I've been with American River Self Storage for nearly a decade.This month marks 10 years -- and…read morethat alone should say something. I've never had an issue with my units, the grounds, or the overall safety of the facility. I genuinely enjoy being here. Over the years, I've referred many people, and at least four of my immediate family members currently rent units here as well. Office management is amazing Scott and Lawrence deserve real recognition. Scott is the on-site backbone of this facility -- the one you see constantly staying on top of the grounds, making sure everything is clean, maintained, and running smoothly day in and day out. His customer service is phenomena; he's dependable, consistent, patient, respectful, and always willing to assist. Lawrence is also phenomenal to work with -- professional, helpful, and always clear when handling anything that involves paperwork or questions. Together, Scott and Lawrence make the office run the way it should, and they're a major part of why I've stayed loyal all these years. When I need something done, they make the process simple and straightforward, every time. To be transparent, I do avoid dealing with one staff member: Ian. My interactions with him have been consistently difficult. His tone comes across condescending, like you know less than you do and he tends to complicate simple requests instead of clarifying them. A recent experience -- I was moving things between my two units and using the electrical outlet on the wall. I'd been plugged in for about two and a half hours with no problem, and then 45 minutes before closing Ian suddenly came out to tell me I wasn't allowed to use it. So it took 150 minutes for you to realize and address the issue. A few days later, I called to ask if they stil had any larger unit I oreviously discussed with Scott available so I could consolidate, and in the middle of the conversation he repeats, "And just to remind you, you also can't use the electrical outlets." At that point, it felt unnecessary. I heard you the first time I'm an adult, I understood it, and repeating it came off exactly the way my experiences with him usually feel. Aside from that, this facility has been nothing but dependable -- clean grounds, secure units, and reliable management. I've been here almost ten years, I currently have two units, and I don't plan on going anywhere else. If you're looking for a storage facility you can actually trust long-term, with staff who genuinely take care of their tenants, ask for Lawrence or Scott. They're the reason so many of us stay loyal to American River Self Storage.

I had to come and leave a good review for American River Storage because Scott and Lawrence gave me…read morethe best customer service. They are so friendly and welcoming, truly a pleasure to do business with. They also take excellent care of the grounds and the units. It's the cleanest and most well maintained storage facility I've seen. They have reasonable prices and they thoroughly explain the different unit options. I highly recommend American River Self Storage.

They are trying to back charge me 3 months for a spot that isn't mine and locked me out of my unit…read more Their customer service is horrible and the manager is not on site to handle things timely.

Donna was wonderful. She took time to show me the different sizes. I even liked the one she showed…read moreme. Her kind voice on the phone welcomed my questions. The public storage gate (App)was connected to my cell phone, it opened & closed in an instant. I didn't have to manually enter my codes, especially in these hottest days of the year!

I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

Have been a customer here for about three years and I have had nothing but positive experiences…read more The staff is incredibly friendly and helpful and the facility was always well maintained. I have now emptied my unit as we are moving out of state and they helped make that process easy and smooth too.

Initially moved in when the business was called Life Storage and the facility was great. Well…read moremaintained and secure. After ownership changed hands, things have gone downhill ever since. Facility upkeep has been lacking. The climate control for the upper floor has been working on and off for years (mostly not). The elevator on the building I was in would be out of order often as well. And the rent would significantly go up annually. Most importantly, the facility IS NOT SECURE! My unit was broken into recently. Not much help from Extra Space storage or the insurance company they use with my incident. Needless to say, I'm no longer a customer. Store your stuff here at your own risk.

Hypothetically this place is supposed to be climate controlled, we had this unit over a year and…read morethe price went from 80 to 200. in that time the conditions never changed and our unit REGULARLY WENT OVER 100 degrees, even on our move out date , the temperatute outside didn't go over 96 degress but guess what sure did? our unit! The first floor seems tollerable but as you go to floor 2 and 3 it's just sweaty. the rubber bands my girlfriend used to hold her clothes all melted from the heat. There's nothing controlled about this , certainly not the price, certainly not the temperature , I wish I could give it a zero. Absolutely horrible and a complete waste of money. and they've doubled their price in the past couple years without actually improving this service whatsoever.

Hours listed incorrectly on Yelp, it's: M-F 6am to 6pm;…read moreSat-Sun 6am to 5pm. Very organized, clean, accessible location*. Bring a flashlight (some units don't have interior lighting. Set your mobile phone up to use the bluetooth-access App, saves time & hassle. Yes, the hours may be a little tight for some. For me the security factor wins out on that one. I condidered 4 stars for that & the missing lights...if not for the facility manager, Erica. She was very thorough, thoughtful and professional; so she got it to 5. *Tip: St. Francis HS last class gets out at 3:15pm on school days, which totally jams traffic on Elvas a half hour. If you access the facility from the north, just off of H Street, no problem.

Garbage corporation.... No notification to the customers that they bought the place... Digital…read morepayment only... Gates left open for days n night's... No logical explanation except that I s our policy n well the policy is to screw over customers....

BEWARE. I am not a renter but hired by one to clear out their unit and I had the most unsettling…read moreexperience with a man claiming to be the manager so I came here to see what others had experienced. There were too many over too many years of accounts about this man's treatment. He yelled at me and threatened to call the police on me because I "broke a rule" that I did not know was a rule and over something I asked and confirmed was ok with the women at the desk about. I was calm and apologetic and he just escalated. I'm "banned" and never allowed to return. That is not going to be a problem.

I rented here for years. The last year this is what I found. Asked for credit due to damages. They…read moreare silent.

Management Jen O'Neil was courteous and professional . not to mention the right price and the…read morevariables in the sizes of storage units are a big plus

The Uhaul at Store Here listed their hours open on Saturday at this location. I needed a truck and…read morethey're closed for no reason. I spoke with customer service and he had no clue why they weren't open today (9/5 Saturday at 10:45 AM). My moving plans were ruined today because of how they neglect their customers. If I could leave zero stars I would. Don't trust this place

I literally stay here because of Billy and the service he provides! I know m storage unit will stay…read moresafe. He is so courteous and very diligent in his job! He is always friendly whenever I come in!!!!

Our new 30 ft travel was stolen and they haven't even contacted us to provide any camera footage…read moreetc...2 trailers stolen in 1 week by same person..this is not a secure establishment..we are devastated

Friendly helpful people. Great service and specials! They…read morewent out of their way to help!

Josh is really great customer service, love the location and the people are great. I would…read moredefinitely recommend