I scheduled a move with College Hunks and was quoted $692 for 4 hours over the phone by their call…read morecenter. No one told me this was only for 2 hours, and I never received anything in writing. The day before my move, I was told the cost would actually be over $1,100 due to a "call center mistake." I had no time to find another mover, so I was stuck paying nearly double. The franchise manager and owner both admitted the quoting issue was the call center's mistake and that there has been multiple issues with the call center company, but the best they offered was a small discount -- still well above what I was originally told. I understand labor isn't free, but it's unfair to place the burden of your internal errors on the customer. I won't be using this company again and would caution others to get all quotes in writing before booking. The movers were great, I would hire them ten times over however I would never conduct buisness with this company again after that initial experience.

I reached out to College Hunks to remove some old patio furniture. The call center said they would…read morecome out and give me a price quote and then we could go from there. I had a window on a Saturday morning from 10:30am-12:30pm. Around 10am, I received a call stating that they were on their way and would arrive around 10:40am. They pulled around the back of my house and within 5 minutes were able to through the patio furniture over the deck and were done. They were friendly and professional. Austin and Eli did a great job and I will absolutely use them again and recommend their services.

They were a very nice couple but with everything they were going to get from my clean out an the…read morepricing that they had given me just didn't add up their pricing was very very high so I could not justify this whole deal but once again great people

From the owner: Freedom Hauling is a locally owned company that strives on customer service and job satisfaction!…read moreYou’ll be glad you called Freedom Hauling to help free you from unwanted headaches

We used this company and could not be happier with the service and the pricing. They were great to…read morework with and did their jobs with efficiency and concern for our belongings.

Although I didn't use Big Tuck for my move they were awesome in replying to me. They initially…read moreresponded that they were not available during my time frame, but promptly followed up the next morning to see if I still needed their service.

Contacted Bill at Just Moving Southern Md. to move my Mother, He gave me a great quote over the…read morephone site unseen. The movers showed up on time with plenty of support, packed all her belonging, all the furniture was handled with great care, the movers were very courteous and patient. They gave me a great price and in fact they came in under. I would recommend them in the further. Thank you "Just Moving So. Md." for a job well done !

We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

Moving with Zip was a great experience. They set me up with a moving coordinator named Dean who…read moredid a great job helping to plan the process and ensure it went smoothly. The moving crew was fast, efficient, careful, and friendly. They handled my fragile items with care and insured that they arrived undamaged. I would definitely hire Zip again.

I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

Moving company: All My Sons Moving & Storage 7642 Dynatech…read moreCt, Springfield, VA 22153 804-315-3030 Manager: Rusty On Wednesday morning at approximately 8:04 AM, I contacted All My Sons Moving & Storage to ask questions regarding their moving services in order to determine whether I wanted to move forward with using their company. Unfortunately, my experience with both the employee and management was extremely disappointing and unprofessional. The employee I spoke with, Laura, appeared to lack the necessary knowledge and understanding of the company's services and pricing structure. During the call, I asked whether there would be any taxes or additional fees beyond the quoted flat rate. Laura responded by saying, "From what I have been told... no." I explained that I needed a clear and definitive answer and requested that, if she was unsure, she transfer me to someone who could provide accurate information. Laura placed me on hold and later returned to the call still unable to provide a direct or confident answer. I then expressed that her inability to answer basic questions made me feel as though she was not knowledgeable regarding her position. At that point, Laura became confrontational, spoke over me repeatedly, and insisted that she had already answered my question clearly and that she was fully capable of doing her job. Her tone and attitude became increasingly hostile and unprofessional. Due to her behavior, I stated that I no longer felt comfortable continuing the conversation with her and requested to speak with a manager. Instead of professionally transferring the call, Laura continued arguing with me. Roughly 15 minutes into the conversation, she then informed me that the call was being recorded. At no point at the beginning of the call was I advised that the conversation was being recorded, which I found highly concerning. I was eventually transferred to a manager named Rusty. Unfortunately, the interaction with management was no better. While attempting to explain my concerns, Rusty repeatedly interrupted me. When I asked if I could finish speaking, he responded, "Yes, if you would like," in a dismissive manner. After I explained the issues I experienced with Laura, Rusty stated that he "couldn't play sides" and would need to listen to the recording. I never asked him to take sides; my intention was simply to make management aware of the poor customer service experience so that no future customer would have to endure similar treatment. Rusty then stated that they "rarely receive complaints like this," implying that my concerns were unusual or questionable. I responded by saying that simply because complaints are rare does not mean poor treatment is impossible. Rusty accused me of misconstruing his words, which I was not doing. I was simply responding to his statement. He then claimed there appeared to be a "communication issue," when in reality the issue was the unwillingness of both the employee and management to acknowledge the unprofessional behavior and poor communication that occurred during the call. At that point, I informed Rusty that I felt the same confrontational attitude was being displayed by management and that I no longer felt comfortable trusting or spending my hard-earned money with the company. I then ended the call. Shortly after 9:00 AM, I received a voicemail from Rusty stating that he had reviewed the recorded call and believed the employee had answered my question. The voicemail entirely ignored the employee's inability to provide clear information, as well as the hostile and dismissive behavior displayed throughout the interaction. This experience was extremely disappointing and reflects a significant decline in customer service professionalism and accountability. As a hardworking United States Army Soldier, I dedicate my life to serving and protecting this country. I should not have to endure disrespect, hostility, or dismissive treatment simply for asking reasonable questions as a potential customer. I sincerely hope this matter is reviewed seriously so that future customers do not experience the same level of poor customer service and unprofessional conduct that I encountered.

I highly recommend this moving company. Their service was excellent, and reasonably priced. They…read moreworked with me to find a time that fit my needs. They showed up on time were extremely patient when we ran into snags. Once the snags were ironed out they quickly moved our things and put everything in its place.

This company is the benchmark for how all moving companies should work…read more 1. I received a quote within a day of my request, and walk through of my property. It was detailed and complete, listing all materials needed and all of the instructions for moving (what goes, what stays, packing fragile items, etc. 2. The team arrived per schedule, on time and ready. They worked quickly and professionally, and I found them friendly and I observed them taking extra care of my goods as they were loaded on the van. 3. Unloading was quick, and I found them both responsive to my directions for where things needed to wind up, and in fact they created a storage scheme that allowed me to access my kitchen stuff (for instance) without a lot of shuffling and relocating boxes. It was thoughtful and considerate, something I had not even thought about when planning the move. BBG&T were great. They worked fast, were both professional and friendly, and make our move a smooth and trouble-free event. I am very satisfied, and would gladly recommend them without any hesitation.

We cannot say enough great things about 5 Star Moving! From start to finish, the entire process…read morewas smooth, stress-free and well organized. Jeff and his team were punctual, professional, and handled every item with care and precision. What really stood out to us was their fantastic attitude-friendly, courteous, and always willing to go the extra mile mile to make sure we were happy. We are beyond pleased with the experience and would recommend 5 Star Moving to anyone looking for a reliable, top-quality moving company. Thank. you again, Jeff and team!! Pam H

Highly recommended...Mr J Barnes and crew are very respectable and professional..their services go…read morefar beyond moving services..needed to haul bedroom furniture and dispose of it..moved very quickly and reasonable. Will definitely use in the very near future!!!

Exceptional customer service! I spoke with David regarding my needs and he assured me that he would…read moretake care of my request and he came through. Thank you! Two professional hardworking young men did an outstanding job. Polite, caring and respectful, who got the job done. We greatly appreciate your hard work and dedication on short notice in supporting our local move. I pray your business grows and you have great success in the future. Peace and blessings, Terria

I came across Envelop by McClain on Facebook marketplace while looking for a new dining room table…read more The table was reasonably priced and McClain was not only willing, but able to deliver because he owns his own small, family moving business. Having moved several times, I feel safe saying that the McClain brothers went above and beyond any standards I previously had for movers or accommodating businessmen in general. After agreeing on the table delivery, I realized I should take advantage of the box truck and began adding on various stops, pick ups and drop offs. McClain never flinched, simply negotiated a very reasonable service and delivery fee and it was all done with care, speed and quality. Envelop is insured, legit and a local, family business, with access to 17 & 26 feet vehicles. All we intended was for them to deliver a table, now they will moving us to our new home and I'm happy to know the last worry we'll have is the reliability of Envelop.