Outstanding Sales & Admin Team, but Service Department Needs Major Work I recently purchased a 2024 VW Atlas from AutoNation Honda, and my experience was a tale of two very different departments. First, the bright spots: The sales and administrative team were fantastic. My salesperson, Kavveh "Kevin" Azizsired, was absolute class and made his part of the process seamless and smooth. Ms. Lynh in finance stayed connected with me throughout the whole transaction; while financing through my own credit union took longer than it should have to finalize, she stayed on top of it and got the job done. Additionally, Ms. Delilah in titling was exceptional, her communication was proactive, and she made sure my license plate transfer went off without a hitch. Unfortunately, my experience with the service department completely overshadowed an otherwise great buying process. Four days after buying the car, I noticed severe, uncontrollable shaking when braking on the highway. I called to get it checked out, but after being bounced around, Ms. Lynh and Kevin stepped in to help me get a 7:30 AM appointment for Wednesday, July 1st. I arrived promptly at 7:30 AM. After sitting in the waiting area working remotely for three and a half hours, I realized no one had updated me. At 11:00 AM, I went looking for my assigned advisor, Ryan, who wasn't at his desk. A helpful female service advisor noticed me, stepped up (even though I wasn't her customer), and tracked down Moe from service. Moe was honest with me: my car hadn't been touched in 3.5 hours. Moe took ownership, took the car on a quick test drive, confirmed the rotor issue, and expedited the repair. However, between waiting for the work to be finished and getting checked out, I didn't leave the dealership until 1:30 PM. I spent a total of 6 hours sitting in the waiting room for a rotor resurfacing on a car I had owned for less than a week. My laptop battery died, and I lost nearly an entire day of work productivity watching other cars come and go. Bottom Line: Go see Kevin, for buying a car, he will take great care of you. But management severely needs to address the scheduling, communication, and workflow breakdowns in the service department. read more

AutoNation Honda Dulles - Car Dealers Near Me - Sterling, Virginia

Basically ignored while trying to drop off my car for scheduled service, then when I go to pay, told I had to pay a 2 percent processing fee because I wanted to pay with a credit card. read more

Very unprofessional experience from the sales manager to the salesperson. After I signed the contract and gave them my check, they suddenly claimed there had been a "$1,000 processing fee error" and demanded that I pay an additional $1,000. Instead of taking responsibility for their own mistake, Chris, the salesperson, and Mohamed Lakkis, one of the managers, refused to honor the signed agreement and canceled the deal after already accepting my payment. This is completely unacceptable and shows a lack of integrity and professionalism. I honestly don't understand how a business that treats customers this way continues to stay in business. read more

Absolutely miserable experience with AutoNation Honda Dulles. I purchased a low-mileage truck from this dealership based on a clean Carfax report showing 15,606 miles, which matched the odometer at the time of sale. About a year later, when I went to sell the truck, the buyer showed me an Experian vehicle history report indicating the truck had previously recorded over 165,000 miles before I purchased it. After investigating, I brought this information to the dealership. I initially expected they would work with me, as I did not believe they were aware of the discrepancy when they sold me the vehicle. Instead, I was met with resistance and received little help until I retained an attorney. The only resolution they ultimately offered was to pay off the truck if I purchased another vehicle from their dealership. I felt I had no practical alternative because I would have been significantly underwater on the loan otherwise. To make matters worse, they pushed to sell me an extended warranty, but later refused to perform warranty-covered work when I brought the vehicle in for service. They made me take it to another dealership which required me to pay the "out of network" co-pay. Based on my experience, I cannot recommend AutoNation Honda Dulles. I expected honesty, accountability, and customer service when a serious issue came to light. Instead, resolving the problem required legal representation, and the final solution primarily benefited the dealership. I would strongly encourage anyone considering buying or servicing a vehicle here to look elsewhere. Literally anywhere else. read more

The phone puts you in a loop that keeps repeating, "we really appreciate you," and you rarely get a human. I finally got a human, who said she has to transfer me to another department. I am put on hold, then cut off. I call back and 30 minutes of repeating the same prompts and keep going into an endless loop. I wanted to see if the sales department is any better. The first ring a sales person answers. I told him he is great for answering on the first ring. He is excited until I tell him I am calling to complain about not being able to talk to the service department. He says he will have someone call me, no call back. I finally try the online chat. I tell them I want to make sure my service is covered by a warranty. He says lets make an appointment and then I will check. I said no, please check first so I can then set up an appointment. He says sorry, I can't help you and the chat ends the session before I can say anything. My 5 stars just became a 1 star. My third Honda wont be from this place. They love you when your buying but it ends there. read more

Once you buy the car, they're NO help. Do NOT buy your car from here. I called my sales rep Gustavo Marulanda Ramos for FOUR days. No answer or call back. I finally tell my sales rep about my concern. I need a second key and need to see where my license plate is located because it still hasn't been mailed. He tells me he'll get it squared away he was pretty great overall through my process of actually buying the car. However, i drive an hour after a long day of work just to get things that are not situated due to their lack of urgency and have to drive an hour back. I go to the two men in the front after the guest services lady was unhelpful. They tell me i get no second key because if i do it brings up the value of the car. I got a 24k car and you can't provide a second key.... If I lose my SINGULAR key, i have to pay $500 out of pocket. I ask for documentation where it says they cannot provide me a second key. There is none. There is no dealership that doesn't provide you with two keys. Ridiculous. The front lady was also on her phone and not attentive when i walked in. Highly disappointed in the service. read more

Extremely disappointing and unacceptable experience at AutoNation Honda Dulles I brought my odyssey vehicle in for engine-related service (replace alternator and Spool Valve). The repair was completed, but immediately after pickup my car started showing a "tailgate open" warning with continuous alerts while driving. This issue did not exist before the service. During pickup, there were additional problems: * My car keys was misplaced for about 30 minutes * The service advisor had already left with no proper handoff * My invoice contained an incorrect and unknown customer name When I reported the post-service issue, I was told it was "not their responsibility," even though it began immediately after their work--right when I started the engine to leave the dealership. I believe this is a basic check that should have been verified by Service team after the repair. Additionally, my car was in their possession for four days. Because of this issue, I had to tape the tailgate shut just to drive the car safely and endure the constant warning sound for 140 miles back home, even with the nonstop alerts the entire time. They also performed a multipoint inspection and said everything looks good, but they couldn't see the tailgate-open warning on the dashboard or the accompanying alert sound. I live about 140 miles away, so returning for repeated visits is not practical without proper diagnosis and accountability. Overall, the experience reflects poor communication, lack of quality control, and weak post-service support. read more

I had a very frustrating experience with AutoNation Honda Dulles regarding my trade-in process. It's been almost two months and the payoff on my previous loan still hasn't been completed. Because of this delay, I'm still receiving calls and messages from my old bank, which is completely unacceptable. I've tried multiple times to get answers from the finance manager, Hakam, but I get no response. I've even gone in person, and still no one has provided a clear solution or timeline. Communication has been poor, delayed, or nonexistent. At this point, I've already filed complaints with three different entities that handle dealership issues, including the Consumer Financial Protection Bureau, because this situation has gone on far too long without resolution. I would not recommend this dealership based on my experience. If you're considering doing a trade-in here, be very cautious and make sure everything is handled properly before leaving. read more

Went through multiple dealers to find the best price and services. Wayne Brent got the deal done. Ask for him.

Josue in service was excellent to work with. My Honda Ridgeline had a leak coming from under my glove box and josue was efficient and helped my quickly assess the issue before damage occurred. Will be coming back for tire rotation and oil change soon. thanks team read more

Super shout out to Sam! He is a great salesman and is probably the only car salesman that I have grown fond of. He is kind a genuine. Do not know how this place would fare without him! read more

I got skipped even though my car was already inside, but that didn't stop my car from being serviced at a timely matter. They were communicative in the issues and gave me a breakdown on other things that may need fixing asides from what's being fixed today. Update: I literally waited 20 min while the service team members did whoever knows what. While I waited patently to pick up my keys to my car, waiting for someone to talk to me. No one did they just kept walking by me. read more

AutoNation Honda Dulles - Car Dealers Near Me - Sterling, Virginia

To the general manager and the service manager of this dealership: I would ask you to read this review. I went to your dealership to get a quote. Because of the agony, rudeness, unprofessionalism, and wasted time I experienced, you should give me a free valve cover replacement. Michael Helmke knows who I am - he can contact me. I am writing the facts of my experience. I walk up to Josue Fuentes Parda, Assistant Service Manager, and ask him for a quote on valve cover replacement on my car. He is extremely reluctant to do so. He tells me I can make an appointment. I tell him I don't need service performed just yet, and only want a quote. I tell him I can give him my VIN. He ignores me and continues to work on his computer. After 10 minutes, I ask him if he is going to generate a quote. He says to wait. He calls his part department, gets a price, and then says the quote will be in a certain price range. I ask him for a written quote. He starts arguing by saying that he has already told me about the price of the part, and they have labor rates, what more do I want. I insist on a written quote. 8 more minutes of silence. I ask him if he is going to generate a quote. Then he asks me for my phone number which I happily provide. I tell him I'm not sure which number my profile is under, and can he verify whether the correct name and car are pulled up. He simply ignores me. He then calls the part department again, this time with an actual VIN from the profile, and gets a new price from them. At this point he is proceeding under the assumption that the profile and the VIN that he pulled up are correct - he refuses to verify. Then he says he made a mistake and verbally gives me another price. I tell him I need a written quote. Reluctantly, after another 5 minutes he prints a quote (attached). I tell him the quote is quite problematic as it says valve cover gasket adjustment. I reminded him I requested a quote for valve cover gasket replacement. He becomes argumentative and starts to talk over me at this point. 23 minutes standing in front of his desk, I end up with an incorrect quote. I ask to speak with the service manager or the general manager, both of whom have departed for the day since it is just after 5pm. I decided to wait for another service advisor to free up. After an hour and 15 minutes of waiting, I am able to go to a different advisor (Michael) and get the correct quote. An hour and 40 minutes to get a quote. Incidentally, I'm in the market for a new Honda. As your sales records will show, I've recently test driven some models I am considering. After the experience described above, needless to say, very questionable now whether your dealership will earn my business. As I am sharing the experience with friends and family, I'm not sure they'll buy or service at your dealership either. I understand, going by how difficult it was just to get a quote, you may not even be looking for service business. read more

AutoNation Honda Dulles - Car Dealers Near Me - Sterling, Virginia

We went to help my elderly aunt purchase a vehicle and the sales guy was very helpful, but management (Larry) and the finance department are horrible. The sales guy left the file for processing and Larry was too busy to talk to us the next day and had done nothing with our application nor did any follow up. He was supposed to call us, no response, no follow up or call. Clearly they don't value customers unless you are purchasing a 80K vehicle. We ended up getting approved it our credit union and are going to another dealership that values our business. read more

It's been over a month since I submitted a reimbursement request directly to Dave Wallace regarding their service team's mishandling of a recall, which I had to get corrected at another dealership. On May 9th, Dave--who is the service director--said he would personally mail the reimbursement check. Since then, I've sent four follow-up emails and left voicemails, and I've received absolutely no response. The lack of accountability and communication is incredibly frustrating and unprofessional. I would not recommend trusting your vehicle service to this dealership. read more

I scheduled a service for my vehicle, and they told me that I needed a new battery and cabin air filter. I refused both. When I left I went straight to Advanced Auto Parts and had them give me a free battery test, and there is nothing wrong with my battery. When I got home, I realized that the console compartment divider is missing. Be careful with this business! Check everything in your vehicle before you leave. If the suggest a service or try and upsell you, get a second opinion. Such a disappointment. read more

AutoNation Honda Dulles - Here's a picture they sent me when I was waiting for them to finish my oil change. - Car Dealers Near Me - Sterling, Virginia

Mohammed was my first encounter when I was looking to trade in my car in 2023. He was the first call I received and after spending quite a bit of time working out details, I felt complete trust and confidence in Mohammed. I would highly recommend talking to him if you are looking to sell a used car or trade. He was different then the others. Something very genuine about him. I accepted the offer and decided to then purchase my brand new civic the same day. I've since done the regular services here for the last 2 years and Aaron is phenomenal. We will be selecting him moving forward and continue to use this dealer. read more

What are the chances that my 2014 Honda Accord is running fine, I bring it in for service, and the following morning it won't start? Honda tells me it was pure coincidence, that the throttle body simply died the morning after they spent nine hours servicing the vehicle (battery brakes, oil, side view mirror). An additional $95 dollars and four hours of my life later, the car is running again. Will it last this time? My husband is impressed that Honda serviced it at all when I brought it back that second day (the bar is pretty low for car dealers here in the DMV), but hey, if I'm standing in the waiting area staring at the technician assigned to my car, I, too, would do anything to get rid of me. P.S. Expecting soap in the ladies room is beyond expectation here, even after you ask several times. read more

My wife and I bought a three-year-old Honda Odyssey from AutoNation Dulles last month and were happy with the experience overall. We bought it at a price below KBB and based on comparable vehicles in the state, it was a great deal. I love their no-haggle policy, the sales guy Mauricio was friendly and personable, and the finance manager didn't push the unnecessary extras (extended warranty, fabric protection, etc etc) too hard. The van was missing a rear seat headrest, which they gave us the next time we were at the dealership. They also fixed the second key fob, which wasn't working. You could say those were oversights that they should have caught before selling the vehicle, but we were both satisfied with how quickly they were able to remedy both issues. I'd buy another vehicle from AutoNation again. Fingers crossed I won't have to for a few years! read more

In the 25 years of owning vehicles and maintaining them, I will never take my car or recommend anyone take their vehicles to AutoNation Honda Dulles. If you ask a question or have any concerns to talk to a service technician about, be ready to pay $189 before they will even hear your concerns. I took my car in for a recall that has been waiting for Honda parts for OVER a year! While driving to the dealership a light went on my car, which I took a picture of. When I showed the rep the picture he walked away, said that's weird and if I want help from them it will be $189 first. Customers concerns and safety has always been the first priority with every other dealership. Yes if there are fees associated with fixing or diagnosing anything, that's fine but BEFORE any conversations or even looking at or hearing any concerns I'm demanded to pay $189. I am new to this state and know where NOT to go with any of my current or future vehicles for work or personal. read more

I had a bad experience with my daughter's car. I posted a review and they called right away to address the issue. Pending outcome...

The GM himself told me I had a blown head gasket and i'd owe them $5,500 on my Honda CRV... I took my car to a real shop who knows what they're doing and it turns out nothing was wrong in the first place. It just needed some small little repairs that equated to being just over $500. read more

This review is for their service department, as I have had a lot of experience with them now over the past three years. It almost feels counterintuitive to be writing this, but it has been a pleasure to use this dealer for my service needs. My service advisor Fawad Hassan has been really incredible. He is always very honest with me and has never pressured me for any kind of maintenance or sales. I will continue to go to him for my service needs. I would definitely recommend their service, especially if you can work with Fawad. I continue to come here because of him. read more

My name is Shawn Purcell, and I am writing on behalf of myself and my wife Darden! I am writing on behalf of AutoNation Honda Dulles salesman, Syed Gillani! I found my new 2022 Kia K5 GT-Line on cars.com, filled out the online test drive form and Syed reached out immediately! Incredibly fast communication. We exchanged a few texts, and that evening syed recored a 1 minute "walk-around" video clip of the vehicle and emailed it to me! I've never had a salesman go tho this level! I was already sold on the car just from Syed's professional video demonstration! I schedule a test drive, and Syed communicated with me throughout this step as well! He is also a very positive and personable person, and greeted me at the dealership with a smile and a handshake. Syed already had the car ready to go for the test drive. I immediately decided to purchase the car during the drive. I never felt pressured in any way to purchase, and I truly got the feeling that Syed was proud to sell me a vehicle that would make me happy! Because my wife was working until 5:30pm, I ended up spending the better part of the day at the dealership. During this, Syed and I got to know each other in a more casual setting with discussions about our families, etc. It made the lond day go by quickly! While Syed is new to the deaership, he is already a top-notch salesman, and I would not hesitate to recommend him to anybody looking for a new car! Everybody at AutoNation was quite helpul, including Garrett and the finance team! From start to finish, this was about as good an experience as I've had not only purchasing a vehicle, but any larger purchase I've made over the years! Thank you Syed, Garrett and everybody at AutoNation Honda Dulles! A+++++ 10/10 transaction and experience!! read more

Horrific experience with this dealership. 1) waited over 5 hours to purchase vehicle this past Sunday. 2) Salesperson Aaaya was extremely disrespectful to both my son and me. She did not inform us on what was taking so long to meet with finance. She did not offer even a glass of water to either of us or shared where the bathrooms were located. 3) We had made an appointment to purchase/finalize the deal on Tuesday and completed all papers. Two hours before our appointment we received a call letting us know they had SOLD the car. I had even gotten the auto insured read more

I have been having trouble with my Accord's Collision Mitigation Braking System (CMBS). After some time (about 1 to 2 hours) of driving under Adaptive Cruise Control (ACC), the CMBS would shut off and also the ACC with it. Then I would have to pull off the highway, shut off the engine, and restart it. (This can be dangerous. Driving without CMBS can also be less safe.) The error message clears, and allows continued driving, with ACC, for another 1 to 2 hours, until the next CMBS failure occurs. Since driving the car for a hour, to reproduce the error, is not feasible, I decided to go to the dealer, on the next failure, with the error message displayed on the dashboard. This requires that the engine be kept running, since shutting off the engine clears the message. I took the car to Autonation Honda, in Ashburn, VA. I spoke with Fawad Hassan and then directly to the technician, who scanned the engine, and found that the CMBS software needed an update. A service bulletin had been issued about this. The scan took about 10 minutes. The update took another 30 minutes. I was in and out of there in less than 45 minutes. No appointment was demanded. I'm grateful that Autonation Honda had the flexibility needed to deal with an unusual, intermittent failure. read more

AutoNation Honda Dulles - Error message for a 2018 Honda Accord - Car Dealers Near Me - Sterling, Virginia

I took my Honda HRV in because the floors of the front and back seats were wet and there was water in the trunk after a rain. I have a 2020 Honda with 20,000 miles and haven't had trouble until now. When I looked on the internet to see if others had the problem there were several reviews and descriptions of how the problem was fixed. I took this info. to the dealer. When I described the water issue, the guy I spoke with said "you will probably have to go to a water specialist where they submerge your car in water to find out the problem." When I showed him what I had seen on the internet, without looking at the documentation that I had, he said "you can't trust the internet." I told him while that was true in some cases, that the information I found was documented the problem several times by different people. There were also descriptions of what people had done to solve the problem. Finally he took my notes and said they would look at the car. When I picked up the car they had implemented a couple of the solutions that were in the documentation that I showed him. He said again, if this doesn't take care of it, you will need to take it to a water specialist. When I got the car home, there was still water in the trunk. They did not bother to look in the trunk. I'm going to take the car to another dealership. After reading the reviews for Honda Auto Nation of Dulles, and my own experience, I'm not impressed. I recommend that you DO NOT take your car to this dealer for repair. read more

Worst auto buying experience ever. Came back to buy a car after putting a deposit down and informing of return that afternoon and waited a hour and a half and counting for finance department despite not even using financing. read more

The service department is terrible. The lead service writer and service manager are difficult to deal with. My Dad's car had a simple oil change and the tech did not tighten the oil plug. This left a huge oil stain on my brand new concrete driveway. They have been jerking me around for 4 months saying they will clean it. They promised a professional concrete company to come out to fix stain. That hasn't happen. I am calling Autonation HQ to file a formal complaint. Be very careful when buying a car from Dulles. They have tried many times to screw me. I have an extended warranty and the service writer fights me every time. They have also tried to pass off faulty work to me that they caused. I'm lucky I know my way around the mechanics of a car. Over the last 20 years I have bought multiple new cars from Dulles. They lost my future business because of their horrible service I have been receiving. read more

They are charging me 180$ for a diagnostic to take care of a recall on my car unless my car fails which is when they're going to take car of it. So they want the car to break before they can take care of a simple recall. Expected better from Honda. According To DMV "Vehicle manufacturers are required by law to make recall repairs at no cost to the customer." read more

Stereotypical "Used Car Salesmen" experience. If you're looking to be talked down to, condescended, and cussed out..... then is the place for you! I've been shopping for a Ram 1500, and saw many others in NoVa that were better deals. When I reached out through Car-Gurus, my request for information was answered by Adoneyas Teferi. Before even an intro, he jumped in car sales tactics. Adoneyas immediately started requesting proof of other vehicles..... then stating, "We don't play any Bullshit". Upon the completion of that sentence, I abruptly ended the call. It's clear he and his employer are completely about the "B.S.". Calling people out of the blue at 7pm when families are having dinner. No apology for the uninvited call, or for calling so late. But I get it, there are suckers out there and they the ones who keep these types of businesses in business. read more

Dealt with Steven in sales. I called in the AM told him the car I wanted, said I just needed a couple of photos not found on the listing and that I would be willing to put a deposit down to hold the car run my credit have everything done but sign the paperwork. Got the photos, like what I saw and said right away let's get the credit check and other info done and move forward. Got him the info with in 15 minutes. After they ran my credit I never heard from Steven again. Finance took hours to respond back with numbers, I said I just wanted to shop the rate real quick but wanted the car. Had one other conversation with the finance manager who mentioned "hey I saw other people test driving the car today so might want to make a deposit to hold it." Soon as I got off the phone I tried calling Steven multiple times (straight to VM), tried to text as well and got no response. I emailed the finance manager right after a little after 5pm letting him know I tried to contact Steven for the deposit with no luck. I heard from the F.M at 9 pm via email to contact my sales person for anything I need. Fast forward to the morning and the car listing is gone. Dealership put me through the motions hard checked my credit and just ghosted me. Steven gave 0 *****. Didn't tell me anyone else was looking at the car, didn't try to expedite getting my deposit. Instead ghost me with no updates. No apologies. Nothing. I can't wait for the dealership's generic response to this post apologizing for experiencing and asking me to call the provided number to speak to the GM.... read more

BEWARE of this dealership! It is the worst one around. They advertised a car online that we sat down to purchase only to find out it wasn't supposed to be for sale yet even though we were able to test drive it. After the managers told us it wasn't ready for sale and we couldn't purchase it, they said two other people were interested in it. If it isn't actually for sale, what does it matter that other people are interested? Even it if was a mistake, one would think a business would try to please the customer in some way. Not this one. Nothing was offered to make it right. Nothing. This isn't the first bad experience with this place, either. For another purchase, we were there for four hours waiting for them to get their act together from doing paperwork to finding missing keys. No car is worth the hassle you will get here. read more

I strongly advise against buying a car from Auto Nation. Here's why: I bought a brand-new Honda Accord in late September 2023. Upon receiving my tag and title, I noticed the tag sticker was only valid for one year despite paying for two. It seems they steeal the fee for one year and didn't disclosed anything. When I asked for paper. The finance guy was worried and told me, no, not, it is not for you. During negotiations, they informed me that the payment plan was for 60 months, but upon closer inspection, it turned out to be for 61 months. Overall, my experience with Auto Nation has left me feeling deceived and taken advantage of. Their dishonest practices and apparent disregard for customer trust are deeply concerning. read more

BEWARE!!! Probably the worst dealership I've ever been to. The service person 'Aaron Ortiz' was arguing with me about keeping my key ring on, he was the only person to ever do this, it's not a big deal but it's the fact that he really argued with me then when I said 'I really don't want to argue with you' he threw the keys down on the desk? Then proceeded to tell me 'it'll be a couple of hours' for an oil change! I've never been here for more than an hour for a simple oil change. Don't even get me started on when I bought the car...I only come here because my plan has free oil changes read more

Would give them zero stars if I could. This is the worst dealer I've ever been to. They do not care about the customer. We bought a Toyota van there in 2017. They took four hours to write-up the deal. If they hadn't already taken the license plate off our trade-in, I would have left. Seven years later I saw a Subaru that fit what I needed listed online. Against better judgment I called to confirm it was available and made an appointment to see it, and buy it. I took off work early, drove an hour to the dealer, met a friendly salesman who showed us the car. The air-conditioner didn't work, but the salseman told me it would be fixed. When we tried to buy the car, the salesman left us to confer with a manager. We had to go to the managers' desk to find out what was going on. They told us the car never should have been posted online and that they hadn't determined a price yet. They didn't offer to show us any other car. They didn't offer to hold the car and give us whatever the revised price would be. They just didn't care that we wanted that car and took time to come to their dealership based on their advertisement and at the invitation of their salesman. They just don't care. I will never set foot in that dealership again. There are plenty of other options in the area. read more

They were dishonest. They wasted four hours of my time. I filled out a bunch of paperwork only for them to tell me that the two cars I was attempting to buy for my daughters would not be available for delivery until Tuesday (It was Easter when they told me this). The manager told me I had two choices 1) put a deposit down, or 2) come back the next day and complete all of the paperwork over again. He must have forgotten about the choice I actually made: walking out and buying nothing. At anytime during the four hour, time wasting process they could have told me that the cars wouldn't be ready for delivery that day. They didn't because they didn't want me to leave and shop somewhere else. Also, they asked me to sign one form for each of the cars indicating that I understood they were certified, pre-owned. This implies that the necessary inspections were completed. The thing is, those inspections were not complete, which is one of the reasons why the cars weren't ready for delivery. The manager indicated that they would be, though. How can he possibly know that prior to the inspections being complete? What if they found something that would have prevented the certification? Why would they ask me to sign a form acknowledging something that was not yet done? It calls into question their crap claims about the gazillion point inspection before a car is certified. The worst part is that Aya, the sales person, called me a couple of hours later attempting to explain what happened. I thanked her for the call but indicated I was no longer interested in buying the cars from them. She then rudely hung up on me. She must be indicative of the rude and dishonest culture at this dealership. This dealership is terrible. I guess the great thing about living in America is that there are numerous other choices for me to choose from. Do yourselves a favor and avoid this place. They really are horrible. read more

I came here for 2 years to service my Honda Civic after moving into the area and needing to find someone reliable. Every time that I have come to service my car I am waiting for over two hours and am given over $1000 in suggested work that is usually not consistent with what they last recommended. I once came to have my car serviced for my TMPS light being on, and they recommended that I replace a tire pressure sensor that was dead for $400. I had it done there. A month later that light came back on, and a different service man told me that it's too expensive to replace them and recommend that I DON'T replace them and just come in every few weeks so they can check my tire pressure. My most recent visit was to have a tire checked to see if there was a leak (there wasn't one) and to have a state inspection done. When someone called the day prior to confirm my appointment, they said that it would take less than 30 minutes, and asked if I'd like a complimentary appraisal with no extra wait time. I agreed to the appraisal. A few minutes later they called back and told me that they had just seen my appointment was at 7am and the appraisal team doesn't arrive until 8am if I'd mind waiting for the team to arrive and an additional 15 minutes. I declined the appraisal as I did not want to wait any longer. The morning of my appointment started fine, and after an hour I asked Adam how much longer it would take and he said "shortly". 30 minutes later someone comes by and asks if I would like to have my car appraised and acknowledged that he had seen I had already been waiting for some time and that he knew I had already been asked the day prior. I did not want this appraisal done and he asked again saying it wouldn't interfere with whatever I am having serviced and I declined again. A few moments later I was given the rejection to my state inspection and was told I needed a new power steering pump for $955 and said it was leaking. I waited another 30 minutes until I received my car back. For expecting less than 30 minutes of a wait, I waited an actual 2 hours so I had to miss part of my work. I took my car elsewhere to have this fixed and my power steering pump has nothing wrong with it. I will never recommend or return to this business. read more

Had car towed to dealership on Monday 12/30/2024 around 4pm they could not find keys and kept giving runaround and then stopped answering calls. It's now Thursday and now apparently they do not have the manpower or time to even look at car. The issue is the CTV transmission that is under an extended warranty but I guess since they won't make $ they can't find the time, meanwhile I'm car less and need to figure out how to get to/from work. A GM reached out via review with a phone number to no one as no one answers...need car back! read more

I was interested in purchasing a vehicle I found online, 2021 Mercedes GLS450 priced at $63k. I arrived on 09/22/2023 and test drove the vehicle- and accepted the vehicle as priced and signed an agreement to purchase at first paper. There were some issues with the vehicle and my sales associate, "Kevin" Azizsired handled my transaction under supervision of Assistant Manager, Sunny. I was ready to purchase the vehicle with my pre-approval check from my financial institution in hand along with my cash deposit in hand. I was advised that the vehicle was going to go through the Mercedes dealer for repairs and once completed to come pick it up. At this time I advised Kevin that I would be returning with my husband, a disabled veteran with sales tax exemption. Kevin assured me that the Financial Department would handle that. 10/07/2023 I returned with my husband to purchase the vehicle. All repairs were completed as agreed upon. Again, for the second time, I was ready to purchase the vehicle- even had proof of insurance ready. Ready to sign, I was advised that nobody was at the dealer for titling because it was Saturday and that the tax exemption could not be processed. I thought it was odd that nobody was there who could do titling on a Saturday and wondered how they sold cars but nonetheless I was turned away AGAIN and advised I would be followed up with on Monday. On Monday, I was advised it was Columbus Day and nobody could process this paperwork and to wait until Tuesday. On Tuesday I received contradicting text messages from Kevin saying the tax exemption was processed then again saying it was not. I had previously received an automated email from manager, Steven "Pete" Walsh. I had responded to that email previously expressing my concerns about Kevin and had never received an acknowledgment or response. I decided to call Steven directly to try to get clarity. I was surprised he answered the phone! In talking to Steve and trying to gain clarity- I was interrupted frequently as he tried to explain and support why the tax paperwork could not be processed- due to outside financing. This did not make sense to me as we have purchased numerous cars over the last 10+ years with the same financing from our same financial institutions from several different dealerships who never had any issues. When I tried to gain an understanding Steve dismissed my concerns saying this is just how it is done and that he can not attest to why we were granted an exemption previously. Trying to move past this, I further expressed to Steve that it was Tuesday, and that my husband was having surgery on Wednesday and that I would not be able to return until Monday or Tuesday (following) to pick up the vehicle. I further shared that I was worried about them not holding the vehicle with the weekend coming up and a potential buyer coming in who did not have the same obstacles of having the disabled veteran tax exemption would purchase the vehicle instead. This is where I hope the calls are recorded- Steve raised his voice and began yelling. Instead of offering assurance and delivering customer service I was yelled at for "accusing" them of such... I asked him if he could stop yelling and he continued yelling saying "I dont know what you want me to say this is just how I talk lady". I then told him I was sorry that I thought I could gain clarity by speaking with him and sorry for calling. He continued to yell at me not to hang up the phone. I thanked him and hung up. The disrespect. He then had some one else I had never spoken to before call me and attempt to speak to me but at this point I was shaken up and in tears after how I had been spoken to that I told this person I would wait to speak to Sunny when he returns. Subsequently, I determined I would not open d $67k (after taxes which they could not exempt for whatever reason- and fees) at an establishment where my concerns are dismissed and I am gaslighted and yelled at. Please see attachments of communications. As a manager myself in the public sector, I am disgusted in the hostility, disrespect, and lack of professionalism I experienced. As a 100% Disabled Veteran family- I am appalled at the lack of patriotism and negligence of this entire staff. read more