This is a long review but we had an awful experience with highlights including: - Damaged oil painting due to the fact that it wasn't packaged correctly - Pee on bathroom seat! The packer peed all over the seat and left that "treat" for us to clean up ---GROSS - Lack of attention. The packers didn't follow our one request to have some items labeled for immediate use I'm not even sure who to review since at different times I was talking with someone from Mayflower/Johnson/Security Van Lines. Let's start from the beginning... ==Coordination== It seemed like no one at Mayflower/Johnson/Security Van Lines was talking to each other. ==Packing== This is the crux of all of our bad experiences with this move. Two packers were sent to our house for packing. It took them all day to get our relatively small apartment (about 800 square feet, no garage, basement, attic, etc) packed. In a previous move, we had the same amount of belongings, but that company sent out 4 people. Our stuff was packed and *on the truck* in about half a day. We really didn't enjoy having to split the packing and loading over two days. It was uncomfortable and felt inefficient. Before the movers arrived, we set aside items that we wanted immediate access to at our destination. We did this because we knew that our belongings would be going into a storage unit and not into our next home right away. We tried to make it as dead simple as possible. We dedicated the kitchen closet to only those items. We told them, "Please pack the items in the kitchen closet together, and label them so that we know to open these first." They said that they understood. At our destination, we pulled aside the boxes labeled kitchen closet as they came off the truck. We opened them later and found only about half of the items from the closet in those boxes! Who knows where the rest are? Since all the other boxes were loaded into the back of our storage unit, we now have no way to access those items. We only had two high value items for the move. We made sure to point out those items early on to the packers. One of the items was an oil painting. Upon opening the painting's box at our destination, we found a highly visible white smudge marring the surface of the painting. Our driver was astounded that the packer had used white packing paper around the painting, and said it should never have been packed like that. This was incredibly disappointing. We are still in the process of getting the painting repaired. I dread to see what else the movers may have packed incorrectly like that when our belongings come out of storage. I'll keep this part brief because it is disgusting. When one of the packers used our bathroom they peed all over the toilet seat and left used toilet paper on top of the seat. Now that shows some respect for my home! ==Delivery== Our stuff was delivered to a mini-storage facility. When the driver arrived, he and his three helpers (why couldn't we get that many to pack us?) got right to work transferring our belongings from the truck to the storage unit. They were so eager, that they didn't even ask us to check off the receipt of items as they were unloaded. It wasn't until they were well into the process that we recalled that was part of the delivery for our last move. But by then it was too late; so much had already been packed into the storage unit. The driver was very helpful and sympathetic in dealing with the damaged painting on delivery. He also helped us inspect our TV which we feared might also have been packed incorrectly (luckily it wasn't). When it came time to sign the paper work, the driver (who, again, in all other respects was excellent) just kind of said, "Well, you can trust me that we got it all in there." Yeah, sure, I guess. What choice do I have at this point? We still don't know if all our belongings made it. It will be another surprise once we move out of the storage unit. We also never received a full itemized list of our moved belongings. When we asked for the list, we were told that there were no copies for us. This seemed really strange - but again, what do you do? ==Conclusion== Pick someone else - not sure if anything could be worse read more

This was for a move of a family member's household items from Louisiana to New York. Our entire experience working with salesperson Phyllis Indest and move coordinator Sheila Gathright was very smooth and they were both super helpful throughout the entire process in terms of always keeping in contact and updating us along the way. We had someone overseeing the packing of the items in Louisiana so I do not know the Security packers by name, but everything was meticulously packed, so they did a great job as well. I would highly recommend this company for those moving in the New Orleans area. read more

If I could give zero, I would. I left Gretna onJune 29, the day after this company, partnered with Johnson Moving and Storage picked up my belongings. to move them to Bow nh. I arrived here on July 3 and my deadline was July 10 to receive our household goods. It took until July 21 to get them to bring them to Nashua NH, where they now sit waiting for their local agent McLaughlin to bring them. We filed complaints with every BBB and federal agency we could think of. There is only one possible company that might be professional in the area, which is Atmosphere Movers across the lake, but I did not hire them due to their not having a relationship with an agent this far north. We have been through hurricanes, floods, oil spills and this tops the stress level for me. I researched prior to the move but it did me little good. Janet M read more

We had a great experience with our move. Our pickup and delivery dates were very well communicated and never changed which made for easier planning. Mayflower accommodated us very quickly and were able to get us on their schedule as soon as possible, which is what we needed since we had such a quick 30 day close on our house. The movers at both ends of our move were wonderful to work with. They showed up on time, were very polite and all had great helpful attitudes. Moving is so stressful and Mayflower / Security Van Lines really made everything go so smoothly for us. I've used other companies before and have ended up having to pay more or had additional costs added upon the delivery because of overages. With Mayflower, they gave us a moving price at the beginning, we agreed to it and never had any additional charges after that. Overall, we had a very positive experience. read more

Security Van Lines did a great job with our move. We had to move out and store our belongings as the closing on the "new" place had not been scheduled due to paperwork issues. The 3 movers arrived about 9am and had all our belongings on the truck to bring to storage by 2pm. It took them about 1hour and 45 minutes to put the belongings into our storage unit. 25 days later, we were ready to move into the "new" place. I was a little disappointed that I did not get the same crew as the first move, but the 3 guys I did get were awesome, and they had me moved in under the quoted time, so the cost was less than what was quoted. I thought that was awesome! All the employees were very polite and friendly. I highly recommend this company for your next move. read more

Our experience with Security Van Lines was very good. The first rep came out and did a survey and inventory on our stuff to estimate how many pounds our things would take in the truck. She was helpful and courteous and continued to answer my emails and questions in a timely manner. She did underestimate our load (more on this below), but because we had a binding contract, we did not have to pay for the difference. Secondly, the packers came to pack our belongings. While some things may not have been packed the way I would have done it (as far as how my house was organized), they did pack most of our stuff very well and the boxes were fairly well-labeled. There were only a few items that had minor scratches or cracks, and it was simply because although 98% of our items were well wrapped, these few items were not. We did have a few items that were broken, but I feel it was due to the stacking of boxes in the truck, rather than the lack of the boxes being well packed. These two ladies also stayed at my house for almost 12 hours in one day getting my stuff packed and inventory. They were very patient. If you're moving, you have to expect some things will break. If you have anything so important that you don't trust it to the movers, you should move it yourself. I have not filed my claims or followed up on what to do regarding the broken things, but I will do so as soon as I'm finished unpacking. The Move Coordinator did call to follow up on everything and sent these claims forms via email upon my request. Finally, our driver and the crews both on the load and unload were very helpful. The crew in Louisiana worked a long 10 hour day after realizing we were almost 6,000 pounds more stuff than our load was estimated to be. Technically, our driver could have refused our load because the low estimate costs him more money, but he did not, and instead accommodated our load. The crews on both ends of our move were very helpful in putting most of our boxes in the correct places in our new house and our driver did follow up to see if everything met our expectations. Overall, the experience was a positive one. All of the people we spoke to and worked with were helpful and courteous. read more