Not impressed with Dr. Watkins and team. I've been waiting for my orthotics for over seven months…read moreand multiple fitting/ adjusting visits. They are finally ready, but now they are telling me that if my insurances doesn't cover them, I will be responsible for the balance. I was told in the very beginning that this was pre-approve/ that my insurance was covering them This has been going on since October 2025. We are now May 2026.

Had two hip replacements in 2023 done here by Dr. Swartz and both were successful. That's…read moreimportant. At the same time the reviews talking of condescension and dismissiveness in the office is accurate and really irritating. Remember, everyone, you are treating the WHOLE person not just an appendage. Had some pain in left hip area this year when I woke up one morning suddenly in a lot of pain and so went back there, though I emphasized to Swartz that it definitely felt like some muscle issue "feels like a tennis ball in my butt", doubted it had to actually do with the hip replacement. They took X-Ray and guess what they told me? "The hip replacement looks good." Couldn't figure it out. I asked for a referral to an osteo at another place who had done wonders (hands-on) for my friend. They did that referral. So I go to the other doctor (Dr. Madeline Ginn-Terpstra) and she feels my lower back and within 3 minutes says "your tailbone is rotated. I put it back." Instant pain relief. Problem solved. So I call Shoreline to have them put a copy of my xray on my patient portal -- I want to know if the xray view included my tailbone, and if so why in the hell didn't they see it? Why did I have to diagnose myself? Possible that area was not on xray and I didn't want to make accusations that were not true. It now has been two months and 4 phone calls and still there's no xray on my portal. And if xrays can't be put online for some unknown reason, at least a callback and offer to show in-house. Nothing. Dismissive. Like you're not important if it doesn't involve major surgery. They are well regarded and apparently do a bunch of biz with teenage athletes in the schools. More exciting than working with an old lady. Star rating has to do with this episode. I'd put surgeries at 4.5 stars.

Dr. Courtney is AMAZING!!! I had my cortisone shot in my knee and she talked me thru each and…read moreevery step. I felt no pain.. just pressure and it was quickly over. She calmed my nerves and truly cares. Her wisdom and professionalism on my knee I feel is the BEST! I HIGHLY HIGHLY recommend her . The office is friendly, clean and prompt. I believe I receiving ultimate care.

My father's hip surgery experience with Dr. Derick Johnson has been horrific. Three months after…read morethe surgery and he can barely walk. Has had terrible popping noises when he sneezes that bring him to the ground in pain. Dr. Johnson has shown zero interest in the very poor outcome of the surgery and has left an injured patient to fend for himself. A few weeks back when he sneezed and heard a loud popping sounds and fell to his knees in pain, he called the office and asked to see the Dr. The nurse asked to rate his pain on a 1-10. He said 12!! (very unusual for my father). After checking, the nurse said they could not get him in to see the doctor. He said he was going to the emergency room. She checked with the Dr. and told him "DO NOT GO TO EMERGENCY ROOM' and at the same time, said he could not see my father. My father was in good health going into the surgery. Before the surgery, he was completely mobile and able to do yard work, bicycle and most other things he wanted to do (65 yrs. old) . Now - very limited mobility and a LOT of pain. My father has tried repeatedly to speak with the Dr. and has been unable to get the Doctor live in 2 months. I reached his staff last week and was told the Dr. would ring me Monday or Tuesday of this week. Those days have come and gone and I have not received a call. My father is in a very bad spot here and I'm starting a search to see if we can find another doctor to fix what has become a really bad situation. If you go to Dr. Johnson, I hope your experience is much better than that of my father.

For years I've wanted to see a chiropractor to hopefully get relief from headaches that seemed to…read morestem from a very stiff upper back and neck. I decided to reach out to Holland Chiropractic Center for an appointment, my appointment was with Brian Plummer. I explained why I made the appointment, what pains I had, what issues I thought were causing the headaches, etc. He had answers for all of my questions. I'm very detail oriented so I appreciated how he explained what the muscles or bones were doing when the problems occur and what the course of action would be to correct them. This was roughly 10 months ago, since then my wife and I both average 2 visits a month because we feel so much better after being realigned. The staff here is also super friendly, they're very welcoming and just fun to talk with. I HIGHLY recommend Holland Chiropractic Center to anyone who has been considering going to a chiropractor for their body pains, or anyone who'd like to see a new chiropractor that is positive and fun to be around.

I am the grandmother of 2-year-old twins they were both born premature at about 4 lb and the…read moresmallest one was very tense, her foot turned out, she had a very lazy leg. Her ankle never really flexed. She was not physically as advanced as her sister, her shoulders were always hunched up she was just a very tense tight little baby. We started seeing Megan shortly after they came to Holland , we see her about once a week, and the smallest twin now runs, her foot is not sideways, her shoulders have relaxed she is a completely different baby and we are so thankful to Dr Megan for taking the time to work with her . She is amazing with kids, especially babies. Our family cannot thank her enough for all the work and Improvement we have seen. Do not hesitate to call this office!

We are in from out of town and my husband could barely move. He had a fall a few months ago and it…read morecaught up with him. After 2 days of pain he finally let me find a chiropractor. I called 7 places! Parkhurst was one of the only ones who did same day x-rays and adjustments. Other places either didn't do x-rays at all (which is dangerous in my opinion of over 20 years of chiropractic care) or they only did x-rays on the first appt and you had to schedule another appointment to get adjusted. Dr. Russell was amazing. He explained everything to my husband thoroughly since this was his first ever chiropractic visit. He did multiple modalities and since I'd already been working on my husband for the last few days he showed me another trigger point to help him stretch out his hip flexors. Some of the modalities, like deep tissue laser therapy, I had never even seen. If we were local I would definitely be returning. The staff was all very nice and helpful. They took the time to make us copies of the x-rays to take home. It was a very busy office with swift check in and minimal wait times from what I could see while waiting for my husband to get his x-rays.

I was in sever back pain asked if they do walk in advised no. Told the I have been to three other…read morechiropractic places and if they knew where I could get help told no. Not a single person in the waiting room.

They got me in at their most convenient time ( same day). They are patient & and listen to you…read moreabout your problems!

Experienced severe lower back pain while visiting Holland for a week. So much so that I could not…read morewait to get home to start treatment. This group was very accommodating and helpful in every way possible. They got me in, took xrays, and adjusted me every day while I was in town. After 5 days, my pain was reduced by about half which I was very happy with. I saw three of the four doctors there and there were all fantastic. I would recommend this group.

Negligent doctors who don't read the chart or actually care. Didn't bother to read the mri or…read morechart, or address concerns for pain, sent me to the er and after they can't find a pulse in the foot with the ultra sound and the ct confirmed other issues, the office blew me off and told me to call my pcp. What a crappy office

If I could give this negative stars I would absolutely 100% with every fiber of my being!!…read more My partner had a bunion surgery done from them Feb.28 2024 and they messed it up. Because of that my partner had to endure not being able to walk without having pain for roughly 1 and a half year and they told her to have a bone stimulator which never worked btw, then they have her buy expensive silicone stuff for foot to put in the expensive shoes they had her buy .Then they told her to keep the bone stimulator on and not do anything even though she told them multiple times she was experiencing pain from it cuz it was literally shocking her, and they dismissed her and said "Just wear it anyway!" They later on referred her to another doctor within their area to tell him about the pain she is experiencing and then his only solutions were "Buy some silicones for your foot" she said never worked for her. "Get a bone stimulator" never worked for her either and his response was "I'm hearing a lot of negativity" NOOOOOO YOU THINK?!? I would have yelled at the guy if I was there with her. And then they did a cortisone shot on her foot and they bent the first needle because they forced it way too hard on her foot and then they grabbed another one and just kept going like they didn't even fucking care. She still has two dot scars from them. She went to another doctor out of the area and they fixed the mistakes that holland foot and ankle did, removed 3 screws that were way too long and fixed the broken metatarsal that wasn't even connected. The doctor even said to her mom "She wasn't crazy at all" about the pain she was experiencing.

They know what they are doing and I have seen great improvement in my back since I have started…read moretreatment. Friendly and thorough.

I was going to be a new patient in this office, and had a dire family emergency, which…read moreunfortunately made me unable to keep the appointment. I felt horrible missing it , and had apologized up and down for it, the office manager Jan, had absolutely zero sympathy or compassion for my situation and would not allow me to reschedule . How horrible to feel in pain like I have been in for months, now only for someone to make you feel worse even after a family emergency, and say go someone where else. It would have been my first appointment . I could understand if it had happened a second or third time definitely, but to be denied your first visit because of a situation how unethical and concussion uncompassionate and pathetic is that??!!! Wrong in a many ways. This is what the world is coming to . Sad. I will let everyone I know about this place. Holland, South Haven and Allegan locations. Find a job you like Jan, because your attitude clearly shows you don't!!!

My toe was bugging me a lot and I couldn't get into my regular doctor so I Googled for a…read morepodiatrist. They got me in the next morning with Dr. Rebecca Sundling. She checked it out but had me get a few x-rays. It turns out I had fractured my foot. WHAT?! Who knows when that happened but she explained how that was affecting my toe and gave me a shot. So far, that's working great and I can walk normal without fear of taking that "wrong step". I'm giving 5 stars because she was not only quick at figuring out what's wrong but she was very personable. She even trimmed off a couple calluses for me. I also didn't have to wait long and every staff person I interacted with was friendly. In case anyone from Northwood Foot & Ankle sees this, thank you so much! :)