To our recollection we have never posted a negative review, but our experience with Blue Best warrants one. We met with Blue Best late in 2024 to discuss our concern with air temps in our house, specifically temps in our living room and kitchen, which have high ceilings and southern exposure and become uncomfortably hot in summer. We were very clear about our concern, and the salesperson spent hours assessing our home and assured us his proposed system would solve the problem. We accepted the ~$14,000 bid to install a heat pump solution based on that assurance. By summer 2025, the living room and kitchen were still too hot on most sunny days. Despite many service visits and repeated adjustments (baffles, registers, fan speeds, etc.), the issue was never resolved. Blue Best ultimately stated the system was operating as designed and implied the problem was with our home, not their installation.  In our opinion, Blue Best is very good at selling a solution, but not so good at ensuring that solution meets what the customer needs. Two independent HVAC contractors opined: -Our ductwork is in good condition. -The thermostat, furnace, and compressor Blue Best installed were not properly matched. -Basic industry-standard load calculations (e.g., Manual J) were apparently not done, which would have shown the system was undersized for our home's layout, windows, and sun exposure. Blue Best has declined to remove the system or refund our payment, instead relying on fine print in the contract. We are now pursuing legal options. We have since spent ~$12,000 on a mini-split system from another contractor, which works as intended. Based on our experience, we cannot recommend Blue Best and would strongly advise others to look elsewhere. read more

Ned from Blue Best just completed my AC start up service. Very pleased with his attention to detail including air filter check/ replacement and adjusting my thermostat settings. Thank you Ned. Also recommend Alma and Kai for plumbing repairs. Kai installed a new water heater several months ago and Alma fixed 2 leaky faucets. read more

I reached out to Blue Best online and they called me back on my cell right away. They were able to send someone out the same day to help me fix an issue with replacing an old Smart Thermostat with a new one. The previous home owner had done a non-standard patch job to get the old one working without a C-wire and even after attempting to rewire it myself neither the old Smart Thermostat nor the new one would work. John helped me figure out what I'd done wrong and had me up and running in about 15 minutes. Everyone was polite, knowledgeable, and efficient. I'll definitely call them first the next time I need HVAC service. read more

Blue Best Heating & Air - New Smart Thermostat up and running! Will touch up large unpainted area left by previous home owner. - Heating & Air Conditioning/HVAC Near Me - Bountiful, Utah

There were a lot of options but i picked this company primarily on their previous all 5 star reviews. Glad I did. They deserve it. Dan was very professional and I trusted his judgment and the service provided plus the costs were as originally estimated. I highly recommend them and if we have further issues I would use them again read more

Had a fantastic experience with Blue Best. When spec'ing a new top-of-the-line high efficiency furnace and AC system, they were able to outbid competitors by 20-25% for a system with better specs! The sales manager, Shawn, happily answered all my technical questions and concerns and was extremely responsive, even on weekends and after hours. Come installation day, Blue Best showed up with a large crew in 3 company trucks and man how they hustled! Both systems were fully installed by the end of the first day, with some minor ductwork and a steam humidifier installed on the second. I checked in regularly with their crew and every one I spoke to was patient and professional. Their quality of work was also top notch - all the electrical and duct runs were clean and neat, all registers and thermostats perfectly straight and level. In the end, my only critique was some additional caulking around where the refrigeration lines entered the house, which they happily fixed. For such a massive and complex job with expensive equipment, I am extremely impressed at how quickly they got it done, the quality workmanship, and how professional they were. I am happy to give Blue Best my business, and a personal thanks to the sales manager, Shawn, and the amazing crew that did the install: Ethan, Dave, Jared, Ricardo, and Brandon (hope I didn't miss anyone!). read more

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Blue Best has been the best company to work with for a quote, install and maintenance follow up! I love that they are women owned and they are very responsive with some questions we've had about rebates and the systems themselves. They include two free follow up appointments within a year of install and Ned was so helpful in answering our questions and helping us clean our filters. Our system has saved us money each month all while keeping our home very comfortable in this hot Utah summer. We highly recommend them to anyone looking for a new HVAC, AC and/or Mini Split option! read more

Excellent and responsive company! We signed up for the gold plan which includes two checkups per year on heating and a/c. We also get priority with issues that arise, which has been totally worth it. Prices are very reasonable and we have been impressed by each and every tech that has come out to our home. They have all been very personable and respectful. I also love that this company is women owned and that you get a bio on anyone coming out to see you! Way to go! read more

Met them at the Home Show and schedule a tune-up service. Rocky showed up and was personable and very professional. The company had great communication, from scheduling to even asking about showing up early. Rocky gave clear and very precise details on the service he provided. I loved the introduction text I received about the service tech. I would highly recommend this company and recommend asking for Rocky personally as tour service tech! read more

While at closing to sell our house, we found out the furnace had never been green tagged, so the buyers were threatening to cancel the purchase if it didn't get done that night. Our title agent recommended we call Ethan and, even though it was after 5 p.m., he came right down and took care of it. You'd think he charged an emergency or after-hours fee, right? Nope! Bill was half what we thought it would be, and he was super nice! Can't recommend him enough! read more

I had a faucet break outside and it was shooting water EVERY WHERE!! Blue Best got someone out here within the hour and he got things under control. read more

So happy w/Blue Best! When our AC gave out, there were 3 things I was looking for in a HVAC company: 1. An initial appt that was w/in a 1-2 days of when I called, 2. Inventory availability, and 3. Reasonably priced All of which were met by Blue Best! From the initial call, assessment, and install, all the people (Lori, Patrick, Shaun, and Brent) I interacted with were professional, thorough, and *quickly responded.* They looked up if there was an active warranty the previous owners had, if any, versus just asking us if we knew if the previous owners had registered the unit. I also appreciated Patrick's unrushed and thorough explanation of what was going on with our AC and why it wasn't working. Usually service technicians try and throw a bunch of industry jargon out there, speaking quickly, and I always have the feeling that those service techs are just trying to confuse the client so as to purchase an expensive product. An extra perk that I really liked was that there was a gps service tracking on the day the tech/rep would come out so I could see exactly where and when the tech would arrive (within their allotted 2 hour window). If you need an HVAC service, give Blue Best a call! They were great! read more