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    SecureVolt Solutions

    5.0 (1 review)
    Open 12:00 am - 12:00 AM (Next day)

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    Electric inspection

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    5 months ago

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    Best Buy

    Best Buy

    2.0
    (73 reviews)
    $$

    We are seniors and new technology is not something that comes easy to us. We are getting new…read morephones, actually going from a Samsung ro Apple. Now we find out that our pictures will not be able to be transfered. Off to Best Buy to look into a photo stick. The first young man we encountered knew NOTHING about how they work. Now that makes three of us. He goes off to find someone that can help. Next young man is only a fraction better by telling us that you put the photo stick in the port, tap on the photo you want to save. How to retrieve them was a mystery. We decided to buy two photo sticks thinking maybe we could figure it out but I wanted to look at tablets first. Again,we are not knowledgeable so we asked ( still the second young man) how tablets work. We would be better off asking the grandkids but the employees at Best Buy are either not knowledgeable or just can't be bothered since it is a no commission job. So we get home with two photo sticks. Step1. Put photo stick into phone, tap picture....is something suppose to let us know it was successful? Step 2. There is no port on our computer to put this thing. Everytime we go to Best Buy the employees are all the same, completely useless. Step 1. Put photo stick in the phone. Step 2. Tap on photo, is something suppose to tell us this was successful? Step 3. Try to insert photo stick into the computer but computer has no opening for this gadget.

    Agent Brandon helped me out 2/14/26 at the Parma location. He was very professional and helped save…read moremy laptop, recovering important files that were saved to the desktop. An absolute life saver!!! Very efficient service and well worth coming into the store. I will go back for future service and purchases for sure.

    PCfixme!

    PCfixme!

    4.5
    (8 reviews)
    $

    Too hard to get anything happening with limited hours. Tried to get to the shop on a day they were…read morelisted as open but they decided to close early. Maybe someone else will have better luck.

    I highly recommend Marty at PCFixMe! located at 34900 Lakeshore Boulevard, Eastlake, Ohio. My…read more2-yearold HP laptop would not restart, even after following all the manufacturer's guidance from hotline. Marty at PCFixMe! answered my call, offered to fix later that same day, and when I drove up to CLE, he did troubleshooting and identified issues with motherboard. He corrected it, said it was common issue, and provided tips to prevent it (properly shutting down laptop). He also showed me how to remove back of motherboard and unplug/replug in battery, and provided me with small screwdrivers so I could do it myself if needed. Which I did when similar issues came up the next week. Twice. The solution worked temporarily, but... when my screen went black the following week, I called Marty to discuss. Since I was located an hour away, he kindly offered several options, one of which included helping me purchase a new laptop if motherboard was bad- worst case scenario. When I took the laptop to him, he did trouble shooting, laptop did not reboot, motherboard was bad and we proceeded to shop online for a replacement. He recommended a replacement, and he ordered it then and there. When it arrived a few days later at his shop, he called to tell me he noticed a scuff on the cover and also found that it did not have all he had expected in hardware, and apologized for his mistake. We discussed an alternative Lenovo laptop - also less expensive - and he purchased. When it arrived several days later, I picked it up. Marty was honest with me again and told me my old laptop eventually did reboot! I said I'd keep it as a backup, but I needed a reliable alternative for my new business. And I was back up and running within 4 business days. Marty at PCFixMe! is honest, prompt, professional, courteous and exceeds expectations! What a breath of fresh air.

    RizTech

    RizTech

    4.5
    (37 reviews)

    Very friendly, cooperative, understanding, professional, reasonable, knowledgeable, and reasonably…read morepriced!!!! I have brought my gaming PC to them twice. The first time was when I unknowingly put thermal paste underneath my CPU and ruined my motherboard. So after I purchased a new motherboard, I was still having issues with the PC. I took it back to RizTech and they were able to fix all the issues that I was having. They are amazing people, and are very tech-savvy. Not to mention it's a small business! This is all after a friend of mine recommended them to me because she has been going to them every time she has any sort of issues with her Nintendo Switch, or other devices!!! Thank you so much RizTech!!!!

    I was originally willing to chalk this up as a bad experience simply because it wasn't what I…read moreexpected. The owner was willing to offer a refund for the file issue. When I returned to the shop to get my refund, I brought the laptop. The owner, the day before, had had me try to log in after offering me the refund, but I had forgotten my password and needed to try at home. However, knowing I had to download over 200GB of files from OneDrive myself, I spent 45 minutes trying to log into Microsoft across my phone and three PCs, but could not. Tech A was cool toward my presence but listened and helped me get logged in. While the refund was processing, I opened the OneDrive box and noted out loud that it was asking to upload, but I needed to download. That is when Tech B snapped at me, saying, "YOU don't get that." He meant that because I was getting a refund, he wouldn't help me. I pointed out that even for the full fee, the shop had originally sent me home with zero instructions on how to log in or download my files. Up until Tech B's words, I was going to move on. As a senior citizen, that petty comment and his angry, dismissive attitude are what I will remember about this business. A sincere apology from the owner and the technician would make this right, but so far, they have chosen not to take that path. UPDATE: I formally notified the owner via email about this incident, and he chose not to respond or address his staff's behavior apparently. I took both of my computers to Ram Online in Brunswick, where they treated me with total respect and started the OneDrive download for free in under a minute.

    SecureVolt Solutions - electricians - Updated July 2026

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