This is a clean and a great place to storage your personal items. The front desk staff,…read morespecifically Suzanne, is fantastic, helpful, and goes above and beyond to help in anyway she can. When I had a small problem, I called corperate and no help, but when I spoke with Suzanne, it was like a mom and pop store, she took care of it on the spot. She is the reason I am still with Public Storage! Rosemary.

They are trying to back charge me 3 months for a spot that isn't mine and locked me out of my unit…read more Their customer service is horrible and the manager is not on site to handle things timely.

I've been renting a unit here for two months, and so far it's been good dealing with Andy (who…read morechecked me in) and the other staff. I also appreciate the phone call from their office after I incorrectly place my lock on the unit's door. The old, giant elevator large enough for a car is pretty cool.

This place is a fortress for your stuff with a wonderful staff!…read more My husband and I needed a place to store our belongings for 2 months while we transitioned from our loft to our new house (which was still under construction). I knew this was the right place to house our belongings when I asked the manager during the tour if they had issues with pests or theft, and he was mortified and responded "what kind of storage unit would we be if we had pests and theft happening?!" (A response I had not gotten from a different storage unit I toured before finding R and 21st storage). He then went on to share with me all the security and pest prevention measures they take. Booking the unit was easy, the price was reasonable, and it's very clean and professionally run. They have ample available carts and do a great job with security. They also have ample parking. Also because there's only one entrance and limited hours, we felt especially confident in our items staying secure and in quality condition. Cons - the hours are somewhat limited (particularly on weekends when they close at 4) and because it's a fortress vs. drive-up it does take a bit more effort (and time if using movers) to get stuff into the single freight elevator, down the hall, into the unit etc. All that to be said, it was the "cons" which gave us a much better sense of confidence, security, and anxiety reduction leaving our belongings here. You will absolutely get an arm workout from the lifting the elevator rolling door up and down though! We can't say enough positive things about the experience and it's great that it's located right in the heart of midtown!

Initially moved in when the business was called Life Storage and the facility was great. Well…read moremaintained and secure. After ownership changed hands, things have gone downhill ever since. Facility upkeep has been lacking. The climate control for the upper floor has been working on and off for years (mostly not). The elevator on the building I was in would be out of order often as well. And the rent would significantly go up annually. Most importantly, the facility IS NOT SECURE! My unit was broken into recently. Not much help from Extra Space storage or the insurance company they use with my incident. Needless to say, I'm no longer a customer. Store your stuff here at your own risk.

Hypothetically this place is supposed to be climate controlled, we had this unit over a year and…read morethe price went from 80 to 200. in that time the conditions never changed and our unit REGULARLY WENT OVER 100 degrees, even on our move out date , the temperatute outside didn't go over 96 degress but guess what sure did? our unit! The first floor seems tollerable but as you go to floor 2 and 3 it's just sweaty. the rubber bands my girlfriend used to hold her clothes all melted from the heat. There's nothing controlled about this , certainly not the price, certainly not the temperature , I wish I could give it a zero. Absolutely horrible and a complete waste of money. and they've doubled their price in the past couple years without actually improving this service whatsoever.

Last year they raised my rent $40 out of nowhere, this being my second year I realize they make it…read morea habit of raising their prices. This year they raised my storage fee $80!!! With one month notice. The price for my unit is the highest price I've seen advertised. So I'm moving to a different storage where I'll pay half of what I'm paying now

Went online to complete the registration for a unit I had "reserved" in Willow Grove, PA for 12/5…read more Was told that it was no longer available but they would gladly rent me a more expensive unit. Just as well I suppose. Last time I rented from them, my unit was broken into. I thought I would give them another chance at a different location. Guess not!

BEWARE. I am not a renter but hired by one to clear out their unit and I had the most unsettling…read moreexperience with a man claiming to be the manager so I came here to see what others had experienced. There were too many over too many years of accounts about this man's treatment. He yelled at me and threatened to call the police on me because I "broke a rule" that I did not know was a rule and over something I asked and confirmed was ok with the women at the desk about. I was calm and apologetic and he just escalated. I'm "banned" and never allowed to return. That is not going to be a problem.

I rented here for years. The last year this is what I found. Asked for credit due to damages. They…read moreare silent.

Management Jen O'Neil was courteous and professional . not to mention the right price and the…read morevariables in the sizes of storage units are a big plus

this is the worst place in the world to try to store your things please don't go here in 2021 I…read morewent to the storage unit from this location 2023 my was broken into 2024 after I moved my broken into two more times after that communication with some of the management there was great they helped me out they told me not to worry about you know they will take care of everything at the time of the I was homeless but I was pay my a little income coming in and with me expressing this to them and letting them know that I'll be getting a place soon which was this year just to work with me on my storage unit after it had been broken into three times and all my merchandise that was very valuable to me including ashes that belong to my parents my grandparents that were broken and shattered and scattered all over the storage unit they still would not allow me a grace period which I was asking for several months of free rent due to all the damage that my storage like my scooter being stolen and broken and $4000 the paint supplies that were stolen like $3000 for the paint supplies including the the canvases and the paints and pictures that were already painted shoes that were stolen clothes that were stolen jewelry that was a lot of things that were stolen and instead of going to court they sent me a $3000 check not even close to covering losses I'm not even close and then when I told them that I was moving and I was not going to pay the storage unit anymore because it's not fair for me to have to pay and you guys are not compensating me for my loss you guys gave me $3000 to be quiet not to do what I'm doing now but not me for my loss so I go back to get my things out of storage they put a lock on my storage and when I ask them why should I continue to pay you guys when my storage unit was robbed by not just one but two of your employees I feel because it happened on their watch on their shift at their location during the days that they were there the first lady she was allowing people to break in the storage the second lady she was there what happened and didn't try to prevent it because I was called by management and told that my belongings were outside my storage unit so you 24 hour access to the cameras when they were going off that somebody was breaking into the units why didn't you call the police then why you the next day to contact me and then contact the police stupid okay so the next thing is that when I told I could not pay me a grace period because I was getting my apartment do you know what they told me they told me no they told me no customer service at this location sucks bad they're rude new owners are because they don't know how to communicate I have emailed and called and called and emailed and no one has called nor have they returned my email they have no customer service skills they have no communication skills how they own a business I don't know I don't know they have been so many people that have moved their stuff out of there because it's been broken into cars is that what I found a lot window busted stereo stolen rims taking off of cars you know it's just been a downward spiral with this company and I'm over it

I literally stay here because of Billy and the service he provides! I know m storage unit will stay…read moresafe. He is so courteous and very diligent in his job! He is always friendly whenever I come in!!!!

Our new 30 ft travel was stolen and they haven't even contacted us to provide any camera footage…read moreetc...2 trailers stolen in 1 week by same person..this is not a secure establishment..we are devastated