They are amazing! So sweet to talk to ! Definitely recommend them…read more good explaining of concerns or questions.

I have been working with this storage facility for a while when I or a family members needed it. I…read morehave had some pretty good managers work here, but Tracy has been the biggest help! She really knows how to talk to the customers and I appreciate it more than she knows!! It's a clean facility and I'm glad they offer climate control options and Bluetooth options!

The lady at the front is really rude and nasty spirited. We stopped by to ask a couple questions…read moreand she basically barked at us. Terrible customer service, wouldn't recommend to anyone. If I could give it zero stars I would. Definitely not worth your money or time to do business here.

Stay AWAY from this place. No one ever answers the door or phone EVER!!!!!!!!!! PUBLIC STORAGE IS A…read moreJOKE...SCAM! Rented for two months and already raised rent from 122$ to 165$ and they tried to tell me they discount the rate to 10$ less. F U! I pay 122$ Period and now not even 90 days this place wants to raise rent and then try to give ME a discount for three months for 10$ less. HELL NO I am out ASAP!!!!!!!! HIRE PEOPLE THAT SPEAK ENGLISH TOO!

Onsite customer service issue. Arrived at the facility on 7/20/26 around 3:30. We tried to log on…read moreto the app to get into the facility and we were unable to do so, so then we went to the office. A dark haired female in her twenties (I am giving the description due to not getting her name) came out to the front door of the office and stopped us on the way in. I showed her the error message on the login site and asked for help. She immediately acted as if we were bothering her and asked us "are you using a VPN." No we were not. She then put her hand on her hip, blocked the entrance to the office, and said "there is nothing I can do to help you." I said "we are paying to keep our stuff here but you can't help us get into the unit?" She then said I could switch to a fob but it's extra. She also immediately mentioned the FOB does not usually work and also told me that I could "move my sh*t." I then said that this was poor customer service because she wasn't providing any real solutions and was interacting with us in a very rude way. She finally mentioned something about re downloading the app so my husband went to the side to do that. She then, once again with an attitude, said something about tech support not being helpful in these situations. I wanted to end the interaction so I pointed out that she initially wasn't being helpful at all, acted extremely bothered from the beginning of the interaction, and just seemed very flustered and annoyed with us the entire time. The re downloading of the app worked and we then proceeded to our unit. In summary, she basically just complained at us about the issue we were having, and kind of just rambled as us until she mentioned a solution. Overall, she just seemed mad that we wanted help with a pretty basic problem we were having and getting any actionable advice from her was like pulling teeth.

great speedy, friendly customer service. I had an issue with my lock and they handle it very…read moreprofessionally.

I'll give it 2 stars because of the cooling even on outside units, but just know your rent will…read morekeep going up to the point of not being able to afford it, in order to lower it you need to move to a new unit and when you clean out your unit and try to close it they take their time, which could lead to an extra month payment.

Great services, clean facility…read more My only problem is they do not pro rate. You pay for the entire month. I don't see this taking a lot for them to pro rate. I get charged for two units for the entire month if I go one day over. Additionally they do not offer deals. If you want to go with a larger unit then move all of your things or get charged for two units. This is the only thing that rubbed me wrong is these lazy business practices. Especially after I asked them how full they were and no where near 100%. Good for them, but terrible for the consumer. Other then my issue with that, the facility is very clean, employees are well trained and professional. It is definitely a five star storage facility with loading flat wheels provided for you to move your things from your truck to your units. They can look at any open unit on their computer and give you one ideal for loading and unloading After hours access is given by a code which is nice that I can go to my units even after the office is closed

At first they were great! I went wirh them because they gave me a good deal. The keyless entry is…read morehandy and it's conveniently located. I was happy until I got a notice today that the rate was randomly going up by ONE HUNDRED DOLLARS! I understand inflation but this is just a bait and switch company. And they know that it's generally a pain in the ass to move the contents of a storage unit so it ends up being a lose lose-stay and pay or relocate. Since reaching out to them and leaving the review they have promptly reached out to try to make it right. I very much appreciate that!

Been doing business with this location since about 2019, no issues with service when needed etc…read more But a safety issue I experienced a couple days, really made the hairs stand up on the back of my neck. I pulled out to turn right, and had to accelerate at top speeds to avoid being hit by a car. As you exit the parking lot, it is EXTREMELY difficult to navigate getting out of the parking lot safely whether with or without traffic. The issue is mainly traffic headed South bound on Rt 1. To your left as you exit, your view of oncoming traffic is obscured by bushes. It near IMPOSSIBLE to view any oncoming cars. A somewhat easy fix would be to install one of those reflective round mirrors on the side of the parking lot, so exiting drivers could see oncoming cars. Also, cutting back, or chopping down the bushes on the left side of parking lot would help greatly.

Very new facility. Clean, well maintained. After 4 months they provided me a notice they were…read moreDOUBLING MY RENTAL FEES. That's right, doubling. From $112 to $224. When I called and asked they said "the rate was adjusted and there was nothing they could do" Very predatory business practice. Absolutely despicable.

From my first telephone contact with Jonathan, my customer interactions have been phenomenal…read more Based on Jonathan's intuitiveness I chose this location sight unseen he provided such excellent customer service and I believe went above and beyond. The manager Stephanie, I met today. What a gem. She took me to see the unit selected, made sure I was familiar with the lock, provided much needed insight and ensured a positive and productive experience. Two Words: Top Notch

Randall helped us move from NoVa to MD Eastern Shore. The crew was outstanding, friendly, and very…read moreefficient in their work. We actually enjoyed the time spent with them, making the process less chore-like. Everything arrived safe and sound and the crew was diligent in helping us arrange the furniture in the right places. Highly recommend considering Randall for your move. Yes, prices were fair and similar to others.

Edit: Susan. Stop playing with me. I have a check from your very company's name. And I have a text…read morefrom Earl. I'll add the screenshot since you wanna play games. They poorly packed my stuff into my two storage units. Some things broke or were smooshed. They stole extra $40 from me and gave me a poor lie for why they did it. They had to send me a $40 check after I called them out on it. Their boss wouldn't believe me and defended them, almost to the point of scolding me for accusing them of stealing... only for their lead mover to apologize to me with a weak ass lie. Edited to elaborate, since Susan continues to be in disbelief and refuses to think it's possible her employees would do such a thing and to make all of you potential customers aware of my experience: I counted out my cash out loud maybe 3x. The lead mover saw that I had multiple $20 bills amounting to hundreds of dollars. I laid some of the $20s in piles on my vehicle dashboard and counted out the cash to the amount that I owed, rounded to the nearest $20. When I gave him the money to count, he gave a fake sigh and shook his head and said I was $40 short. I didn't believe him and asked him to count again. He said I owed $40 more. So, I gave it, but I felt lied to. After that, I still tipped them smh. I shouldn't have. He left and I recounted all my money. Now I was short $40, meaning if we subtracted what I owed to them from what I withdrew from the ATM and also subtracted the tip, I should not be missing extra $40. I did the math multiple times and brought it up to Susan and the company. They accused me of lying and trying to steal from THEM. Susan said "it's only $40! I'll just send you a check. It's only $40." (Mover's name here) later texted me and apologized and said he got confused. He said when he counted the money, he set the $40 aside in his sock because it was tip. That's why he asked for $40 more. That doesn't make sense? When he counted the money in front of me, he never put any money in his sock. He just counted the money and looked me dead in the eyes and said I owed $40 more. I also didn't include tip until AFTER he said I owed $40 more and we settled what I owed first. Susan, the reason why I didn't pick up when you called today (8/10/26) is because you showed me months ago that you are argumentative and not interested in listening to me or believing me. I already know you're gonna argue like before and probably pressure me to take my review down. I took months to post this review because I knew you'd do this, call me and claim I'm lying or have your business confused with another. But if you thought that, if you truly couldn't find me in your data base, then why did you call me just now? Looks like I was in your data base after all.