I have been a repeat customer at this facility for over 10 years, with multiple rentals over that time, and until this most recent experience I would have given it a strong 5-star rating. Historically, the staff here were professional, courteous, and genuinely customer-focused, which is why I returned again to store my new RV. Unfortunately, this latest transaction was very different. While I understand and accept new policies around proof of insurance and ownership, the issue was not the requirements themselves--it was how they were communicated. A phone conversation with the current facility manager escalated unnecessarily and became confrontational and dismissive. I was repeatedly interrupted, spoken to aggressively, and made to feel as though my integrity and long-standing relationship with the facility were being questioned. That interaction was so inconsistent with my prior experiences here that it was genuinely disappointing. Customer service is as much about listening and tone as it is about enforcing policy, and that piece was clearly missing. I am sharing this feedback in the hope that ownership and leadership will take it seriously. This facility has historically been excellent, and with the right focus on professionalism and customer respect, it could be again. Update (January 2026): Following this review, I was contacted by the regional manager, and I later received a personal letter of apology from the President of West Coast Self-Storage, the company that owns this facility. He acknowledged the issues I raised, confirmed that their computer system had changed (which explained the missing rental history), and assured me that corrective steps are being taken to improve both recordkeeping and customer communication going forward. I appreciate that leadership took the time to listen and respond. While I ultimately moved to another storage facility that better fits my needs, I respect the way West Coast Self-Storage handled this at the corporate level and hope this location returns to the high standards it once reflected. read more

FUTURE PATRONS... BEWARE!! This business will lure you in with a clean facility and introductory offers that make you think, "Wow, what a great place for a great price!" However, hopefully you won't meet the manager (who we experienced end of May & June 2025), because his lack of customer service will make you pause, but the cleanliness and (bait and switch) price will make you not listen to your instincts. Before I briefly tell you what we have experienced, I must first preface it with the following information, to help you see the wrongness in what we have experienced - my husband and I are in our mid-60's and late 50's; hubby has worked at the same big high tech company for 38 years; both of our credit scores are in the 800's; upon moving our RV to this new facility, we unfortunately experienced 2 deaths in our immediate family as well as being blessed with new grandchildren, leading us to not be able to do anything with our RV since then. It has literally sat there. We also pay with auto pay, so there is never a late payment. So when the following happened, on top of the rudeness of the manager, we were left shaking our heads and highly disappointed!! I have email proof of the following... On Nov. 17, 2025 at 12:21am, I received an email stating, and I quote, "We did not receive proof of insurance by December 01, 2025... we have enrolled you in the third-party Tenant Property Insurance Program." Yes, you read that correctly. Now mind you, we had just experienced the first death of which we have been mentally and financially helping support the surviving relative, and were just a couple weeks away from the birth of our grandson. We have been with Geico for decades and it auto renews every 6 months without fail, and when it renewed, the first day of renewal was a Monday, of which my husband drove down and personally showed/gave them proof to make sure they got it, since our lives had been crazy. Then the end of January, the same day our family member's 24 day old baby died (and had been ill), I received an email from this company, stating, "We are contacting you to communicate an adjustment in the monthy rental rate... your new monthly storage rent will be $249.00." Up from $169.68/mo. A NEARLY 50% PRICE INCREASE!! This is either a retaliatory action from my response to their first wrongful email (that the worst thing I said was WTH in response to their bad & wrong practices and explaining why we didn't show proof of insurance early) or because they want insurance early and not the day of... or, it's PREDATORY PRICING! Or both!! Either way, if you're considering storing at this business, I would think twice. When researching this business AFTER these experiences, I noticed on Yelp there is only one review since 2023, it was on the last day of 2025, and it matches mine. And on Google a majority of the newer reviews (you need to change the order of reviews to the most recent, or newest) are at 2 months and 8 months - when they attract newly signed up customers at 6 month rotations of introductory bait and switch offers, to write a review. But you'll notice the reviews are short and don't say much because they haven't really experienced this business yet. If we had written a review right when we started storing here, it too would have been at the 8 month mark. Buyer beware! read more

Efficient, neat, & clean, secure storage. It's worth driving a little further from Hillsboro. read more

Really impressed! We just signed our contract today and so far its been a great experience. Extremely clean facilities, good amenities, friendly service, and reasonable prices. read more

Updated: still love it here and location is perfect. We are getting ready to go out of town tomorrow and able to drive here in ten minutes and prepare. Love that their is a dump on premises and we upgraded to a covered storage spot and now park my husbands car her for the winter too undercover since we had to downsize our home after my injury and he doesn't want it sitting in the rain and have to juggle where to park our two vehicles in a HOA neighborhood. He can come swap out the vehicles so easily and it's worth the cost to have covered parking. So glad we upgraded and so glad we chose this place, always amazing customer service too. read more

Having used several storage facilities in recent years, we can say that, without a doubt this one is the absolute best! The employees are super friendly and go out of their way to be helpful. The facility is neat, clean, and kept in good repair. The aisles are spacious--making it easy to access units. The facility is in a country setting, but is only a couple of minutes drive from Hwy 26. Highly recommend! read more

We were in a pickle to store our travel trailer and Dave answered the call. We generally store our trailer in Medford where our ranch is but the gate would not open and after an hour and 6 phone calls to the owner with no response we had to come up with plan B. My husband had to be at work the next morning early, so I called North Plains RV as we had stored our trailer here in the past. Dave immediately got my information, gave us the gate code and two options to store our trailer. Thank you Dave for your excellent service! read more

The best customer service I've ever experienced in the self storage industry! Dave was personable, communicative and so helpful!

I store my work truck here. This place is excellent. Great staff who are always helpful and nice. I had a really bad experience when I was searching for a place to store my truck with another storage facility off of River Road. These guys at have been nothing but nice and have helped me troubleshoot issues with my truck along the way. Highly recommend North Plains. They also accept businesses, which is nice and have also been extremely accommodating to my business needs. My only complaint (or suggestion) is there are no spots with a 30 amp outlets (but to be fair neither does any of the other places around) but it would be nice to find a place that can actually charge my inverter to full. read more

I have already recommended North Plains RV and Self Storage to MANY people who are now happy renters too. Just as I was referred several years ago. Many storage places are dark, gloomy, and depressing. Face it, many renters are not there under the most pleasant of circumstances. Not so here! Managers Dave and Aaron are friendly and helpful. The grounds are impeccably kept, well-lit, and - frankly - welcoming. If anyone ever needs storage facilities, North Plains is the ONLY place to be!! read more

I've been storing a car trailer (24') with North Plains for several years and although a bit out of my way I've loved the service, security, and easy access. Highly recommend these guys! read more

I have stored here multiple times while moving in or out of housing, and each time I have had a great experience. The staff are incredibly friendly and helpful, and the property is absolutely immaculate. I felt very safe storing here and would recommend it to anyone who needs to store anything from household items to RV and/or Boats, they have a lot of those here as well. read more

We've been storing our RV with North Plains over a year. Great people and a great facility. We could hardly wait for them to finish their covered/paved expansion in 2012. While we had a covered space at our old place it wasn't paved. If you own an RV you probably know the pain of having a thick layer of dust on your rig...sucks the fun right out of owning an RV. We're now happily parked in the North Plains new covered/paved area and couldn't be happier. read more

I've been a customer for 4 years, more or less. The guys there have become like family too me. They are always understanding and easy to talk to, even if your having a rough patch, a rough spell. I truly am thankful I am a committed customer I wouldn't go any where else to store my stuff. And trust me it's been a lot of stuff!!!! Wendy read more

This was a great find - clean, secure, friendly staff! I was able to select from several open slots that I was able to look at before selecting! This is the best RV storage facility in Washington County, OR. read more

Love storing our RV trailer here.... We have been customers for about 3 years or so and been very happy! Dump/wash station vacuum area and very secure! read more

I've been very pleased with this facility. My RV was well secured. When I needed storage units to prepare to move from inner city portland, they were able to provide the space needed. The vehicle they have for customer use is just what I needed to move my items. The storage units are clean & well lit. The security system is excellent. I would highly recommend this facility! read more

A cut WAY above other storage facilities I have rented from. Great price, beautiful facilities, absolutely pristine and well-kept. My space is perfect for my needs, and dealing with mgmt has been an absolute pleasure. I will highly recommend this facility. read more