Great experience for me with Groome transportation. I thought the website said only March thru…read moreOctober for Flagstaff. I'm happy I called anyway because I was able to book and it's Nov 23 ! So call anyway cuz we all know the internet is not always accurate and I prob miss read as well. Their office is great w a couch, couple chairs, restrooms, outlet to charge phone. Get there early cuz Ubers can be quick or delay in Flagstaff winters due to rain and snow. I got a comfortable ride to Camp Verde, an hour away. I wish they went into Prescott but we can't always get what we want in life! I'm blessed that my Prescott friend is picking me up in CV. I've also taken Groome in the middle of nowhere Montana. This is a great comfortable transportation company that gets you there in any weather, rain and snow. My drivers have always been pleasant. The office guy in Flagstaff is an absolute love. I missed my first shuttle and had to call about 6 times with questions and changes and he was above and beyond courteous and helpful to me. Always be sweet in life cuz you catch more with honey than being spicy! For an extra charge, Groome can pick you up around Flagstaff, if you don't want to chance it with Uber! Happy Travels!

Wow. This was not a good customer service experience…read more I called and very politely and calmly asked Liz if I could speak with her supervisor regarding what she said was a credit-only policy rather than a refund policy. My trip is still more than five weeks away, and plans changed because a friend offered to personally drive my teenager to the airport instead of having him take a shuttle at 2:00 a.m (which makes me extremely nervous as mom). Liz refused to provide her supervisor's contact information and would not allow me to speak with a manager. I asked a few times (again, very politely and calmly) and then she told me she would be ending the call instead of letting me speak with her boss. That was disappointing and left me feeling like there was no way to escalate an extremely reasonable request. I am not changing his trip to Flagstaff. Only the one from Flagstaff to the airport because of it being at 2:00 am. After reading several other reviews, I'm also concerned about reports of last-minute cancellations. The combination of those reviews and my customer service experience does not inspire confidence. Extremely frustrating to be denied any opportunity to speak with someone who would actually review the reservation and have authority to make something other than a black and white response without even trying to understand.

Well organized, clean and pleasant from making the reservation check-in, waiting area and the tour…read moreitself. We had "Andrew" for our guide and he was informative, courteous and pleasant to be hosted by. Took various photos for us using our mobile phones which was nice. They have various tour options which I think will fit most anyone's interest and fun level.

We booked the Antelope Canyon and Grand Canyon Horsebend tour from Sedona. We were ready for a…read morelong day since the drive to Page was about three hours. They picked us up from our hotel, made several stops including clean bathroom breaks and couple gift shops. Overall, the tour was amazing. Although we only spent 45 minutes at a horseshoe Bend, we were able to take some awesome pictures and walk around. But definitely the highlight was Antelope Canyon. You can only go on a tour here with the Navajo guide and our guide Ray was fantastic. We spent about 1.5 hours at lower Antelope Canyon. He really made the tour fun, informative, and he took the best pictures. The photos do not do it justice. The experience was just unreal. Each term that we took we were in awe. The downside was our tour guide Brandon. Although he was very friendly, he didn't seem that knowledgeable. Maybe he was having an off day but there were a couple times that he stopped mid sentence while telling a fact and even ended a fun fact with blah blah blah to finish up his sentence. At one point, he even started chewing on a candy or something while hooked up to the microphone. This was really annoying. We still had a very great day just a couple things that didn't make it a five star experience. Did you have a lot of options for tours and their office is located centrally in the uptown area.

If you are into wine, this is an awesome tour. Jake was our guide and he balanced teaching about AZ…read morewine with a genuine desire for his guests to have fun. He really knew his stuff and was ready to dive into the details while remaining lighthearted and gracious. There is never any pressure on the cost of a tasting or a meal, just a desire for one to enjoy the experience. BTW: AZ wine is great! It is still in its pioneering days so none of the wineries try to just play it safe. Therefore you get some very well crafted, unique wines. Jake can tell you all of the varietals and the perspective of each winemaker. The is a very fun outing while in Sedona!

Had a good time on the 3 winery you tour. Our driver and host, Calvin made the day even better…read more Wineries were decent but I say that because I'm from wine country in CA and it really doesn't compare. But Calvin made it great and I would come back again