NEW I have been leasing an office space here for the better…read morepart of 2023. Ryan Phillips is the onsite Director Operations and does a terrific job. He communicates well with tenants on any issues that may affect us. He fixes issues quickly and has made a number of improvements. I occasionally enjoy the food truck that Ryan contracted to come onsite! Its actually really amazing food especially when I dont have time to leave the office to find something in town. This is a well run place if you need an office or large secure yard for equipment. Location is really ideal. Easy on/off the 101 freeway.

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

Originally when I moved in I gave this place a five out of five but by the time I moved out they…read morehad sold their management to another company. Horrible! The only thing good about this place is the one person, Erica, who works at the front desk understands what a disaster it was when they sold the management. At this point I wouldn't recommend them at all. I've moved my Storage to Cloverdale; I'm paying less and I'm definitely appreciated as a tenant.

Manager Erika is great, as everyone seems to note. But the corporation seems to raise the rent…read moreabout every 3 months and probably counts on people being stuck there without a viable option to move stored items to a new location. My experience was that rent went up about 25% in 21 months. That type of price increase is a bit shocking and you can't help but feel victimized.

Wonderful people at this Storage Pro. At one point, because of my careless stacking of storage…read moreboxes in my unit, one fell and jammed the door shut, and it was stuck, stuck, stuck. I tried for an hour to get it open, an employee, a big guy, brought his tool box, and he tried, using brute force and multiple tools, and then Cathy, the manager tried. Cathy is very small, probably 105 lbs soaking wet, but she examined the situation carefully, thought about it for a minute, and then MacGyver'd that door open with no tools in about about 30 seconds. It was a wonder to behold! Afterwards, she just casually dusted her hands off and acted like it was no big deal, but it was actually amazing. Both Cathy and the other employees at this facility are nice, helpful, and efficient. I have never had a negative experience with anyone at this Storage Pro; they are all really good to deal with.

I went to StoragePro in Windsor CA and was greeted by Hurley who was amazing to work with. He…read moreprovided me with all of the information I requested. Also, Linda was there and was very helpful with providing me information. Both Linda and Hurley were very professional and helpful. Hurley walked me to the storage unit I was interested in renting. The unit was very clean along with the office and grounds. I would recommend that anyone who is looking for a storage unit check out StoragePro.

The place looked nice enough but there is one problem. They advertise RV storage constantly on…read moreCraigslist and when you get there they don't have any but will put you on a forever long waiting list. Great but underhanded way to keep their storage lot full. Just more Craigslist flakes.

Christine at Windsor Storage is awesome. She's gone above/beyond to help us. Terrific service,…read moregreat prices, convenient location right off 101 @ Arata exit. Highly recommended.

I met with Linda who provided me with excellent customer service. She helped me with the paperwork,…read moreshowed me several options of spaces to choose from, helped me with my gate password, and explained the pricing options for the site I ended up choosing. The prices are great and I like my parking space. I gladly recommend Mighty Vault Storage in Santa Rosa for storing your RV. I am one happy customer!

Fair business practices: We rented a covered space for our…read moretrailer for many months (+/- a year.) The onsite manager was helpful, although not always responsive quickly. The covered space was ok but the maintenance to the support arm that impacted getting in and out of the space never happened. My main complaint was their business practice policy regarding rental reimbursement of partial use of the 3 month rental interval period they sign you up for. Many months into our space rental, we paid our upcoming 3 month rent for the space. Near that time, we were also notified, as were all the space renters, that we would need to move our trailer out of the space for 3 days the following month ( a few weeks into the 3 month prepaid rental period ) due to gravel maintenance and grading. When we moved our trailer, we decided to relocate our trailer closer to our new home and give notice to Mighty Vault that we vacated our space by email and phone message, and we were seeking reimbursement of unused rent. Up to a week later, we received a call and we were told the business policy was they do not reimburse for prepaid rent, that we would have needed to go month to month before the 3 month prepayment, and then we would only have paid for one month, not 3 months. The business kept the more than $400 of unused rent. Additionally, we were told that this process was included in the initial contract information done many months before, which we had not recalled, and they had no way to reimburse partial amounts the of 3 month prepayment. While I understand contractually, I had not recalled that information. I find the policy as unfair in practice to the consumer and do not recommend this business as fair and trustworthy.

This location is safe, clean, and the employees are very helpful. My lock was stuck and I wasn't…read moreable to unlock it. I was ready to cut the lock off, but when I went to the office, they were able to get it open. Such frieldy people and always willing to lend a hand.

I'd turn and run!!! at first, I was excited. It was secluded and seemed nice, my mom was moving and…read morewe were in a crunch to get her belongings in a unit. Doris seemed nice at first and so she had a unit coming available in a day or two, so I gave her my number when it would be available. Never got a call so I had to call her back, no big deal okay...but the person decided they were keeping their unit but she had a larger one available for more money, go figure but like I said we were out of time. So we signed all the paperwork gave her all cash (as they do not take anything but) and she gave us an access code. We rented a Uhaul and packed up all the stuff and drove to the unit only to find the code was wrong since she leaves at 1:00 every day and apparently she was taking a day off it took another 2 days to get a code so we could actually get into the unit!! while we still were paying for the truck rental as well. Already irritated by that, we went ahead put everything away. We only were going to need the unit for the 1 month period as we had told her until the new house was ready, however when the month came to an end and we emptied the unit along with her very limited hour's shes there she didn't get told with the week notice necessary I guess, so we paid for the whole next month, we figured well might as well use it to store some nic nacs in the meantime, only to find out that she had already rented the unit again ! I called and asked and all she said was "It's in your contract" so I checked and nowhere in there did it state she can rerent your unit if you paid for it. During the time we had the unit and came to pull out some stuff, Doris was there and was actually complaining to us how she had just found a dead body in a unit!!! thank god we weren't planning on staying or I would have left anyways after that!! and last bit of advice, people are living in some of the units, so keep your stuff locked at all times!

I have been storing our company's film library and equipment at the storage facility on Piner Road…read morein Santa Rosa ever since they opened. The place is clean and dry and cool. All good for the things we store. The office staff is made up of knowledgable and friendly people who can help with any situation. I definitely am very happy with the years that I've been working with them. Highly recommended.

I have only been renting here for several months and I just received notice that they are…read moreincreasing the monthly rental by 52%! That is an outrageous increase. I did like the storage facility for their climate control, easy access, and lighting through the halls. However, to increase the rental by that much is intolerable! Unfortunately, I will be looking for another storage unit because this one has become way too expensive. What a shame.

I had a storage unit in the climate controlled area for a over a year. I have had to go in and out…read moreof my unit many times and I appreciate that they have cameras everywhere. I have always felt safe. I just moved out and went thru everything, I didn't find one bug or any mouse droppings. This place is clean and they keep it pest free. Just what you hope for when you store your possessions. Front office very nice.

This place was the worst experience I've had with a storage facility. I was sent a bill for over…read more1000 dollars from a collection agency a year after I had vaccinated my unit. The "manager " Donna laughed at me when I call to dispute the charges. Now I'm following through with the time consuming effort of filling paperwork to have this false bill removed from my credit report. I was never sent a bill for the supposed months I was charged for after I vacated the unit. Absolutely Outrageous crooks. The girl Amber that works there is nice. Bit it doesn't make up for the jabba the hut manager. I now use Windsor storage facility and love the service they provide. Read reviews for both and decide for yourself.

Hansen's moved us from California to Oregon. Their customer service was excellent from the…read moreestimators to the packers, to the actual movers. Special thanks to Chuy, Ernesto, Andrew and Will. Thanks for handling our things like they were theirs

I used Hansen moving for my short move within Santa Rosa…read more They arrived on time and were careful with my belongings. They carefully took apart my bed frame and wrapped the pieces up in cloth. They were also careful to point out damage prior and ensure I was aware before they packed up any items. Movers were quick completing the move in less than four hours. They ended up adding a person when we got to the next house to make the move faster. I was informed prior and agreed before the person was added since there was additional cost. All my furniture was put back together without any issues. Would use Hansen again for future moves.

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

They used to be (at least up to May of 2025) very friendly and reasonable people. Now at least one…read moreof the managers is a real KAREN; no people skills whatsoever. Arrogant and entitled. I suspect ownership changed, but that is no excuse. I guess the new owner's mantra is money, money, money and I don't care how they are treated. Really, really, sad. Have been with them for 16 years.