Great location and multitudes of units, some are accessible by a adjacent hallway. Also have ones to pull directly up to as well. Have been utilizing the services here for awhile now. Couldn't be happier, knowing my items are safe and secure at this spot. Stop by or call to check for availability:) read more

Best storage company ever. 5 stars on many level. I know my belongings are safe and secure with Secure Storage.

This is my second time to rent at Secure Storage - Redlands and it's been great so far. The place is clean, I seem to have gotten a great spot, and I'm very happy with the service. Ease of use is great and I've had privacy, too. So, can't beat that. Great location! read more

The management is great!!! Very accommodating, professional and organized. Shelley is a an awesome site manager. I had a great experience renting from Secure Storage in Redlands due to her excellent management of the premises, safety, cleanliness and communication. Online billing system works great too. Thank you! read more

Fantastic service and support. I've been using them 7 years. Shelle is wonderful and always helpful. I would highly recommend this facility for storage needs read more

Very satisfied and happy with Secure storage!! Shelly is so helpful and goes above and beyond!

This place is unscrupulous in their business practices. I was told upon renting a unit that price increases are rare, perhaps once a year or so. This turned out to be false. I have received several increases in the last two years. The most recent just 5 short months before the last one. That is pure greed. Needless to say, I will be removing my items and doing business elsewhere. Rent here if you want your monthly rate to double in a few years. read more

I'm going to take a moment and write a very honest review. I have been with secure storage for like over a year and when I first signed up they had their ducks in a row but its gone downhill. I recently moved from Redlands to palm springs and notified Shelley of this and odly enough the month before I notified her is when my rate went from 86 to 96. I think they have increased it due to the fact that they want to get as much money they can before someone has to get there stuff out. Shelly is one of the rudest people I have ever come across. She is in customer service part of her job is to be nice to customers not rush them out the door. Someone needs to speak to herabout her customer service skills. I will be getting my stuff out very soon not paying another month. Terible read more

Been with you guys along time as well my grandmother with you all for over 30 years love this place

Wonderful all around experience. Shelle was kind and friendly and clearly communicated the rules and guidelines which were easy to follow. The space was as advertised and clean. Would recommend to friends and family. read more

I rented a small unit for 8 months and I had a great experience. The unit and overall facility was clean and free of pests. The office staff was friendly and helpful. I highly recommend it! I also rented here 7 years ago with the same experience. read more

Worst experience I've ever had with a storage facility or really any other business very rude there was a problem with the automatic processing even though there was plenty of money in the account and I showed them that they still refused to remove the $150 in charges even though I've never been late on payment because it is an automatic pay refuse to work with me I am removing my stuff from the facility and recommend nobody do business with this company I could not believe the lady actually told me I don't want to engage in any conversation with you we have peas that are set up if something is not paid and I am not going to talk to you about it so I asked her if I could talk to a manager or somebody else and she said I am the manager there's nobody else you can talk what a winch read more

Extraordinarily friendly staff, accommodating and helpful to customers. Great customer service. I love that I can communicate via text/email and actually talk to someone in the office. I also like the small business feel to the place. I like to have working relationships with the people I do business with and all of this is possible and secure storage. I am a happy customer. Five stars. read more

Good service and clean inside storage. Shelle was most helpful in getting me a storage that fit my needs.

The staff especially Shelly are helpful, always available, and curious. I have been a client for 5 years.

BEWARE! We rented 3 large units from this facility while transitioning from one home to another. In a short 9 month period, our rent went up 3 times! When asked why they raised the rent so quickly on a new customer, they had no clear answer. As a fellow small business owner working with monthly rental income, I would never raise the rent on a new customer, especially one renting 3 units! As these units change hands as often as they do, smart business would wait until a new customer takes possession but if they did that they couldn't coerce you in with their extremely short term discount. Additionally, we had mice that ate though our outdoor umbrellas and laid feces all over our stuff! Stay clear of this facility as there are many choices close by. read more

My stay with Secure Storage was only for about 3 months, however, Fadia, a staff member there made this storage place one I would always look at first. Very helpful, kind and knowledgeable. I would recommend this storage place to anyone looking for a place to store their stuff (including autos, trailers, smaller RV's). read more

Shelle at Redlands Storage was excellent to work with. I felt very confident in our transactions and that she understood what I needed. And great prices. This place is a "go to" place for storage!! read more

My experience here has been terrific. The rates are low, the site is very clean, and the office staff is knowledgeable and friendly!

I agree with Ryan M. The lady who manages this location is the worst human being in the entire universe. When her company is in the wrong and she knows it, she will not offer you any assistance and will not correct the problem. This company is also very shady. They will not even give you the phone number or location of their corporate office. Their website does not work half of the time, and if the site is the cause of your payment being late, they will still charge you a late fee. They also raise your rent every 6-9 months, which is ridiculous. Most storage companies raise your rent every 1-2 years. Please do not rent here! You will regret it! read more

I just rented a unit from a gal named Shelle. She was friendly and had answers to all of my questions. The office was very clean as was the unit I rented. I would recommend this place to everybody just based on the sincerity I felt from the person behind the desk. I did not feel pressured or like I was being conned in any way. She explained all of the rules and particulars above and beyond my expectations. Don't go anywhere else. This place is one of the few honest businesses left in this area! read more

Held three units for a week...only needed two-no problem...shelly is wonderful!! Even moved my payment date to my payday!! Great staff, clean, quiet. read more

Do not rent a unit here! They baited and switched the special. They did not pro-rate my unit had to pay full price. after I spoke with Sally, i asked if I had been charged for the special, she indicated that my unit had been pro-rated at the full price. Why, I asked. That's the way the computer does things. So, she said $28. had been pro-rated from the reg. rate of $161. Btw, I rented the unit on the 12th. Does that sound accurate? Also, they need 10 days notice to move your items. So apparently, I ended up paying for the 1st. mo. $160. They have an administrative fee of $20.( Huh?) and you must purchase insurance for $9.00. They are not trustworthy at all!! When I asked several hypothetical questions, she refused to answer them. What should have been 30 days turned out to be 18 days for the first mo. I paid 160. The next mo.was the $129. plus the $9.00 insurance fee. due on the 1st of the mo.Total $138. So where's my pro-rated discount? Well, it turns out that their computer doesn't pro-rate the special only the reg. price! They will never have my business again. Again DO NOT USE THIS PLACE! Needless to say I will be moving my items out of their facility this mo. on principle alone. This place needs to be called Bait and Switch Storage. I tried to reason with them but she refused to discuss certain aspects of our conversation! Incredible! Well, You have been Warned! I will Swarm this. review to all of my local customers. read more