Find another installer…read more Craig was quick to respond to my request to replace a failed double pane window, and arrived promptly to measure my window and accept a deposit. After that, the only time I received any communication was when I reached out to him. After five missed appointments, and a request for a refund, I am still waiting. Here is our text conversation. Conversation with Craig Osterhoudt Contains 32 messages ---------------------------------- 3/17/26 ---------------------------------- Sent - March 17, 2026 at 11:02PM - (SMS) I am awaiting your refund of my deposit. ---------------------------------- 3/16/26 ---------------------------------- Sent - March 16, 2026 at 9:11AM - (SMS) Any update? ---------------------------------- 3/11/26 ---------------------------------- Sent - March 11, 2026 at 4:31PM - (SMS) Thank you. Received - Craig Osterhoudt - March 11, 2026 at 4:30PM - (SMS) Ok Richard I understand ill get on it as soon as possible should be processed before the end of the week Sent - March 11, 2026 at 12:12PM - (SMS) Window deposit. [Image content not copied] Sent - March 11, 2026 at 12:11PM - (SMS) Message deleted on March 11, 2026 at 12:12PM. Deposit for window. [Attachment: Check {redacted} - Window Deposit.pdf] Sent - March 11, 2026 at 12:01PM - (SMS) Craig, due to five missed appointments, please refund my deposit to my Venmo account. {Venmo account redacted} ---------------------------------- 3/6/26 ---------------------------------- Sent - March 6, 2026 at 11:00AM - (SMS) Craig, I am home and will be available until 6pm. ---------------------------------- 3/5/26 ---------------------------------- Sent - March 5, 2026 at 5:36PM - (SMS) I will be out in the morning 9-10:30am, so please let me know if that is the window for the install. The code is still valid. New gate code: {redacted} Sent - March 5, 2026 at 5:35PM - (SMS) Thank you. Received - Craig Osterhoudt - March 5, 2026 at 5:35PM - (SMS) I'm very sorry this must be beyond frustrating for you, I will schedule him again for tomorrow and keep myself as a backup in case he no shows again. The funeral is on Saturday so at very worst it may come to Monday but I'm goin to try to make sure it happens tomorrow Sent - March 5, 2026 at 3:56PM - (SMS) Any update? ---------------------------------- 3/4/26 ---------------------------------- Received - Craig Osterhoudt - March 4, 2026 at 10:04AM - (SMS) He said 12 to 1 Sent - March 4, 2026 at 9:59AM - (SMS) New gate code: {redacted} Sent - March 4, 2026 at 9:58AM - (SMS) That works. Is there a time estimate? I need to get a new access code. Received - Craig Osterhoudt - March 4, 2026 at 9:57AM - (SMS) He wants to come today if possible ---------------------------------- 3/3/26 ---------------------------------- Sent - March 3, 2026 at 1:20PM - (SMS) Craig, when can the window get installed? ---------------------------------- 2/26/26 ---------------------------------- Received - Craig Osterhoudt - February 26, 2026 at 9:17PM - (SMS) We can remove it Sent - February 26, 2026 at 9:03PM - (SMS) Certainly. The gate code is valid until Monday. Do you want the window blind removed for the install? Received - Craig Osterhoudt - February 26, 2026 at 9:02PM - (SMS) I have it scheduled for tomorrow afternoon if that's ok Sent - February 26, 2026 at 8:52PM - (SMS) Craig, is there an update on the date to install the window? Thanks. ---------------------------------- 2/23/26 ---------------------------------- Sent - February 23, 2026 at 3:37PM - (SMS) Craig, tomorrow will be fine. I have a coupe of calls, so please let me know when you are on the way. Here is the new gate code: {redacted}. Received - Craig Osterhoudt - February 23, 2026 at 12:07PM - (SMS) We can do it tomorrow? ---------------------------------- 2/21/26 ---------------------------------- Sent - February 21, 2026 at 9:43AM - (SMS) Craig, my condolences on the loss of your father. I'm sure you have a great deal on your plate. Please contact me when you have time to install the window, I will need to create a new access code. ---------------------------------- 2/20/26 ---------------------------------- Received - Craig Osterhoudt - February 20, 2026 at 6:02PM - (SMS) I'm sorry I wasn't able to get back to you sooner I found my father this morning passed away in the night. Been dealing with coroner police etc Sent - February 20, 2026 at 3:10PM - (SMS) Craig, I was just following up to see what date the install might occur. Thanks, Rich Baker ---------------------------------- 2/18/26 ---------------------------------- Received - Craig Osterhoudt - February 18, 2026 at 11:23AM - (SMS) No worries it wasn't too much of a hassle just a quick stop on my rounds Sent - February 18, 2026 at 10:32AM - (SMS) Craig, I confirmed that I am setup on Venmo so there will not be a repeat of the mess with a check. Thanks. Received - Craig Osterhoudt - February 18, 2026 at 9:42AM -

If you are considering using this company, DON'T!!! The…read moreowner stole money from me and seemed to have absolutely no problem doing so. He is a great scammer on why he continues to not have the product you put a down payment on. Weeks turn into months and you still will not have your window repaired. Then, good luck trying to reach him! He does not return calls, texts or emails and will tell you his phone isn't working! This is a cautionary tale to anyone who stumbles upon this vendor. He gained my trust and now has me (a senior citizen, by the way) to face in Small Claims Court. I would not have given one star but had to or I could not post this review. Keep on looking for a reputable company, NOT HIS!!!

Great company ! Had them install a sliding glass door at one of our rental properties. They did an…read moreamazing job and were very reasonably priced. Will use them again if I need any glass repairs.

Unfortunately my house was broken into on 09/22/2025 where the robber entered thru one of my…read morewindows. He also caused some damage to the window above my kitchen sink where he bent some of the frame, scratched it up & got the window stuck 1/2 way in. The window that he was able to get in he pulled the screen off, bent it & broke it so this needed to be replaced. While inspecting the window from the inside the window pain that doesn't slide was coming apart from what looked like a frame that was glued, probably from the manufacturer. I rent the house that I live in so I reported it to the property rental company the day of the break in & was contacted by Dan Bradley Glass shop. I didn't have a decision in who would be coming out & assuming it had to do with the homeowner's insurance. I've got to give 5 stars for all the guys who came out to the house. Richie, Donnell & Marco as they were all very nice. I had 2 visits from Richie & one from Donnell & Marco who came together. Richie came out on 09/24/2025 in the afternoon when I hadn't arrived back home yet, but did offer to wait for me but I wasn't able to get out of where I was quickly so he had to leave. He didn't need to go inside the house to look @ the windows. Richie was able to fix the one area of the bent frame but wasn't able to pull the window out, he told me he would need to go inside the house to fix this. He took measurements of the other window to replace the screen that was broken by the robber. I was called on 09/26/2025 by Jacqueline who left me a message telling me the screen was ordered but would take a week to come in & that she wanted to set up an appointment to "secure" the window. Richie had come back on 10/02/2025 to try to put the kitchen window back in its frame from the inside of my house & wasn't able to and told me "it's going to take 2 guys to get this back in & we have to put in a request for it & get permission just in case it gets broken during the process." YIKES!! All I could think was I could possible have a broken window while I have to wait who knows how long for it to be replaced??? I didn't like the sound of that. He brought the new screen for the other window & popped that in place. Funny thing is maintenance came to my house for my toilets after Richie wasn't able to get the kitchen window in. I had told this guy about the windows and he went & removed the plantation shutters from the window frame & got the window back in place all by himself!! I was disappointed in the fact that someone who works for a window company wasn't able to do this on his own but my maintenance guy could and it didn't even take him that long to get it back in the frame. My issues & the reason for my low rating is how this company takes sooooooooo long to schedule appointments once they got the approval from the property rental company. I stressed every time I got the run around of "it's going to take 7-10 business day for products to come in." I told them everytime "my windows aren't secured, I don't feel safe due to this, I don't like how I have to wait so long." No empathy or sympathy given, no trying to hurry things along. The only part that I needed was a new screen. No windows were replaced. One time I was even told "no one is going to be on that side of town this week." Guess they don't go anywhere @ anytime. When Donnell & Marco showed up Donnell had told me "we're here to take a look @ your window" & I was like "don't even f-ing tell me that." As that appointment they were coming to fix the window the robber got thru @ this time I was under the impression it was going to be replaced." I didn't say this comment in an aggressive way just more sad/upset way & Donnell responded nicely to me & gave calming words. This is the day the guys glued the frame back in place vs. replacing the window, if the window needed to be replaced they didn't have on with them. I told him as long as what he does secures the window. The fact that the windows were looked at in the beginning, part of the frame pulled back, new screen put on & non-moving window frame glued all took a little over a mth to do. That could have taken 2 visits & why couldn't Richie had glued that window on his 2nd visit?? Visits started on 09/24 & ended on 10/20/2025. This to me was way too long to get these simple things taken care of & the fact I had to wait so long to get these windows secured I'm not happy about that @ all. This company is slow, not eager to complete jobs & has no sympathy for you feeling unsafe with windows not secure because everything takes "7-10 business days and/or they're not on your side of town, forget the fact I experienced a traumatic event with a break-in & robbery. I was even updating the rental property owner complaining to him about the slow process so he could reach out to the glass shop to try & hurry things along. Because of the way they run/do business I don't recommend this company. They take way too long.

Service was top tier. Kind and quick responses. Josue came the next day and quickly replaced a…read morewindow that shattered from heat/solar film combo. The price was extremely affordable too!

I got my double paned window repaired by this company in 20 minutes or less and I can't say enough…read morepositive things about them! They were fast, efficient and good quality service across the board! All of this at a very reasonable price! I also have some other issues going on within my home, but they were very nonjudgemental and kept it professional and recommended other businesses for my other repairs I need! Definitely will be keeping this company in my contacts list! I strongly recommend this company for all of your window repairs!!! Thank you so much!!!

He was very Amazing and was really quiick!!! really recommend and reasonable priceeee!read more

First time to use their service and very glad I did! Met Itay who was on time and professional…read more He quickly discovered what the problem was soon as he saw the front door lock and honestly gave me options whether to just buy from them or at Home Depot without pressure. Because of that, I opted to just purchase from him. Soon as he came back, everything was done quickly and in a much better way. Problem solved! Will definitely use their services again in the future! Thanks, Itay!

Great service, did exactly what they promised and completed on time. I would highly recommend! They…read moreremoved the cigarette smell from a condo I was selling.

After flooding caused damage to my home, this company stepped in and took care of everything--from…read moreremediation to drywall and carpet replacement. During a very stressful time, their team was dependable, communicative, and respectful of my home. From start to finish, Oliver was amazing! Frank was fantastic and kept me informed along the way. Even with a few hiccups here and there, all the workers were pleasant and did they're best to ensure I was satisfied. Chicca and Catherine at the office were very responsive with all my inquiries and such a pleasure to deal with. This was an overwhelming experience, but the team made the process easier and I'm very grateful for the final result. Thrilled to be back in my new upgraded home! Thank you!

We recently did a full home window installation with AHE Windows & Doors and we can't recommend…read morethem enough! They completed the job in just one day--which is impressive considering we have a two-story home. The windows look fantastic, our house feels fresh and updated, and we've already had neighbors compliment them and ask who did the work. Not only do they look great, but we can already tell a difference with our AC keeping the heat out. From the quote to the installation, the entire experience was smooth and professional. A huge thank you to the amazing crew: Josh, Hector, Sergio, Angel, and Cuco--they worked hard and did an excellent job. Also, big thanks to Joe (the owner) and Jason (the project manager) for making the process stress-free and easy to navigate. If you're considering new windows, I highly recommend going with AHE. Excellent company, excellent team, and excellent results!

Waaaaaay overpriced compared to several other companies. Not to mention their sales rep is like a…read moreused car salesman. Looked at our current doors for all of 5 seconds, basically said they are hideous and then moved on to the sales pitch! Also said our hinges were not security hinges and could pull out the pin; yet he could not because they are security hinges with a center lock. He then said 9k and $8,250 for French doors - insanity!!! He also tried to sell the 9k door first like it was all they had then when we brought up the other brand they sold he said - yes they are a bit cheaper. Could care less about discussing anything except prices and going on and on and on about how they are the best and all other companies are terrible. Brought in sales material - when we commented that he appeared to be a bit high he was offended. He then began to leave and made a smart comment on his way out "Call Anderson see how much they cost, good luck."

Fast service Professional work they really know what they're doing reasonable prices Very happy…read morewith the results. I really recommend this place thank you Armando and team.

Said he would come out on Thursday - I spoke with the owner - he was a no call/no show and didn't…read morereturn calls or texts Horrible

Several years ago Eduardo, 702-306-2144, did a garage door repair for us and it was good. So when…read morewe had a problem with our other garage door opener 3 months ago we called him again. He sent another fitter, Manuel Quintero, 702-349-5519, to do the job. It turned out that we needed a new opener motor because the old one was over 20 years old. So we had Manuel fit a reconditioned unit, having a warranty for 3 years. After 3 months the garage door cannot be closed so we called Eduardo who asked for our addressthe failed toarrive or answer calls. So we called the fitter, Manuel, who came to look and announced that if we pay him a fee he would check it out but denied that he had fitted the unit and also rejected any warranty coverage. He stated that we had asked him originally about tree trimming. When we pointed out the presence of a security camera in the garage he admitted that he had installed the opener but that the $280 cost was to the boss, not him. When asked for the name of the boss, Manuel stated that his name was Frank and requested that we deal with the boss, leaving him out of it as he is just the middle man. We sent a text message to Frank which went unanswered, so we decided to talk face to face. We journeyed to their advertised address at 2450 Losee Rd, North Las Vegas, only to discover that they had disappeared several years ago and that we were not the only people looking for them, incuding tax inspectors. As a result of this appalling business practices I would sincerely recommend that potential customers of Aztec Garage Repair do not walk away, but run away, avoiding this business like the plague.

Frank is fantastic. Even though I had never dealt with him before,…read morehe came to my house to see if he could fix a problem and did not charge me. He is so knowledgeable that he fixed what other Companies where not able. His pricing is also very fair. You are in great hands with Frank.