I expect better policies and service from credit unions than I do from banks. Summit never fails to…read moredisappoint. The latest slap is the new $1 fee to receive a paper statement. They claim since I agreed to their on line banking policies this is ok and will start 8/24/24. Of course I never agreed to this. No bank or credit union charges $1 each month for a statement. Last year, they wanted to charge me for making a withdrawal for my account. Last month, they falsely told me my account was not coded "payable on death" to my sister. Every interacion during the last 2 years has been problematical. Avoid.(This applies to all branches.) This is a bank masquerading as a credit union. I get better service by far from Chase.

My letter to the Chase branch on High Point Road:…read more I am sending this to your branch, it being the one closest to my home, and which I've visited the most. Please close both of the above-noted accounts, and provide confirmation. Both of them now have a zero balance, and there are no outstanding items remaining to be paid on the checking account. I am keeping my credit card account open, as a convenience. . . but, as has been true thus far, Chase will never get a penny from me, for interest or for any late charges. I've transferred the remainder of my consumer banking business (savings and checking) to US Bank. I've also given them the privilege of opening a sizeable new CD for me, and they'll get other new business from me as well. You see, US Bank is doing something simple and fundamental, which your company's management now finds beneath it: THEY ACTUALLY ANSWER CALLS PLACED TO DIRECT NUMBERS AT THEIR BRANCHES, AND THEY RESPOND TO EMAILS SENT TO THEIR MANAGERS. When I needed to know whether Chase offers its customers a kind of service akin to notarizing - a specialized authentication called a medallion signature guarantee (for documents related to my late father's estate) - naturally I called the direct number for your branch (which is still publicly shown on the web). I discovered that, just as the US Postal Service did some time ago, Chase now routes all calls, dialed to any of its numbers, to a central, automated clearinghouse (where, despite my savvy and persistence, I could not figure out any way to speak to a human being).* I still have the business card of the very nice individual, at the downtown Madison branch, with whom I opened my Chase checking and savings. . . so I then called the direct number shown on her card for THAT branch. Same story. Ditto when I dialed her direct number. Then I emailed her, to tell her of my frustrations and ask her to pass my comments on to management. No reply. (The message didn't bounce back as Undeliverable, so I presume it was received.) I then visited your branch, and asked a teller for one of your business cards. When I got home and looked at it more closely, I saw that the only number displayed was the same branch number I'd already called . . . and NO email address. (I spoke to a relative about all of this. She maintained that she's able to reach Chase directly, but then realized that her contacts had been about her mortgage, not as a lowly consumer banking customer.) Goodbye and good riddance, Chase. It doesn't deserve my business. Period. ___________________________________ * (Big difference, though, between Chase and USPS: Local post offices actually still have working direct numbers, specific to each branch. For those of us in the know, those offices still answer calls dialed to those numbers.)

Drive Thru stays open from 7:30am-6pm Lobby from 9a-5:30/6p…read more Decent Customer Service in the Lobby. Nice tellers.

We have been with Oakbank since it opened. Whether I talk with agents in person, or on the phone,…read moreI am always pleased with how efficient and cordial the interaction has been. The online services are top notch. However, their agents are their the secret ingredient.

Oak bank rocks! I like that they are locally owned. The offer a high level of customer service…read more Their rates (loans and deposits) are competitive. Again, their customer service is top notch. Everyone is extremely helpful and friendly. You get the impression they really appreciate your business. I am currently in the process of refinancing my house. The process has been painless, efficient, and I am extremely pleased with the interest rate. Added bonus - fresh baked cookies in the lobby every day!

Reviews helped me select this superb Madison WI branch as my local (and digital) bank, and choice…read moreof credit card programs and plastic cards, and systemically competitive CD, as the top midwest commercial bank with the most resources undergirding security, professionalism, rates, and services beyond even some of how my non-profit credit union can serve me. Website enables some online applications, or schedule live appointment at easy location and parking. Front door facing lot looks controlled access but actually open M-F 9-5/Sat 9-Noon like the live drive-through (automated after hours). In lobby a community info/services table. ATMs at other locations too, including merchants. Also helpful 800 # customer service, more hours; and 24/7 automated anti-fraud texts for cards. My dream bank! :) Thank you, USA heartland! :)

The folks assisting at your drive through are fantastic!!! Very patient, extremely friendly and…read morehelpful.

Great rates and efficient, speedy, friendly workers. Tami was great to work w on our car loan.read more

From the owner: Members First Credit Union looks forward to serving anyone that lives or works in Dane, Rock or…read moreIowa counties. We are a not for profit financial organization that has been serving members since 1955. We specialize in savings accounts, checking, consumer loans, and mortgages.

This location assisted me with opening a new account. I have never been as happy as with usbank…read more The service is top notch and I hope to stay with usbank forever.*****

For the most part, the desk service here is what you would expect from your average bank. I have…read morehad some fantastic experience with the bankers in particular. Mackenzie was incredibly helpful in setting up some new account and proactively making sure my fiancé and I were making good decision. I've always been a fan of US Bank and this branch lives up to what I have come to expect.

I was a customer of Capitol Bank for 23 years. I always felt like there was a yoke around my neck…read more I received no help during covid from this bank, although I was able to get two low interest SBA loans for my S corp and my LLC, as well as grants from Dane Buy Local. They continuously set the loan renewal for short periods, charging exorbitant renewal fees. It was especially difficult during the economic downturn of 2008. They even tried to foreclose on me, even though I had never missed a payment. I went with Capitol Bank because Todd Geltemeyer, who I met through an economic redevelopment coprporation, had transferred to Capitol Bank. He eventually left, but I was roped into the loan, with little option to transfer to another bank. I have finally been able to switch to One Community Bank and have received excellent service there. I wasn't even able to access my account online with Capitol Bank, whereas, with One Community, my payments are automatically deducted and I can check my payments easily online. I would recommend going with One Community Bank for all your business needs.

The service here is always great. They treat you like a person and not just a number. They're…read morealways willing to help you work something out if their banking products aren't working for you. I highly recommend them for basic banking and mortgages. They have a great "community" touch to all their transactions. I feel better here than at a big bank. Most employees have been there 10+ years which makes developing relationships there a long-lasting experience.