nice and the beach was beautiful. We had good because it a fun group but the quality of the food and alcohol was completely unacceptable. I didn't have one decent cocktail or one decent meal the whole time I was there and I tried almost all of the restaurants. Unfortunately, this group plans to take this trip every year but we are all in agreement that it will never be a Royalton Resort. read more

This stay was extremely disappointing for what is marketed and priced as a luxury adults-only resort. Check-in felt awkward and uncomfortable. What appeared to be part of the standard process came across as subtle pressure to tip, which did not feel transparent or welcoming. Our room was not in acceptable condition, with visible stains, cracked flooring, and a jacuzzi tub awkwardly placed in the middle of the room. There was also a significant cleanliness concern involving the curtains, which should never occur at a property of this level. Additional debris from prior guests was later found under the bathtub and was not addressed during our stay. The buffet was poor (3/10). If you did not arrive immediately at opening, food sat out long enough to attract bugs, which we observed. Dining overall was consistently disappointing. The Indian restaurant food tasted pre-prepared and lacked freshness, and we observed insects in the restroom. Breakfast service was disorganized, with parties seated out of order and little communication. Dinner at the French restaurant was not enjoyable and required us to eat elsewhere. At the Caribbean restaurant, the tuna tartare was acceptable, but the skirt steak was served grey in appearance with excessively long waits between courses. COFEPRIS Has been notified Mosquitoes were a major issue. We spent over 30 minutes in our room killing more than 20 mosquitoes, making it difficult to relax or sleep. Management advised fumigation would occur, and while there was some improvement afterward, mosquitoes continued to be present in our room while neighboring rooms reported no issues. Despite a stated no pool-chair reserving policy, guests placed personal items on chairs as early as 6:00 a.m. By mid-morning, most chairs were empty but claimed. This policy was initially not enforced, though staff later intervened, which was appreciated. The adults-only pool atmosphere was loud and high-energy, resembling a cruise-style party rather than the relaxed environment advertised. Do not splurge on the swim-out rooms. The pools were cold, poorly maintained, and contained visible debris, including dead insects. Additional issues included a persistent sewage-like odor near the martini bar most evenings, heavily worn glassware that appeared foggy and scratched, and multiple instances where the do-not-disturb sign was ignored within a short time frame. Management offered chocolate-covered strawberries and a bottle of wine to address concerns. The strawberries were delivered twice, with the second delivery declined, and the wine was never delivered, reflecting the inconsistency experienced throughout the stay. One consistent positive was the pool staff, especially Hugo, who was professional, attentive, and genuinely tried to improve the guest experience. Overall, this stay did not meet expectations for cleanliness, organization, or atmosphere and did not reflect a luxury adults-only experience. Unfortunately, this trip was a complete letdown and not worth the cost. Was promised a "special" breakfast upon departure, we showed up at the arranged time. No one was there. Again. Broken promises. I CAN NOT WAIT TO GO HOME read more

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3rd resort we've been to in Riviera Maya, and by far our favorite. They did just open when we went, but the staff was incredible, the food was the best we've had at a resort in Mexico. Beds were comfortable, and resort was clean. Highly recommend upgrading to diamond club, it is worth the money. Unlike the other resorts we've been to, the beaches are very nice and you can actually walk out into the ocean. We are looking to go back again. read more

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This place is a SCAM! All is false advertising. Diamond cloud is a joke. Wouldn't come back if they payed me to, food... better off going down-town.. restaurants take 2.5-3 hours to get food. Room service takes hours to get, everything closes at 9-10 o'clock. Transportation is terrible. Raccoons climbing in the walls. Place needs to be shut down... "Adult only" means 1 pool and 1 bar. Kids acting fools everywhere, chairs on the beach are $180 USD per day! Dress code doesn't matter, trying to have a nice dinner with my wife and sitting next to someone in a wet bathing suit... only thing I recommend about this place is to go somewhere else. If I could leave no stars I could and would. read more

Following up on our previous review as we have checked out of the hotel. There was no resolve to our theft incident and they never followed up with us again or acknowledged it at checkout. On our last day, we met a group who had $400 stolen from their room at the hideaway. The hotel only offered to help them by giving them an expensive bottle of tequila, but only if they signed a NDA. There is obviously a theft problem at the Hideaway and they will keep getting away with it. Lock up and hide all of your valuables here - although allegedly there's an override code for the safes, too. read more

Came home with bed bugs. DO NOT STAY HERE!!!!! The employees, specifically check in and welcome desk, are trained to take as much as they can come you for very little in return. They are dismissive of your concerns and dishonest often talking amongst each other in Spanish, while ur sitting there then they speak English fluently. The prime membership is a rip off, very disappointed. Never visiting Cancun again due to this experience. read more

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The grounds are beautiful--breathtaking, in fact. Royalton's attention to detail is spot on. We stayed in the "Presidential/Honeymoon" suite and this 2 bathroom, living room, dining area, king size bed with an UPSTAIRS deck (complete with a jacuzzi and deck seating) was jaw dropping. This Diamond Club room also came with a complimentary two person HYDROTHERAPY massages. The money for this place is put in the spa treatments! I could not take pics but that is an experience you do not want to miss. The 11 pools offered fun for everyone. The guy (he is such a cutie and I hate I can't remember his name) who teaches aqua fit classes and hosts activities in the pool was a hoot! He was also the Karaoke host--and that was absolutely epic. The drinks are always flowing here and when you come--ask for the MANGO TANGO! Wow. But there are areas of concern. These little tiny ants that are EVERYWHERE in the bar of our room were over the top. You would have thought the counters were wiped down in syrup there are so many. And the AC...or should I say the LACK THEREOF made the walk to and fro unbearable. No AC in the buffet area; none in the elevators; none in the hallways; none in the countless restaurants--just no cool reprieve from the sweltering heat. The rooms have air conditioning, but once you step out the door, prepare for heat stroke. I also didn't like that all of the staff, though impeccably dressed, were wearing long sleeve shirts, vest, long pants in 100 degree heat. Perhaps Royalton can choose a better uniform conducive to Mexico's weather. Aside from these concerns, it is a great place! Would I return? Absolutely! This is my second time coming here! I had to come back and update because the Montazuma's Revenge my party of 8 suffered from this trip was epic! I don't want to get graphic or use poop emojis, but hear me and hear me good--take Pepto 4-5 days before you go and take the pills with you. Pop them EVERY SINGLE DAY. Of the 8 of us that went on this vacation, six of us have the worst case of Montazuma's Revenge (and two of us came back with Covid). I am just keeping it real, Yelpers! read more

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Some of the groups that stayed at this place had good service, but not me and the others in our group. When we need service like drinks we might not get it at all so just get it yourself. My wife asked for a hairdryer because our room didn't have one. We had rain that hit hard about 2-3 days ago and had water leaking from our ceiling and I told the front desk and they said they'll get a maintenance person to look at it but I don't think they ever did. Staff are friendly but the service needs to be improved. read more

In summary - avoid this property at all costs. Horrible room, stinky beach, and inedible food. Nice staff but useless. Now you can read the details... It all started a week before our departure when I reached out to the hotel to make dinner reservations for the nights, we are a guest on the property. We called the property to make our reservations and were told we needed to call Marriott. We called Marriott customer service and were told we needed to make them on Open Table. After going to Open table and not finding any of the restaurants, I wrote to Marriott customer service to make my requests and also notify them of this being our honeymoon and was told C that the hotel would reach out to us directly. The next day, an e-concierge reached out and said that she would share our reservation requests with their Marriott Champion. She also said there would be a honeymoon banner on our door, and we'd receive a complimentary amenity in our room. We also downloaded the hotel app and were unable to make any reservations until after we checked in. Upon check-in, we were led to a check-in area where we went through the check in process. We asked again about dinner reservations and the person wrote down our choices and times. I also went into the hotel app as soon as we got our room number and none of the restaurants had reservations before 8:30-9:00 and one had no reservations available at all. We complained about the reservation process and were told they could see what they could do. We received a Marriott Bonvoy wrist band and when we asked what is was for, we were told it meant we could get a late check out. We asked if it was good for anything else, and again we were told aside from the late check out, it was to let the staff know we were loyalty members. As we left a woman asked if we wanted to make any spa or excursion reservations and we said we'd come back later. We went to our room to check in and the temperature was not very cold despite the thermostat being set to the lowest temperature available. We unpacked and went back out to explore the property. First stop was the beach which was empty when and reeked of dead kelp and seaweed. There was a pile of it along the beach such tat you had to step over or through it to get to the water. The water was tepid, brown and disgusting. On our back through the property we were stopped by various people who wanted to sell us different things from pool day beds to massages to excursions. We very quickly learned that all-inclusive was for food and drink and nothing else. We were starving from our day's journey and went to Score, the sport bar on property. After sitting at the bar for 15 minutes without the slightest recognition, we got to a table and sat down. After 30 more minutes of waiting and no acknowledgement, we got up to leave. As we were leaving someone talked to our backs and asked if they could help us. I remarked that it would have been nice if they had done that 30 minutes ago, but now we were leaving. We went back to the room and unpacked hoping the room would be cooler but alas it was not. After unpacking, we left our room to go to the closest restaurant near our room and were able to get a table without a reservation. Oddly enough, it was one of the ones on our list and it was never crowded the entire time we were there which made us question why we couldn't get a reservation in the first place. The people there were very nice, but the food was mediocre at best. The Mahi Mahi was like fish jerky and the steak was maybe 3/8" of an inch thin and had no flavor. The dessert, while visually appealing, had no flavor either. The entire meal was bland and unsatisfactory. Even the pina colada tasted like some kind of chemical flavor mix and lacked any island taste. I've been to other properties in the past and there are bits of coconut and pineapple in the drink that at least make you think it's fresh. This was some cloudy nasty mix that kind of looked like it could have been a pina colada. After a night of uncomfortable sleep due to the temperature being too warm and the room too humid, we ventured over to the buffet for breakfast. Nothing looked fresh or tasted fresh. Even the French toast which they were making right in front of me, ended up being so mushy in the middle, I was concerned that the eggs weren't cooked, and I'd get sick from eating it. The bagels were just round rolls with a hole in the middle and the pineapple wasn't ripe and full of chucked cores that were inedible. I could go on about each item, but it was once again a horrible disappointment. After that miserable meal, we went to our room to change into swimwear and headed to the beach in the hopes that it would be better. Instead of coming through early morning with the raking tractor that would have scooped up and filtered the sand leaving sand and not dead seaweed/kelp. No such luck, read more

Cancun Royalton Riviera was The destination for my Bestie and I to have our Double Nickels Celebration!!!! When I tell you we Made some great Memories here!!!! The pool was our Hangout, we exercised, drank, played pool volleyball, drank, met new friends, drank, danced,drank, got some beautiful tans,drank Oh yess did I mention we brought our Yeti's so our Drinks would stay cold!!! Oh yes we were professional about it!!! Our Rooms were cool and kept clean, our meals were good. DON'T DRINK the water or the Ice!!!! Drink Bottled water!!!! That's the one bit of Sage advice I'll advise on. Participate in the poolside activities, they're so much fun, I won a bottle of Tequila!!!!! It made the silent party ... not so silent . The Coffee cafe is a must visit spot, i didn't buy souvenirs because I didn't want to get hung up at customs, I just ordered on Amazon and by the time I got home my "Souvenirs" were waiting for me and I bestowed them to my peeps!!! Shhhh that's between us, they'll never know it's straight from Amazon!!!! All in all, this Vacation spot was pretty Good for a group experience, it's just hot as H.E. Double hockey sticks!!!! read more

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Watch out for Bed Bugs. My daughter was bitten all over both legs and they said it was mosquitoes. Impossible! The food is just Ok. The rooms (other than bed bugs) are ok. Entertainment sucks. Casino is a joke. $36 for the small tube of antihistamine cream to treat bed bug bites. Restaurant reservations are impossible. App and wifi constantly crashing so getting a reservation is a pain. Beach is ok, except it is small and they do not clear away the sargassum so to walk on the beach you have to get over the massive amount of sargassum piled up. Pushy sales people of diamond club membership. Overall not much to recommend. read more

Hideaway Royalton Riviera Cancun - Bed bug bites - Hotels Near Me - Cancún, ROO

Manuel and the staff at the reception bar was VERY attentive and offered THE BEST cocktails! Engaging, fun and personable. Espresso martini was delish. French 75 (Manuel's special recipe) was fantastic. Highly recommend for a great time! read more

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The hotel itself is amazing the staff are amazing the overload of amenities onsite are amazing now the mosquitoes ate us and everyone so bad it was a shame and to have the staff bring a can of raid and take it back and not being able to provide proper bug control was crazy. They bit up our neighbor so bad they said they called the resort medic to give her cream she was bit up in her face and shoulder. I reached out to the big offices not expecting much but all the staff would say was it was mosquito season nevertheless we paid $1700 to be at a swim out for our 11yr anniversary and couldn't enjoy the pool because we were being bit. read more

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An all-inclusive resort located on the beach in Cancun, Mexico. Recently visited in pandemic era with friends and was pleasantly surprised at the experience. The resort was clean, staff was friendly and mostly attentive. COVID related info: All staff wear masks at all times. Resort guests are not required to wear masks and most did not. Some of the restaurants will check your temperature prior to being seated but not all. The resort was not filled to capacity which made it great for enjoying everything without too many people. My recs for dining based on where we went: *Gourmet Marché- buffet style breakfast, lunch and dinner. Recommend for breakfast! Great options! *Grazie- Italian. Located by the kids/family pool. Good option for lunch. Attentive service. *Hunter Steakhouse- recommend for dinner. Somewhat slow service however excellent food and experience. *Taj- Indian. Highly recommend for dinner. Food was excellent and service out of this world! *Zen- Japanese/Sushi. Disappointing in regards to food and service alike. Skip this unless maybe hibachi reservations. *Dorado- seafood. Sterile environment for dinner, better for lunch I'd assume. Slow service, forgotten items ordered. I'd also skip this even though it did come recommended. *Caribbean Grill- located by the beach. Cute atmosphere. Attentive service. Good food. *Scoops- Ice cream & Coffee. Closes around 1800. Great coffee drinks. Pastries. Ice cream was not flavorful but I liked the agua frescas a lot! The alcohol was watered down or something... usually I can't even handle the smell of tequila and yet I took a few shots with friends no problem, not even a grimace. I'd stick with wine and beer, unless you opted for the Diamond status. Overall a fun place to spend a few days... more than that would get old. *please note I'm usually not an all-inclusive type of vacationer but after the year we've all had this was a nice holiday with friends! read more

Hideaway Royalton Riviera Cancun - Hotels Near Me - Cancún, ROO

WARNING - SMELL IN BUILDING 3 WAS NAUSEATING... Ok, first off let me start with the good. The resort property itself is very very beautiful and in a convenient location. The staff were ultimately very friendly, however, the service was not good. I'll go into more on that. We read reviews that the smell was bad. Im not talking mold, or like, humid mildew climate... straight up sewer coming from our pipes in the room. Building 3, a very nice swim out suite and we talked to several neighbors who all complained of the same. It was so bad on night 1, we barely got any sleep. The next night, we had to sleep doors open, air off (luckily it wasnt terrible hot, wont work in July) and it was only slightly manageable. Multiple complaints to staff went on deaf ears. We were told they would send someone down, they did not. We were told there were no more rooms available... also, our TV remote was broken, they said they would bring a new one... they did not. No one showed up to clean our room and we had to go in search of towels. The pool towels were missing in action the whole stay. We never did get one. Staff kept telling me "10 minutes" and they never came back. We waited over an hour for every meal we sat down and ate... even breakfast. We sat at the buffet one night and since I declined to purchase a bottle of wine, the server seemed annoyed with me and never returned with my drink I ordered. But I will say the food quality was decent. I really cant say enough about how bad the smell was, my clothes came back terrible and my CPAP components still smell like this, despite my cleaning and replacing. One last thing... they have employees out attempting to upsell you like crazy. Ive never encountered it this bad at an all-inclusive, and ive been to many. I wish they could maybe dedicate some of those folks to help out the hard working crews in the restaurant and otherwise. Theres way to many resorts in Cancun to settle, so I definitely wont be back here or to any Royalton for that matter, I am sorry to say. read more

First day was not good. Waiter from sports bar had no personality and made us feel like we were bothering him. The main 2 dishes I ordered, was not available. My husband ordered wings and he got 5 wing pieces and the fries were cold, hard and old. We booked in all adult resort because we did not want to be bombed with kids.And it's young kids running all over the place. The buildings do not have an elevator just alot of stairs. This place is definitely overrated, not what we remember being introduced to years ago in Cancun. read more

When your best-friend suggests a girls-cation in Cancun - you say yes and you book it. Even better when that trip includes staying in the adults only part of the resort. Which is exactly what we got with Hideaway at Royalton Riviera Cancun. Star 1: The accommodations were fabulous! Our suite featured a rooftop hot tub and in suite jacuzzi! We also had a balcony and view of the surrounding jungle and beach. Perfect place to take our morning coffee. One of the other upgrade options includes a private swim-out suite. Such a neat idea! The hotel is located a bit away from the bustle of Cancun its self; which I think we all actually enjoyed! Star 2: The entertainment was amazing! Each night by the main pool they had something going on. We would sip martinis and watch the entertainment of the evening. Loved the cover band the best! Star 3: The restaurants were top notch! We really enjoyed the variety offered by Gourmet Marché (the International Market), the breakfast buffet at Agave (Mexican Cuisine), and dinner Armadillo (Tex-Mex Cuisine). Mmm... For the most part everything was great! Star 4: The price was on point! All-inclusive, with flight, and upgraded accommodations for 5 days ran us roughly $1000! Not bad at all, in my opinion. The biggest drawback was unfortunately a big one. The beach. While it had the possibility of being completely gorgeous - the amount of seaweed was astounding. My fellow vacation goers opted to spend way more time at the pool versus the beach as a result. I'd definitely come back to Hideaway at Royalton Riviera Cancun for another vacation (or girls-cation) in the future. **Noteworthy: Your room key is actually worn on you wrist! Seriously the best! I wish more all-inclusive did this because I hate remembering to carry a key with me during my stay. read more

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We started with the luxury jr suite. We are titanium elite with Bonvoy. They upgraded us to a swim out suite. This includes Diamond Status. Which you want here. It comes with a butler. He can make reservations for you. He will bring your favorite alcohol to the room. You already have a mini fridge that is complimentarily stocked. If you don't have Diamond status you are checked in through a cattle line and it takes about 40 minutes. If you have Diamond status you go to an a/c room with 3 desks. It's loud. But the greet you with refreshments and it's quick. So far the food has been ok. Not great. You aren't allowed to eat at Hunter on the first night. Which is probably where you'll want to eat. The breakfast buffet is plentiful. The buffet has lots of reviews that weren't as good for later in the day. So we are elsewhere. Go ahead and schedule your Covid test on arrival. Not really important at least the day we went. There was a line outside and they didn't even ask about reservations. Bring your credit card, mask, and passport. They do not offer complimentary masks. It is located near the Careibean Cafe. The furthest end from the Diamond Hideaway side. It's such a scam. $35 for rapid antigen. They swab your nose. She doesn't even label it as she goes. She got mine and my husbands twisted. Didn't even look at the numbers in correlation to us. Because everyone gets a negative. You pay $35 and have a good day. Jump a few hoops for show. The Diamond lounge offers drinks and snacks throughout the day. They close at 10. read more

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This is my first visit here in about 5 years and boy this place has gone down. The common areas seem to be kept up well but there were multiple problems with our room on the Hideaway/Adult side. The check in manager, Erick, was not very sympathetic or helpful. He tried to explain away the strong sewer smells, the phone didn't work, and the room looked dated. There are too many options in this area to pay this much for crappy service. We won't be coming back. read more

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The service was fantastic - 5 Stars. The reason for three stars is the beaches. Yuck!! No swimming in the ocean as the water and beaches were filled with red algae. The beach comber went by a couple of times but the rack was not running. I would definitely check out other places that may have nice water and white sandy beaches. If you do go to Cancun, a must see are the Chichen Itza Runs booked through Ekinox Tours. Juan was amazing!! Besides the ruins we stopped at a couple of villages for food & shopping then swam in the Ik Kil Cenote. Gorgeous and refreshing. read more

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My husband and I went to the hideaway at royalton a few years ago (this was my third trip to this resort) and thought it was great then, but we just got home on Wednesday and we also won't be returning. We had a lot of issues ranging from the slow/bad restaurant service, poor food quality, undercooked food (4 separate days/restaurants), food poisoning, butler service was barely helpful, many items that weren't brought to the room even after requesting multiple times, etc. (And yes, we tip VERY well). There's some awful smells throughout the resort, some around the pools, restaurants and around the rooms. The hideaway pool was extremely dirty- garbage, clumps of hair, food, etc. all over the bottom of the pool for multiple days until we mentioned it to Omar and our butler. Then it was foggy for the following 3 days after they cleaned it. We also met some people that were staying in the swim up rooms that those were also extremely dirty and wasn't cleaned each day properly. The one wall around the pool actually sunk and fell apart one day and they just put tile over it to hide it. Also wasn't really a place to get away and relax anymore, it was more of a frat party in the hideaway pool the majority of the week. We enjoy the entertainment at the pool but some people make it worse for others. Most people seem to still enjoy the resort, which is great for those. But I'd rather spend my money elsewhere to get better service, food, quality and enjoy my trip. read more

horrible experience, awful food, diarrhea smell everywhere, cheap drinks, glass all over the floor, rigged casino, power tripped workers who talk shit in the spanish language in front of ur face. absolutely awful experience. would recommend to anyone read more

This resort was amazing! I came with a group of 30. The staff were great. Our room was spectacular. The views were amazing. The food was mostly great. I did a little research before I came and knew to bring cash for tips. Many people online complained about the diamond club, so I saved my money and didn't get diamond. A lady in our group did and she complained that she didn't get any of her benefits and was waiting for a call back. Hopefully she was refunded. However, we had some unexpected surprises while there. Fruit and champagne were delivered to our room, but unfortunately that was on the last night so I gave it away. We received turn down service twice, much to our surprise. The white party Friday night started a little slow, but the DJ got it together and played some nice dancing music to get the crowd going. It was fun to see the little kids out dancing as well! The desserts were tasty. Breakfast was my favorite meal everyday. We locked all valuables in our safe. My favorite part of the resort: The Spa...hands down. I had a massage and hydrotherapy. If you go, GET the hydrotherapy add on! Trust me! My least favorite part: our room was the furthest room from the lobby, so in the humidity, it was a guarantee I would be hot by the time I made it. The resort is humongous! Also Hunter steakhouse was underwhelming. No one's food was warm at my table of 10. Not even my soup! Ugh! All in all, this resort was just what I needed to feel refreshed and rejuvenated. Hideaway is the adult only side, so it was nice not hearing or seeing children running or jumping around. If I return to Cancun, I would love to stay here again. read more

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Criminal Intrusion in Room While Sleeping I want to strongly condemn the Hideaway at Royalton Riviera Cancun All Inclusive Luxury Resort for failing to take any action in the aftermath of the criminal assault my daughter suffered there during our Christmas 2023 holiday. The resort refused us help and compensation. Equally responsible are Carolyn Davis of Vacation To Go and Trina Engen from ALG Vacations, through whom the Apple Vacations trip was booked. Upon learning of the crime committed against my daughter, they too refused to compensate us in any way. On our first night at the Hideaway at Royalton Riviera, an intruder broke into our fourth floor room while my daughter was sound asleep. The man repeatedly choked her and beat her with the intention of raping her, even going so far as to smother her with pillows and pile furniture on top of her to subdue her. As she fought back, she threw herself on the floor and rolled around in order to escape him. Around 10.30 p.m., while the assault was happening, I was in the lobby checking in. When I made my way to the room, I couldn't open the door. I heard the sounds of furniture moving and hard breathing inside, so I figured I had the room number wrong. After checking with the concierge, I returned to the room to find my daughter sitting on the floor devastated and in tears. She had just successfully fought off her attacker, who must have escaped through the balcony. He had taken her backpack with $1,500 cash and her passport with him. I ran into the hall and screamed for help. There was no emergency phone in the hallway. The phone in the room wasn't working. When a manager finally arrived, he threatened me, saying if I didn't keep quiet, he wouldn't help me. I asked him to call the police and was told the police weren't allowed on the premises. Unbelievable. The next day we met with resort managers, Miguel, Gerardo, Ximena, Abel, and Antonio. They refused to give us their last names. They claimed there was nothing they could do to help us. They insisted my daughter's attacker couldn't be one of their employees, since he had spoken some English. (Apparently none of the resort employees speak English.) They insisted that my daughter must be at fault, that they weren't responsible for security for their more than 800 guests, and that they had no security cameras on the property. When I told the managers that one of my daughter's diamond earrings went missing during the attack, the managers refused us entry to the room, claiming it was "under investigation." In essence, the Hideaway at Royalton Riviera Cancun did absolutely nothing on our behalf. Nor did they compensate us for our room or any amenity. After three days of insisting that we wanted to change hotels, Apple Vacations found us rooms at Planet Hollywood. The next day we reported the assault to the Quintana Roo police in Cancun. Like the resort, the police didn't bother to investigate the incident. They too did absolutely nothing. Not even the U.S. Embassy in Cancun was willing to help. That the travel agents and the resort, which is owned by Marriott Bonvoy, turned a blind eye to the criminal assault of a guest is unconscionable. Anyone would be a fool to book a trip with them. Date of stay: December 2023 read more

I have been to the Royalton Riviera twice now. In fact I'm writing this review from my swim out suite as we speak. I love it here. There are resorts in Mexico with more amenities, perhaps, but the staff at the Royalton will keep me coming back. Everyone is so kind and the level of service here is quite high. Hector at the hideaway beach bar is a gem of a human. Mely at the Hideaway Pool bar is also a treasure, as is Alex, the arbiter of beach towels. The VIBECREW (the HypeCrew in 2018 ) does a great job DJing on the weekends. My first trip I came with my boyfriend, the second trip I came alone. Both experiences were lovely. Carlos in the Hideaway Guest Services office came personally to my room when I mentioned the previous guests may have damaged the screen door. A few things to know: Diamond Club is cool but allows children so if you aren't a parent or are a parent and want some peace, stay at the Hideaway Section as it's Adults only. The food is.... Okay. Honestly the steak house is really good as is the habachi/sushi restaurant, Zen. Skip Taj, especially if you are used to high quality Indian cuisine. Otherwise, the buffet, Gourmet Maraché is where you'll find the best food (I know, not what you were expecting!!) The Mexican breakfast is my favorite. I consider the Royalton my home in Cancun. I do want to try other resorts but The Royalton can count on my continued visits!! read more

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Took a large group there for a company trip and was not impressed. We have previously stayed at Secrets and this property was definitely a downgrade from the secrets properties. Pros: Food was good Cons: Terrible smells all over the resort. The backside of the hideaway smells like raw sewage They have ice machines on the floors but all of them are broken.So if you need to call room service for ice-This takes about 45 minutes Some rooms overlook what appears to be a swamp They say restaurants reservations are full but you can buy your way into restaurants if you purchase expensive bottles of liquor or pay items on the menu The drinks from the bars do not taste right, something was off with the alcohol The check in at the diamond club was terrible, took some in our party several hours to check in When we were there the seaweed was all over the beach but this was out of their control. They did rake it every morning read more

I don't even know where to begin. I surprised my fiancé with a trip to Cancun for his birthday in September. There are so many resorts in Cancun that it was hard to choose but Royalton Riviera Cancun Resort & Spa had a high rating so I felt confident in choosing them. I learned that the "Hideaway" part is an adult-only section of the resort which is the part that I booked. From the moment we arrived, the concierge greeted us right away and took our bags to our room. We had to go to the office where we checked in and received our wrist bracelet (which are the keys to our rooms and are so much easier and less likely to lose than key badges). I booked the Presidential Suite which was part of the "Diamond Club". I didn't know what the Diamond Club included until I got there and learned that it included: butler service, exclusive Diamond Club lounge access, Hydrotherapy sessions, and a private pool along with a private beach area exclusive to the Diamond Club members only. Nice! Our butler escorted us up to our suite and WOW! Our suite was huge, and came with a balcony overlooking the private pool and part of the beach. We had our own private hot tub on the rooftop. Everything was modern and clean. The biggest pro with this resort is their service. All of the staff that we encountered were very nice and helpful. When we checked in, I mentioned that it was his birthday and since then, they showered him with desserts and sang happy birthday to him at the restaurants. When we got back to our room, the living room and bedroom were decorated with candies, champagne, sweets, balloons and a happy birthday sign on the door. (Thank you, room service)! We got to enjoy their swim up bar, private swimming pool, hydrotherapy spa session (cool experience), and a couple of their amazing restaurants. It was all inclusive so we enjoyed and pigged out at their breakfast buffet and steakhouse. The food was so flavorful and delicious. Unfortunately, we didn't get to stay as long as we hoped. On our last day there, we found out that there was a movie theater, casino, nightclub, and a ton of little shops on the other side of the resort. We both agreed that if we were to visit Cancun again, we'd most likely come back to stay here. read more

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We arrived here today and at first entrance, we got a bad feeling about this place. The check-in process was absolutely disorganized and the staff were not friendly and very dismissive. Our room was delayed two hours and when we finally got access to our room, it took another 45 minutes for our luggage to get to our room. The room itself smells of mildew and musty. It is not fresh at all. The hallways are dark and cramped and uncomfortable to walk down. Although all inclusive, this is not worth the money. No one goes above and beyond here and the attitudes of the staff are fake and non-professional. We will find an additional place here in Cancun that we are more familiar with and treats us better. This place is not it. read more

First time in Cancun we spent 6 days in the Hideaway section of this Resort from May 26th - June 1. We were on the Diamond plan, which gave us access and privilege to experience the resort in an adult section. The resort is approximately 20 min or less from the airport. We took a NEXUS shuttle to the resort. They were somewhat prompt in picking us up. We went past all the sales ppl fast as this was not our first time in MEXICO. We know how to push past the pressure of buying into a timeshare. Upon arrival we were greeted by concierge who immediately escorted us to check in. From this office meeting area is what I ll call it, we had to sign in as there was a wait to check. First issue that fell thru, we were told we would be able to check online or some what quicker that the hour and 30 min wait we had to finally check in. We managed to get checked in. We were given thorough information on cost and incidentals. Apart from that we were given little to no information on what options and access we bought into to stay at this resort. We were told everything was done via the TV in our room thru a station geared to our plan. Trying to get information on a daily basis was like pulling teeth. We learned about most things happening from other guest. We had to ask where the buffet was, where were all the restaurants, ect, ect. Very poor and slow check. I'm not sure why they think it's ok to refer to female guest as LADY. Perhaps it's just me, but I would rather be called MS. MAM. Just rude on the part of the greeters at The Hunter Steak house. We were told as part of the Diamond program we would have access with reservations to these alacart restaurants. More days than we could not even make a reservation because the system was down. Overall the room we had 1304 was very nice and cleaned very well each day. We were greatful and tipped our house keeper well. No complaints about our room or the jacuzzi. It was comfortable. There was no escaping the smell that came off the sea. Seaweed is at its worse this time of year. So that can't help the stinch. It's smells awful. Lesson learned if we go this time of year don't stay on the beach side. The restaurants such and Taj, indian food and Dorado is a Seafood restaurant are the best things as to food. The Buffet is mostly good at breakfast. The omlets are pretty and probly the only good thing at the buffet. For Buffet food, it was MEH. The AI IS definitely worth having. Just don't look to any of the staff to help you navigate around the place. Other guest were the most helpful. We actually had a Butler his name was Diego. He was nice but complete useless. They could have given us another perk besides sticking us with a Butler that left at 6pm daily and had most of our stay we're his off days. The room service is slow. The longst was 2 hrs I waited for a fruit salad. Other times ordered coffee it took about an hour and a half. Most important if you happen to book an excursion through Nexus please ask several questions we went on an all day excursion to Tulum or pick up time with 6:55 the driver was prompt thankfully however we were unable to eat breakfast that day because there was nothing open nor will we advise to order room service the day before. Keeping with that same time, we found out later we should have ordered room service the night before. But once again it was the concierge and the staff not giving enough information to be helpful just giving a few tips and points. I just feel we could have been given a little information as to what other amenities we could have utilized while there. The pools are nice and always packed. We likely will never stay here again. Many things are not as they seems from previous review that we had combed they prior to coming here. Very disappointed in the overall experience in this resort. Do better in check in, do better explaining how things work, BE BETTER to your guest we are all trying to put things back together as a society after 2020. One last thing...make sure you check your Antigen test results before leaving that lab. We didn't realize my test had NO SHOW result, the airline would not accept that. I was able to email the lab with HOSPITEN and get them to email my negative results, this was a moment where I almost had a nervous breakdown. Everything was fine once the updated result was sent me. We cleared customs. All in all we likely will not come back to this resort. Some things and places are not for everyone. read more

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Do not stay here. Left my honeymoon early because the hotel was so awful. The other guests are not up to par with my vacation standards. Hearing a grown man complain about having to wear closed toe shoes to a steak dinner was enough to change our flights back home. The food was disgusting, pools are overcrowded, no privacy, really run down rooms... our bathtub was falling apart in both rooms we had. They convinced us to do diamond upgrade and then once we wanted to use the features promised, we were unable to. Go stay at a Dreams or Secrets hotel instead. There is no such thing as a good all-inclusive Marriott in Cancun. read more

So far we are in mid trip and it seems as though this place is very unorganized. The transportation booked through the hotel website didn't seem to have a clue what's going on. Despite having entered our flight info and arrival time on the site, they did not have a vehicle ready for us. The misinformation we received from the hotel from everything from the room to activities was unparalleled. I was hoping this place would be the Sandals equivalent in Mexico but it's far from it. Don't waste your money on the butler service, it's garbage. Apparently during covid times you get a virtual butler. The only thing the butler is good for is making dinner reservations. Save your money on the extras and probably just choose a different resort all together. read more

One of the worst hotels I've ever stayed in. Hot tub broken, bed broken as well. No refund, no attempt to take care of us as guests, no real person in charge just running around with no answers. Also it was super loud due to it being NYE and no option to move to a room where the balcony door closes. I would not recommend this place it's over priced and the service does not meet the cost by any means. Also the food was bad bad. read more

Amazing overall. The pools, the bars, the restaurants all top level. Nice chill music playing throughout then at the pools and different areas there are performances, bands, foam parties at adult pool. This is my first all inclusive and I'm impressed, they have top shelf liquors and the main thing that stands out is the staff, every staff member greeting you with an Ola and the bartenders are on point so you're never waiting long for a drink. It's nice not to have 20 different tabs for drinks and dinner throughout the day, just carry cash for tips. The manager Miguel/Mike was great, randomly came and talked to us and gave us his direct WhatsApp if we need anything. The foam party leaders Frankie and JP were great. Talked to them multiple times, the vibe team does a great job. Oh, and the Spa was amazing, had to go twice. We,lol be back to this Hideaway Royalton Cancun in a couple months. read more