Very disappointed by the recent customer service experience. Most often times I do business with…read morebusinesses or individuals based on their character, their personality, their CUSTOMER SERVICE! From some of the reviews, it appears to be a missed opportunity so where do I begin. I can recall as a junior enlisted service member my senior leadership stated, you are as successful as the subordinates you lead. Remember Top - Down. This reminded to that as I made it through the ranks to take care of my subordinates but it made me reflect on me leading the led. So it pains me to to write this review; that the worse customer service I experienced was from leadership team members of Choice Floors. Such a disregard to implement positive customer relations has significantly tarnished my perception of the company. It was the constant lack of empathy and management's unwillingness to listen that was most frustrating. Every time I tried to express my dissatisfaction, I was talked over and told how I was trying to change the company's policy which I found not only accusatory but offensive. Offensive, as this was an attack of my character and this supervisor has never met me or allowed me an opportunity to express my concerns in regards to what may well been a miscommunication in the payment terms. It felt like my concerns were not being heard or respected. Understanding this is a business, fostering good working relationships to render service for future prospects and productivity quintessential, however, when a member is not in agreeance with an upset customer, gets combative, spend time time spewing judgment while trying to prove them wrong instead of finding resolve and de-escalated the problem sets esprit de corps of the company back as the consumer has lost trust in the company's capability to be trustworthy. But why does it matter, as I was told this is just my opinion by said supervisor. While this may have started as a potentially good experience, the customer care of both the Retail Sales Manager and the Director Internal Operations left such a disdain image for this company that I could not let this lack of professionalism in customer care go unnoticed. It was very unsettling to be going back and forth over the phone with a business professional with such an elevated title. I really I hope this is not the future for this company's Top - Down leadership strategy. Very Disappointed Consumer

Choice flooring was the second carpet store we visited in Calvert County. They managed to help us…read morechoose, estimate cost and install our lovely carpet before the other guys in Huntingtown showed up for the estimate. In fact, I called the other guys repeatedly to no avail. They never showed. Pathetic service! I HIGHLY RECOMMEND CHOICE. They are the RIGHT choice!

When needing flooring, good quality, install awesome, delivery fast, variety of flooring choices in…read morestore. Sales/owner rep friendly, professional, will help in pricing to fit your budget. We are long time returning satisfied customers. Thanks Atlas Carpet Huntingtown, Md.

They have carpeted our home in Owings and installed hardwood floors on our rental property. Very…read moreprofessional work for reasonable price.

This team does incredible work. They made a 40 year old oak floor look LIKE NEW. I highly recommend…read morethem for your wood repair needs and im sure they do great on installs as well.

From the owner: Here, at Accent Floors Inc, we have the answers to all of your questions. We are excited to help…read moreyou turn your house into the home of your dreams! Our prices are affordable and reasonable so, if an issue with your budget ever comes up, we will work together to come up with an appropriate option for your situation. We will always offer you the best, most appropriate prices possible and we always do what is in the best interest of each customer. The efforts of our loyal crew members have proven to go above and beyond any expectations that you may have for such service. Accent Floors Inc has the most valuable, trustworthy team of employees to be found. If it werent for our trusted associates, the reputation of our business would not be what it is today. We pride ourselves on our honesty and integrity and we always put your needs first.

I wanted to have my front and deck door bottoms seals looked at due to some light showing and…read moredecided to contact Gary. It was super convenient talking to him on the phone, explaining my situation, and scheduling him to visit. He came by, looked at my doors, and had the thresholds adjusted to close up the light gaps on my bottom seals. He was truly helpful, and very knowledgeable about things. I'd highly recommend him!

Gary is an excellent craftsman and does top notch work. He resurfaced my rotting deck and now it's…read morebetter than ever.

G & W Flooring did an amazing job on my basement floors. The free estimate was within my budget…read moreand once the flooring came in they installed it in one day. i Would highly recommend them for your flooring needs!

we can't say enough great things about this company. From first call quote to installation was…read moregreat. very responsive. brought samples to us. when still indecisive brought two more upon my request. installation day the gentlemen were quick and efficient. Everyone was very kind and courteous. My floors look AMAZING!! They cleaned up great after.

I wasn't even given the chance to become a customer. I got cursed out by the unprofessional owner…read morebefore i made it to the door. Apparently she recognized me as somebody else who left trash in the parking lot. I will be seeking business elsewhere.