lack of contact with your PCP, lack of concern with regard to medical issues, worst refill experience

Absolutely not. My family and I had been seeing Dr. Bulfinch for a year without issue, and then things got weird. Long story short, I've never been dropped as a patient by anyone, but this guy dropped me as a patient--without notice--right before I was scheduled to come in to have my prescriptions renewed. In other words, my refills were almost out. Classy. I've been taking a prescribed benzodiazepine for over ten years for anxiety, and I take it as prescribed. This wasn't an issue for the year that I saw Dr. Bulfinch, and it's never been an issue with any of my doctors in the past (probably because, as stated, I take it as prescribed, don't use recreational drugs, and don't even drink alcohol). Out of the blue, he had me give a urine sample one day after an appointment. I thought it was a bit odd, but didn't really think much of it. About a week later, his nurse called me to say that I needed to come back in for another test, because the benzodiazepine wasn't showing up in my system. As stated, I take this medication for anxiety, and I take it as prescribed. That phone call stressed me out tremendously, because there would be no reason for it to not show in my system. I was honestly very confused and upset, so I came in within an hour to give another sample. When I showed up, I was told by the same nurse that there were traces of the benzodiazepine, but that there wasn't enough of a sample to go by. In other words, they needed a better sample. That's completely different from "there weren't any benzodiazepines present in the sample". Soon after this, they called me again to come in and give a urine sample, and count all of my medications. I was told that it was a random selection of people who were asked to come in, etc. I've never experienced this in the many years that I've been on this medication, and I can't stress enough that the nurse was ineffective with her communication. I'm a pretty mellow person, a stay at home mom who does pretty normal stuff. I honestly found it offensive, but I tried to be objective about it. His nurse was just so consistently unpleasant and misinformed (and entirely unapologetic about it) that I eventually started to become very frustrated with the situation (and with her demeanor and carelessness in particular). There was a second time that this nurse told me that the benzodiazepines hadn't shown up in my sample, at which point I started asking who they were getting their lab results from--at which point she put me on hold, came back, and told me that she had misread my chart. She didn't apologize. It was like the more mistakes she made, the more defensive and unpleasant she became (which is saying a lot, considering her general demeanor is fairly unpleasant). As if it were somehow my fault that she was misreading my chart. She was also not clear on the fact that I would need to bring my medications in every time I gave a sample, so that they could count them. I've never had to do that with any doctor, so it's not like I know the drill or something. The last time I had to go in to give them one of these samples, I was absolutely furious that she had neglected to tell me this, as it was near their closing time, and I needed to go back to my house to get all of my medications or come back the next morning. She argued with me about whether or not she had told me to bring in my medications, etc. If she hadn't had a track record of consistently making pretty asinine mistakes, I might have given her the benefit of the doubt. My last interaction with her was not pleasant. I had absolutely had it with this woman calling me at home with incorrect information, coming in at a moment's notice when I have two kids at home to tend to, only to be treated rudely. I told her very pointedly that the next time she called me at home, she needed to have her information straight. Predictably, she started to argue with me, and I asked to not have to deal with her again. So I guess that justifies abruptly dropping a patient, and saying "Oops, sorry if you have a seizure due to withdrawals from your medication, I can't be bothered to renew it for a month until you find a new doctor!" I did find a new doctor, thankfully. This guy is amazing, and when I asked him at the end of our first appointment if he needed me to give him a urine sample, his response was almost annoyed. He said "No. We are not the police here, we are not here to judge anyone. I will trust you unless you give me a reason not to." This is how I'm accustomed to being treated by doctors, not like I'm some drug seeking creep. My new doctor is helping me to get off of this medication, as it isn't worth the hassle anymore at this point. He does so in a way that allows me to lower my dosage in a way that doesn't impede my ability to live my life, and he's a very good person. I wouldn't send anyone to Selah Clinic due to my experiences with them. Absolutely not. read more

I had such a wonderful experience, the nice little Asian lady up front to the awesome nursing staff in the back! Ashley I believe is her name, she greeted me with a wonderful smile. She was rocking it! I must say everyone was very knowledgeable, this was my first treatment for erectile disfunction, I left there harder than a diamond in an ice storm! Thanks selah "keep it up" I know I will! read more

I was frustrated from the beginning with this place because of the constant turn over of doctors. Every time A new doc came I was considered a"new"patient again and had to make appointments 2 months out (why? I could never figure out because there is never anyone in there) I ended up with Dr Bulfinch...I was diagnosed with chronic lymphedema in my legs (not by him) i brought in paper work for him to sign for FMLA. I asked the young girl at the desk (who wasnt the usual lady there) how long it would take to get them faxed. She told me it would be done by the end of the day... I said thank you thats great...I had a week to get it in. Ao the one week went by and I get a text from my employer saying they hadnt recieved my paperwork and my leave of absence was going to be denied. I called the Selah clinic and spoke to the same girl...she just said 'well Dr Bulfinch will sign it at his convience' she then told menit was all filled out he just needed to sign. I replied 'is there any other doctor who can sign for him because I have a deadline?' She just said 'like I said...it will be at his convience' and she hung up on me!!! Now...although I was frustrated I was not mad or upset and I made this call while on the clock at work so I was nothing but professional with her. The next day I found out the papers were faxed later that day. About a month later I received a certified letter from the Selah clinic. It was from Dr Bulfinch saying that " due to the way I treated his staff" he would no longer be my provider!!! WTH!?!? THIS WAS CRAZY! Now months later...i am out of refills and need refferals for my leg and the only doctors in this town who are accepting new patients have actually DENIED my application!!! They have black balled me!! I am the wife of a retired Us Army Vet (which is what brought me to this shithole in the first place) and I have excellent medical insurance and pay all my bills but no doc in yakima will see me!! Thanks Dr Bullfinch. There are 2 sides to every story...not sure what your cute little 20 yr old girl told you but it was a lie. So PLEASE PLEASE PLEASE think twice about going to this Doctor. I have even considered talking to a lawyer about it. I dont see how anyone can treat someone like this. read more

Best pediatric/family doc I have found in the valley!! The staff is always pleasant to deal with and are always quick to respond to any questions or concerns that I have! Ronni is great with my child & very pleasant to deal with. Dr. Bulfinch is easy to talk to & helpful addressing my health issues! read more

The clinic staff is amazing and very helpful! Dr. Bulfinch is a great physician! He is always quick to help me with anything I need! My scripts are always filled in a timely manner and his nurses get back to me quickly on all my test results. His nurse Ashley always welcomes me with a smile and is always eager to help me quickly! Dr. Bulfinch and his staff are doing a wonderful job at making the office inviting and comfortable no matter what I need to be seen for! read more

worst staff I ever have dealt with I started seeing Dr Bulfinch in 2016 and then was dropped as a patient in July 2017 his nurse and I just didn't vibe I always felt like she was just a Bitch from the start his staff is the rudest ive ever dealt with I suffer from Bi Polar disorder and I had missed 1 stupid appointment I had a repeat of a sinus and ear infection within 2 weeks of each. the nurse accused me of having a repeat of calling in for a refill for the right medication and then asked me who keeps giving me the wrong medication im like duh that's why I called because it was one I had an allergic reaction to she just wouldn't let me get a word in I finally blew my top and screamed at her for how she was treating me she was in the wrong in the first place unprofessional and rude as hell this is the worse office clinic and they should have a malpractice law suit filed aginst them Ashley is the reason WHY PEOPLE LEAVE BECAUSE IS A UNPROFESSIONAL CUNT read more