The J.H. preparer I had was Rose-Marie at the Cleveland Street Wal-Mart and she was delightful. I…read morehad a very complicated because I had to file in 2 states, I worked and sold a house in one state and purchased a house in another. She handled it like a champ even though I had to have a 2nd appointment as I was not as prepared as I thought I was.

This Bank has improved greatly since I came here a few months back. I've had the pleasure working…read morewith the manager K Brinkley and she has delivered amazing customer service and handled several of our banking needs. The staff is very friendly, professional and has greatly improved their efficiency. The leadership has definitely improved this branch!

I stopped in a couple days ago to make a deposit. When I walked in there was already a line. There…read morewere two tellers helping all of the customers in the bank as well as the drive through customers. A third employee was busy helping a family with their checking account. Finally, two other employees were sitting in the back giggling and having a conversation with a local policeman. At first I thought maybe it was an official visit, but the more I watched the more I realized that they were just shooting the breeze. Close to ten customers in line and half the branch is sitting on their butts! Nice.

Ghosted! We decided to renew our policy and transferred over to Nancy Uli locally. The initial…read moremeeting lacked transparency from the beginning. We were asked a few general questions each; General health and the names of our doctors and told a company may reach out to us if we need exams. From the start, the external company was an absolute nightmare, calling odd times of the night from blocked numbers and we'd have to call back only to get voicemails which lasted 4 weeks! Their questions were invasive, and they immediately verbalized medical conclusions of their own. They labeled us outrageous diagnosis to increase our rates, such as skin cancer from over 15 years ago as a risk, my father dying from chemicals in Vietnam because he was young, etc. When we spoke with Nancy, initially, she never asked or advised us, nor did we give any consent to the fact that all of our medical records would be obtained by an external company and reviewed/dissected. We discovered this had occurred to our shock (detailed below), which is a huge HIPAA violation! After the initial medical call we were told we needed extensive medical exams, due to their underwriting determination of our medical records! When we asked the company what the labs and exam consisted of they told us it was confidential and only medical examiners, not doctors would be reviewing them to make a determination. We've left two messages with Nancy since insisting on answers, requesting a much less expensive policy that doesn't require medical underwriting, and an explanation of how none of this was disclosed to us at the initial meetings. After 2 voicemails and a detailed message left with her receptionist, we've been ghosted!! The whole process was shady from the beginning with zero transparency and everything we experienced was an obvious excuse to give us outrageous rates with very biased determination of our health. As a customer, everyone deserves answers when it comes to our health, the right to know what tests are being ordered and transparency. It should not be confidential from the person that is being the subject of the policy. We've since gone to a wonderful agent that's communicated with us and it's been a 180 different, positive experience.

I have been a customer of Nanci's agency for everything I need for over 15 years. Her follow…read morethrough, professionalism and service is the best anywhere. She's an agent you can actually talk to and can guide you to the right decisions. This is invaluable. Do your self a favor and give her a shot at your business.

Excellent kinds and fast service. Very helpful. They are very knowledgeable and experienced.read more

Had trouble connecting to AAA with # on card. Went to Yelp and got through. All service employees…read morewere great. Arlin(Buttercup) and especially David! The only problem is they don't initially send out tow truck, so when my car needed to be towed another dispatch was sent. Doubled the time spent standing around in the snow. They have been very good about getting the car to where it needs to be. AAA phone tree, definitely sucks!