Friendly service, I've been in this store many times and have never had bad service. Prices and…read moreselection are also great.

There's a million and one smoke shops here in Spokane, and this one is something special. Their…read morepricing is fair and lower than anywhere I've been personally, the store is clean and well lit, the selection is vast and the employee that I see when I go in is very kind, knowledgeable and personable. It's always a quick stop but I leave with a smile and my wallet keeps a little heft to it. I absolutely recommend Payless.

Kudos to customer service for the prompt and great response for recent problem. I received a…read moreresponse to my initial email almost immediately. Customer service determined that my product was still under warranty and within two days I had a replacement arrive in the mail. All other questions and issues I've had have been dealt with similarly. It's obvious that great customer service is an important part of their company.

Literally a nightmare dealing with the owner! I ordered 15,000 vape devices in Feb. with a delivery…read moretime before 420. We agreed to pay 50% down and 50% when shipped. In May several weeks late, I was told to pay because they were ready to ship. We paid, and only received 5,000 units. We were told the rest were a couple weeks out. on 7/9 it was confirmed by owner that these devices havent been made yet. He has refused a refund and tells me to be patient. Stay away from any wholesale ordering from these jokes!

Last night I pulled up to the front of the store at 5:53, still 7 minutes before their posted…read moreclosing time. As I got out of my car and started to walk the 15 feet to the front door, the girl working got up and locked the door just as I was about to enter. She totally saw me, but completely ignored me. Super classy place... If you want to close at 5:53, then post your closing time as 5:53. Two other customers showed up within 2 minutes of me as well. So that's 3 sales lost, because the rude girl working couldn't wait 5 more minutes before closing. This is also not the first time this has happened here. Save yourself the hassle, and go somewhere else.

Don't waste your time here, the juice is NASTY, the sample bar only has alcohol wipes to sanitize…read morethe demos, and it's an all around rip off.

I was redirected to the HQ location in the valley. I was hesitant to have to drive thirty minutes…read morefor a specific atomizer but was surprised that they had it! They're always super honest and knowledgeable on the newest products. Honestly I've only gone to this business in Spokane. Coming from Los Angeles, I went to many shops. But this place is my go to for my new home here in Washington.

We've been going to Vapor Lounge pretty consistently for the last couple of years. The employees at…read morethe Market location have generally seemed somewhat knowledgeable, but unfortunately, our experience at the Francis location was very different. They were out of the vapes we normally buy, so we specifically asked for recommendations for vapes that were not icy. We were recommended the NIQ Pearl vapes and bought both Strawberry Jam and Blueberry Jam based on that recommendation. Unfortunately, they are some of the iciest vapes I've ever had. On top of that, neither flavor tastes much like strawberry jam or blueberry jam, and we really don't care for either one. This also isn't the first time we've taken an employee recommendation and ended up disappointed. After going here for a couple of years, I honestly can't think of a recommendation we've received that has worked out well for us. I would definitely suggest knowing exactly what you want before going in rather than relying on the employees for recommendations--especially if there are certain flavors or qualities, like an icy/menthol taste, that you specifically want to avoid.

I really wish the store on N Division were still open. Stephanie was amazing! Her store was the…read moreonly one we ever went to. She and the employees were always very helpful and personable. We miss you Stephanie!

Great shop and they carry tons of stuff but a few things I dislike…read more First, if you have anything under warranty they will do everything possible not to honor it until they've tried to rig the device somehow. If I have a warranty I shouldn't have to basically demand my right to use it. Honor the damn warranty and hand me another device not matter what it may be unless it's something I broke (which hasn't been the case the last FOUR times. Second, if I'm in there first don't push me aside to help someone else really quick just to make a sale. This is a HUGE no no and they should know better. My time is just as valuable as anyone else's that comes in INCLUDING phone calls. The 50%+ markup (at least) over the same items you can buy online surely means they can afford to have two employees on hand on any given day. I bought a mod there and then found it 57.00 cheaper online so won't be buying hardware there ever again Third. The test stations sucks. The alcohol is often dirty and watered down and looks like dirty water. Surely then can afford to set a clean jug of 3.00 purell for cleaning tips prior to testing or at least a box/jar of e-cug condoms/covers that are probably a penny each. Fourth. Their coils on average are 1.25 more expensive than almost anywhere in town but I buy them online now anyways This being said I'll not shop here anymore. There's TONS of other shops who gladly will honor the warranty before taking 30 mins to try and rig it back together, have awesome test stations that don't have ejuice all over their test units and purell in hand or something similar, who don't push you aside to help others, who don't stop helping you just to answer the phone when you were there first and who have more than INE employee on shift every day I will not be going back ever to either store.

This was the exactly what I was hoping for when searching for the largest cigar room in Spokane!…read more The humidifier controlled cigar room was an incredible experience. The variety of various categories of cigars was great! The staff went above and beyond to help me! Everything that I was looking for they had from cigar specific torches to V cutters. I highly recommend this business!

Not really good selection of cigars, staff not knowledgeable! But still left with a couple of…read morecigars

All of the staff is helpful, and friendly. Their prices are lower than others in town, and I dig…read morethe more laid back vibe. I send everyone here when they are looking for a vape, hahaha and the location is very convenient as well.

I LOVE this store!!! I have always had great service. The people are soooo friendly! They don't try…read moreand rush you out the door. They will spend all time you need to teach you about different vapes or juices. I have actually learned a lot from them. There has only been one lady that was a little snooty to me recently that I've never seen there before. Not bad though. But other than that, this will always be my go-to vape store!! If you are ever not sure on what to get, they will patiently teach you to help you figure it out! I really appreciate all that they have taught me! :)

Great selection. Helpful, friendly staff. There is a bar next door too! I'll be back when I'm in…read morethe area!!

Stopped by on a road trip through Idaho. Great selection and friendly service. Super clean and…read morewell-organized.

I have been shopping at Lilac City Vapor for almost 8 years now and I won't shop anywhere else…read morelocally! They always have a great selection with more than fair prices. The staff is always super helpful as well!

The whole team is amazing! They sell tons of mods, coils, juices...you name it! They stand behind…read moreall their products and are always eager to help if you get a dud or need help etc. The best Vape shop hands down!!! Prices are VERY fair and they have a huge stock! Something for everyone from new to vape peeps to experienced people who choose to vape instead of smoke "analog" or real cigarettes which are FAR more harmful. If you wanna quit but need something to help, go here...they have what you need. Some haters here are either new to it or aren't listening regarding return policy which is 14 days! Brad and his team have ALWAYS made things right on the 2 or so (in many years) on products I've bought. And I've bought a LOT of stuff here. I haven't gone anywhere else in years and wont.