Jennifer at the oak grove facility, stopped what she was doing to help me get in and showed me my…read moreunit . Answered all my questions. She's awesome

I asked for a rent review and they denied to review the sudden increase of rent from $161 to $218…read morein 3 months. I responded with the comment below and it was bounced back to me: This is very unfortunate. I signed up for the space at $161 per month and almost immediately the rent went up to $218. That is a very l steep increase. I feel that the technique of getting customers in the door and raising their rent suddenly is false advertising and dishonest. It certainly does NOT indicate you care about customer satisfaction or longevity. A very dissatisfied customer, Nadereh Thomas

My move in went very well. It was very easy to get in and out of the storage unit, especially with…read morethe many carts they have at the entrance of the elevators.

When I come from out of town I expect to be able to get into my units BUT, apparently people are…read moreliving in the hallway blocking my unit. Where is management, what good are the security cameras???

This place sucks for several reasons, but here's the big one: I was a customer there for four…read moremonths with a modest 10 x 15 storage unit. They just emailed me saying my rent would increase from $211 to $274. That's $63 or 30%! What's gonna happen four months from now, are you going to try to do that again? I canceled my unit and moved everything out. - There's never anyone in the office when you need to talk to a real person. - Voice Mail is impenetrable and you can't even leave a message. - Pricing is wonky. I got quoted a cheaper price for a 10 x 20 then for a 10 x 15.

Stopped in to check out prices at the Denny Road location and had an amazing experience with Logan…read moreand Barbara! Logan is an up and coming STAR with a great attitude and willingness to help. Barbara is so knowledgeable and willing to help make things as smooth as possibe. Thank you guys soo much for your help and expertise. I am so grateful! The place is super clean and easy to access as well.

Josh at the front was so amazing! We had a scheduled UHaul pick up at this location and…read moreunfortunately the entire UHaul website was down. Josh took the time to help me and my boyfriend find and schedule another moving truck for pickup the same day. Customer service was phenomenal!!

I would strongly recommend avoiding renting a storage unit from this business unless it's for a…read morevery short term (1-2 months) and part of a promotional deal. Their pricing practices are concerning, as they significantly increase rates after any promotional period or originally agreed-upon rate ends. As someone who has rented several storage units across the country during military service, college, and job relocations, I've encountered both good and bad experiences. While this facility is new, clean, and staffed with friendly front-desk employees, the general management appears focused on maximizing profits at the expense of long-term customers. They frequently advertise low promotional rates online to attract new customers but raise prices steeply for existing tenants. My wife and I rented a 5x10 unit three years ago on a promotional deal for around $69 per month. After the promotion ended, our rate increased to $89. Over time, we received emails notifying us of further rate hikes: first to $139, then to $179. Meanwhile, as of January 2, 2025, the same "Premium" 5x10 units were advertised on their website for a regular rate of $83, with a promotional offer of two months at half price. This means we were paying more than double the advertised regular rate for the same type of unit. We reached out to management, pointing out that as loyal customers of three years, we were paying far more than even the regular advertised rate. Despite this, their response was to offer a $30 discount--still substantially higher than the listed rate for new customers. While the facility itself is well-maintained and convenient, these pricing practices make it difficult to recommend this business for long-term storage needs.

We told them the size of the apartment but they brought a truck that was too small. Then they tried…read moreto get a bigger truck. Finally, they used the smaller one anyway. We paid for the time to figure that out plus one more mover added 45 mins later. They were quick, but clearly, 2 of the 3 movers had little experience and were really not up for the heavy lifting. They rushed through everything and were reluctant to put things anywhere but the garage. To be honest, I did not WANT them bringing more into the house because they were getting careless. In the end, we had A LOT of broken items. We had a number of heirlooms that were shattered, not cracked, shattered. They even managed to completely shatter an entire case of glass jars that were still in their original box, as safe as could be possible. This only could have happened if a stack of boxes fell over in the truck. I moved 4 houses this year already. These were the most inexperienced and least customer focused as well as the most costly yet.

Great movers who are hard working, respectful and have good attitudes…read more They have EV trucks too which is cool! Shoutout to Dominique, Josh and Alexius (I believe that is their names)!!

I called to set up a storage room with what I thought was the location I googled. The operator set…read moreit up, but never mentioned I would have to pay $50 up front, it was supposed to be first month free or something. No, I had to pay $50 that day, AND buy a $20 lock. Then they charged me for the next month 2 weeks later, another $50. We moved everything out and tried to cancel, there is no way to cancel online, you have to schedule a "move out date" which was really hard to find. I looked at my bill for next month out of curiosity, and it was $133! Luckily I scheduled a "move out", even though we're already completely out. This space was tiny, by the way. Not even enough for a 1 bedroom apartment. I do not recommend Public Storage, they trick you with a fake special, then keep upping the price if you don't pay attention.

Units are easy to access and Barbara is extremely helpful and pleasant to work with.read more

This place is a scam. DO NOT RENT HERE. They will jack up your price within the first year that you…read moreare there and say that it's for maintenance. It's not. Half the time the garage door is open for anyone to come in, with no security ever that I've seen. My light above my unit has been broken for months and I can never see inside my unit when grabbing items. Also it's extremely hot and uncomfortable. They claim they keep it at a certain temp but that's a lie. I will be moving out because this business practice is extremely shady. The price for my unit online is a third of what I pay now and I've only been here since the end of MAY 2025. It's unacceptable.

Liz is wonderful. Explained everything so I feel comfortable…read moreaccessing the unit. No question was stupid Very satisfied

To their credit, this business canceled the latest rate increase when I brought that to their…read moreattention. That's classy-if they don't raise it again.

Everything was fine for the first few months, they drew us in with a great deal - 1/2 off our first…read moretwo months. We paid $40/month for the first two months, then the price would go back up to $80 regularly afterward. Not even 4 months into using them for storage, they sent us a notice saying our rent was going to increase. IT DOUBLED IN PRICE. Went from $80 a month to $160, within 4 months. They also gave us 30 days notice about the change, so we really couldn't make a change or move companies quick enough to avoid the rent increase. DO NOT USE THEM. Rent from a local company, or read the contract very very well. We will be moving.

Update: Decided to give this location another shot. I had to rent a couple of trucks the past month…read morebecause we got a new couch, had to later donate our old couch, and then for moving into a new apartment. Each time I came to rent a vehicle I was greeted with very friendly staff who helped me chose the best options for me. I'm glad I gave this location another chance, because I am very pleased. I am changing my 1 star review to a 4 star because I believe they have really improved. Original 1 star review: I went to this location to rent a truck for moving. I have never rented a truck, and do not know much about renting vehicles. The person behind the counter was very rude. As I was trying to read the paperwork, he got very impatient and told me "all you need to do is click ok". When it came to the insurance, I was trying to decide what option would be best. He didn't give me time to read each one, when he started to ask other people they can help me because "it's not that hard to choose an option". The whole time I was being helped, I felt like incapable of making any decisions. He was also rude with other workers there. There was even some curse words exchanged. Very unprofessional. When I returned the truck the next day, I went to someone else who can help me. She was very rude as well. While I was asking her about the paper, the rudely replied "that's why you read the highlighted parts". They also charged me for 30 miles, even though I used 10.5. When I asked them about it, they would not give me a straight answer, and continued to treat me rudely. I was very disappointed, and will not be visiting this location again. Nor am I recommending this location to anyone. I will gladly go to a different location, or company, even if that means spending more money.

I reserved a 15-foot U-Haul truck from the Beaverton location to take it to Salem, and I chose a…read moredrop-off spot close to my sister's house. On November 28, I received an email from someone who looked like the manager saying they didn't have the 15-foot truck I reserved. They told me I had to go to the Tigard location to pick up a truck instead. They said I would get a $20 discount and 50 extra miles, but these changes were made for their benefit, not mine. When I drove by the Beaverton location that same morning on my way to Tigard, I saw plenty of trucks sitting on the lot. So I don't understand why they couldn't give me one of those. It felt like they just wanted me to move their truck to Salem for them. They also changed my drop-off location without asking. Instead of dropping the truck near my sister's home, I had to go 12 minutes farther away. When I dropped the truck off and tried explaining what happened, the employee didn't care at all. She took the receipt and told me someone would contact me. Nobody ever did. They clearly don't care about customer service. On November 28, I ended up paying and doing extra work for U-Haul, driving their truck where they wanted it. To other customers: When U-Haul changes your reservation, ask why. Don't let them use you like they did to me