Easily located to my house and very accessible also has units of all sizes at fairly reasonable…read moreprices

Hunter helped us downsize into a more manageable unit. He was friendly and provided great customer…read moreservice!

I rented a storage unit with CubeSmart on May 25. On June 3, I realized I needed additional storage…read morespace and called to arrange for another unit located close to my existing one. The representative I spoke with, Penny, informed me that she had suitable units available and assisted me with what I understood to be a transfer. Because I had already rented a U-Haul and needed to move quickly, I agreed to the arrangement. Penny assured me that I could leave my U-Haul in the parking lot overnight and return the following morning to complete unloading. When I returned, my access code still only worked for my original unit. I had not received any confirmation email, updated paperwork, or written documentation regarding the changes discussed. I called the office and left a voicemail, but no one returned my call. Over the following days, I made multiple attempts to resolve the issue. I called several times and left messages, again receiving no response. I also arrived at the facility before work one morning to speak with someone in person. The office was scheduled to be open, but no employee had arrived by the time I had to leave for work. Later, Christine contacted me while I was already on the phone with CubeSmart customer service. She explained that she had been addressing several issues related to Penny's work and stated that there was nothing she could do because there were no longer any available units that met my needs. She advised me to submit a formal complaint online and said she would contact her supervisors and follow up with me by the following Thursday. She specifically stated that she would contact me regardless of the outcome. I never received any follow-up. On June 22, I contacted customer service again and spoke with Cici. She reviewed the notes on my account, apologized for the situation, and assured me that the matter would be escalated to management. As of June 24, I still have no resolution, no meaningful communication from management, and no solution to the issue that began on June 3. This situation goes beyond a simple mistake. I was given clear assurances about a storage arrangement that was never completed, relied on that information when coordinating a rented moving truck, and spent considerable time attempting to obtain answers. Despite repeated outreach--including phone calls, voicemails, in-person visits, and conversations with both local staff and customer service--I have received no follow-through or accountability. At this point, I am still waiting for a response or resolution. The lack of communication, missed commitments, and failure to address what should have been a straightforward issue have been extremely disappointing

I rented two 10X20 storage bays for 9 months. I paid on time for both and thought I was doing…read moreeverything right when I called the 1-800 number to notify them I was moving the items out and they said no notification process was needed. So I moved my things out but they charged me for a full month rent for one of the bays which was over $600! I had items in there for 5 of the 30 days of June so I was expecting a refund of the difference. I was told that because I did not notify the Gainesville office and notified the 1-800 corporate they would not refund my money. Buyer beware!! I will not use this facility again as a result of this billing practice!

Mid December in 2024 I rented a storage space for an agreed price of $110. After 6 months they…read moreraised the price to a whopping $179. Customer Service was great, and the storage space was perfect, but raising the price by that much after such a short space of time was crazy. I immediately moved out and will never use this company again. Beware of the low initial price offered for units....if they have someone new who wants to rent your space, they will raise the price so high that , in my case, was almost double. So much for caring about your customers and their loyalty to their business. I would never recommend this business. I used this storage space prior to Self Storage Plus acquiring the business, and much prefer the previous owner who did not rip you off like this.

Suzie at Haymarket Self storage is an awesome person. She helped me find the best option for my…read morestorage needs and even helped me program my lock. The facility is super clean, lots of cameras and she really takes her job seriously. They walk the grounds twice a day and make sure everything is ok. If you need storage, go see her! This is the place next to Planet Fitness. She is great!

Danielle was wonderful and set me up with a perfect unit. My unit was very clean and everything…read morewas explained to me in detail.

Price gouging. I don't know if this is Public Storage corporate policy, or specific to this…read morelocation but DO NOT believe the initial rental rate. Once you are in place, if you stay for any length of time, they will continue to raise the rate, far beyond inflation, far beyond reasonable increases. 10x10, 5x10, any size - doesn't matter. Increase after increase, after increase. Beware. Facility is clean, newer, well maintained. Does not make up for exorbitant price increases.

I was charged $150 for 10 x 10 ground floor unit prior to my 3/20/2026 move in date. When I…read morearrived on 3/20/26, my assigned unit #1711 did not exist due to maintenance, I was told. She tried to transfer me to another ground floor unit but none were available although it was advertised online as 3 being available. She tried to transfer me to upstairs level which I did not want. I requested for a refund and she said the $29 admin fee was non refundable. Plus she can only refund me the charge for the lock Today. The remaining $127 will be refunded once she submits and gets approval from corporate office. the unit is still showing as active on my account and the same 3 units are still advertised online as being available as of now.

As an update, public storage has refused to refund my almost $300 that I paid for the unit I was…read morenever able to move into due to the damage. I've called numerous times over the last couple weeks only to be told to give it a couple more days for the money to be refunded. Finally had to file a dispute with my bank. This place is awful.

Very user friendly website. The staff are accommodating and friendly! They helped me locate my unit…read moreand answered all questions that I had. Highly recommend!

I called this morning to resolve an issue of my own making.The girl that answered the phone,…read moreCheryl, was very helpful & fixed it with in a few minutes of my call.