I cannot be more effusive. I called, they responded with urgency. In a world of massive dealer markups they offered msrp. I repeat, in a world where everyone is price gouging, they refused. At a car dealership. Please let that sink in. They wouldn't budge on the dealer fee, but how many would have? Overall great experience. I used outside financing with no issue. I've purchased 4 brand new vehicles before and this was the simplest and least hassle of all. read more

My husband purchased me a 23' suburban in 24' with a bumper to bumper warranty on it. We were told during an oil change that the real seal was leaking. We knew that there was some recalls on the suburban so got it into Ted Britt's. We have had a Ram at Ourismans since November 25' and STILL do not have it back (another story) so this was to take 13 hours. On we dropped off Monday and was out of town Friday for the weekend. Friday we received a call that the surburban was done and "OUR" cost is over $1000. My husband said "excuse me?" Why is that? Heather began to tell my husband it was 19 hours of "labor" THIS was not accepted by us at all. We called our warranty company and he said that from their books this was an 11 hour job and they paid for 13 hours. The mechanic counter Heather blamed this on the service department manager. We are here to pick up our vehicle and will keep posted how this is playing out. Again, understand we would NOT use Ourisman and told them we expect more from them and she told us she would do her best. We have been here 15 min today and still nothing! So we have our truck thanks to Moose!! Heather is not helpful at all as it turns out. She wouldn't call anyone on the phone she just text Orlando. Moose got Heather to get Orlando on the phone and proceeded to tell the issues of if you're getting your rear main seal repaired you have to remove the oil pan and empty the oil and yet was still trying to charge us for oil change! ‍ so I'll give Moose a star, but this shop still gets a 1 star! read more

One star. My experience with Ted Britt Chevrolet in Sterling, Virginia, was more than unpleasant--it completely sucked. I live in Massachusetts and spent a significant amount of time trying to purchase a vehicle from this dealership. I initially worked with a salesperson, but suddenly learned that he had been fired. After that, the entire process became even more confusing and frustrating. I was sent multiple versions of purchase and sales agreements that appeared inaccurate or misleading to me. It felt as though the dealership was creating excuses because they did not really want to sell me the vehicle in the first place. I already had financing approved through my own credit union, but the dealership would not provide the proper documentation my credit union needed. Instead, I felt that they were misleading me and pressuring me to finance through the dealership. I was also told that the title would be sent to my credit union to secure the financing. I later discovered that the dealership apparently did not have the title to the vehicle at that time. This caused additional confusion and made me question the honesty and transparency of the entire transaction. Because I was purchasing the vehicle from out of state, I paid out of pocket for a pre-purchase inspection at a Lexus dealership. Ted Britt Chevrolet gave me a hard time about arranging the inspection, even though it was reasonable for me to have the vehicle checked before traveling from Massachusetts. The Lexus inspection found problems with the headlights and the driver's seat heating and cooling ventilation fan motor. Despite these issues and the repair costs involved, the dealership was unwilling to offer a reasonable discount on the vehicle. There were also unexpected fees that were not clearly explained to me beforehand. The final straw was the general manager, who was extremely rude and told me that I should find another car. After all the time, effort, money, financing arrangements, and inspection costs I invested, I found the general manager's response completely unprofessional and disrespectful. This was a terrible experience from beginning to end. Based on my experience, I would STAY AWAY  FROM TED  BRIT CHEVROLET. Anyone considering purchasing a vehicle from this dealership--especially an out-of-state buyer--should get every detail in writing, carefully review every document, independently verify the title, and obtain a pre-purchase inspection before paying anything. Also don't let them bully you into financing with them read more

I wish I could give zero stars. I brought my Tahoe to Ted Britt Chevrolet after a known factory engine defect left it disabled. My vehicle has now been sitting completely disassembled in their service bay for 30 days--but ONLY because this service department completely neglected my vehicle, failed to communicate, and caused severe internal diagnostic delays throughout the entire month of June. Now, because their own internal slowness caused the timeline to drag out, the General Manager, Toby Kirk, is forcing me to return my service loaner by tomorrow under the guise of a "30-day insurance rule." I offered to come in and simply sign a standard paperwork renewal to keep the insurance compliant while GM Corporate finishes their review of the manufacturing defect this week. Instead of showing leadership or extending grace for his own department's unprofessional delays, Toby refused a simple paperwork renewal and demanded the car back, knowingly leaving a family entirely stranded right before the holiday weekend with a disassembled vehicle still in his garage. Total lack of accountability and abysmal customer service from the top down. Avoid this service department. read more

The salesperson Burak was extremely communicative, transparent, and easy to work with - no qualms with him. However - the experience took a turn for the negative when I was unable to come to a resolution on having two working FOBs. Part of the sale was having two FOBs - however, upon learning that the second remote did not work, the Ted Britt Chevrolet team has been unwilling to work with me on getting a second working FOB. I will admit that I should have gotten this in writing, however, one would think that common courtesy would prevail and they would support a client (who just purchased a vehicle) in having two working FOB devices. I left a review on google - which was replied to, but upon calling, they were unwilling to work with me. I would recommend getting it all in writing if you choose to shop here, which I would not do again. read more

Wow. What a rip off place is ted britt chevy. Last night (july 2nd) my chevy traverse broke down on the highway while i was on my from NJ to down south. It lost power, battery drained and did not hold charge. I guessed the possible issue to be the alternator. It was late so I had it towed to ted britt chevy on leesburg pike in sterling, VA. It was nice of them to take the car in for diagnosis in the morning. They said that alternator and the battery needed replacement. When they quoted me the price, I almost fainted. Approx. $2,400. ( alternator is approx $1,900 and battery $500+) When I mentioned that it was unreasonably high by any stretch, they said that prices are higher in VA than NJ, which is pure BS. They knew that I was stranded and in a jam and could not take the dead car to another workshop so they were not willing to reduce the price even a bit. Now, I would like to like ask any and all car dealers, mechanics or people who have had their alternator replaced, am I the only who is surprised by this ridiculously high price? I had no choice but to get the work done reluctantly because I had to get back on the road. I spoke to the manager before picking up the car and he said the price is not high and he cant do anything. I am extremely disappointed and hurt by this rip off by ted britt and would recommend everyone to stay away from this dealership. Once I get back home, I plan to report this to chevy and BBB and make this viral on social media with the copy of the invoice. read more

Had a safety inspection of my truck early June. Drove a little more than 1,300 miles and two tires went flat and the other two were miles away from following. Reason for the failures was weather related age of the tires. Basically they were cracked on the side walls and Ted britt failed to tell me so they could be replaced. Instead, had to get a tow truck, and pay a lot of money to replace all 4 tires in the middle of nowhere. Not how a reputable business should operate. They have lost my business and recommend to take your car somewhere else. They are not to be trusted. read more

I would give it a negative score if could. we decided to take advantage of the electric vehicle tax incentive. After everything was done, my wife signed all paperwork we left gave us a thumb drive nothing was on the thumb drive no paperwork. When I called to request the information sent to me for tax we find out we can't write it off. It should be part of the lease. Somehow Ted Britt stole $7500 tax incentive. It's not on our paperwork and they also took $8000 from my trade-in so 15,500 is nowhere to be found just the 8000 cash and nobody will answer my calls or emails. stay away from this place they will rob you blind. Please pay attention to the reviews!!!!Mr and Mrs Curtis read more

"The Best Vehicle Purchase Experience Ever!" Yesterday, we purchased a Silverado from Mas Hill, a salesman at Ted Britt Chevrolet, and it was truly the best vehicle purchase experience we've ever had. Mas is an exceptional person, and his professionalism and kindness made the entire process enjoyable. The support team was equally outstanding. Victor and Angel were wonderful to work with in finalizing the transaction. Since we were purchasing from out of state, we had many questions both on the day of the sale and afterward. They were always responsive and helpful. My husband and I feel that we received a fair price and were treated with the utmost respect. We highly recommend Ted Britt Chevrolet and salesman Mas Hill for anyone looking for a great car-buying experience. read more

went there twice just to waste my time. they did not tell me or tired giving all the info as i needed until the end. both times i went- ( i asked like 4 times for the apr never got it. i had to wait and waste my time... again lol. i didnt get the Apr until 30 min of me waiting. i got really high aprs just to drop it lower and lower when i said no. GM is very rude if he doesnt get what he wants... very childish haha this is coming from some one who is younger then him. after trying to get more down payment from me and kept explaining the same thing after i told the GM. i understand and no need to explain. i said that if it doesnt work just ill go. then kept explaining things all over again after i understood just took longer. then the GM prodly says i will not waste my time or the banks. mind this i waited wait for 4 hours respectfully lol. he wasted his time.. and mines...also the banks. emotional men people work here you can see it. then i came back again the next day because they dropped payment but wouldnt not tell me the apr. i waited again and they told me to pay for the insurance. (which i didnt because i wanted to get the car) i told then nah i need to find out what i am getting into before that. i asked many times again. (about 5 times) to the rude GM and angry Owner. once i waited about 20 minutes or more. the bold guy came up to me and then finally we went over the number with the apr he gave me some BS about to how to refinance to my bank once i hit 12 months to have a lower payment. ( you can go to the bank and get it for a better deal and apr since they have your money flow) People please don't listen when they say those things about refinanced through the bank that will screw you up and make them make more money. they will do anything for a sale. they also work with the banks and thats how they both get money. don't be stupid and take your time dont rush it leave it if need. you are the customer you should feel good and satisfie. mind this i would have paid 4 k for the car in one year and paid interest 6,000. after i figured everything out with someone. i said no right after, the owner the bold guy. he got mad because i turned down the deal. these people are such a lie... when he was trying to give me a apr of 22.49. then dropes it to 19% such a waste. they try saying i wont get a better deal anywhere..... i got a better deal of 7.9 Apr and thats where exactly i took my money. Dont waste your time there and be careful you can see and feel everything. they are using you and not your friend. the smiles and eyes can show you where the devil hides. There's no need for me to call--I already explained. From now on, I won't be sending anyone there or buying from that dealer. I prefer working with people respectfully, not being pushed, criticized, or asked personal questions, like the bold guy did about copay. You could've accepted my "no." I value respect and open-mindedness, and this experience was a waste of my time. Thank you for the lesson. read more

Ted Britt Chevrolet - Auto Repair Near Me - Sterling, Virginia

The service advisor team is awful. I've been in here several times for routine-more complicated things and I'm always met with a negative attitude from the start. At one point I asked them to upgrade my brakes to a higher spec (all genuine Chevy parts of course) and was told they wouldn't take on the liability of installing "aftermarket parts." Again, all Chevy genuine parts on a vehicle that it was designed for and came from the factory with and purchased from gm with receipts. Every other dealership was willing to install them. The advisors treat you like an inconvenience, and the labor rate is astronomical. Went back to attempt to get my kicker subwoofer installed in my truck and initially was told they had never heard of it and they would not install aftermarket parts. After informing them it was a genuine Chevy part purchased from the gm parts store, they quoted me over twice what the unit cost for install. I went to another dealership and paid half what they quoted. Sales team is fine, but go somewhere else for service. They are jerks. This dealership is located 5 minutes from my office and I drive 45 min to go to Lindsey instead because they aren't rude as hell over there. I don't normally write bad reviews but it's just a consistently horrible experience here. FIX THE CULTURE OF TREATING YOUR CUSTOMERS LIKE A PROBLEM. read more

Fantastic transaction with a professional staff and sales people. Plenty of followup, great communication by my salesman Dre and support staff. Very good dealer and experience. 5 stars all the way!!! VA to NJ and the car was perfect. read more

Ted Britt Chevrolet - Thankyou Ted Britt Chevy and my salesman Dre for my new corvette. We all have choices of dealers and Ted Britt was superior. - Auto Repair Near Me - Sterling, Virginia

I just wanted to tell you about my wonderful experience with Maria Byrd, one of your sales associates. She was the most professional, friendly person I have had the pleasure of dealing with. She is knowledgeable, insightful and a very warm and friendly person. Your business will go far with people like Maria. read more

STAY AWAY! I negotiated an out-the-door price over the phone(as you should do to stay away from their sales pressure tactics) with their GM Angel and we came to an agreement. I told him I would be there between 7 and 8 that evening to pick up the car. When I got there they had SOLD THE CAR TO SOMEONE ELSE. I drove an hour each way and did all the negotiating for absolutely nothing. They clearly have no respect for you or your time. read more

My experience with Ted Britt Chevy Dealership was an great one. The sales department were helpful, the finance department (Tony Anzo) was amazing. Grateful and blessed. read more

My salesman was John Gordon. He is punctual, outstanding communication and professional. He never once pressured me in any way. When I arrived at the dealership, I was greeted immediately. The Ted Britt Chevrolet team made me feel welcomed! Everyone was super nice and professional including the finance manager Tony Anzo, who I was grateful to have met. Tony did not brush me off but helped make this purchase affordable. If all finance Reps were like Tony, there would be so many more buyers! Will definitely be going back to Ted Britt as long as Tony and John are there. Both took their time and never once rushed me or took shortcuts. They answered ALL of my questions even if it was repetitive. The dealership was clean and I can see the employees respected each other's space. They were not snobs at all!! In conclusion, it was worth the drive to Virginia. So glad I went with Ted Britt Chevrolet! read more

Great experience at this dealership! Kazim did a great job helping me with the truck I purchased, didn't try to pressure me and was engaging. The Financial Manager Tony Anzo did a great job providing options when I wasn't convinced a warranty would work for me. Best part about this experience was how efficient and concise the process was. They are doing it right at this dealership! I'll definitely be referring family, friends and coworkers! Well done guys! read more

The car buying experience was top notch. The deal was coordinated over the phone with CJ as my salesperson. I told him upfront I didn't want to deal with any up sales madness like completing the OFAC form. OFAC requires a name check against a list, not a SSN check. Some dealers use the OFAC to get your SSN and consent to run your credit. Since I had financing through USAA, there was no reason to run my credit and no I didn't want extended warranties or paint protection. (This was my 5th new car in 4 years due to manufacture defect issues and wanting an EV so no telling how long I would keep this car.) CJ and Emily were great. Provided all my docs via text and I received the electronic eligible docs before my arrival and signed via docusign. Once I got to the dealership, (CJ picked me up from the nearby rental car place in his personal vehicle) signed a few that required a wet signature, received a tutorial of the car features then I was out! Totally the way car buying should be. UPDATE:: My tags arrived at the dealership and they called to ask me if I wanted them mailed to my home since I live in Md. I said yes so they are FedEx'ing at no additional charge to me. AWESOME! read more

Ted Britt Chevrolet - My new Bolt EV 2LT - Auto Repair Near Me - Sterling, Virginia

Charged me for a diagnostic test that I didn't agree too. I asked for someone to look at my infotainment system when my truck was in for a recall. I told them that my screen wasn't working and didn't know if it could be fixed or needed replaced. Service Advisor said he didn't know about the issue I was having and would have a tech look at it and if it needs a diagnostic he would call and let me know. I just wanted to know if it could be fixed or needs replacing. I told him do not proceed with anything repair or diagnostics before contacting me. I got a phone call about a couple other things they wanted to let me know about. Nothing on the infotainment system but a price to replace it. I go to pick up my truck and the service writer is gone for the day and I have a Bill for a diagnostic test I didn't agree too. Nor did I get any report from a diagnostic on what they found. Nothing but a Bill for nothing. I already knew the screen wasn't working. I didn't need a diagnostic or agree to it. Charged Me for nothing. Never going back again or recommending anyone too either read more

I spoke with a person named Chris in the service department today 7/18/2024 about my initial service for my 2024, corvette, he was very obnoxious because I asked what the service consisted of, and what the Ted Britt for Life service meant. I was told I needed to read my contract. I will take my car to a service department in Prince George's County Maryland Where I live and am appreciated. I'm so sorry I purchased my vehicle from Ted Britt the service is horrible. Erick Brown read more

I bought a used car (which came with a recent successful safety inspection) & brought it to Ted Britt for a pre-purchase inspection. They told me it needed extensive work (replacement of control arm & power steering pump, F&R brakes, suspension, tires, etc) totaling over $8,500. Distressed, I brought the car to my neighborhood repair shop and they quoted me $1,900 just for brakes & tie rod replacement. All the other issues "found" at Ted Britt were minor wear-n-tear issues that shouldn't have failed the inspection. Ted Britt is a dishonest shop seeking to take advantage of people. Avoid at all costs. read more

This dealership manipulates people into commit financial fraud, They do not care whatsoever about a single thing on top of that disrespected my mother by telling her to quit whining when we went to confront them about the fraud. This place is absurd and lacks transparency and I would not recommend purchasing a single vehicle from this dealership if you would like to stay out of fraud. Absolutely outrageous. read more

STAY CLEAR-You could not pay me enough to ever purchase another vehicle from this place. I bought a used 2022 chevy tahoe from them in November. I made the mistake of going here because the had a used vehicle at a great price. They charged me for extras that I specifically told them I did not want. This is on me. I didn't catch it until it was to late. secondly, i asked for the second key, they told me they did not have it. Not sure why i didn't find this out until I was on the way out the door. I have emailed the sales and finance guy. I have not heard back from them. I called them and no response. Talked to them via there messenger app, someone will get back with you. Once they have your money, they don't care. They told me that a second key would be $800. I got a gm oem key, for less then half of that. They have a shady business practice and non responsive. I'll stay local from here on out. not making this mistake twice. read more

Once again, Service was spectacular. Jorge always willing to answer every question I may have and give me all the confidence I need to allow Ted Britt Chevrolet to work on my vehicle. I also have to give credit to Lee the service tech for working on my vehicle and doing an excellent job. Ted Britt has spectacular employees that pull me away from going anywhere else, that being said driving an hour every time makes it worth it. read more

Service Department really tries to take you for a ride with unnecessary work/failures. Took truck in for inspection and oil change. They set themselves up for failure by doing battery checks first, which made it impossible to do any emissions testing. Then failed the safety inspection over BS claims like streaking wipers, and claimed worn ball joints. Then quoted me $5400 worth of repairs needed. Took to another mechanic, replaced $8 bulb, debunked all their 'concerns', and got my inspection completed. Stay away - not an honest shop read more

I would never recommend their service ever. Their sales experience is subpar. But when it comes to service they do not come any where close to the jiffy lube down the street! Each time they had my car more than a month. Each time they could find the fix to the issues I had. It's a shame that this has happened! My father used to buy cars and I started doing the same. The cost of cars have gone up 30% but the quality of their cars have gone down 30%z. How is it okay to do business this way? It isn't.. I sold the Lincoln Navigator with 50k on it. Stay away from Ted Britt and all aspects. Go to Joyce Koons you'll be happier with the services. I will never do business with them again. read more

I bought a Chevy Silverado 1500 High Country from Ted Britt. Today (7/24/24) I went in to get a new wheel. I purchased tire and wheel protection when I bought the truck, but honestly, I can't remember the terms. The person "helping" me told me to find the information on the fob that gave me when I bought the truck. I have no idea where the stupid fob is....He told me I could go to the finance department if I needed that information. I asked how much the wheel would cost. He condescendingly told me that different wheels cost different amounts, and he didn't know what wheels my truck has-of course we were looking at the truck and he had all the information up on his computer screen. I was told the parts department could help. Bottom line is he didn't care to help me. Fortunately, there is another Chevy dealership on my way home. They were more than willing to help! My new wheel would have been here tomorrow, but it was too late today to get it by tomorrow so they will install my new wheel Thursday at 10. Ted Brit lost a customer for life over a wheel I was willing to pay for because the service guy is lazy or doesn't care. Bob Partin read more

Kudos to Service Advisor, Jorge Not only did he have a pleasant demeanor at 8am, he kept me updated every step of the way while my Tahoe was being serviced, applied all eligible coupons, ensured I knew exactly what needed to be handled immediately and overall provided excellent customer service...well done, Jorge....Thank You read more

3/5, Multiple visits. I've been having my car serviced here for a couple years now and overall it's a fine service department. It has reasonable accommodations and good service capacity. It lags behind other brands like VW from my experience But is on par or better than some of the more mid-range brands. But from my experience with Chevrolet service departments it's one of the best. read more

Ted Britt for Life didn't work for me. In November, I called Ted Britt Chevrolet for warranty repair and scheduled maintenance on my Chevy Volt. They told me technician was no longer certified to work on the Volt, so I had to take it to another dealership, which meant I didn't get the service loaner or any of the other TB4L benefits. About two weeks later the check engine light came on - the EGR valve needed to be replaced ($1,200.87). Ted Britt's technician was still not certified, so I had to take it to the other dealership and pay for the repair, and again, didn't get the service loaner. I called Ted Britt about warranty coverage and they told me that the EGR valve - Exhaust Gas Recirculation - was not part of the emissions system (which I had a warranty) or the powertrain (which is supposed to be covered by TB4L). I would give one-star, but the service manager was courteous about it. read more

I went to buy a car for my daughter and after an hour I finally found something that would work for her. I then told the salesman that I had to be under $200 per month and that I was going to out $500 down. Keep in mind that the car was only 11k. When i went to test drive the car, the battery was dead and I noticed that the car definitely had some front end damage (which was apparently not reported to Carfax), and some big paint issues. I attempted to work with the salesman and his manager. They came back to me with a deal that would require me to spend $215 per month and put $1000 down. I respectfully thanked them for their time and told them to have a nice night. A couple of days later a salesperson named Angel started texting me. He was extremely rude and condescending. I kept his text messages so that I can show them to the Ted Britt management team and to my lawyer. DO NOT BUY A CAR FROM HERE. ANGEL SHOULD ALSO BE FIRED. My family has bought 10 cars from Ted Britt Ford over the last 25 years and Ted Britt Chevy has ruined the relationship in one visit. read more

Ted Britt Chevrolet - Auto Repair Near Me - Sterling, Virginia

See all

Jason and the entire service team did an outstanding job in servicing my SUV. Thank you!

What a truly horrible experience. Bought a car with 3 miles on it, broke down the same day needing a repair that "would take two weeks." Heard nothing for three weeks and was told to call Chevy Corporate to "push it through" (as if I'm going to get a better contact at a giant corporation than the people who work for the dealership). After a month of no updates and no progress, I submitted for a lemon law reimbursement that was stalled at every step, including being told they couldn't replace the car because there was nothing available to match the model that I bought. At one point the dealership apparently sat on paperwork for a week because "They thought this was already handled" despite they doing nothing. It took more than three months to finally settle and get my money back. "Ted Britt for Life" isn't a perk, it's a warning that you're stuck with their terrible service from the moment you drive off the lot. Don't know what car I'll replace this with, but whatever model, it won't be from a Ted Britt dealership. read more

Asked about a used truck via an online car marketplace. Email responses back were not what I asked and bordering on creepy. When I finally made a complaint outlining what I thought about their weird, ineffective marketing, I got this email back from the "Internet Sales Manager". Suffice it to say, if this is how they handle customer complaints, there is work to be done. Against my better judgement... Thank you for straightening me out! From the UPMOST bottom of my heart - thank you for saving my automated email career! For the record, because I have to keep bugging you until you reply, it is difficult to ask the same person the same thing every day when they wont reply. Let me straighten you out - simply say youre no longer interested. Get a life, I lost interest in your book of a response after the first rude sentance, I hope you didnt spend too much time on the remainder which I personally dont care to read. But then again, the fact you felt the need to also COPY other people to show how "smart" you are only makes you look like even more of a jerk - which I am shocked is even possible to be any ruder than you already are. By the way, I can copy people too, I have more friends than you - HAHA! Im glad you will never buy from us because personally I would never sell you a car. EVER. No need to reply, I will not stoop to your level again. Morgan McCarthy Internet Sales Ted Britt Chevrolet Work: 703-450-7500 Cell: 703-474-8715 read more

When I was buying the car, I was promised to get a free car charging station installation but, that was not true. I also had to go through months of all the issues, with even trying to submit my request of charger station installation, that was also promised by the Ted Britt sales associate that he will handle the form submission,  which later I found out that it was not done. I contacted the manager/owner of the company (Joseph Britt) for the issue but, he didn't take any ownership of the stuation and didn't make an effort to fix it. On top of that I had inconvenience of using electrical car without the charging station at my house for 7 months since I purchased it from the company untill I found another company and paid for the installation. Ted Britt is not a reliable company. read more

Now that my service agreement with these guys is finally complete. I'm done. I've had issue after issue dealing with Ted Britt to the point where Mr. Britt knows about me. It's been a bumpy road, but Ted Britt came through many times of promises not being kept, inaccurate service times, no updates, etc... dealing with my dog and the car shutting off for service work. The atrocious behavior I dealt with trying to get a simple oil change today shouldn't be tolerated by anyone in business. If this was my business, Mike Torian would be fired on the spot for the way he treated me if you keep reading there's a strong reason why he treated me the way he did and it's management's fault. It's pretty simple, Oil change, told it would be a couple of hours, brought it in at 9:30 am and it was 330pm and nothing had been done. I had to call 8 times just to get a sales manager to see what was going on. No one in service would answer. What was the response when I walked in? I was towered over by Mike attempting to steamroll over me asking "So what can I do for you, can I help you" after I contested the extra charges. Jason, check the cameras. It got so uncomfortable I asked the nice cashier lady to go get the sales manager or Jason. I was continually berated by Mike for almost 4 minutes "I'm the only person you can talk to now, what can I help you with" over and over again after repeatedly stating I needed to finish my conversation with Mark moving to the point of harassment I just got to the point where I stopped talking to him. Mark was apologetic, and the sales manager Dave was nice and understanding. I've never had such a hard road with a company before. It's a shame because after speaking with Mark the Service manager his words were "If I have to get involved, my service advisors are not needed." Jesus... It makes total sense now and it's no wonder why Mike was moving to harassment. The service advisors are completely unsupported by management. He felt begging me and asking me how he could help me 30 times was the best way to go. Mr Britt. I hope by reading this you make some serious changes, in your service department. You've got managers that have no idea how to manage or give their advisors the freedom to manage from a position of customer service. Feel free to call me. read more

Dropped my vehicle off on a Tuesday for some warranty service work. Was told it should be ready by that Friday. Friday comes around I get a call from Jason saying they had a part they were waiting on and now it would be Monday. Monday turns into Tuesday, Tuesday turns into Wednesday. Wednesday, Jason says it should be one or two more days. Thursday no luck, but should definitely be ready Friday. So today, Friday, I call and Jason says to come and get it about 5-15-pm and It will be ready. I'm on on my way when they call back saying it won't be ready. Now they are saying it will be Monday. It's already been a week and half since I dropped my truck off for what they said should be a 6 hour job. Super disappointed with this dealership and will never buy a vehicle from them again. Maybe just a bad experience...but if you have another option...go there instead. read more

SO RUDE! They are the worst dealership ever I will never go back to them again. They waste your time They just bring you into the dealership and don't fulfill the promises that they make. Don't even bother going here don't waste your time. When I told the finance guy that this is not what we had discussed with the sales person he just gave me a thumbs up like he could care less basically telling me to leave. Awful I have never been treated so horribly before. Very disappointed. read more

Stay away from these crooks, I've priced from Koons and Ted.. 200% going back to Koons. My experience with Koons.. up front and back up there cars they sale. No problem. At Ted I purchased a expensive truck, all warranty favors against you. They promise rent car when car is at shop but no car available to give. I purchased my truck 2 months ago already at shop twice. They clean the car as well and hide the scratches .. once cleaning wears off you see scratches that were not there when you purchased it. About to buy a new Tahoe, going back to Koons .. Stay away from these crooks read more

Tedd Britt is still demonstrating negligence towards their Customers' safety. I previously posted a review exposing my experience with the excuse of a business. Here is an update: I received a phone call from Dave Lantz, Customer Experience Manager, the day before my maintenance appointment cancelling said appointment. I was told that the dealership no longer would do business with me after I called out their pathetic business practices and informed them I would be pursuing Lemon Law litigation for my incredibly defective vehicle. Tedd Britt is sticking their head in the sand, hiding from severe safety issues with their Customer. Buy a Ford. read more

Ted Britt Chevrolet - Electrical failure invoices - Auto Repair Near Me - Sterling, Virginia