Nobody wants to call someone to repair an air conditioning unit-it's just not a fun thing to do. But when you hafta, Main Street Heating and Cooling is your best bet to have someone professional, knowledgeable and fair show up to get the job done. I was able to secure an appointment for next day and about an hour before my scheduled time, I received a text letting me know who my technician was, a picture of her and a short bio. This added personal touch built an immediate connection and trust before Amanda even arrived. When she got there, she and her partner, Jose, both donned shoe covers and asked permission to access the thermostat and then the unit itself. I appreciated their professionalism. They were very respectful of my home. Fortunately, it was a quick fix (the home inspector had flipped a switch that I didn't know existed, disabling the AC). But while they were there, they did an inspection of all the AC to make sure everything was in working order. I won't hesitate to contact Main Street again if I need help with HVAC. Although I'll first check for that pesky switch! read more

I was completely appalled by Main Street Heating and Cooling. We live in a 2 year old home and our 2 year old furnace which is still under warranty for parts had the fan go out. Main Street came out and looked at the equipment and quoted us $1800 to replace a few parts to fix it. The tech never explained what was included until I asked. He then stated the parts were under warranty and this quote was for labor only (2-3hrs only). When asked why labor was $600-900 per hour he stated it was because this is a big company and we needed to pay for the warehouse people, the front office staff, and kept naming other people we need to pay for. Then he even tried to say he was giving us a discount. Just want people to know this is not acceptable and make sure to get multiple quotes. The next two companies we got quotes from were both under 1/3 this cost. read more

I've been added to the email distribution list for this company erroneously, and unsubscribe whenever a new spam email comes through. Still unsuccessful. I don't even live in Utah. Never have. read more

They were very prompt with my response to get an opinion about my furnace and could schedule same day to look at the furnace so they get some credit for that. Arnoldo/Brent The reason that the business does not warrant a 5 star review is that Brent pushed a lot on needing to buy a replacement furnace when it's not needed. Said I had crack in the heat exchanger and CO2 levels were high enough to warrant shutting off my furnace. That the replacement and installment would be too noisy for me to be working from home. I was not downstairs to observe the technician Arnoldo when he tested for CO2 for the furnace. I had two other technicians look at the furnace after them who concluded that my furnace is fine! No replacement or repair! For routine servicing of furnace, I recommend being present the entire time observing the technician. If the HVAC business tells you there's a crack or higher levels of CO2 and that you need to buy a replacement furnace, contact other technicians before making a decision. I don't recommend them for scaring me to go with a unnecessary $4K expense. I'm paying a technician for their expertise to identify real problems and they failed to do that. read more

In a world of automation, poor customer service, 45 min hold times and skeleton staffs, Main Street Heating & Cooling came through with flying colors. Our furnace stopped working. The main circuit board went out and needed to be replaced. From the first call with Mike at dispatch, to our first of two visits, it was clear these guys were pros. What we really loved besides the insanity fast response time, was the appointment confirmation text message we received: * A branded profile photo and name of the technician * Their experience, and even a little personal bio * A tracking link Both our techs (Tanna and Arnoldo) were friendly, professional, and organized. Today, our heat is back on, and we have a new reliable HVAC service we know we can rely on. read more

My ac was having issues. Brent, the owner got right back to me . Jose was the tech and let me tell you, he was so nice, knowledgeable and a great addition to this company. I received an email and text describing Jose with a photo too. The price is always reasonable and affordable. Thank you Brent and Jose!! read more

Our air conditioning went down on Sunday. We called Main Street and Doug was here within twenty minutes. He had us up and running in no time and we couldn't be happier! Prompt, professional, courteous service. We will definitely use Main Street Heating and Cooling again and will recommend them to family and friends! read more

We have used this company three times and they never let us down. From The knowledgeable sales person to the hard working install crew, they do what they say they will do-and at a great price. Highly recommended. read more

We had Main Street install a mini split system (at least I think that's what it's called) into our house earlier this year and are pretty happy with the results! When they first gave us aquote, their price was much better than other companies. The technician that came out to give us our quote seemed very knowledgeable and walked us through what the process would be, which was something that the other companies didn't do. The installation process was quick and efficient, and all who worked on it were mindful of our pets and respectful of our home. The reason we're giving 4 stars rather than 5 is because the mini splits system has flipped the breaker a couple of times, which shouldn't be happening since the system isn't operating at full capacity. I'm sure Main Street will fix the problem when I bring it up to them, and then I'll be sure to come back and update this review. Bottom line: service AND product are great! Would definitely recommend. read more

THE BEST. Tanna came out the very next morning after I called at 8pm at night. She was super friendly, helpful, and knowledgeable. She fixed my furnace and hooked me up with some free filters. They said they would get to my house between 8 and 9am, they text me at 8 and got there at 8:30. She figured out the issue super fast and got everything done in less than half an hour. I'll be calling them from now on :) read more

What a great experience with Main Street! We used another company to do the diagnostic when our AC stopped working, and they told us a few things were wrong. We called around for pricing and not only did Main Street come in at a great price but when they came out they found out not all of the work needed to be done. They were so honest, kind and fair. They easily could have charged us for all the work and we'd never have known the difference. Doug, our tech, was unbelievably friendly and patient in walking us through what caused the problem and how he fixed it. I cannot say enough about what a treat it was to work with these guys, I highly recommend them to anyone unsure about who to call with their HVAC problems. read more

I called and within an hour their technician Tanna was at our house. She was so friendly and walked me through all trouble shooting problems. She got us all fixed up and even brought cookies. I'm so thankful for the fast, friendly, great priced service. read more

They just installed our AC. They were so great. Good service, great quality. The unit we had originally wanted was out of stock, so they upgraded the unit for us so we wouldn't have to wait. If I ever need any more cooling needs, I'll definitely use them. The only thing is, the work was so good, I doubt I'll need their services again for a long, long time. read more

We needed our AC fixed quick due to the hot weather and we were recommended Main Street Heating and Cooling. Doug came by and fixed our AC quick the response was quick and we appreciate his great work. Thank you so much you guys are great can't say enough. Definitely recommend. read more

Our first time using Main Street and now I can assure you that we won't use anyone else. Brent arrived on time WITH COOKIES!! At first, we were afraid that was to lesson the blow of an expensive repair. He quickly diagnosed the problems and got our heat back on. Parts were all under warranty and he promised to check in tomorrow to make sure everything is running smoothly and to come back for the other repair needed. He was professional, personable and knowledgeable. We couldn't be happier. Thanks Main Street! read more

Made an appointment online for the next morning with AC problems. They were so responsive and received a call in the morning from Doug for confirming the appointment. Zac helped us cleaning the AC for a good discount and charging the system for free. He is very knowledgeable and understand the system very well. He is also very patient to all my questions. AC is back on in about an hour and nice work done by Zac. I would definitely recommend the Main Street heating and cooling. read more

Doug was the service man that got the AC going in our home. I received a text with his photo and with some info about him when he was on his way. He got our house cooled down in no time. Highly recommend this company. read more

Right on time. They came in and got it done in one day. We ordered central air and heating. They made financing easy too. It feels so cozy and warm in our home now. I would definitely recommend this company. Oh ya, they bring cookies with them. read more

Very happy with Main Street Heating and Cooling, who was able to do an Ecobee install -- that required some rewiring -- quickly and competently. They're my go-to HVAC supplier now. read more

I'm shocked that I'm writing this review, since after doing my research I found so many raving 5-star reviews from other folks. That is in fact why I chose to call this company in the first place to help me replace a gas valve on my furnace. I was quoted an hourly rate by the receptionist over the phone but after Doug arrived he chose to charge me a 50% higher rate than what was promised. When I questioned the additional cost he simply told me that the receptionist had quoted me the wrong rate. Way to stand behind your employees and honor their word! After the gas valve was installed the problem with our furnace continued and we were without heat for days while both my wife and I pleaded with Doug to come back and continue diagnosing the problem. After many failed promises to call us back it was clear that he did not want our business. We found a different company to help us and I would recommend everyone reading this to do the same. read more

Great experience working with Main Street. I would use and recommend them in the future.

This is maybe the worst service I have received. I hope people heed this review because in situations where your heating or in my case your cooking is out, you are already vulnerable to begin with. I called to set up an appointment and they sent a gentleman who claimed to have an understand of HVAC. He then proceed to mess around with my system for a few hours. Intermittently I would hear him calling other people to help him out with the problem but then when I spoke to him that day, he assured me it was a problem with my transformer and that he would need to come back. I schedule another appointment, rearranged my schedule so I could make the appointment. Unfortunately, I waited for 3 hours trying to get hold of the technician and no one seemed to be able to get in touch with him. Then the last time I get on the phone l, I am told that the technician can not do anything for me. ???!!!!!. How can someone promise to help with your problem and then you hear from the secretary on the phone that they don't have a solution. In the mean time you are boiling in 100 degree weather. Never use this service. I never will again read more

Main Street Heating & Cooling - This is how the technician left my house - Heating & Air Conditioning/HVAC Near Me - Sandy, Utah

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These guys are great. I had them do some work for a basement I finished and they came out and reviewed the basement, designed the most effective airflow, and suggested a few things that I hadn't considered, nor did the other bidders. They weren't the best price of all 5 bids, but were the best price of the ones I felt comfortable letting into my home. They installed it quickly and it works well. Its been in for about a year. read more

Rescheduled on me last minute and didn't show up at the rescheduled time... Poor communication. I understand they're busy, but they should respect their customer's time and be professional. I can't say how their work is, but after this headache - I don't want to... Disappointing. read more

Get ready to be impressed by the friendliness, professionalism, great equipment recommendations and expert installation. Fair pricing and excellent service. I just installed two new air conditioners and furnaces in my dual zone set up. I had not used Main Street before, but I won't be using anyone else in the future. read more

Made an online appointment for the next day. Received a text message with a picture of my tech about 20 minutes before my scheduled time. Shane P. was excellent! He explained everything he was doing, gave me suggestions for a future visit....even gave me some advise on a non related issue. Will most definitely use them again read more

My wife called me during a hot summer day letting me know that the A/C wasn't working and the temperature was 84 degrees inside the house. I called Main Street and they sent a service tech the same day. They replaced the condenser while there. I was pleasantly surprised they had the exact part stocked in their van. We had A/C up and running without waiting for parts. The service guy was polite and honest. I highly recommend this company. read more

We had Main Street extend our HVAC system for our basement. Brent was on time and very helpful in discussing our options. The install went great, workspace was kept clean and price was competitive. I also spoke with Brent about replacing our AC unit this summer and looking forward to having them do that work. I would highly recommend Main Street, they have proven to me to be a contractor to trust. I've dealt with many contractors and it's not always a pleasant experience but feel confident in Main Street's ability and knowledge. read more

We had Zac come out yesterday to clean our blower and coils. First of all, they were about $150 cheaper than other companies. Second, every single person I spoke with was extremely friendly and helpful. I happened to mention to Doug I was home yesterday and he managed to get me in same day so I wouldn't have to take another day off. Zac was extremely kind and explained everything thoroughly. We didn't realize our water heater was turned down so I called next morning at 7am and Doug personally came 10 minutes later to show me how to turn it on. I'm super impressed from start to finish and will definitely recommend them and use them again. read more

Seriously the best customer service in the business. Great, fair prices, excellent at keeping appointment times and truly awesome, friendly and knowledgeable staff. I will never use any other company but main street. read more

I called Main Street to come and install our Nest because we didn't have time to do it on our own. The tech was out the next day and was extremely friendly and nice, as well as informative. I really appreciated their customer service and the quick but quality work that was done. Thanks guys! read more

This company is awesome! They are very professional and offer great service. They are the best in the valley. PLUS they give a military discount. read more

I can't say enough about how pleased I am with this company. We have had them to our home three times to fix the air conditioner during this hot summer. Each time it was something very minor to fix, like a fuse had blown. Not knowing anything about air-conditioning it would've been easy for them to say that something more serious was wrong. It impresses me that after three visits it is never cost us more than $100 to fix it. Moreover, each time they have been here within just a few hours of me calling them. The technicians have been very polite and professional. I couldn't be more pleased and highly recommend them. read more

Never had a better experience with an HVAC company!!. Quality is the name of the game with Main Street!! They pay attention to the details most companies don't even think about. If there is any negative feedback about this company it's probably because they have grown so fast doing business in a way others don't. They truly are Fast, Friendly, and Professional. read more

Main Street Heating & Cooling - First time I have enjoyed looking at a furnace - Heating & Air Conditioning/HVAC Near Me - Sandy, Utah

I was very impressed with Main Street Heating and Cooling throughout the entire process of getting a new furnace. They were called out to fix what we had. It couldn't be fixed. They were straight forward, honest, kind, and extremely hard working. They stayed as long as it took to get the job done right with no ad ons in price. Scott and Douglas were excellent! read more

Main Street Heating & Cooling is the best HVAC company I have ever dealt with!! I have now purchased 2 furnaces and 2 AC units from them in the past year. They are right there if there is a problem -- 24 hour on-call service. I was so amazed when they repaired the attic access when it had to be widened to install the upstairs furnace by another contractor and they did a beautiful job! I'm telling all of my friends about them. Honest and so great to work with! read more

I called this morning for the AC outside fan is not running. Brent arrived around noon time and quickly went to Fan outside to troubleshoot in the hot Sun. He replaced the bad capacitor and a bad fuse. Fixed the issue in one hour. Brent is so professional and friendly. Their price is reasonable. I would recommend Main Street to anyone have AC issue. read more

Our AC was blowing hot air so we called these guys in. Our home was built only a couple of years ago and we've had quite a few issues since we moved in, mainly with leaking puron (coolant liquid gas that is used now instead of freon). Here's how the service call went down. Saturday: First guy that came looked at it (very briefly) and said it was poor installation and the only fix was to replace the whole unit as some valves melted and said he couldn't charge the unit because he as out of puron and said he'd be back later that night to refill it... Surprise, surprise he never showed. P.S. who shows up to a service call knowing that the AC isn't working without the proper stuff to get it blowing cold air again! Oh, and did I mention that it was in the 90's and that our daughter was sick with a fever... Sunday: Normally we'd be at church but my wife stayed home with our sick daughter and another guy from main street shows up WITHOUT NOTICE saying he's here to fix our AC... She goes through the whole hoopla of explaining what the issue was, he does a little poking around, tells us our air filter is dirty and to run the unit without a filter for a few days (WHAT????) and quotes us $1,900 to replace the outdoor unit along with the inside stuff as well. The only good thing I can say is that he finally charged the unit and we had some relieve from the hellish hot box we'd been living in. Not trusting either of these shady guys' recommendations I called the folks that installed the unit when our house was built (which I should have done from the beginning but didn't see the sticker on the furnace) who quickly pinpointed a small holed in the soldering where the copper connects to the outdoor unit. It was brutally obvious and anybody who knew what to look for and that was actually doing their job would have found. He quickly fixed the hole, got us charged up, and was on his way. Needless to say, DON'T CALL THESE GUYS FOR REPAIRS as they're just in it for the money, will take advantage of your ignorant wives, and will leave you hi and dry on a hot day! Learned my lesson, that's for sure. Hope this helps someone steer clear as well. read more

We had a problem with our furnace not heating so I called Main Street! They set an appointment and e-mailed me prior to their arrival which was cool! I explained the problem and Doug and Jake begin to troubleshoot what could be causing the furnace to not heat properly? After going down a checklist Doug found that the gas flow was turned to low and we immediately had hot air! Alleluia! We are now going to use Main Street for our heating and Air Conditioning needs! And they are super nice people! read more

I've used Main Street a few different times. They are always on time and do what they say they will do. I know the guys personally and they do a great job. Brent is the best! read more