They excellent service they your lawnmower breaks down they pick up…read more I had just bought a battery and installed it mowed the yard once and died we went to showroom and told what happened they said we will come pick it up meanwhile since we were in the showroom. We looked at new lawnmower. They hustler & scag. We really like the Hustler. When home did my research really like the hustler. What tow day later they call the battery that was bad they replaced it and dropped the mower back off th house. I applied their honesty but I kind of wanted the new mower maybe next year. So I saved about $ 6000 because they were honest.

Soooooo. I have a house built in the 70s and the plumbing was done with Indiana fixtures. I spent a…read morelong time finding the correct valve stems for my shower. The knobs took even longer. B&B had what I needed!! Super friendly service, veteran and family owned. They have a wide selection of parts the folks know what you need and can order it if they don't have it in stock. The knobs I bought today were hard to find, B&B had them and only $12.00 a set! When I upgrade the other bath and vanity I know exactly where to go!!!

I needed an aerator for my Moen faucet. I had tried online shopping and mostly came up with having…read moreto buy the spout with the aerator which I didn't want to do. It would cost around $30 and I was trying to save money. So I went to my local Mom and Pop hardware *the only reason I didn't go there first was because I didn't want to get out of pajamas and put on makeup to go anywhere. They ALWAYS have what I want but this time for whatever reason, they did not. HOWEVER, the young guy told me that I could save a lot of time probably by going to B&B and did I know where it was? So, to make an even longer story short: I did go in on a different day, 10 minutes before closing (feeling guilty about this) with a storm brewing outside and handed the old broken aerator to the owner. He asked no questions, just disappeared around the corner and I chatted with the lady sitting nearby who was holding a cute dog who was anxious about the coming storm. I'm sorry to say I have no names because I enjoyed the five minutes I was there. The gentleman came back with the new part and did not charge me. Incredible. I am so grateful for businesses such as this. Thank God for the Mom & Pop shops (what I call family businesses).

I called in to see what they had in store, I'm from out of town used to having a variety of fabric…read moreand hardware at my disposal. And this lady was super aggressive raising her voice at me and being hella sarcastic. So I will see how I will be treated when I come in.

It is always a wonderful and fruitful experience every time we visit this business. My wife has…read moreBernina and appreciates the experts. There is also an in house technician. Take advantage of this superior customer service!

Ordered older Kubota clutch assembly on line. They notified me in very timely manner that the part…read morewas not available at any distributor for the foreseeable future. Very professional. Instituted refund promptly. Will definitely give them another shot at my business in future

Stopped Saturday morning about 11:30AM, woman knew what I needed taking parts out of the bag…read morewithout even looking at a part number. Price was slightly cheaper than Home Depot. Service was friendly. Woman was on phone helping customer when I came in and said she would be right with me. Other big chain employees just ignore you if on the phone or don't even answer the phone.

Went to get a key made, door was locked, went next door to the poboy shop to ask what the hours…read morewere, they informed me that the workers truck was in the parking lot. Went BACK to the shop, and was greeted rudely at the door by an employee that informed me that they had "closed 30 minutes ago". Looked at my watch, it was 3:15pm. EDIT: Removed some of the first day negativity associated with being angry enough to post a negative YELP review. Also, for the record, I never cussed his employee. While I understand it was Good Friday, the whole situation could have been avoided by simply placing a sign in their window that said "Closed early for Good Friday", which they did not. My assumption, after visiting the poboy shop, was that he was using the restroom and locked the door to prevent theft.

Call for assistance with a re key and deadbolt install at one of my storage properties. Service was…read morecompleted same day at a reasonable cost. Brittany was a pleasure to speak with and made sure I was well informed of the process. Thanks y'all. Will do business again!

When you are a grown up, you have things like a favorite lumber yard and hardware store, and this…read moreplace is mine. Always someone in the store ready to help you find something or even walk you through a project. And the lumber is high quality and not as expensive as any sold in the big box home improvement stores. If you order some lumber to be delivered to your home, you and your contractor can trust that all of the boards are straight so you don't have to spend an hour going through a shipment and identifying subpar boards that must be returned.

Your customer service needs improvement. No one comes to your building seeking help; they would go…read moreto a big-box store. You are definitely a destination store. If someone walks in needing help, at least assist them. My husband was in your store at 7:30 a.m.; therefore, he needed something. He walked out due to a lack of service. It's unfortunate you judged him by his persuasion. He works for the city and could bring you much more business, but you apparently don't need word-of-mouth promotions; you are popular enough and make great money and don't need to increase revenue year over year.