Top notch facility, with a very professional staff and very clean facilities. I had the choice of…read moremuch closer storage facilities, but went with Telegraph for their reasonable price and professional appearance. I was not disappointed. When I signed up, the manager gave me a realistic recommendation and did not try to upsell. The automatic payment system was very efficient, and check out could not have been easier. Every time I went, the building was very clean, with perfect climate, and I always felt safe in there with my kids. Separately, they offer great prices on moving supplies and great recommendations on moving support.

Prices are competitive , and employees at the office and extremely welcoming. Easy access to units…read moreand clean. Look no further :)

We enjoyed their service with moving. I loved the lady I…read moreworked with and she took notes, listened to my needs and communicated the expectations and the movers were efficient, came with all necessary tools and were professional. I didn't need to worry about anything and had a great chat with a few of the movers while packing. I'd recommend their service!

I worked with Yuriy to coordinate the details of our move from VA to NC. He was very personable,…read morehelpful, and responsive. Moving is one of the most stressful things people experience. Especially when it's another state. He made the process seamless and handled any questions or concerns I had in a timely manner. We opted for the movers to pack our things. The movers were on time and worked diligently to pack everything. They labeled everything by room which made it easy for me to unpack and find what I needed once everything arrived. I called several moving companies and pricing was very fair. I highly recommend using them for your next move.

First-They could actually comply with the Americans with Disabilities Act (ADA), by having a…read moreworking elevator. Their elevator has not worked in over a month. So you if you want to take anything from the 4 story building, you literally have to carry it down the steep stairs, 18 steps per flight.

Didn't like it. It wasn't clean and they forced you to have insurance. Don't recommend it.read more

Raised my rate by 50% less than 3 months after I took the unit. SCAM. They get you in and assume…read moreyou won't pull your stuff out after they raise rates. They claim market rates, but the current price online is less than what I'm current paying. Should have read the reviews before I decided on this place. Seems like a common practice. Also, they advertise the first month free but never received.

Keeshawn was great! She helped me figure out a plan and provided me with the most advantageous rate…read morefor what I needed. The space is great and accessible. This location was recommended to me to use and I appreciate that recommendation by Tony. I had a very positive experience and this took some stress off of me.

Received a call from management, they corrected an error and super pleased. I was charged my…read moredeposit when they have a program that assists military families that are on the base storage waiting list and was refunded my deposit. I do appreciate the follow up and correcting the error. Thank you!

My husband and I requested a spot for our tractor to be stored at last minute literally within…read more24hrs of a notice and Amanda was amazing!! She quickly replied and got us squared away. We paid and was able to park our semi truck the next day. Very reasonable pricing especially with all the security features they offer. I'd park there again and recommend it to everyone! They have excellent customer service!

Customer Service outstanding, building super clean, cost- efficent , and process was quick.read more

Crista deserves a raise! She provided the best customer experience I've had in a long time, making…read morethe rental process easy and seamless. The unit is clean, safe, and in excellent condition. We explored several options across the DMV, but Crista is what ultimately sealed the deal. It's reassuring to know our unit is supported by someone so polite, hardworking, and accountable. We look forward to keeping our belongings here.

The evening staff there have been very helpful to me and have gone out of their way to assist me!read more

The staff was nice but we will NEVER use U-Haul again. Renting from them has turned our lives…read moreupside down!!! Rented a faulty trailer and it caught on fire. And burned our car to a total loss. We even took out the extra insurance and all they paid us was $500 for a total loss vehicle and all of our belongings in it. We only got 63 miles down the road when this happened. They wouldn't even reimburse us for the rental!

Mo was a phenomenal help as a first time client. My family already had another storage unit and…read moregreeted us by our names every time and just shows she knows her customers well and cares for them. Highly recommend this location due to great service. -K

It was so easy to find space and rent it. Thanks for all of your help with everything, Mo!read more

This review is for the Public Storage (franchise), location: 7400 Alban Station Road, Springfield,…read moreVA. Wow - what a great place. I found/rented a 10x10 unit "on-line" (size and value - slightly lower costs than other nearby storage locations/chains), but what "sold me" was the management and facility. WOW! The most friendly and helpful management (Samina) and the cleanest, most effectively managed Public Storage franchise ever. I was immediately impressed when I arrived by how neat and clean the entire facility was maintained. The manager is Samina, and she is an exceptional "customer service / take care of you and the business" person. She knows every unit of "her" public storage franchise (and as I learned later, she also knows her customers). When she took me to my unit, she noted the roller-door was slightly ajar (needed maintenance). I thought it was fine, but she found me a nearby available unit with a "perfect roller-door" and asked if it would be OK to reassign me to that one (her concern was for me to be happy with the unit). She also sent a message to the maintenance team to check the other unit/adjust the door before it will be rented. On subsequent visits (loading items into my storage unit), Samina was helpful (making sure I found the carts, etc.) and recognized me remembering which unit I rented from memory (not needing to look-up my account). Samina's outstanding management and care about me "the customer" coupled with the cleanliness and value has convinced me the Alban Road Public Storage franchise is "best in class." RECOMMENDED!!!

I experienced exceptional customer service from Samina today. She is very professional and…read morethorough. She called to introduce herself and when I arrived she patiently helped complete my reservation. There were technical difficulties and she kept trying until it finally went through. Where my unit was assigned would have been a bit inconvenient due to the elevator being temporarily down, so she gave me a different one. That is what I call customer​ service! That's how it used to be when I was growing up! Nowadays....anyway, I highly recommend this location!!!

I can't say enough good things about the staff and the professionalism they showed. We were moving…read moreand our initial moving truck reservation was canceled less than 24 hours before we needed to move. We searched around and thankfully Mini U had a Penske truck we could rent. They followed up to clarify and check in to see if there was anything else we needed and that they looked forward to seeing us. When we picked up the truck, the gentlemen was so nice and helped us getting all the supplies we needed to be successful on our moving day. They were awesome! Totally transparent, helpful, and very genuine. Next time we move, they will be our first call!

Very helpful personnel. Made the while experience very easy. Michael and Sean cared about my unique…read moresituation. ​