just now NEW We have…read morebeen State Farm customers for decades. Today I worked with Paula from Erik Hosking's agency: she is outstanding. We reviewed our homeowner and vehicle policies together. I an so impressed with her knowledge as well as her ability to explain costs and coverages in an easy-to-understand but concise manner. She helped me pare down portions of policies that were unnecessary and update coverage that was no longer adequate due to renovations made to our home. Paula even found ways to do this that allowed for lower deductible. She also informed me of details of our policies of which I was unaware. Paula is an absolute treasure and I thoroughly enjoyed working with her. Professional, knowledgeable, and friendly, Paula's excellent service will assure that we remain customers of Erik Hosking's State Farm agency.

Great insurance office and walking distance (only 2 miles) from our home. Rates are less compared…read moreto my current insurance company. Loved working with Derek in the office. Look forward to having all of our insurance with Erik and Derek.

Tom B was our agent at Bock for many years. As our needs…read morechanged, Tom was happy to accommodate. They have saved us much over the years, even when our sons began driving and began accumulating points on their licenses. Our sons left the nest, cars were sold and replacements purchased. Adjustments to our policies based on these changing needs were always tended to. And, yes, we ran into a payment deadline as well. The Bock staff caught it, we were notified, and I hand delivered a check to their office to make up for our oversight. Simple. We moved out of state last year to tend to aged parents. If Bock were licensed in our new home state we would still be clients.

I would give zero stars if I could. Everything is fine and dandy as long as you are paying your…read morepremiums and don't need anything from them. I dropped my vehicles from my policy in order to save $1200/year. I was getting them set up and forgot to mail in my homeowners insurance payment. It was a human error that I take full responsibility for. I got a letter on March 20th stating I would be cancelled if payment wasn't received by March 30th. On April 4th, the check was cashed. On April 14th a new check that was issued to me, was in my mailbox. Now I am without insurance for over 30 days. You might not know this, but I'm sure that they do, but this is a big deal. So now I am upset and I call my agent. He says hi to me using my first name. So I am in his phone as a client. He basically tells me to contact the agent that took over my vehicles as he can't help me. This is how they help you. They take your money until you actually need them to stand up for you, then they tell you they can't help. I am paying for trusting this stranger with my well-being. He doesn't care about anyone but himself. Be aware of that.

I have been with State Farm and Bob since I learned to drive. My parents were with Bob and that…read morewas naturally my first insurance agent. I have filed 2 or 3 non vehicle claims (home) and probably 4 or 5 vehicle claims over the last 35 years. Never had an issue. Bob attended my fathers funeral in Green Bay. Loyal and helpful.

It is time for Bob to retire!!! I got in a car accident on May 21, 2013 and called my "agent" from…read morethe ambulance, and another couple times from the hospital. It took 5 calls for me to get a claim started and he simply just does not have a clue or care. I had a bad enough concussion from the accident, but that was nothing compared to dealing with Bob MdMillan!!

I have been working with Marie Hickman at Jerry's office since I was shopping insurance quotes…read morelast year, and when she followed up with me again this year she earned my business. I hope Jerry knows what a gem he has in Marie. We had a few hiccups with Allstate's Underwriters and I was incredibly frustrated, but Marie stuck it through, was persistent and reassuring, and made me feel like I was more of a friend than a client. Insurance can be overwhelming but when you have someone like Marie on your side it becomes a lot easier. Marie is the walking embodiment of Allstate's slogan "You're in good hands with Allstate". I simply cannot recommend her enough.

Worst company to insure with. Piss poor communication, send you around to people in 5 different…read morestates and India. Then proceed to insult you with a low ball offer that you can't get corrected on your vehicle that was hit in a not-at-fault accident. They don't want to pay deductable or rental car. Basically you pay them to insult you.

State Farm wanted me to travel almost 2 hours away to get my bumper repaired when I could have it…read morereplaced in town by the manufacturer for less than $300 difference... I didn't need a loaner or 4 hours of travel time to drop it off and another 4 hours to go pick it up. But they don't care about your time or inconvenience. I would have had more than $300 in rental by the time it was repaired and they still won't take care of the difference.... Stay away from this company!

Recently had a auto accident during the winter months of 2019 within 24 hours of the accident the…read moreclaim was submitted and the car was in the shop getting repaired. I can't say enough about Mr. Heiner he's been a gem for the 17 years I've lived in Wisconsin and I encourage anyone who needs an agent to go see that man he's a miracle worker!

If I could give ZERO or negative stars on a review, this company would be the one to get it. If you…read morewant to take heed to my advice, which I suggest you do, don't go with them at all. They may have better premiums on some items, but when it comes to having a claim filed (not our fault) and the motorist that hit you was uninsured, they don't care. They do the bare minimum to even help you. I spent 20 plus hours of my own time trying to take care of the issues that arose from the accident that happened on 12/22/21. Our car is being repaired now and as of today ready for pick up. I was lied to by my claims representative Quayshaun multiple times regarding my coverages, the process of reviewing fault, etc. The police officers in Green Bay, WI do not determine fault and will not do anything regarding it unless someone claims they were at fault in the accident. Long story short, they said I signed up for Uninsured / Under-Insured Motorist for Bodily Injury Only which is not the case. I have great health insurance that would cover anyone in my vehicle injured (as would anyone in my vehicle). My vehicle is blue book between 12 & 18K, why would I NOT have coverage for the property (being my vehicle)?? I have no options on the Liberty website or app to update my coverage, I always receive an error, so I have to call to make changes, so whomever I spoke to on the phone did not listen and chose the coverages for me. I assumed they did it correctly (yeah, my fault - I should have checked). I also did a $2,500 deductible because for 23 years I've been driving (24 years this year) accident free and felt that the coverage was appropriate. They denied the claim under my comprehensive/collision and put it under the Uninsured motorist so that I could have my $2,500 deductible waived and they would pay for it at their ONE approved dealer in a city of over 100,000 people. I utilized their PREFERRED company for the repairs. Now, my claims agent last week Tuesday (1/25) told me on the phone his supervisor was in agreement the accident was not our fault based on damage location and that they would move it from Comprehensive/Collison (deny it basically) and put it under Uninsured so they could pay/cover my $2,500 deductible to their preferred repair shop and I wouldn't have to pay out of pocket to pick up my vehicle. I explained that what I had to pay out of pocket was the last of my savings and I am unemployed and disabled, so we have minimal income in our household. He said we will take care of this for you. Put me on mute or hold and consulted Jarvis Cheney and they agreed that they would cover the $2,500. Friday of that week, I get a phone call from Jarvis after I was not getting answers from Quay and Jarvis told me that Quay gave me incorrect information and my plan only covered bodily injury for uninsured motorists. NO. JUST NO. Anyone hurt in my vehicle by an uninsured motorist will be covered by that uninsured motorist. As an insurance company, especially car insurance, their responsibility is to take the lead and ensure they are doing THEIR JOB and following through to the end of the issue. They are not doing so. They told me I have to pay the $2,500 even though I was promised otherwise (I asked them to listen to the calls from last week so they can hear exactly what was promised to me by their agent. I do not care that he gave wrong information, if I gave wrong information at my previous job, we had to follow-up and follow-through on the information given to the customer. They are taking NO accountability in relation to this claim situation at all by any means. Nancy Cantu is the supervisor above Quay and Jarvis is her supervisor. Long story short, Nancy called and I missed her call, but she said I could call or email her - that was Saturday at 9:38 am. I called her back the same day when I woke up which was 10:30 am to no answer to the call, left a voicemail and still waiting for a call back or ANY TYPE of follow-up from her. I have emailed her with absolutely no response to my emails (2 of them, not excessive) regarding the situation and lies I was told and amount of time I personally put into dealing with this claim issue. I told her that I want a response before my vehicle is completed being repaired (Soonest it could be fixed at their preferred place was the week of 1/24 and I brought it in the night of 1/24 so they started it 1/25. I received a call yesterday that my vehicle is repaired and ready to go, but have ZERO RESPONSE on the listening of the calls from the time I signed up for the coverage to this past week (which was not many calls, I had no need to call them prior the claim). I only received updates when I would CALL myself to ask for an update, otherwise I heard nothing from Liberty Mutual or my claims agent. I have done everything I can and now am involving the department of insurance in Wisconsin regarding this entire situation.

Stu Ninabuck saved me a TON on my Auto insurance. He was easy to work with and just an all around…read morenice guy. HIGHLY recommended! Give him a call at 920-339-9103 ext 59903.

Kind of unprofessional - ran my credit which of course pinged on my credit report as an inquiry and…read morethen I never heard from him again. Not to say yay or nay or even discuss his findings. This was after he told me he was working "vigorously" on getting me an approval. Go with Kip Warzon at Inlanta Mortgage instead if you're looking.

Jon and Chris were amazing to work with as a first time buyer. They were highly professional,…read moreknowledgeable, responsive, and always looked out for my best interests.

Poor customer service. They are not willing to work with you to figure things out. They rarely…read morerespond back to messages and email when you have questions on your policy. It takes days to get anything figured out.

Repaired roof. Awesome claim service,took care of everything. Recently switched homeowners…read moreinsurance, and glad I did. Recommend Homestead Mutual. Awesome rates,and sevice.