Place sucks . Picked carpet out Friday for a job with Dennis then Saturday call to pay and pick up…read moreand owner chad says he can't honor without confirming that Salman gave me that price. Never once said he would call to confirm only tells me "he just has to say it's sold out" so he doesn't have to honor price. These guys are gonna have fun wasting time driving to measure jobs that don't exist. Waste my time I'll do the same.

Wow! So far I'm very pleased. Going through a complete…read morerenovation in July 2017 (4 months ago) I was looking for good quality carpeting at a great price. When I walked into Truly Carpets I was a bit overwhelmed by all the carpet rolls, but when I told Dennis what I was looking for he told me about new stock coming in. It was the perfect color, texture & a great brand.... AND there was enough for both rooms. Yippee! I REALLY wish I'd had Truly Carpet install -ALL- my flooring. Unfortunately I mis-took 'Discount' as kind of shady, sub-par, or sub-contracted. Shame on me, I didn't bother to ask them if they subcontract their installs =( My loss. Hindsight, now wish I'd had them floor my entire home..... Truly installed a marvelous, high-end carpet remnants in my 2 bedrooms, but stupidly I went with Lowe's for the Pergo & the install. Ugh! Lowe's, what a HUGE nightmare!!!! I should have asked Truly to find me stock, because they had much better quality (12mm vs Lowe's 8mm Pergo stock). Truly installers arrived and did an amazing job. The biggest blessing is that the installers are part of the family, rather than subcontracted out as Lowe's does (nightmare!) The project manager was so knowledgeable, teaching me what I should have known BEFORE I'd gone shopping. My home flooring is gorgeous. When it's time to resurface my floors I'll be going back to Truly Carpet & Flooring.

Update after initial Review I called the number provided the…read moreday the owner left a response to this review, left a voicemail, and never received a call back from the owner. We did receive a call from their quality control manager. He was patient in listening to our concerns throughout our experience with the install and follow-ups. He came out a couple days later to inspect the installation. His conclusion was the seams were in spec. He said ideally, someone would have given us awareness of the difficulty of making the seams look good for this color and material combination. No additional discussion or follow-up was done based on this visit. From our perspective. At the end of the day, specs do not matter to someone purchasing high end carpet and paying a premium for installation. The only thing that matters is how it looks in the end. The seams are inconsistent with half being not noticeable, while major common area seams being very noticeable in many lighting conditions. Saying they are within specification can vary greatly and creeping up on the bare minimum of acceptable. I can guarantee you the majority of home owners paying $16,000 for carpet & installation are going to determine Floorz simply does not have high standards and is fine with providing the bare minimum to their customers. Original Review It is difficult for us to recommend Floorz based on our experience. TLDR Unprofessional installers, lack of oversight during installation, required additional fixes and corrections post install (many seams still show), no follow up once paid in full. Overview We spent $16000 with Floorz last December to get all of our carpet replaced. We paid 50% down and 50% upon completion of the core issues. 4 bedrooms, upstairs hallway, living room, and family room. All rooms were completely unfurnished. Pros We like the carpet we chose, padding, and color. The material was good quality and we would choose it again. When we communicated our concerns with how everything was left the first day, they came and picked up the carpet left on our front lawn. They came back to fix multiple areas of the carpet, stairs, closets that would no longer stay on or close properly, doors that were not put back on well, and vents that were popping out. These were not the original installers and made everything look a lot better than the initial install. Cons The installers left the house a complete mess the first day. They did not complete any room, left all the closet and upstairs doors in both bathrooms with our only showers. Constant cursing in Spanish until I called it out the next day. It was obvious we were actively living in the house. There looked to be no one overseeing or planning how a 2 day job would be done while we were living in the house. They left all of our old carpet on our front lawn on day 1 when we were told it would be hauled away. We would have never agreed to this since we have a HOA. When they were done on day 2, there were many issues all around. Required 2 follow-ups for carpet to fix a poor install on the stairs, multiple improper transitions to the hardwood floors, stretching of multiple areas of the carpet, many poor seams that are still showing after 4 months. 1 follow-up to repair closets and doors that were removed and no longer closed properly and all vents in carpeted areas that were popping out. While we were waiting for these fixes to happen, I received an unprofessional email stating to pay by the next day or it will be sent to collections. This was while we were already scheduled for the crew fixing the carpet on the stairs to come back with additional carpet since the first installers took all the extra with them. Conclusion They seriously need better quality control with who they are contracting out the installation. As a homeowner, I want a company that checks the work is done right. I shouldn't have to check the work, call all the discrepancies out, and ask for them to be fixed. If I was the owner, I would follow-up proactively around this experience to make sure it never happens again. No follow-up occurred after the final payment and I'm still bothered how these seams look after 4 months. I'm concerned about what level of warranty I actually have if this is how the initial install went.

We did not have a very good experience with Floorz in Strongsville. It took three times to just…read moreget the correct sample delivered. There were numerous delays in getting call backs. When we did decide to go with them, they measured incorrectly and didn't have enough materials which delayed the finishing of the floor. We did the tear out ourselves but they added on to the price for leveling materials which we felt should have been accounted for in the original bid. We really like the look of the luxury vinyl tile that we got but there are areas that squeak terribly.

James did an amazing job on my kitchen tile backsplash and tin backsplash installation! He did a…read moremeticulous job and it looks wonderfu. James was very punctual, cleaned up the job and was very reasonably priced! I'd recommend him 10/10!

From the owner: With over 25 years in mastering the craft of floors, Perfected Flooring in North Royalton, OH is a…read morereliable source for residential and commercial customers seeking flooring services. We offer a full host of flooring services and different products to choose from. Our company is insured to perform your service and is driven to provide you with a hassle-free experience and quality results. We pride ourselves on providing unparalleled quality workmanship at competitive prices. Our experts are meticulously trained in vinyl flooring, tile flooring, hardwood flooring and laminate flooring. If you prefer the soft features of carpet beneath your feet and between your toes, inquire about our carpet installation service. Great floors that leave lasting impressions are what we strive to provide. When searching high and low for one of the region's most qualified and dedicated flooring contractor companies, hire Perfected Flooring in North Royalton, OH. From vinyl plank projects to LVT flooring work, Perfected Flooring in North Royalton, OH is skilled in a wide scope of specialties. Not every flooring project demands the same type of work, time and material. Thus, we're prepared to undertake any size task assigned to us.

Fantastic company, both in service and sales. We went through a major flooring renovation in our…read morenewly purchased house. Brandon, our salesman, measured everything accurately and was always available to answer questions . He made sure the job was done perfectly! Michael, Matt, Tracy and the fabulous installers worked as a team , giving impeccable customer service. When a stair carpet fell short of our expectations, Brandon went to bat for us , directly to the manufacturer , and made it right. We will use this company again!

This company has done 3 different jobs for me and I've never had a more efficient, great value, and…read morehelpful company in my home. John is incredible and a great listener. He's super knowledgeable about this trade and helped me figure out what I needed on each project. He was very patient with me. I would recommend this place to anyone.

Replacing the floors in my entire home was an exceptional experience from Circle Floors Parma Oh…read more Don, the owner , provided a timely in home measurement and estimate. Once my LVP was ordered, Mary the office staff kept me informed of arrival and delivery of product to my home. Derek, the installer, was knowledgeable, had a plan every day during the process, is a hard worker, very efficient and with intent to detail. All Circle Floor staff was professional, courteous and helpful. From choosing my floor down to thorough cleanup after installation, was very streamlined. I can confidently recommend Circle Floors for your flooring needs.

Circle Floor Company for helping me find the perfect carpet and flooring to brighten the place and…read moregive it a timeless and classy elegance. Don and his team were excellent, communicating every step of the way, and making sure I was absolutely satisfied. They were able to get in and finish on time, and take away the stress. I would highly recommend!

Southwest floors has been taking care of my flooring needs for 40 years. I am a remodeled and have…read moresuggested Southwest floors too my customer's. I have had very few customer complaints about Southwest Floors over the years. Any complaint I received was handled to the customer's satisfaction. I have been please with southwest floors performance.