I was assisted by Mel Martinez, and he was incredibly helpful throughout the entire process. He…read moremade sure I was well informed every step of the way regarding my loan options and explained everything clearly. He maintained open communication and consistently checked to make sure I didn't have any questions, comments, or concerns that needed to be addressed. I've been banking with Broadway Bank for over 10 years, and they have always been welcoming, responsive to feedback, and genuinely willing to help with anything that comes up. Great customer service and another positive experience.

Less than favorable remarks about my experience trying to open a checking/savings account online,…read morebut our in person visit far exceeded our expectations! Samantha was excellent and was apologetic regarding our online experience. Have been a member of RBFCU for at least 25 years, buying/selling houses and cars and never have I had such a personal experience. Melcher, Branch Manager left his office for a personal introduction and also explained some of the services Broadway Bank offers. Looking forward to our future relationship with them. During this Covid time remember an appointment is best prior to visit.

This is not my bank, but my review is based on my experience when selling a car to one of their…read morecustomers. I was selling some of our cars and ended up selling one to a gentleman that uses RBFCU. After agreeing on a price, he asked me to go to his bank with him to complete all the paperwork, and he would get me a cashiers check. When driving up, I found they had excellent parking right at the front door. I parked and walked inside and was immediately greeted by an employee. She asked how she could help us, and then directed us to the right person. We were 3rd in line, but the line moved quickly. After I completed my part of the transaction, I went and took a seat so the buyer would have some privacy. That took about 15 minutes, so I waited and then finished our transaction. Will I return? Like all service businesses today, they try to get by with as few employees as possible. That being said, they did everything we needed in a personable way. If needed, I will return.

99.999999% of the time they are short staffed. Went through the drive thru lane only to sit for…read moreabout 30 min. Would use the ATM but 99.999999% of the time it's not accepting deposits. ATM is super outdated. Can never do more than one transaction without having to take card out and re insert. Will definitely be canceling my membership and heading over to BOA!!!

This Branch deserves a rating less than 1 star. Showed up at 1:30 to issue a wire, was declined as…read moretheir "banker and manager" was out to lunch. Watched the fella in front of me be declined his request as well. Please staff your facility to accommodate clients request during business hours. Glorified ATM. Recommend taking you business to any other institution but this.

We were quite pleased with the assistance that Darlene gave us with an unusual problem, which was…read moreactually caused by another bank. Since it was not the fault of Wells Fargo she didn't have to do anything for us, but she did everything she could to help us resolve it. We are very impressed with her great customer service.