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securitychoice

4.0 (1 review)
Closed • 9:00 am - 6:00 pm

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Omega Remodels

Omega Remodels

1.0
(1 review)

This review serves as a large red flag for those who are considering working with Omega, led by…read moreMike and Erin. We contracted with Omega in 2019 for the renovation of two bathrooms and additional work throughout our recently purchased home. The process was bumpy: the renovations took longer than originally projected, there was a constant rotation of new faces who never seemed to stick around, and the quality of workmanship often didn't meet expectations. Communication was poor unless it was time for an invoice to get paid - Omega was always quick to follow up in that instance. Earlier this year we noticed a water leak in our first-floor ceiling, directly below the second-floor master bath shower that Omega renovated. We tried multiple times to engage Omega - it was clear that they didn't want to take responsibility or even assess the situation. After multiple attempts, Omega eventually sent a plumber to inspect the water damage, but Omega [not the plumber] again denied that the water was originating from the master bath shower pan. We then began working with another contractor who continued with the demolition and repair work. Unfortunately, given the location of the water leak, the entire shower tile surround and glass walls had to be removed: thousands of dollars of costs and labor. The provided pictures show the shower pan subfloor after the waterproof membrane was removed: it is clear that this is where the water damage originated from. A custom shower pan installed in 2019 should not be failing within only three years, and further, it is unreasonable for these repair costs to be borne by the homeowners. What's more disappointing than the poor quality of workmanship is Omega's steadfast refusal to take responsibility for their work, or to engage with us to see a mutually agreeable solution. Our hope in writing this review is that other families don't wind up in similar situation. Be very careful in who you choose to work with.

securitychoice - homeservices - Updated June 2026

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