**Updated** False…read moreadvertising. My wife and I went down here to look at a 5x5 unit because they had a promo of $29/month plus first full month is free. We made in online reservation for Tuesday 11/15 and even had 2 phone calls confirming. When we got there, they couldn't find our reservation at all and didn't even know we we had an appt on 11/14 to look at the unit. But the big issue is that after the first full 2 months the price goes back to $49/month. No where online did it say that the price would go back to that, from the promo price. So after seeing that online and talking to 2 separate people on the phone we thought we would get the promo price for the duration of our rental. The only reason we figured it out RIGHT BEFORE SIGNING was because we asked again about the price in person. This is such false advertising and disappointing. In addition, the employee didn't even offer to work anything out. They have lost our business and respect. Update: The day after posting our review we were personally contacted by the property manager. He apologized for our negative experience and offered to make things right. He was straight forward with us and understood our concerns. Since he was willing to correct things and treated us with respect, we decided to give West Coast Storage a second chance. So far it has been a good experience and the facility is very clean. I am happy that the property manager is a stand up individual and did the right thing. Based of our interaction with Raul, I would recommend renting here.

I have been a repeat customer at this facility for over 10 years, with multiple rentals over that…read moretime, and until this most recent experience I would have given it a strong 5-star rating. Historically, the staff here were professional, courteous, and genuinely customer-focused, which is why I returned again to store my new RV. Unfortunately, this latest transaction was very different. While I understand and accept new policies around proof of insurance and ownership, the issue was not the requirements themselves--it was how they were communicated. A phone conversation with the current facility manager escalated unnecessarily and became confrontational and dismissive. I was repeatedly interrupted, spoken to aggressively, and made to feel as though my integrity and long-standing relationship with the facility were being questioned. That interaction was so inconsistent with my prior experiences here that it was genuinely disappointing. Customer service is as much about listening and tone as it is about enforcing policy, and that piece was clearly missing. I am sharing this feedback in the hope that ownership and leadership will take it seriously. This facility has historically been excellent, and with the right focus on professionalism and customer respect, it could be again. Update (January 2026): Following this review, I was contacted by the regional manager, and I later received a personal letter of apology from the President of West Coast Self-Storage, the company that owns this facility. He acknowledged the issues I raised, confirmed that their computer system had changed (which explained the missing rental history), and assured me that corrective steps are being taken to improve both recordkeeping and customer communication going forward. I appreciate that leadership took the time to listen and respond. While I ultimately moved to another storage facility that better fits my needs, I respect the way West Coast Self-Storage handled this at the corporate level and hope this location returns to the high standards it once reflected.

FUTURE PATRONS... BEWARE!! This business will lure you in…read morewith a clean facility and introductory offers that make you think, "Wow, what a great place for a great price!" However, hopefully you won't meet the manager (who we experienced end of May & June 2025), because his lack of customer service will make you pause, but the cleanliness and (bait and switch) price will make you not listen to your instincts. Before I briefly tell you what we have experienced, I must first preface it with the following information, to help you see the wrongness in what we have experienced - my husband and I are in our mid-60's and late 50's; hubby has worked at the same big high tech company for 38 years; both of our credit scores are in the 800's; upon moving our RV to this new facility, we unfortunately experienced 2 deaths in our immediate family as well as being blessed with new grandchildren, leading us to not be able to do anything with our RV since then. It has literally sat there. We also pay with auto pay, so there is never a late payment. So when the following happened, on top of the rudeness of the manager, we were left shaking our heads and highly disappointed!! I have email proof of the following... On Nov. 17, 2025 at 12:21am, I received an email stating, and I quote, "We did not receive proof of insurance by December 01, 2025... we have enrolled you in the third-party Tenant Property Insurance Program." Yes, you read that correctly. Now mind you, we had just experienced the first death of which we have been mentally and financially helping support the surviving relative, and were just a couple weeks away from the birth of our grandson. We have been with Geico for decades and it auto renews every 6 months without fail, and when it renewed, the first day of renewal was a Monday, of which my husband drove down and personally showed/gave them proof to make sure they got it, since our lives had been crazy. Then the end of January, the same day our family member's 24 day old baby died (and had been ill), I received an email from this company, stating, "We are contacting you to communicate an adjustment in the monthy rental rate... your new monthly storage rent will be $249.00." Up from $169.68/mo. A NEARLY 50% PRICE INCREASE!! This is either a retaliatory action from my response to their first wrongful email (that the worst thing I said was WTH in response to their bad & wrong practices and explaining why we didn't show proof of insurance early) or because they want insurance early and not the day of... or, it's PREDATORY PRICING! Or both!! Either way, if you're considering storing at this business, I would think twice. When researching this business AFTER these experiences, I noticed on Yelp there is only one review since 2023, it was on the last day of 2025, and it matches mine. And on Google a majority of the newer reviews (you need to change the order of reviews to the most recent, or newest) are at 2 months and 8 months - when they attract newly signed up customers at 6 month rotations of introductory bait and switch offers, to write a review. But you'll notice the reviews are short and don't say much because they haven't really experienced this business yet. If we had written a review right when we started storing here, it too would have been at the 8 month mark. Buyer beware!

Would recommend this facility to anybody! I am recent college graduate and needed a place to store…read morefurniture while I temporarily moved back with my parents. My family had a good experience with them in the past, so I called them & it couldn't have been easier. Their insurance is affordable & I was able to have a quick turn around. I recently used their truck used for local moves & it was convenient. If you don't want to worry about your stuff, this is the place for you!

Excellent storage facility. The safety is 10 stars! Excellent service with the property mgr- Jared…read more Also they have a truck that they lend out when moving your stuff in which helped out a lot. Highly recommend.

Well-organized, good signage, friendly staff. Had a bit of confusion with our containers arriving…read morefrom out of state, but they were able to help us figure it out and get everything to the right place. They have everything you'll need for moving - boxes, tape, locks, protective padding. Great experiences with everyone I have interacted with here.

The site manager, Austin, is incredibly helpful & friendly in all our interactions. Not only did…read morethey make the moving in process super easy, but they made the moving out process equally smooth. They have also been accommodating and understanding of various circumstances on my end which has been a real lifesaver. My storage unit was clean, secure, climate controlled, easy to access, and well worth the money. The customer service provided by Hillsboro West Self Storage is top tier and will make you glad you chose this location.

Just a short note as I cannot get onto yelp yet :)…read more My wife and I took over management of Cornelius Pass Mini Storage in July of 2010. New management & a new attitude! I think you will find a great place to store your possessions run by professionals that really care. Clean and well maintained (but not perfect)!

I have used Cornelius Pass mini Storage over the past several years off and on when i needed extra…read morestorage. Have never wanted to use any other storage facility. Everyone is is so helpful and accommodating I have always felt my belongings were very safe there. I recommend it to everyone that mentions they will need storage.

What a great trusted business. The support and customer service were phenomenal. I felt that I was…read morehandheld through the first time I required the use of a storage unit.

I wish i had more stuff so i could have a reason to keep storing with them. The property is very…read morewell taken care of and the customer service was next level. I would highly recommend using them for all your storage needs!

I was warned that they increase their prices often, but their manager assured me that doesn't…read morehappen. So 3 months after I rented a storage space, the price increased by 1/3! From $99.50 mo to $149. No warning & no explanation. Beware!

STAY AWAY! Literally 3-6x the price of right down the road. Limited hours. Paid over 1000 dollars…read moreto store my stuff there for a few months, came in maybe 4 times. Code didn't work half the times. Cut my hand badly on their door as it is extremely sharp.

We rent several storage units and a trailer parking spot at Parkside. We've been customers for…read moreseveral years. The yard is always spotless, access is easy, communication is great.

We had a great experience with Parkside Mini Storage. The owners were welcoming and extremely…read morenice, the place is spotless and super secure. It was also a great value. We will definitely come here for future storage needs.