Amin in the service department was helpful and professional. He explained everything regarding the…read morescheduled maintenance for my car. The last experience I had with the service department at Honda of Chantilly was less than courteous and I was not looking forward to the interaction this time but I was pleasantly surprised when Amin took great care of me and my car. What a huge difference! It was actually a very pleasant experience. Thank you!

Courteous service representative. Also saved me from unnecessary maintenance by checking my…read moremaintenance history. Overall a pleasant experience.

WOW PATRICK IS ALL THAT AND MORE…read more After misplacing a car key which required the vehicle to be towed, I contacted Toyota dealerships in Camp Springs, MD and Alexandria, VA, where I learned there was a major backlog and that the key had been discontinued for select models. Faced with limited options, MOM strongly recommended that my vehicle be towed to Patrick at Ourisman Chantilly Toyota, an advisor she trusts and that recommendation proved invaluable. Over the past year, my experiences with several service representatives at other dealerships had unfortunately been marred by unprofessionalism, unresponsiveness, poor communication, and little to no follow-through, so expectations were guarded. This vehicle holds significant sentimental value for MOM following the loss of Tonya, my sister, on June 28, 2024; Tonya left explicit instructions that the car be taken to Patrick for any care needs, making trust essential. Patrick was prompt, genuine, and immediately put us at ease with his warm, contagious smile; he took ownership of our concern, proactively contacted a locksmith due to the discontinued key, proposed practical solutions, and followed through on every commitment. He also went above and beyond by offering a complimentary ride from my MOM's home to pick up a loaner and ensuring the vehicle was well cared for, including routine maintenance and attention to an intermittent issue. One word to summarize MOM's experience: "WOW!" If you're looking for an advisor who truly shows up for customers, Patrick is the one.

Found my self back at Ourisman Chantilly Toyota for another vehicle. I had a great experience with…read moreMahsa during my first purchase and worked with her again when I needed to buy another vehicle. She was extremely helpful and patient. Would highly recommend working with her. The rest of the team, including Poya and Mo made the whole experience smooth and easy. Highly recommend checking them out If you're looking for a new Toyota!

Last Tuesday, I went in to fix one of the wheels on my 2023 Acura Integra. While I was there, I had…read morethe opportunity to speak with Ziad Rahme, the Sales Manager. During our conversation about my current lease, he suggested it might be a good time to explore a new one. I'll admit, I was a bit nervous about pricing and the overall process, but the experience exceeded my expectations. The negotiation was smooth, transparent, and fair. Ziad was friendly, professional, and took the time to clearly explain all the benefits of upgrading to a 2026 lease. I ended up renewing my lease and even got a beautiful new color I absolutely love! The entire process was seamless, pressure-free, and took less than three hours. The rest of the sales team was also very welcoming and attentive. As a bonus, I enjoyed snacks and coffee while watching the World Cup during the wait for paperwork--such a nice touch! I highly recommend Pohanka Acura if you're looking for a smooth, professional experience and fair negotiation. I drove out in my new 2026 Integra feeling happy and confident in my decision.

We just purchased our car with Emrah Guney, and he was incredibly easy and pleasant to work with…read more The entire process was smooth, with zero pressure, which made our decision to buy feel effortless. We were in the market for another MDX, and this was our first stop. Emrah made everything so straightforward that we ended up purchasing the very first (and only) vehicle we looked at. Every Pohanka representative we interacted with were also friendly and professional, esp the Finance Manager EJ and Manager Flip. Highly recommend Emrah and Pohanka Acura!

So it's been over a year since my last review. Shortly after my last review I was contacted by a…read moremanager for the service department, Rod. After much back and forth with Rod, I was told he would replace the faulty infotainment system in my van. That unfortunately wasn't relayed to the actual service department or the record for my van. So when I asked a service advisor about performing that replacement they had no idea what I was talking about so 15 months later and the infotainment system still reboots itself randomly, often freezes the screen and sometimes forgets I have a Sirius XM account, etc... Anyway, that was last year, this update is about the interactions between then and now. (other than being lied to about fixing my van). A couple months ago I noticed my Ram 1500 Limited pickup, which I bought from Fair Oaks motors, had a bubbling deformation on the leather dash. My truck is a 2020 so I am well beyond any kind of bumper to bumper warranty. I did some searching online and found it was a pretty common issue. I reached out to Nickie, who is the Customer Experience Coordinator, she has always been awesome to work with and seems to genuinely care. I explained what was going on with my truck and I asked if it was something she could look into for me since it was a common issue but I was outside of my warranty. She talked to Margaret, one of the service department managers who said they could work with Ram to see if they would cover some of the cost of the repair. Nickie scheduled an appointment for me to drop off the truck so they could get some pictures of the damage to send to Ram. When I arrived to drop off my truck Chris one of the service advisors told me there really wasn't any need to leave it he could take the pictures then and I could be on my way. This was awesome, it saved me a lot of hassle and only took a minute. Chris even took the time to explain a few things about how the process of appealing to Ram works and that it might take a while. I heard back from Margaret before the end of the week and Ram covered about 3/4 the cost of the repair. I couldn't believe it. I accepted the offer and was told they would contact me when the part arrived, which again was only a couple more days. They scheduled my appointment and a few days later I was dropping my truck off to get it fixed. Tyler my service advisor for the repair even ordered me a Lyft to take me home which was very generous. The repair took 2 days which was what I was told to expect and I have a brand new dash. After past experiences I was braced for the whole thing to be a pain, but it was very smooth and easy. It seems like they really are trying to make things better.

My 20-year-old son spent his life savings on his dream Jeep…read more Deal was contingent on inspection. It failed (~$4K in repairs), so we walked away. They cashed our check anyway. After days of delays and being ignored in person, we had to call the police to get our money back. The refund check was already dated days earlier. Proceed with caution and don't hand over payment until everything is final.

Alex is such a professional sales person. We had a great…read moreexperience buying car from him.

Lagii Moore is simply the best Service Advisor at Pohanka Lexus Chantilly. She is friendly,…read moreknowledgeable, professional, and always goes above and beyond to make every customer feel valued. Every service appointment feels like a VIP experience. Her excellent communication and genuine commitment to customer satisfaction make all the difference. I truly appreciate her outstanding service and sincerely thank her for the exceptional experience she provides. Pohanka Lexus is fortunate to have someone as dedicated and caring as Lagii Moore. Highly recommended! Mei Ren

I have a Nissan Versa with 65K and take good care of it. I felt it was sluggish on acceleration of…read morelate, and took it in this morning to Precision Import Service so that they could take a look at it. The service I received was top-notch! From the lady at the front desk who greeted me and checked me in, to the gentleman who test drove my car and inspected it and told me that what was needed was a CVT drain and fill. Everything was explained to me upfront, what needed to be done and the cost which was quite reasonable. All was done in a timely manner. I am so grateful to Precision Import Service not only for their friendly and expert advice but also for their honesty. This is a trustworthy company and I highly recommend them for any of your car needs!

Having grown frustrated with dealer service departments, I went looking for that legendary unicorn,…read morethe good local repair shop. After a little research I gave Precision Import Service a try, and I could not be happier with my choice. I received clear explanations of what could and could not be done, as well as what was needed now vs. in the future. I saved money over the dealer estimate, and I'm confidant they will take care of me in the future. They are a little hard to find - tucked way in the back, on the end, but worth the effort.

Disappointing ! I was interested in a truck online. Called dealership and spoke to Mohammed,…read moreconfirmed the vehicle was available , explained I was coming from out of town (2 hrs). Mohammed advised he would hold the vehicle for us ! I arrived two hrs later to find out the vehicle had sold! Mohammed had texted an hour or so earlier but I was driving and didn't hear it.. a courtesy call to tell me would have been nice !!! plus what happened to holding the car for me to get there!! Also when I got there within the 2 hrs I was told the truck was sold !! and all he said was " sorry, it sold" !! Never even suggested he could show me another truck!! Do Something!! to show an interest in a customer!! Just a lesson this dealership doesn't apparently need any business!!

I came in expecting a less than stellar experience and intending to just gather information for my…read moretrade in. I was completely blown away with the sales department, specifically Hunter Evans and Marcos Fernandez and their ability to meet the price I needed to make a deal on a day I wasn't expecting to make a deal. This was the smoothest buying experience I have had and completely counter to previous experiences. Ted Britt is my local dealer and has earned my continuing business based on this experience. I never thought I would say this but this has been truly a great experience and I hope all prospective buyers get the same level of respect and treatment I received while working with the Ted Britt Chantilly team.