Nothing but great things to say about this place. Jessica is an amazing property manager. She's…read morevery professional and won't try to deceive you in way. The facility is kept neat and the storage units have sturdy metals walls preventing any accidents from neighboring storage units. Will definitely friends and family in the area to take their business here.

Bait and switch!! What a dump! No exaggeration here ladies and gentlemen! If you're looking to…read morestore your items with mouse droppings, doors that won't open or close properly and an unsecured lot that clearly welcomes trash to be left scattered everywhere, then this is the dumpster fire for you!

5 stars for the awesome onsite manager, and 2 stars for the unscrupulous, shyster of a company. The…read moremanager is professional, courteous, and patient which is noteworthy because his job can't be easy. The company over all is not the best. It's a money grab for them; service of any kind factors in little if at all with them, the payment app doesn't work, requiring you to use a AI service by phone which charges $1.95 to process your payment. This is not ethical. Their lack of competitive pricing evidences motive. Good thing the onsite manager provides a quality, customer experience and keeps the place is clean, and well maintained. The gate was broken each time I visited, but his job is to report it to the An unethical, unscrupulous owners who do nothing to remedy. I CANNOT RECOMMEND and WILL NOT USE AGAIN.

My unit was not cleaned out properly when I moved in on a Saturday. Unfortunately, the office is…read moreclosed on weekends so my issue didn't get addressed until the following Monday. The staff was very apologetic and immediately transferred me to another unit, which was closer to the entrance. I did have to move my stuff from the old unit to the new unit. I got a really great deal on the rental so I am adding a star to my rating. Other companies were charging a lot more for the same size unit.

Amazing. I have never used one of these, and I honestly thought the process would be long, but I…read morewas able to rent a storage in less than 10 mimutes. Everything was self explanatory and easy. The price is amazing, no complains.

Literally the worst company I've ever encountered! I have…read morebeen unable to access my storage for days, even though I've paid my bill for the month. This company provided me with lock and for some reason it got stuck and wouldn't open. I told by the person working that he would get someone to cut the lock asap. It's been 4 days and the lock still hasn't been cut. I was trying to move out at the end of this month, but it is obvious that this company is waiting to cut the lock for the beginning of the month so they can get more money out of me. I even call customer service and was very unsatisfied with their professionalism. The person explained only one person cuts the locks and that they're busy, and that I'm still expected to pay rent on a storage unit I haven't been able to access. This is absurd. If you can, avoid this toxic company like the plague!!!

Moving my mom and grandma from KY to VA. I paid online and the texts messages for access, storage…read moreeverything was on point. I didn't have to call anyone... Smooth process!!!

Great place to leave ur home stuff. I love the customer service Brandy game me . I recommend to…read moreeveryone. Rob A.

Rental choices were decent, they had what we wanted…read more Rental was clean. Cab was in good shape. Attendant was a bit short with my wife when she came alone to pick up the rental pickup. When I came with her to return the rental the service was a bit cold but same guy didn't give attitude this time. (My wife is a sweetie and while she asks a lot of questions, she is so nice and doesn't deserve attitude)

They only had one representative who left and stepped out for nearly 15 minutes, several customers…read moreawaiting and then instructed to do a mobile App phone check in and it's 12:06 p.m. and still no call from CSR. Bad customer service and worst contact center support online team. And the worst part of it is that they had a pickup truck on their parking lot but it was down and unserviceable.

My monthly rent after four years has gone from $89 per month to $225 per month per month as of…read moretoday. I was just notified of this by email. I am consumed with anger over this blatant price-gouging. Have their costs risen over 200% in four years? Of course not - they produce nothing, they don't buy any raw materials, they have a skeleton staff, etc. Not just the worst storage facility, but the worst business of any kind I've ever transacted business with.

Great customer service, easy in and out, dolly available, very clean spaces, you feel safe while…read moredoing your business there. Highly recommended.

I have been a customer for many years. Joanna Cabanilla is the best manager I have come across at…read moreExtra Storage Space. Personable, supportive and really positive. Initially, I was apprehensive leaving my name and unit number because of the previous manager. However, as soon as I spoke with Joanna-- the new manager, my nerves calmed down. Joanna needs to be the person who trains other managers and assistant managers. I have had multiple units at Extra Storage and other companies. Hands down, Joanna is the best manager. Thank you for your support. I truly appreciate your professionalism and support.

Timothy, a well mannered young man, was fantastic: informative, helpful, and knowledgeable. He…read moreassisted me with my unit rental from start to finish. The property was very well kept and the A/C was blowing when we viewed available units. The covered carport for loading and unloading is a great feature, and I like the security of the facility. The only negative i experienced was heresay from another tenant who stated he was moving out of his unit because ever since the new manager started working there, he has checked on his unit to find 90 degree temperatures in and around his "climate controlled" storage unit. And he wasn't happy about that. Max temp is supposed to be 80 at this facility. Temps were good when I was there.

Temperatures in the "climate controlled" units are not kept at proper levels!…read more We have three storage units at the Sunnygate location and pay approximately $450 a month for climate controlled storage that is hot, humid and miserable! It is July in MANASSAS VA. We have had recent temperatures hovering around 100°. The temperature inside our climate controlled storage units should be bearable. However, the multiple containers of Damp-rid we have in each of our units continue to be FILLED with water from the extreme humidity inside the "climate controlled" storage units. We were inside the building for less than 10 minutes last evening sweating profusely from the miserable temperatures, while adding replacement damp rid products to our units! This is totally unacceptable and a repetitive issue with this location. This happened last year, and was reported to management without a resolution. We are adding Damp-rid every 15 to 30 days while paying... $5,400 a year for "three" climate controlled units at this location! Where is the climate control? We have also reached out to Customer Service and are revisiting our choice of companies to use for our storage needs. Why is this a recurring problem at this location? We have not been notified that there is a mechanical issue that occurs each year. We have not been financially compensated for the lack of temperature regulation for which we are paying. CubeSmart why are you not providing what customers are purchasing?

Never again! RATS completely destroyed our large plastic bins and clothing inside, along with…read morewooden items we had. Rat ur and feces were all over the unit and all over our stuff. Update- I emailed as requested with zero response. Do Not Use, unless of course you want your stuff ruined.

Very user friendly website. The staff are accommodating and friendly! They helped me locate my unit…read moreand answered all questions that I had. Highly recommend!

I called this morning to resolve an issue of my own making.The girl that answered the phone,…read moreCheryl, was very helpful & fixed it with in a few minutes of my call.