We had an excellent experience at CarMax, thanks to Ali in sales! We came in with a trade-in and…read morewere also purchasing a vehicle, and Ali made the entire process smooth, stress-free, and enjoyable from start to finish. He was knowledgeable, professional, and took the time to answer all of our questions without ever making us feel pressured. The trade-in process was straightforward, and he helped us find the perfect vehicle that fit our needs. His communication and customer service were outstanding throughout the entire experience. He took the time to inspect every tiny detail on my purchase and addressed some imperfections & paint chips to the GM. The GM, Cena, was extremely friendly and kind, and addressed all of the chipped spots and agreed to have the parts repainted and restored for us as a courtesy! If you're looking for a hassle-free car-buying experience, we highly recommend working with Ali. We couldn't be happier with our purchase and the level of service we received!

Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

Fast, Easy and Hassle Free. Strictly about business. They'll pick up your vehicles, just show your…read moreTitles, receive payment and they'll be on their way. I love it

Hubby's vat died. We called Mr Junk Cars. They came out with cash in about 20 minutes. Top notch…read morefast svc. I highly recommend them. Wish more businesses were this responsive.

Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

I was sold a tesla that failed VA safety inspection, that passed their internal safety inspection…read more There was a tint on the window.

If I could give WingMan Auto one million stars, I would. Farah made buying a new car so incredibly…read moreeasy and smooth. He found the EXACT car I wanted, got me a really good discount and made the entire process so easily, at a very reasonable rate. They even show all their work to you, on paper (nothing is hidden from you) Car buying and dealing with dealerships is stressful to me, and WingMan Auto took on all that stress and headache for me. Seriously, all I had to do was sit back, wait for them to find my car, get me the best discount possible and voila. All I had to do was walk into the dealership, sign the papers and get the keys. It was the least stressful car buying experience I've ever had. I am so happy with my experience. You will not be disappointed, don't hesitate to take advantage of this amazing experience. It's like having family looking out for you.

Working with Farah was genuinely one of the easiest car-buying experiences I've ever had. He…read morehandled everything from start to finish and saved me a ton of time (and frustration). He tracked down the exact Ford Bronco I'd been looking for, kept me in the loop throughout the process, and helped me weigh my options without ever making me feel rushed or pressured. All I ended up doing was filling out the application and signing while he took care of the rest. I'll absolutely be using his service again!

I bought a 2010 Subaru Impreza from them about 6 weeks ago. Now that I'm settled in with my new car…read moreI feel like I can give a proper review. At first I was nervous since I was buying a car outright for thousands of dollars. However, the salesmen who assisted me were excellent and I'm very happy with my purchase. The service was excellent, the car is probably the best deal for what I paid, and the process to buy was smooth. I would definitely recommend checking this place out if you're in the market for a new car.

Buying this car has been the biggest regret of my life. I bought in April 2026 and still haven't…read morereceived my hard tags with multiple delays. I went to get the car inspected and it failed multiple times. Cost thousands in repairs to finally get it to MD state inspection standards. Don't even waste your time here!! If the price looks too good to be true it definitely is !!!

This is a great location and I appreciate their friendly service. Zach helped me get set up with a…read moresedan rental that was comfortable and had Apple CarPlay like I requested. He walked around the vehicle with me to inspect it and was very nice. Even though I originally requested a compact suv, the sedan worked perfectly for my needs and it being a hybrid allowed me to drive to and from my destination without having to fill up on gas. After hours drop off is very convenient.

I had the pleasure of visiting this location in hopes of purchasing a car well i agree with one…read morething they will help you get approved but if it has to be transported from another state good luck. On 05/09/2026 i paid 549.00 to have a truck shipped from their location in New York i was told it would be a few days give or take well it ended up being close to a month before i was informed that it had arrived during the process i given several expected dates no one followed up I MYSELF had to text or call for updates in the process of waiting for this truck my mother passed away i informed them that at this time i am not in the position to purchased at the moment i was upset about my mom then the time it took to get the truck here. Well recently i reached out via text to them with no response then i emailed TJ who is the manger no response and then Brad who is the district manger of so many locations i emailed him called left message and text and again no response from anyone in reference to the fee i paid for transportation.

Gus was cool and helpful, and they even beat CarMax's offer--but that's where the positives end…read more They initially quoted one amount, then paid out hundreds less with no heads-up until after all the paperwork was signed. The excuse? They "rounded," used a 21-day payoff instead of the standard 15, and passed on loan company fees to the seller. None of this was disclosed up front. Also, their hours are listed wrong--they close at 7, not the time posted online or on the door. I found that out the hard way. Bottom line: Do your own math, double-check everything, and be ready to call out the BS (not Gus--he's solid). Personally, I'd recommend going across the street to from carmax instead.

This place is so unprofessional. First time ever selling a car and the guy originally working…read moredidn't even test drive my car and gave me a price on it just by looking at it. I had to get my title sent in and then the sale would be on! So fast forward to the Next day. His boss comes in and the whole thing went left. He provided me no insight on what I'd be getting and gave me the run around, and they have some lame promotion saying they'll outbid carmax on a sale. If not you'll get $200 bucks! What a joke. Don't waste your time here just a bunch of shifty guys looking to make you feel dumb. PS. This is the Laurel location by the way! P.S.S Learn that you're in customer service so try and appease to your customer ya know...