Brought my 65-inch TV in for repair on June 29th. It's now July 23rd and nobody at Best Buy knows where it is. Terrible customer service--they keep transferring me around with no answers. Very dissatisfied." read more

We are seniors and new technology is not something that comes easy to us. We are getting new phones, actually going from a Samsung ro Apple. Now we find out that our pictures will not be able to be transfered. Off to Best Buy to look into a photo stick. The first young man we encountered knew NOTHING about how they work. Now that makes three of us. He goes off to find someone that can help. Next young man is only a fraction better by telling us that you put the photo stick in the port, tap on the photo you want to save. How to retrieve them was a mystery. We decided to buy two photo sticks thinking maybe we could figure it out but I wanted to look at tablets first. Again,we are not knowledgeable so we asked ( still the second young man) how tablets work. We would be better off asking the grandkids but the employees at Best Buy are either not knowledgeable or just can't be bothered since it is a no commission job. So we get home with two photo sticks. Step1. Put photo stick into phone, tap picture....is something suppose to let us know it was successful? Step 2. There is no port on our computer to put this thing. Everytime we go to Best Buy the employees are all the same, completely useless. Step 1. Put photo stick in the phone. Step 2. Tap on photo, is something suppose to tell us this was successful? Step 3. Try to insert photo stick into the computer but computer has no opening for this gadget. read more

Agent Brandon helped me out 2/14/26 at the Parma location. He was very professional and helped save my laptop, recovering important files that were saved to the desktop. An absolute life saver!!! Very efficient service and well worth coming into the store. I will go back for future service and purchases for sure. read more

Luis with Verizon & Priya with Apple were super helpful in switch over my phone service. Both were very knowledgeable about Apple products along with Verizon services. If you go to this Best Buy, make sure to have both of them help you! read more

I was in the middle of ordering a refrigerator online and the price went up while I was on there and the item was already in the cart by $400. Since it was so late at night, it's really hard for me to believe the story. They gave me that they suddenly ran out of the sale item. I don't know where fairness is going in this world anymore. read more

They went from a 4 star to zero their customer service care is horrible foreigners talk to you poorly yoi spend lots of money and they suck look else where your delivery service never deliver on same day reschedule late and reschedule after wrong address horrible service just order from company direct skip them !!!!!!!! Horrible experience Best Buy suck run... they lie never send store credit horrible company read more

The installed my dishwasher and put it to far under the counter and you have to get your fingers in between the counter to press the buttons or open the door to read them! Think twice before you get anything from them again and have them install it! Called the said the tech said it was installed fine and won't come and move it a little bit! Going to the store to return it!!!!!!!! read more

Tried to use my Best Buy card. I was informed my account had been closed, eventhough I have not received any notice from them. I will not be referring or shopping there anymore. read more

I ordered a dishwasher in mid November and had it scheduled for delivery at the end of November. They rescheduled my appointment for 12/5/25. Today is 12/4 and I'm just now getting a phone call to let me know that they don't have the inventory yet to deliver to me. It has literally been over a month and I had to take the day off of work to make sure someone was home between your 12 hour delivery window- and you cancel on me the day before?? POOR SERVICE. POOR BUSINESS. I canceled the order entirely and I'm going somewhere else. I will never shop at Best Buy again for anything. read more

These people are the real scammers, especially with computer sales! They buy thousands and store them up and knock them around and hope you don't open the box for the 14day warranty period. 14 days! The Goodwill gives a better warranty and customer service AI Broads... never again! BEST BUY! You are out of my range of economic recovery.... The rich get richer to have to buy a $200 geek service warranty on a brand new HP! read more

There are a lot of options out there to purchase electronics, but I always choose this Best Buy location even if it costs a little bit more. The store is always well-organized, they have everything I need in stock, and if I need help someone is always there to assist me. Having the Geek Squad in the same location is convenient for me when I have a laptop issue. A+++++ Customer Service!! read more

Bought a stove a few weeks ago. Told the salesman we did not want installation as my husband would do it and it cost $30. We were dumb and didn't look at receipt and were charged for it. They lied about me getting an email as to when the stove would be delivered. Missed a day of work and delivery showed up at 5 p.m. Delivery guys were awesome. No complaints with them. I was told I would get an email receipt and survey but never received. I guess that's just how Corporate America works. All about the money and no care for the customer. I would definitely recommend seeking out a different place to purchase anything. read more

This Best Buy had more TVs than anything else- they pretty much cleared out the whole middle of the store for TV inventory. We were looking for movies and it was a little small in comparison to other locations read more

This store doesn't care or adhere to open box descriptions. Received an excellent condition set of headphones in blank box, no cables, no case. Went back to store and customer service was no help. Ordered another pair delivery and came with everything. Returned at store and spoke to manager that didn't care they sold items improperly conditioned per online statements. read more

For the first time since I've been traveling for work (about 11 years), I found that I had left home without packing the AC power adapter for my MacBook Pro. I was sitting in the lobby bar of the Marriott Downtown at Key Center in Cleveland, OH - and I noticed my battery indictor was getting really low. So I ventured back to the room to snag my power adapter - and that is when I discovered I had left it at home! So I went online to see what the closest places were to buy a new one - Apple Stores or Best Buy? Turns out the closest place was a Best Buy down near Parma. It was about a 15 minute drive from the hotel after the evening rush hour - so no problem getting there. This Best Buy has a fairly well stocked Apple section - I double checked to make sure I had the right version of the power adapter (MagSafe 2), purchased it and was on my way! Thank goodness there was a Best Buy so close to the hotel! read more

I've been coming to this Best Buy for quite some time now. The reason for my rating is because sometimes I have good experience and sometimes I have bad experience. It's pretty inconsistent because you never know if the person helping you is either having a bad day, a good day, or just plain lazy. The one good thing about this particular store is the fact that it's fairly huge! You can get your TV, DVD players, games, game consoles, movies, dishwashers, ranges, microwaves, juicers, blenders, car stereos, etc! It's like a one stop shop! The other convenient thing is that it is right next to the highway. Now if they just improved their customer service, they would be perfect!! But until then it deserves 3 stars.. read more

These guys really took care of me when I had paid for an item with a gift card that I had thrown away. They just made another gift card for me, and made it very painless. I like the selection, but the prices there are a little high. I find the staff there to be great. They know where everything is, and make it easy for me to find items I'm looking for. read more

Best Buy - Computers Near Me - Cleveland, Ohio

If I said customer service here was trash it would be kind. I have never been pushed so hard to use a Best Buy card and then been greeted with such rudeness when saying no I'll pay cash. Not to mention 4 people waiting around in for 15 minutes in computers and customers having to ask the front for assistance. In this 15 employees just walked by and pretended we didn't exist read more

DO NOT BUY APPLIANCES HERE! I would give zero starts but that is not an option. I am warning you now if anything happens and you to contact anyone the only people you can talk to are out of the country. You cannot even talk to a single person at the store. I really don't understand how companies run through the foreign countries and don't expect us to get upset when one it's lucky if you understand them and two they can't do anything but talk to you. We spent 5,000 on appliances and protection plans in March and after a horrific delivery experience and having to pay someone else to get my appliances in now after only 8 months it doesn't work. trying to get it fixed is a complete nightmare!!! please don't shop here. go somewhere, anywhere else! read more

The automatic car starter installation process says it will take 2.5 hours online. This is a lie. They are lying to you. *5 Hours Later* Still haven't heard from them so we go back to the installation desk and they say that "Actually, Ford Focuses take about 4. It should be done within the hour." *2 Hours Later* Still not done, going on 7 hours of installing and no explanation. They have been curt and rude throughout the entire process. 1 Star. Would avoid like the plague. read more

I'm here prob a bit more than I should be and spend quite a bit more than I should. The staff is always friendly when you check out. The store is pretty spacious compared to the smaller BestBuys they are building now a days. Make sure you join the rewards program and leave feedback via email when they prompt you to earn points for gift certificates as well. They also buy used video games or you can trade them in. They have a rewards/perks program if you pre order certain games. Overall a solid store and I keep coming back. read more

Best Buy - Computers Near Me - Cleveland, Ohio

The associate at best buy was patient with my 72 year old grandfather. He goes to this store every month and purchases a prepaid card for his cellular service. The associates typically understand the plight of a baby boomer when faced with technology. When you get associates like this that go out of their way to help someone who doesn't understand what to do get what they need done, it's refreshing. I know the team isn't "supposed to" help him, but almost every time he goes, someone is willing to help him with that prepaid card. read more

Bought airpod pros 11/29. Went to return today 11/30 as they weren't working so I went in to get them exchanged. Basically treated like a shit scam artist because I asked for an exchange and turns out there was an error regarding the serial numbers that most likely happened manufacture side. I'm not upset that it couldn't be exchanged because thankfully Apple themselves were happy to help and exchange it the error product themselves at their store. I'm upset that there was no problem solving done other than looking at serial numbers and saying "no can't do anything". Tell the customer to contact Apple directly because customer policy indicates that the object in question doesn't qualify for exchange due to the error, and the lack of visual for opening the object leaves the legitimacy up in the air, in large part due to said error. Don't just brush them off and treat them like they're trying to scam and get free product. Your General Manager sucks. Get a different one. read more

i ask if I could see the item and the employee that work there said no and they are so nasty and rude to you and they are trash there in Best Buy in Brooklyn rd Ohio and bad experience there service suck!!! read more

Terrible service. Justin the MOD was so inefficient. He couldn't resolve the issue. No wonder the star rating of this store is probably the lowest of all beat buy. They don't exactly recruit the brightest. read more

It's been years since my last terrible experience at this store and I have avoided it in the interim. Today they've done it again. I wanted to update my car stereo. Against my better judgement I came in 11 days ago bought a unit and was told I needed a few installation bits. I was also told that all of that was included in the bill after my first visit. I even got an email telling me my parts had arrived. I arrive 10 minutes early for my scheduled install and they told me they didn't actually order all the parts I needed. I had to go out and around to the front door and demand a refund for the inept clerk to look into the situation. The genius that sold me the radio didn't bother to order the parts he told me he did. Today they managed to round up the parts, but only just. And they took my car into the install bay more than an HOUR after my scheduled time because of all the nonsense. They are so epically inept. You would think since online retail is crushing them they would REALLY focus on customer service, but they dont. They are utterly inept. Go someplace else. Get you parts online and do it yourself for cheaper. Do anything to avoid this garbage store. All that misery aside the installer was excellent at his job and really worked to make the install perfect which is tricky on my weird car. Too bad his coworkers are a incompetent. read more

I had to give them one star, but that is too gracious! I ordered 5 appliances that was the easy part . I was told they were in stock and could have them in a short period of time that I agreed with. Well then the sad experience begins! The call center is the worse ever... from people who shouldn't even be given a phone let alone a job answering one! With so many updates thru email that shouldn't have gone our... yet again you have to call the call center to find out what is being delivered... that could change daily! Then they deliver one appliance and the guys tell you the hoses you paid for are supposed to be installed aren't and asked why " oh these are for another customer " !!! Trust me this only part of the experience! Please don't buy Best Buy they need to be shut down read more

I go to Best Buy for only a handful of reasons: - Nintendo 3DS Mii StreetPass friends - Home theater purchases (but my boyfriend helps me research what I'm looking for on my own, so when we get there I already know what I want) - Blu-rays I would never walk into a Best Buy looking for super-service or lots of knowledgeable help with anything, honestly. But where this location shines is it's movie department, specifically their selection of blu-ray and 3D movies! On the west side of NE Ohio, I haven't found a Best Buy location that competes, honestly. Plus, I'm not sure if each location gets to pick which movies they can have killer deals on, but they also have so.many.cheap.options, usually around $9.99 and under. Weeeee! Additionally, I haven't seen a better 3D movie collection in a more organized fashion. Kudos, BB Parma. As far as other purchases, I did get my big, Vizio smart-TV from here, but again, my boyfriend helped me with all the research. Mostly they just helped me get it out to his car. Ha. We also scoped reviews and deals online before we saw it here for the cheapest. I would suggest doing the same. Oh! And I always leave with at least 7-8 new Mii StreetPass friends, for those of you who also geek out on Nintendo 3DS things. read more

Last weekend a friend made an extremely large purchase. A 3-D television and a bunch of other crap to go with it. The salesman, I think his name was Mike, was awesome and very knowledgable about everything we asked about. Just a word of advice...don't make huge purchases after 7 hours of drinking. You'll most likely regret it in the morning ;) read more

Wireless headphones that associate said were in stock, did't find any... Really? This is the premier big box electronics retailer right??b Also looking for Bluetooth interface for my Iphone and car... Guess what? Nope.... Didn't have that either... Jeeze..... read more

Waiting in a extremely long line at Best Buy. The rest of the store is empty yet they are not sending more people to help out with this slow slow slow line. read more

Best Buy - Waiting on line. - Computers Near Me - Cleveland, Ohio

This place is so ghetto. Hard core ghetto. Good open box selection due to high theft incidents.

Absolutely atrocious customer service when trying to buy a Mac online and pick it up at this store. The online ordering process is a disaster, the pick up process is even worse. Got an email saying my order was ready to pick up and to go to the store, but it had zero instructions on what to do or where to go when I went to the store. I've been in contact with someone who had Covid so I could not walk in the store, there is nothing marked for curbside pick up. Called the store, got a ringing phone that no one answers, gave up after 37 rings. Called the 800 number, first was told "we don't have anything to do with stores" (if you don't, who does?), then later was told that I should just pull up to the store entrance and "hope someone noticed" me. I did that, an employee walked out of the store and yelled at me for parking in the fire lane. When I told him I was there to pick up an item he ordered me to park in the main lot and angrily said "someone will bring it out to you at some point." About 15 minutes later a guy walked out, threw it at me and walked away. Called the store again, trying to reach a manager, got a ringing phone for 21 minutes straight. Two weeks later the process had left such a bad taste in my mouth I returned the computer. I will never give Best Buy a dollar of my money ever again. read more

I was surprised to have actually had a decent experience at Best Buy. I went there to get a new iphone. The line was short and the staff who helped me with my phone was efficient and friendly. We were in and out within 30 minutes. My only complaint is that another staff was complaining about her job in front of us while we were getting our phone. I found this to be unprofessional and I've had so many iffy experiences with this place so it doesn't make me want to go back unless I absolutely have to. I will add that I bought a new appliance over the summer from this Best Buy location and they gave me a great deal. However, I was supposed to get 10% back in rewards and accessing those rewards was challenging and required making multiple phone calls to their customer service line. Overall, I'll go back if I must, but definitely not if I can buy the same thing online. read more

As many others have said: This store suffers from consistently bad customer service. You can get deals from open box sales, but it might take a while to find someone who can retrieve the item. read more

Excellent store the sales rep helped even though we were there more than 3 hours trying to decide. Also sales rep was knowledgeable of types of tv's. read more

I have been trying to purchase an ipad from Best buy for about a week. The store closest to me is out of stock of the one I want to purchase. A best buy store about two hours away had one in stock of the one I wanted. I called the store and they were very unhelpful with telling me information, and the wait times were terrible. I eventually chatted with them through text messages, I wanted to know if they could ship the ipad to the Best Buy store that was near or, or mail it directly to my house. They would not do either one of these. I am a full time college student and am unable to drive and get it. I am very disappointed they would not ship this product to the store near me. read more

Saddened that not one associate looked my way or asked if I needed their service. Went in looking to buy laptop left lost and over looked. I'll never go back to this location. I guess buying online is better anyway. read more

This place is the worst waited for 40 minutes to get some sort of service to no avail. After 45 minutes later the associate comes over knowing I was waiting for him in line. He totally ignores me and goes to tend to another person who just showed up. I was pissed for a lack of better words. I ultimately walked out. Ironically as I'm walking out I am asked if I need help. Of course I said NO ! Purchased my laptop somewhere else. read more

It claims they're open until 8 everywhere i looked but when i drove all the way there they claimed they're only open until 7. They said curbside pickup for certain items is until 8. They need to seriously update their store hours because i wouldn't have went if i knew that. Also their customer service is awful. read more