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    AutoNation Honda Dulles

    2.5 (446 reviews)
    Closed 9:00 am - 9:00 pm

    Services - AutoNation Honda Dulles

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    Samuel D.

    I got skipped even though my car was already inside, but that didn't stop my car from being serviced at a timely matter. They were communicative in the issues and gave me a breakdown on other things that may need fixing asides from what's being fixed today. Update: I literally waited 20 min while the service team members did whoever knows what. While I waited patently to pick up my keys to my car, waiting for someone to talk to me. No one did they just kept walking by me.

    Simple C.

    To the general manager and the service manager of this dealership: I would ask you to read this review. I went to your dealership to get a quote. Because of the agony, rudeness, unprofessionalism, and wasted time I experienced, you should give me a free valve cover replacement. Michael Helmke knows who I am - he can contact me. I am writing the facts of my experience. I walk up to Josue Fuentes Parda, Assistant Service Manager, and ask him for a quote on valve cover replacement on my car. He is extremely reluctant to do so. He tells me I can make an appointment. I tell him I don't need service performed just yet, and only want a quote. I tell him I can give him my VIN. He ignores me and continues to work on his computer. After 10 minutes, I ask him if he is going to generate a quote. He says to wait. He calls his part department, gets a price, and then says the quote will be in a certain price range. I ask him for a written quote. He starts arguing by saying that he has already told me about the price of the part, and they have labor rates, what more do I want. I insist on a written quote. 8 more minutes of silence. I ask him if he is going to generate a quote. Then he asks me for my phone number which I happily provide. I tell him I'm not sure which number my profile is under, and can he verify whether the correct name and car are pulled up. He simply ignores me. He then calls the part department again, this time with an actual VIN from the profile, and gets a new price from them. At this point he is proceeding under the assumption that the profile and the VIN that he pulled up are correct - he refuses to verify. Then he says he made a mistake and verbally gives me another price. I tell him I need a written quote. Reluctantly, after another 5 minutes he prints a quote (attached). I tell him the quote is quite problematic as it says valve cover gasket adjustment. I reminded him I requested a quote for valve cover gasket replacement. He becomes argumentative and starts to talk over me at this point. 23 minutes standing in front of his desk, I end up with an incorrect quote. I ask to speak with the service manager or the general manager, both of whom have departed for the day since it is just after 5pm. I decided to wait for another service advisor to free up. After an hour and 15 minutes of waiting, I am able to go to a different advisor (Michael) and get the correct quote. An hour and 40 minutes to get a quote. Incidentally, I'm in the market for a new Honda. As your sales records will show, I've recently test driven some models I am considering. After the experience described above, needless to say, very questionable now whether your dealership will earn my business. As I am sharing the experience with friends and family, I'm not sure they'll buy or service at your dealership either. I understand, going by how difficult it was just to get a quote, you may not even be looking for service business.

    Here's a picture they sent me when I was waiting for them to finish my oil change.

    I scheduled a service for my vehicle, and they told me that I needed a new battery and cabin air filter. I refused both. When I left I went straight to Advanced Auto Parts and had them give me a free battery test, and there is nothing wrong with my battery. When I got home, I realized that the console compartment divider is missing. Be careful with this business! Check everything in your vehicle before you leave. If the suggest a service or try and upsell you, get a second opinion. Such a disappointment.

    Error message for a 2018 Honda Accord

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    7 days ago

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    Caroline D.

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    10 months ago

    Went through multiple dealers to find the best price and services. Wayne Brent got the deal done. Ask for him.

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    11 months ago

    I had a bad experience with my daughter's car. I posted a review and they called right away to address the issue. Pending outcome...

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    Page 1 of 12

    Ask the Community - AutoNation Honda Dulles

    Review Highlights - AutoNation Honda Dulles

    I bought a 2014 Honda Civic from Mike Brown, and I would recommend him and the dealership to anyone looking to buy a new car.

    Mentioned in 5 reviews

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    CarMax

    CarMax

    2.8
    (327 reviews)

    We had an excellent experience at CarMax, thanks to Ali in sales! We came in with a trade-in and…read morewere also purchasing a vehicle, and Ali made the entire process smooth, stress-free, and enjoyable from start to finish. He was knowledgeable, professional, and took the time to answer all of our questions without ever making us feel pressured. The trade-in process was straightforward, and he helped us find the perfect vehicle that fit our needs. His communication and customer service were outstanding throughout the entire experience. He took the time to inspect every tiny detail on my purchase and addressed some imperfections & paint chips to the GM. The GM, Cena, was extremely friendly and kind, and addressed all of the chipped spots and agreed to have the parts repainted and restored for us as a courtesy! If you're looking for a hassle-free car-buying experience, we highly recommend working with Ali. We couldn't be happier with our purchase and the level of service we received!

    Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

    Easterns Automotive Group

    Easterns Automotive Group

    3.2
    (60 reviews)

    Great selection, flexible with payment options, you can still find good deals even with recovering…read morecredit. They have a huge selection, I personally was pretty particular with having lower mileage usage and a lower cost. Customer service was friendly, it has to be. The draw backs were that I came in with a budget that I specifically asked for, and left with a car at double the value of that budget. I was told I had to buy the gap insurance for the car along with add ons because it was required of the loan and the lenders required it. That was not true, when I reached out to the lender to confirm my loan they asked a line of questions, and through their questions they had informed me that I did not have to buy any insurance. I texted & called the Salesman that gave me his contact info for concerns addressing the issue, but heard nothing back so I returned to this location and worked with the General Manager that helped me with removing the add on insurances. If you buy a car from this location add roughly $1000+ to your costs. They add a Ceramic Coating to the vehicle your purchase and they also add a tracking device with a subscription you can't opt out of for 2 years. I expressed to the General Manager that if they use these add ons to maintain their vehicles the customer shouldn't have to pay for them in the end and should have the option to opt out. They had shared due to the theft of cars and to best maintain their cars they must have these tools. My biggest issues with my visit is the lack of transparency; I found out a lot of important information AFTER I ran my credit that may have impacted my decision making if I was informed prior. Lack of communication, what's the point of offering your business card if you don't respond to a call or text at all, when I returned to the location a few days later I saw the same sales men so it was awkward. Misleading information; being told I absolutely had to have their insurance when I didn't, I came back multiple times to resolve this issue to have it all removed, if there was more transparency I may have opted into getting the insurance but my experience felt too shady to trust the sales men. The return policy was something they weren't clear about you MIGHT be able to return the car you may not be able to. You MIGHT be able to exchange the car just ensure you bring back the car with less than 500 miles added & within 7 days. Your down payment MIGHT be turned into a store credit that will be there once you're ready to buy. When I've purchased at CarMax they give you a month, and you can add 1500 miles, if you don't like the car you can just return it; there needs to be more flexibility around this return period.

    I was sold a tesla that failed VA safety inspection, that passed their internal safety inspection…read more There was a tint on the window.

    Rolls-Royce Motor Cars Washington

    Rolls-Royce Motor Cars Washington

    3.4
    (5 reviews)

    Great experience from start to finish; we flew in from Atlanta, GA, to pick up a Ghost. Antoine was…read moreexcellent and very professional from the Airport pick up to making sure we make it in the right direction of our hotel! We will be back in a few years to buy our next Rolls Royce! Great experience and easy buying process! Call Antoine today!

    My vehicle was towed there for repairs. I physically went to the shop and looked over the repairs…read morewith the service advisor. I was very blunt and clear on what repairs I wanted done and what repairs I didn't want done. The service advisor told me it's an extremely expensive car and he suggest I repair the plastic pieces on the under carriage of the car. I told him I'm not interested in repairing those pieces and he can go ahead with the additional work needed. After some time I was told the car is ready for me to pick up and once I got there the service advisor told me the wheel bearing need to be replaced as well. I paid for the repairs (in full) that they did and took the car for one day and then dropped it back off the next day. Now they are telling me the repairs are completed and I owe them money for the under carriage pieces! They are telling me they will put the parts in the trunk since I didn't authorize the repair. When I asked them who authorized it they told me my insurance company. The insurance company does not own the car so they have no say on authorizing work to the car. The car has no lien on it, so there is no financial institution that has interest in the car. Insurance cut a check directly to me for the repairs and I have the right pick and choose what I'd like to get repaired. I've asked for someone on the management team to reach out to me via email and it's been about 4 days and I've still yet to hear from anyone. Instead they called MY insurance company and told them that I'm refusing to pay them and I pocketed the money. This was highly unprofessional!!!! I spoke with my insurance company and they told me, once they cut the check to the customer it's their money and they can do whatever with it they please with the cash. This experience with them has been horrible and now I've called RR customer service to involve them. This not my first high end car that has went in for repairs. Never had to deal with nonsense at the Mercedes dealer when I take my Maybach in for repair, never had to deal with nonsense taking in my Quattroporte GTS to Maserati for repairs, no issues at the Bentley dealership with my Flying Spur and even Cadillac has given me better customer service then Rolls Royce motor cars Sterling VA. The level of professionalism is not up to par with Rolls Royce standards. Almost feels like I was profiled. Completely unethical and unprofessional. HORRIBLE!!!!! JUST HORRIBLE!!! At this point I'm thinking of selling the car as they are the only Rolls Royce dealership in town. Who wants to deal with that level of unprofessionalism especially at a high end dealership such as Rolls Royce! Wish I could give NO STARS!!!!! Updating my review: LAST TIME I SPOKE TO SOMEONE THERE WAS MONDAY AND HERE WE ARE ON SATURDAY AND I'VE YET TO HEAR FROM ANYONE!

    AutoNation Honda Dulles - car_dealers - Updated June 2026

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