Absolutely the best and kindest man we have had the good fortune of meeting at our new home in Santa Rosa. Delbert answered the phone, which is a huge plus in this day and age. He showed up on time a few weeks ago to help my husband unload a truck driven up from San Leandro. Honest, trustworthy and a very hard worker. He came over again today and hauled off a few dressers for me. His co-worker was very kind as well. Delbert, thank you for making our move-in so much more pleasant. You are appreciated. If anyone needs a mover, call Delbert. read more

Great Service and quality. We highly recommend. Aladdin went way beyond my expectations.

Delbert and his crew were so prompt, nice and professional. They moved my antique grand piano so carefully and without issue. I wholeheartedly recommend them! read more

Aladdin Transfer Premier Moving & Storage - 1850 Bosendorfer Grand Piano - Movers Near Me - Santa Rosa, California

Had a way better than expected experience with this moving company. I read nightmare stories online about every moving company, so I was really nervous to commit to this, or any company for that matter. I got 3 bids for our 5 bedroom home on an interstate move. Prices were fairly close with the exception of an 18,000 dollar quote (insanity!!!). We chose Aladdin due to their personal follow through from the start. Every aspect of the experience was fantastic. EXCELLENT communication, honored every appointment time, packed what I needed them to pack perfectly, and all of the team members were sweet and very nice to have around. There was one chair that the arm was cracked (we haven't been able to unpack all of the items as they are in storage). But, from what we have seen so far, things look in good order considering the amount of items they were able to put in a 26 foot truck (our road could only accommodate that size... no semis). I'd would recommend this company for fair and reasonable pricing, as well as no crummy pricing surprises at the end to get you items off a truck. Thanks Aladdin transfer! read more

Highly recommend Aladdin! Justin, the owner, came out to size up our job to give us the estimate. He was so knowledgable and gave us great tips on how certain things should be packed up for safest transport and on some packing efficiency short-cuts for stuff we were packing. They can do as much or as little as you want in terms of doing the packing for you or you can pack it all and they can just move it. You pay by the hour so it's really up to you in terms of the help you need and how much you want to spend. Besides being knowledgable, Justin is compassionate about how difficult a move can be and is an all-round super nice person. On the day of the move we were in great hands with Coby, Ben and Trevor. They, too, were very experienced and knowledgable and so careful with wrapping things for maximum protection. They were friendly, upbeat, helpful and polite. And, they were fast and efficient. They acknowledged that we were paying by the hour and they certainly did not take advantage by going slowly; they hustled the whole day. And they were also compassionate about how difficult a move can be...at one point Coby even offered my mom a hug noticing that the move was pretty overwhelming to her (she's 76 and had lived in that house for 22 years). The estimate was pretty close. It did take them an extra few hours over what was projected, but our move was complicated and an estimate is only just that. A half an hour after the movers finished up we got a text from Justin just checking in to make sure everything went OK. So, excellent customer service from start to finish in addition to excellent moving. They take great pride in their work and are very nice, caring people. read more

Couldn't ask for anything more! I used Yelp to request a quote to move my sofa and I received a response in a timely manner, which actually answered my questions. I was able to arrange my sofa being moved with ease and great communication. The guys were on time, courteous, and professional. They even wrapped my sofa in shrink wrap for me, which I forgot to ask about. Their prices are competitive with other movers but their customer service is uncomparable! Highly reccomend them. I would definitely use them again. read more

Worst moving experience of my life. Don't ever use: * Aladdin Transfer & Storage * Wheaton World Wide Moving (a.k.a Wheaton Van Lines) * Bekins (same company as Wheaton) And don't do business with: * John Edward - salesman with Aladdin * Brad Messer - owner of Aladdin In Summary: Contracted Pick Up Day: Fri, 7/7 Actual Pick Up Days: Fri, 7/7 & Mon 7/10 Est. Delivery Window: 7/11 - 7/17 Actual Delivery Date: 7/26 - 11 days AFTER the END of the delivery window The Gritty Details: We hired movers for our move from CA to CO. Aladdin was the local pick up company and Wheaton was the national company coordindating the move. Aladdin sent John Edward to do an in-home inspection of the apartment but not our 10 x 10 storage unit that we told them we had. They just estimated based on the description of the contents. The movers from Aladdin/Wheaton were supposed to arrive on Friday, 7/7 between 8-10am for pick up. My wife and I were to leave the next morning to hit the road for CO. (In hindsight, I should have given us a little buffer between pick up day and when we left town.) The movers showed up at 9:55am Friday morning. Unfortunately, the truck was too small to load everything so they were only able to load the apartment's contents but not the contents of the storage unit. They weren't able to get a second truck to pick everything up that same day so after some arguing with John and Brad, they assured us the unit would be picked up the next day: Saturday. So we gave them a key, the code to the storage facility, and hoped for the best. The next morning, Saturday, my wife and I loaded up what items we were taking with us in our 2 cars and hit the road. We didn't hear from anyone all day. Late in the afternoon I made some calls but just got voicemail. Finally, around 8pm Saturday night, I got a text--not a call--from Brad about the storage facility being "closed". The gate closes after 4pm but you can still get through that and into the building with the code I gave them. "Well I wish I would have known that" was Brad's response. This is the OWNER of the company. More texts and phone calls, during one of which Brad hung up on me for swearing at him - I guess I offended his delicate ears - until Brad agreed to pick up the storage unit stuff the next day: Sunday. Sunday comes and goes and, once again, we don't hear from anyone. We left a few voicemails for Brad but none were returned. Monday morning I got in touch with Tyler Greer, our move manager in the corporate office, and gave him the details of the weekend. He said he would take care of it and sounded sympathetic. Tyler was the only person in this whole mess who tried to work with us. Brad finally called back and said the storage unit contents were picked up on Sunday. John also called and said the same thing. HOWEVER, later that day the manager of the storage facility emailed that the movers were there loading things up. So John and Brad both lied to us. After 4 stressful days of calls, texts, and emails, our stuff was at least finally loaded up. Several days later we were informed by Tyler that they wouldn't be able to deliver everything until 7/26, 11 days after the end of the original delivery window. He was able to give us a discount of about 15% off the final price of the move because of all the trouble. Our stuff finally arrived on the 26th and in pretty good shape. With everything else that went wrong I was a bit worried. The movers who delivered the stuff - Colorado Hi-Tec Moving & Storage - were very professional. Brad Messer and John Edward clearly don't know what they're doing and don't seem to care much about clients. And neither of them are men of their word. From Brad in an email: "Sorry about the delay in getting your household goods delivered to you but this is a common practice in this industry in the summertime." During a phone call, John said something to the same effect. Okay, first of all, knowing that other customers are also getting screwed doesn't make me feel any better. Secondly, if you KNOW you're going to have this kind of trouble, either book less work, or at least give your customers a realistic delivery window. We would have packed differently if we knew we would be waiting over 2 weeks for our stuff to arrive. Moving is stressful enough when things go well without the added stress of dealing with incompetents. read more

Aladdin went way beyond my expectations. Delbert was great to work with and completed all my requests with a smile! His young crew were great and treated all my furniture with great care. Very pleasant young men. Delbert was also very good with almost immediate responses to my texts and phone calls. I would highly recommend using there service! read more

These folx were friendly, reliable, sweet & came under the estimate. I shopped around with 3 other moving companies and was quite pleased with this final decision! Ya never know what you're getting into & moving is so expensive overall so this was a HUGE relief. They let me add a bunch of items for an inexpensive dump as well. Yes, I definitely recommend these guys. read more

The owner underestimated the price of our move by 40%. It felt as if he underbid in order to get our business. On the plus side we had the best mover/driver with Wheaton (Aladdin was the middle man). The driver's name is Deon. If you are looking to move in the Western United States I highly recommend Deon with Wheaton. And don't be fooled by Justin's low bids at Aladdin! read more

We had Aladdin move our entire office this past weekend. Josh Watson was on the on-site supervisor and did a great job. Before they began they took time to ensure they were aware of any of our concerns and adjusted the move plan to suit our needs. During the move the whole team was diligent about checking with me to ensure all items were placed where we needed them to be. During the move we had a problem with the elevator (not Aladdin's fault) and they were very pro-active in resolving the issue. At the end Josh asked us if everything was in the right place and quickly moved some items around for me. The final cost came in lower than their estimate which we really appreciated. Over-all Josh and his team did a perfect job for us. read more

Brad and his team at Aladdin Transfer & Storage recently moved me from Exeter in the Central Valley to Sonoma County and the move could not have gone smoother. It was really very nice to work with Aladdin on this move, and I was extremely impressed with the job done. They were even able to manage it on very short notice (under a week from my first call to them - to being completely moved). They arrived on-time and completed the work in a very timely manner with no damage. I would highly recommend this moving and storage company! read more

We had to move some of our belongings and furniture into storage and I did not hesitate to contact Aladdin again for their great service and care. Highly recommend! read more

Love this place best moving company around the Bay Area they best price great people to work with

Not really to happy with this company. I called them telling them I had a one bedroom apartment to move and a small crate containing steel components for work. I told them they were gonna need a truck with lift gate. They brought a huge truck, but not a pallet jack and was unable to get the container on lift gate. They told me we could wait around for a guy to deliver the pallet jack. For 120 a hour I'm not trying to wait around. I called the next day to see if they would come back and move just the container and they wanted to charge me there minimum 2hour rate. read more

These guys are the real deal! We were going to handle our household move ourselves until our realtor told us how reasonably priced Aladdin was. Justin, Dylan, Tony & Dale showed up right on time and did not stop until everything had been loaded. They arrived early the next morning and put everything in our hew house right where we wanted in record time without breaking anything. They all had great attitudes and clearly enjoyed their work. The guys even went out of their way to move heavy furniture around after being unloaded and placed so we could decide where things should go. If we had done this ourselves, it would have taken much more time and effort and would have likely cost us about the same. Aladdin is the best!! read more

Just made TWO 130+ mile moves with Aladdin T&S. The 1st move wasn't a cakewalk by any means. I goofed, they goofed. Fortunately I was able to cover the extra expense of my goof. And if it were not for the great customer service & problem solving skills of Coby, Delbert, and Fred, this could have been a total disaster. These three guys, and the owner Brad went above and beyond to get my first move done as smoothly as possible. I appreciate that. The second move was a blind estimate, was the same distance, took less than half the time, it was easy. I should have gotten a discount for that one. But did not. I have not fully unpacked yet, so I cannot vouch for condition of all my property. I would employ them again. Be very vigilant on the estimation process. It could be better. This is true for any moving company. If the cost is going to go above what was estimated it should be declared, itemized, and mutually agreed upon right up front before the work is done. Not after. read more

Handled my move and the move came in 5k over estimate. Did nothing to help get the cost back to the estimate and never flagged that it would come in so vastly higher. There were no curveballs that could have caused this. Further lots of damage to my things and no claims were honored. Beware. read more

I would highly recommend Aladdin. I had lots of heavy stuff to move, including a modular recording studio, piano, and desks along with the usual furniture. The 3 man crew were extremely professional, fast, and very hard workers. They also came in at several hundred dollars less than the competition. I hope I never have to move again but if I do I'll hire these guys! read more

Brad and John booked my move for the weekend after I called them, amazing! John came by my office to get the key to my storage unit, what unexpected service! Justin and Shawn cleared out my storage unit, moved everything EXACTLY where I wanted it in my new house then quickly cleared out my rental cabin and AGAIN asked,me where I wanted each item if it wasn't labelled. A1 service came in as estimated. This is as good as moving gets. Thanks, Aladdin!! read more

Arrived on time, friendly and very helpful. No difficulties and took care to not damage our equipment. The movers were very polite. Can't ask for more. read more

Horrible experience. Wheaton may want to revisit who they are using as localized movers, especially Aladdin. This review doesn't deserve a rating. First, they quoted our job: 4 guys for 3 days. First day, 2 guys showed up, they then went to lunch for 3 hours and returned with one more person, so total of 3, still not 4. One of the guys was so INTOXICATED (his admission) that he had to sit in the truck the rest of the day while the other 2 packed. I couldn't get ahold of anyone at the company, nor would they share any phone numbers so we could reach them to see what they wanted to do about this driver. Intoxicated while working with heavy furniture...bad news written all over this situation and it was. He then ran over one of our outdoor lampposts, as he DROVE the truck off of our property. This was literally a few minutes after they said, "we take care of things as though they were our own." AND, "We are way understaffed and not sure why you were quoted 4 people." (Thanks, sales guy). And the real fun was that they had quoted packing 3 of our rooms (including our kitchens, and did NONE of that). We would never had gotten out of the home by close of escrow if WE had not packed everything they had quoted THEY would do. Day 2, only 2 guys show. On Day 3 they showed up with 4 guys and only 2 could stay the entire day. 3-4 hours were wasted coordinating drop off and pick up of the two people who had to leave. And then, move in day, they showed up with 6 guys and got it done. Broke one of our TV's and several more items. Shoved (not kidding) our mattress down a stairs and it ended up with black grease all over it, which was a bummer since it was new and expensive. They had every opportunity to give us a discount. They didn't. The apparent "new" owner called and offered an apology. I would have been happy with a discount but they asked us to fill out a claim form which pays cents on the dollar. So, we passed on filling out a form and are out a few items and a bit of money. No one died but boy what a terrible experience. To Brad, the owner...Thanks for adding a few months to my aging process and receiving top dollar for a job not well done. Great job on taking advantage of a customer. read more

Our move from CA to CO was open ended with an estimated window of 2-16 to 2-23 2015 for we had not yet closed on our new home. Aladdin moved our contents into storage in Santa Rosa and we paid for this service. On 2-6, our move coordinator from Wheaton (Wheaton-Aladdin partnership) called and the call could not be completed at that time. I returned the call on Monday 2-9 and left a message with the move coordinator (have proof) to return my call and finalize the dates and details. MY CALL WAS NOT RETURNED. I received a call from Aladdin on Wed. 2- 11 informing me that our belongings had been loaded on a Wheaton truck for delivery on the 19th. WHO DOES THAT without contacting the owners before loading??? We were scheduled to close on the 20th. The Wheaton driver charged us an additional $500 for the delay and in great haste left us with damaged items at delivery. THE DRIVERS RUN THE SHOW AT WHEATON _ ALADDIN. Do not use this company or Wheaton!!! Ronald J. Bauer read more

I just made my 1st purchase on Ebay. A beautiful 1930s sofa. It was 70 miles north of San Francisco. We could rent a truck go get it and carry it up the stairs, however, we are older and a 1930s sofa weighs a lot. I called around to find someone to pick it up and deliver it to my home in San Francisco. Aladdin responded fast and professional and above all willing. They picked up and delivered it as promised, even bringing it up one flight and then lifting it up over a banister avoiding the grandfather clock. Great job ! read more

They under quoted us by almost 50%, and our truck arrived almost two weeks late. The late arrival was not altogether their fault, this was more due to Wheaton Van Lines lack of planning. read more

Aladdin was hired to ship a number of gifts left to friends and family by a deceased relative. Not only was the process very slow (at least three people waited over 2 months and had to call to find out where the shipments were), but several of the shipments arrived damaged or broken. When my shipment arrived, the glass on one of the pictures was shattered. I was told that this was not covered (even though the box listed additional insurance) and was told UPS didn't cover the damage. Aladdin offered to send a check for $25, but more than a month later that has still not arrived. Follow up emails have gone unanswered. I assume the agent should be responsible for safely packaging an item for shipment. If not that, then what were they being paid for? read more

Aladdin Transfer moved my office and did a fabulous job! Justin and Tim were personable, hard working, efficient and accommodating! I can't say enough about their professionalism. They were very careful with all my office furniture and equipment. I appreciated that the actual move came in under their estimate. I would highly recommend Aladdin to anyone who needs a mover. read more

Had a baby grand moved within Santa Rosa. It was easy to get a quote over the phone. The movers were very friendly, careful, professional, efficient, and expert in the unusual art of piano moving. The quoted price was honored--no surprises whatsover. Would definitely use this company again for piano moving. read more

Thoroughly amazed at the service I got from Aladdin Transfer who is part of Wheaton World Wide Moving. I had a Steinway Piano that is very valuable to be moved from Sebastopol to Salt Lake City. The house was sold and Escrow said I had 5 days to move after contingencies were removed. Not know what day that was going to be, Aladdin reassured me that that would not be a problem that they can move me in a day. The moving was done flawlessly, and professionally. Every time I called I got an immediate response and the owner knows what he is doing as he has many years of experience. I highly recommend Aladdin to help you with your move and they also have vaults to store your items if necessary. Sylvia W read more

we had what we thought would be any easy move. 55 miles. slam dunk. NO INVENTORY WAS TAKEN packing or unpacking the truck. we were soon to discover that we were missing some valuable items. Their answer was "Oh it was put in the garage" search garage (again) missing items not there. then the mantra was "the owners are very embarrassed and promise to make it right" more phone calls. we fill out the claim form and the receipts. still no communication. more phone calls. Finally a letter arrives stating that since we did not list the missing items on the bill of lading they are not legally obligated to reimburse us for the missing items. The bill of lading is the sheet of paper you sign at the move when you give the driver the check. Of course, at the end of an exhausting day moving you are going to spend an hour or so trying to make sure everything has arrived while you are paying the crew their hourly rate. So, we find a classical BLAME THE VICTIM scenario. Aladdin, as in make this magically disappear. I would strongly advise you to seek out another more reputable moving company. learn from our experience and do not use this firm. read more

this company is not reputable. we had an easy 55 mile move. the driver and assistants piled things in the moving van and unloaded them. We gave them a nice tip and check for the move. AND THEN BEGAN TO NOTE THE MISSING ITEMS !! every time we called we were told the same thing. Oh, we put them in the garage. search garage. not found. more phone calls. "the owners are embarrassed and promise to make it right" submit claim forms and receipts. more phone calls. Then comes the registered letter "we deny your claim since we are not legally obligated since you did not note the missing items on the bill of lading" another phone call. the bill of lading is the sheet you sign at the end of the exhausting day of moving and hand the driver the check. Yep. blame the victim. THIS COMPANY IS NOT REPUTABLE. MY ADVICE, MOVE ON AND HIRE SOMEONE ELSE !!! learn from our experience and good luck. read more