Not impressed with Dr. Watkins and team. I've been waiting for my orthotics for over seven months…read moreand multiple fitting/ adjusting visits. They are finally ready, but now they are telling me that if my insurances doesn't cover them, I will be responsible for the balance. I was told in the very beginning that this was pre-approve/ that my insurance was covering them This has been going on since October 2025. We are now May 2026.

Had two hip replacements in 2023 done here by Dr. Swartz and both were successful. That's…read moreimportant. At the same time the reviews talking of condescension and dismissiveness in the office is accurate and really irritating. Remember, everyone, you are treating the WHOLE person not just an appendage. Had some pain in left hip area this year when I woke up one morning suddenly in a lot of pain and so went back there, though I emphasized to Swartz that it definitely felt like some muscle issue "feels like a tennis ball in my butt", doubted it had to actually do with the hip replacement. They took X-Ray and guess what they told me? "The hip replacement looks good." Couldn't figure it out. I asked for a referral to an osteo at another place who had done wonders (hands-on) for my friend. They did that referral. So I go to the other doctor (Dr. Madeline Ginn-Terpstra) and she feels my lower back and within 3 minutes says "your tailbone is rotated. I put it back." Instant pain relief. Problem solved. So I call Shoreline to have them put a copy of my xray on my patient portal -- I want to know if the xray view included my tailbone, and if so why in the hell didn't they see it? Why did I have to diagnose myself? Possible that area was not on xray and I didn't want to make accusations that were not true. It now has been two months and 4 phone calls and still there's no xray on my portal. And if xrays can't be put online for some unknown reason, at least a callback and offer to show in-house. Nothing. Dismissive. Like you're not important if it doesn't involve major surgery. They are well regarded and apparently do a bunch of biz with teenage athletes in the schools. More exciting than working with an old lady. Star rating has to do with this episode. I'd put surgeries at 4.5 stars.

Office was extremely professional and helpful. Quick response with very little wait time. The…read moredoctor was great , answering any questions and giving helpful advice for future care. Thank you Med one.

Took my wife there for a work physical. Figured ot would be the standard 45 min max including…read morepaperwork fill out time. Two hours later, I am still sitting in our parked car. Tried to search if others have had the same frustration and nothing pulls up on the internet. I am sure there are, but those complaints are well hidden. Want to make sure you know though if you go here, you will likely wait for 2+ hours to get your physical done. Yes we had a set appointment as well. The appointment was set the week before. Whatever happened to customer service? Why do many companies treat their patrons like they are beneath them? I wonder if they would even realize or care if they lost customers? Probably not.

Dr. Courtney is AMAZING!!! I had my cortisone shot in my knee and she talked me thru each and…read moreevery step. I felt no pain.. just pressure and it was quickly over. She calmed my nerves and truly cares. Her wisdom and professionalism on my knee I feel is the BEST! I HIGHLY HIGHLY recommend her . The office is friendly, clean and prompt. I believe I receiving ultimate care.

My father's hip surgery experience with Dr. Derick Johnson has been horrific. Three months after…read morethe surgery and he can barely walk. Has had terrible popping noises when he sneezes that bring him to the ground in pain. Dr. Johnson has shown zero interest in the very poor outcome of the surgery and has left an injured patient to fend for himself. A few weeks back when he sneezed and heard a loud popping sounds and fell to his knees in pain, he called the office and asked to see the Dr. The nurse asked to rate his pain on a 1-10. He said 12!! (very unusual for my father). After checking, the nurse said they could not get him in to see the doctor. He said he was going to the emergency room. She checked with the Dr. and told him "DO NOT GO TO EMERGENCY ROOM' and at the same time, said he could not see my father. My father was in good health going into the surgery. Before the surgery, he was completely mobile and able to do yard work, bicycle and most other things he wanted to do (65 yrs. old) . Now - very limited mobility and a LOT of pain. My father has tried repeatedly to speak with the Dr. and has been unable to get the Doctor live in 2 months. I reached his staff last week and was told the Dr. would ring me Monday or Tuesday of this week. Those days have come and gone and I have not received a call. My father is in a very bad spot here and I'm starting a search to see if we can find another doctor to fix what has become a really bad situation. If you go to Dr. Johnson, I hope your experience is much better than that of my father.

I was going to be a new patient in this office, and had a dire family emergency, which…read moreunfortunately made me unable to keep the appointment. I felt horrible missing it , and had apologized up and down for it, the office manager Jan, had absolutely zero sympathy or compassion for my situation and would not allow me to reschedule . How horrible to feel in pain like I have been in for months, now only for someone to make you feel worse even after a family emergency, and say go someone where else. It would have been my first appointment . I could understand if it had happened a second or third time definitely, but to be denied your first visit because of a situation how unethical and concussion uncompassionate and pathetic is that??!!! Wrong in a many ways. This is what the world is coming to . Sad. I will let everyone I know about this place. Holland, South Haven and Allegan locations. Find a job you like Jan, because your attitude clearly shows you don't!!!

My toe was bugging me a lot and I couldn't get into my regular doctor so I Googled for a…read morepodiatrist. They got me in the next morning with Dr. Rebecca Sundling. She checked it out but had me get a few x-rays. It turns out I had fractured my foot. WHAT?! Who knows when that happened but she explained how that was affecting my toe and gave me a shot. So far, that's working great and I can walk normal without fear of taking that "wrong step". I'm giving 5 stars because she was not only quick at figuring out what's wrong but she was very personable. She even trimmed off a couple calluses for me. I also didn't have to wait long and every staff person I interacted with was friendly. In case anyone from Northwood Foot & Ankle sees this, thank you so much! :)

Not being a believer in PT going in for a work related back injury…read more Thought i would buck up and give it my all and Wow i am a believer now The staff is professional as well as friendly If for some reason I would need PT again I would go to Nephew...you should try them

Sam and Jess were wonderful to work with as I worked through some back pain. They really listened…read moreat each appointment and gave great tools for me to take home to continue my healing throughout the week. I highly recommend Nephew!

I was a patient of Dr Rajani and he is one of the best if not the best doctor I have ever had. Dr…read moreRajani truly cares for his patients and goes above and beyond for anyone under his care. I unfortunately moved out of state but if I could find anyone even close to his compassionate care, I'd be a lucky girl.

Dr. Rajani is great. He is a good listener, and has a very kind spirit. He even gave me some…read morerecommendations for good Indian and Asian restaurants, that I'm dying to try out! I also needed a blood test (and I am deathly afraid of needles), and Amy was AMAZINGLY good at drawing blood.