I took very good care of my 2019 stick-shift hatchback, inside and out, that was on its way out to…read morebe substituted by a more family-friendly vehicle. Low mileage too. Before selling, the car was generally clean and vacuumed, but not detailed. When I filed to sell the vehicle with CarMax online, I felt like the top-rated self-appraisal "like new" condition was the most accurate, even though there were the tiniest blemishes on the vehicle if you really looked for them. I was very happy to see that CarMax, after looking at the vehicle in-person, evidently agreed, since they told me they would buy it for the online appraisal estimate price. The process was very easy and straightforward.

Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

We had an outstanding experience working with R.C.!…read more From the very beginning, he was professional, knowledgeable, and genuinely focused on helping us find the right vehicle for our family. What really stood out was his communication--he kept us informed throughout the entire purchasing process and made everything feel smooth and stress-free. Even after we purchased the car, R.C. continued to go above and beyond. When we needed service, he stayed in contact, helped coordinate everything, and made sure our concerns were handled quickly and efficiently. We highly recommend asking for R.C. at Koons Ford in Sterling. We truly appreciated everything he did for us! -- The Streightiff Family

My experience with Koons Sterling Ford was extremely disappointing. The service department…read moredemonstrated poor communication skills and lack of professionalism, and I often felt that concerns were not being handled honestly or appropriately. The technicians appear to be overworked and underappreciated, while management seems more focused on shifting responsibility than acknowledging or addressing problems. Overall, I was very dissatisfied with how situations were handled and would not recommend this dealership to anyone that values honesty, basic human decency, or proper care of their vehicle. I strongly suggest taking your business elsewhere.

A lot of dealership reviews seem to focus on everything that can go wrong, so it is only fair to be…read moreequally clear when someone gets it right. Ian Mathews was excellent from start to finish. He helped us trade in our Passat and purchase our new Tiggy, and the entire process was straightforward, professional, and refreshingly low-pressure. Ian was responsive, transparent, and willing to actually work with us on the numbers rather than play games with them. We knew what we wanted, he understood where we needed the deal to land, and he helped make it happen without turning the process into an all-day negotiation exercise. Buying a car is a major transaction, and good service matters. Ian made the experience easy, efficient, and genuinely enjoyable. As long as Lindsay Volkswagen of Dulles continues to have people like Ian on the team, they will continue to have our business. Highly recommend asking for Ian.

Bought a 2022 Rivian R1 T. Very knowledgeable staff sales manager really knows his stuff about the…read morecars and it shows that he has taken the time to teach the sales people about the benefits and nuances of owning EV. I love my new Rivian thank you

I brought my car in for service a few weeks ago, and Devon (the service advisor) was fantastic from…read morethe moment I arrived. He took the time to listen carefully to my concerns, explained everything clearly without any pushy upsells, and made the whole drop-off process smooth and stress-free. He continued to follow up with me oftenly with updates on the repairs and gave me honest advice on what was truly necessary versus what could wait. My car is running perfectly now, and I felt genuinely taken care of. Thank you, Devon -- this is exactly how customer service should be! I'll definitely be back and will be asking for you specifically.

I went in to buy a certified pre-owned vehicle and was told they could negotiate. The next day,…read moreanother manager said they don't negotiate on CPO cars. That inconsistency wasted my time. If you don't negotiate, be upfront and clearly state a no-haggle policy in your listing.

Outstanding Sales & Admin Team, but Service Department Needs Major Work…read more I recently purchased a 2024 VW Atlas from AutoNation Honda, and my experience was a tale of two very different departments. First, the bright spots: The sales and administrative team were fantastic. My salesperson, Kavveh "Kevin" Azizsired, was absolute class and made his part of the process seamless and smooth. Ms. Lynh in finance stayed connected with me throughout the whole transaction; while financing through my own credit union took longer than it should have to finalize, she stayed on top of it and got the job done. Additionally, Ms. Delilah in titling was exceptional, her communication was proactive, and she made sure my license plate transfer went off without a hitch. Unfortunately, my experience with the service department completely overshadowed an otherwise great buying process. Four days after buying the car, I noticed severe, uncontrollable shaking when braking on the highway. I called to get it checked out, but after being bounced around, Ms. Lynh and Kevin stepped in to help me get a 7:30 AM appointment for Wednesday, July 1st. I arrived promptly at 7:30 AM. After sitting in the waiting area working remotely for three and a half hours, I realized no one had updated me. At 11:00 AM, I went looking for my assigned advisor, Ryan, who wasn't at his desk. A helpful female service advisor noticed me, stepped up (even though I wasn't her customer), and tracked down Moe from service. Moe was honest with me: my car hadn't been touched in 3.5 hours. Moe took ownership, took the car on a quick test drive, confirmed the rotor issue, and expedited the repair. However, between waiting for the work to be finished and getting checked out, I didn't leave the dealership until 1:30 PM. I spent a total of 6 hours sitting in the waiting room for a rotor resurfacing on a car I had owned for less than a week. My laptop battery died, and I lost nearly an entire day of work productivity watching other cars come and go. Bottom Line: Go see Kevin, for buying a car, he will take great care of you. But management severely needs to address the scheduling, communication, and workflow breakdowns in the service department.

Basically ignored while trying to drop off my car for scheduled service, then when I go to pay,…read moretold I had to pay a 2 percent processing fee because I wanted to pay with a credit card.

I cannot be more effusive. I called, they responded with urgency. In a world of massive dealer…read moremarkups they offered msrp. I repeat, in a world where everyone is price gouging, they refused. At a car dealership. Please let that sink in. They wouldn't budge on the dealer fee, but how many would have? Overall great experience. I used outside financing with no issue. I've purchased 4 brand new vehicles before and this was the simplest and least hassle of all.

My husband purchased me a 23' suburban in 24' with a bumper to bumper warranty on it. We were told…read moreduring an oil change that the real seal was leaking. We knew that there was some recalls on the suburban so got it into Ted Britt's. We have had a Ram at Ourismans since November 25' and STILL do not have it back (another story) so this was to take 13 hours. On we dropped off Monday and was out of town Friday for the weekend. Friday we received a call that the surburban was done and "OUR" cost is over $1000. My husband said "excuse me?" Why is that? Heather began to tell my husband it was 19 hours of "labor" THIS was not accepted by us at all. We called our warranty company and he said that from their books this was an 11 hour job and they paid for 13 hours. The mechanic counter Heather blamed this on the service department manager. We are here to pick up our vehicle and will keep posted how this is playing out. Again, understand we would NOT use Ourisman and told them we expect more from them and she told us she would do her best. We have been here 15 min today and still nothing! So we have our truck thanks to Moose!! Heather is not helpful at all as it turns out. She wouldn't call anyone on the phone she just text Orlando. Moose got Heather to get Orlando on the phone and proceeded to tell the issues of if you're getting your rear main seal repaired you have to remove the oil pan and empty the oil and yet was still trying to charge us for oil change! ‍ so I'll give Moose a star, but this shop still gets a 1 star!

They have the best woman mechanic in the business!! they…read morebetter keep her she will bring in more and more business to them Congratulations on adding her to your company !! Your your company will increase by the boatloads full because you have her there. I want to give you 200,000 stars!!

I went to have a set of plug and play sidesteps installed on my Cybertruck. There are dozens of…read morevideos and posts that say it's a 30 min job. My quote was for $600 (3 hours). What a complete and utter waste of my time.

Easiest car purchase experience I've ever had. The staff was professional, respectful and was…read moreprompt with communication. No hidden fees, sales gimmicks or pressure. They also gave me a fair price for my trade in. I highly recommend Loudoun Motors.

One thing that stands out besides the reliable work, is the customer service. As busy as they are,…read morethey have given me the proper attention to provide information on work that has been done as well as preventive measures I can take to keep me from coming back with issues. They have earned my trust. I've been to places where they just want your money... Loudoun Motors is not one of those places. They really mean to help and that characterstic is great in one person but when the team works like that, its Golden. Save some money and time by letting this group of expert individuals take care of your needs. This is NOT a paid advertisement lol

Awesome shop with honest people. Danny was super helpful. No one tried to upsell me. Knowledgeable…read moreand kind folks.

Andrew and Franz are great! Going to Auto Stop Elite is honestly the best I've felt about going to…read morea repair shop on a long time. They are reasonable, explain everything that is wrong, prioritize what is important to fix now versus what is something later on the horizon, and are more reasonably priced than other shops in the area. Plus, they're both super friendly! I highly recommend visiting Auto Stop Elite, and I highly recommend Andrew and Franz. Thanks for your great service!

I've been in the market for a preowned model S Tesla for quite some time I went in test drove this…read moreone with eddie one of the sales guys at the dealer had a great experience unfortunately we couldn't come to terms on price. I went in test, drove a couple other options similar for a little less had a great conversation with eddie and the sales management team and ended up coming to agreement. Everyone from sales to finance made the purchase very easy. No pressure and really it was Eddie following up with me and going to bat for what I was looking for that ultimately made my decision to go with the one from Safford Mazda

Came in for maintenance service special (oil change, tire rotation, fluids, etc), and air & cabin…read morefilter change. Left with added gasket/valve replacements and fuel service. They were able to cut the price down to 1350 out the door. Picked up my car, paid with my cc, and didn't realize til after I got home that I was charged a 3% cc fee because I used my cc. Just annoying that there's no sign or notice about the charge. I've used my cc at other shops/dealers and I always got charged what is shown on the invoice. The search for a new service shop to be continued...