Select Comfort is a reliable, professional, and quality driven company. Their crew has provided seasonal service for my home over the past few years, and I have always been completely satisfied. They just installed a new AC unit, and I was so very happy with the results. Dylan and Chewy were here all day, encountered a couple of unexpected hurdles, and worked through each one while informing me every step of the way - so important as a homeowner. They offered solutions and were willing to work with my preferences. I so appreciate good quality service and knowledgeable, experienced, and pleasant technicians. I refer them to anyone looking for a 'good' group to work with. Thanks again Select Comfort! read more

We used this company to replace our HVAC system this summer. The installation of the new dual fuel system seemed to go well but when we got the final invoice we noticed that a different and smaller furnace was installed than the one on the bid. When we asked about this we were told that the one that was bid was too big for the space and that the smaller furnace would suffice for our home. This was done without any mention of the replacement to us and it appeared to be done so that the installers would not have to spend a little more time changing the ductwork. We hired an independent party to assess the size furnace needed for our home and he said that the one they installed was too small and would struggle to beat the home on really cold days. After we insisted that they make it right, they removed the small furnace and replaced it with the one in the bid. All seemed well until the weather got colder and we noticed that the system was not transitioning from the heat pump to the furnace. Long story short, they had not installed a heat sensor that is critical to the proper functioning of the system. They have corrected the problem and the system is now working well. So, this company has made good on what we had agreed to o. the bid but it took co side table effort on our part to get this to happen, read more

They are the best! Very professional and super honest and knowledgeable. For the last few years I had some bad experience with other compilers in regards to matanace of my central air system. No one seem to know what is the problem and all suggest I spent a lot of money, replacing the unit. Select comfort found the problem instead and it's getting fixed. I am glad I found this company. read more

Given our fantastic experience with mini split ductless AC installation and performance in our master bedroom in Houston, we decided to move forward with the same in Park City. Houston, TX, June 2018: Mitsubishi 9k cooling only unit with one indoor head, a pad, and a 20' line cost $3,606 Park City, UT, August 2020: Fujitsu 24k heating/cooling unit with two indoor heads, wall bracket installation, and a very short line initially cost $8,673 Thankfully, Select Comfort accommodated us without delay despite the pandemic. Because we were concerned about snow drift in the winter, we asked Select Comfort to install the outdoor unit on the exterior wall (of our master bedroom). This simplified things, making very little line necessary, so the installers were happy to oblige. We unfortunately did not understand the implications. Installation into the studs of the wall of our bedroom meant that whenever the AC was running, the entire room would hum/buzz. (The outdoor unit's vibration would transmit through the studs into the rafters--think being in a car with one window slightly cracked and how it feels to your ears.) It was a nightmare, literally, as it was impossible to sleep. We reported the problem to the salesman immediately after installation, and he sent a technician out to tighten up the bracket. We then didn't use the AC again until late June 2021. When we did, we had the same problem with intolerable vibration, but we also had a new leak (and water damage) from one of the indoor heads, so that was the first priority. Once we got that sorted, and unsuccessfully tried to remedy the vibration (again tightening up the bracket and then adding isolation pads), we requested that the outdoor unit be moved. We were happy to pay an additional fee, but since we were still within the 1-year installation warranty period, didn't feel like we were warned, and reported problems from Day 1, we hoped it wouldn't be a lot. We were offered a reduced rate of $2000 (still quite a lot). We had no choice, unless we wanted to suffer through the auditory discomfort and lose sleep. The relocation to a stand on the ground made a huge difference; however, it took a few more visits to get it running properly. (We pray there is not a leak or other issues in the future.) To be clear, we thank Select Comfort for continuing to work with us to try to make it right. But, it was painful for all. At the very least, others should learn from our mistake and not install on living quarters walls without being aware of the risk for vibration. (We just had no idea because the one in our Houston home was installed on a pad on the ground away from our bedroom.) We also suggest, if possible, planning your installation before the heat of summer, not at the end of it, so you can troubleshoot any issues early in the warranty period. Hopefully, the unit will serve us well without further incident! read more

I've used Walter at Select Comfort Systems twice now. I'm extremely impressed. The first time I had asked if they had anyone who might know how to work on Alpine fireplaces. Walter had some experience. We were going to sell the house so he got the one upstairs working and I had one that had never been hooked up downstairs he got it totally hooked up and running! The second job was at one of my rentals. The furnace had stopped working and it was well below freezing outside. Of course the tenants had waited quite a while to tell me about it. So I asked for an after-hours service call and met him there. Now Walter discovered quickly that the problem was a flame sensor and after remedying that went on to do a complete disassembly of the gas valve/pipe supply, jets assembly. After completely brushing those out he serviced a spinning assembly up high in the cabinet that was dirty and noisy. Walter then wetted a rag and did a complete wipe down of the interior of the cabinet as well! While many companies would just take the minimum service call money for coming out and cleaning or changing the part, Walter filled the hour servicing everything he could on the machine!!! Talk about value! read more

Excellent company. They are honest, reliable and reasonably priced. Friendly, efficient staff.

I've had terrible experiences with HVAC companies. One said I needed a new system, another quoted me $800, and my distrust factor was through the roof. We were referred to Holden at Select Comfort. He came that day, did a thorough analysis, and fixed the real problem that same visit. Saved us $100s or $1000s. He's now our go-to guy. It's so nice to find someone we can trust. read more

Comfort Systems reached out to me a couple months ago, they did refund the cost of the maintenance plan I had purchased since it wasn't completed during the initial time frame. I did appreciate their reaching out and would consider them on a call by call basis. read more