Met with Jessica. She was very informative regarding the rates and the units available…read more Mini Price Storage doesn't change their monthly rates every three months like the other companies - they also have a moving truck to use free of charge (ONE TIME ONLY use) clean easy to access and nice customer service. I would totally recommend this company for your storage needs

Everything is nice and good to rent with. But my problem lies on their communications. If you want…read moreto down grade your storage like mine, that has less items on it, they would say they will contact you when there's an opening, But they never did, I went inside and asked, they said they have one yesterday but a person looking for one came in to rent. So we gave it to that person. So basically what they say they would do is not very trust worthy. Promises are meant to be broken for them. Money is more important. Not your trust.

Facility is bright, large, and CLEAN! I understand this location is currently being re-branded to…read moreExtra-Space storage so I hope they keep up the excellent work. Manager Stephanie is top-tier; very professional, very knowledgeable, friendly, and customer service driven (5 out of 5 for her alone...*****) My only reason for 4 star is all signage states 1 month free rent - only to find it applies to med size only (there is nothing stating "select units" only). This was disappointing - signs should be better. If

The storage associate, Stephanie is awesome, energetic and enterprising, doing everything possible…read moreto help people coming to work place to feel comfortable and at home. Very Very rare to find workers like her these days. I highly recommend her services

Great customer service. Talked to Akbar earlier that morning, came in that afternoon he knew who I…read morewas right away. He was very thorough and detailed with his sale. He was very straight with me and my husband, which made it easy to purchase a storage space. 2nd time I used them and always a great experience. Thank you Akbar for you assistance and kindness with getting my family situated. Friendly, nice and clean environment. Michele

Shan the property manager is rude and very unprofessional. I've asked 4 time since August 31,2020…read moreto please have his district manager contact me and I have yet to be contacted. He told me on September 3, 2020 he spoke to his manager and his manager said there was no reason for him to contact me!! It took Shan 3 days to return my call and when I asked why, he said he was busy with other tenants. Shan said they don't prorate the rent. Well when I moved in the prorated 10 days, so why won't they prorate 10 days moving out!! I NEED ANSWERS!! Please have someone beside Shan the property manager contact me! Thanks LEASE 953 I will not let this go! Not about the money it the principal!!! Now your trying to scam me for 30 days when I only needed 10

CubeSmart, Dumfries, Virginia - The two units I rented from CubeSmart for over 3 years were…read moresupposed to have provided a climate controlled environment. Most of the items I had in storage at the Dumfries, VA CubeSmart were removed contaminated with mold growing and or extensive musty smell like they were stored in a wet, damp, dark, musty basement. I never dreamed that I would be removing my personal effects from storage in such deplorable conditions. I had several lamb and leather coats that had mold growing on them and canvas oils and artwork boarders that were destroyed and I had to replace. I had thousands of dollars worth of brand new high end - clothing, linens, pillows, towel...that damaged and not salvageable. Other items required me to have to spend over two weeks and taking away hours upon hours of my time washing and rewashing and rewashing items in laundry detergent, bleach, and chemicals designed to try to counteract the offensive smell of mold/ must smell. There was no evidence of water damage. The lack of climate control and excessive humidity control contributed to this issue. I would never recommend CubeSmart to anyone!!!

From the owner: CubeSmart Self Storage of Dumfries, VA offers affordable self storage with premium amenities. Our…read more17058 Jefferson Davis Hwy location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Needed a storage unit until our house was ready, this seemed like a clean place. We went there…read moreweekly to swap out clothes for the 4 weeks of us using the unit and every week we saw the same dead mouse when coming in the building. We've notified the front desk, customers serve as well As left a message with the district manager. We are at week 5 and the mouse is still there. Also, very difficult making online payments, and never anyone in the office during operating hours. The photos were taking each week. One last thing is smelled like spoiled food as well or vomit.

The office seems to be never open. Even on the hours they are supposed to be, there will always be…read morea sign that says come back in one hour. The Website for payment always issues and you are lucky if you can ever get customer service on the phone. When I finally did they said my issue had to be resolved the next day after 1 o clock when the on site office was open. THEN WHEN THE WEBSITE does not even work for payment you get locked out. Even only one day late when the friggin office is not even open! Hate this place, rating it the most inconvenient.

I submitted the claim for the 60 cents per pound like a week ago or so, then left the last review…read more I just got a call from Eugene, the owner of the business. It was pretty pleasant overall. He apologized for all the inconvenience and gave some of the reasoning as to why the delay had happened, all of which was fair. He addressed more of my concerns in my original review. From what I understood, the carriers are third-party, so they can't really control delays. He understood my frustration about the refund being only about $24 and asked how much would I think is fair. I said $200. He said that's completely fair and ended up zelling me the money right after the phone call. Obviously the move itself was a bit frustrating, but this I think more than made up for it and it was super validating feeling like he understood where I was coming from. Overall, I'm pretty happy with the conversation and the resolution.

I recently booked them for a quick move. Dago and Bladimir were amazing and adapted quick to some…read morefurniture space issues. They were extremely kind and asked where I'd like everything to go. Even going as far as to set up my bed.

The staff is awesome! The facility is very clean and great access. Would highly recommended this…read morestorage facility

I have been using this facility fo 2.5 years. I realize rates will increase as time goes. But was…read morevery disappointed that there was a rate increase during a pandemic, where the majority of businesses on large spectrum have reduced hours or productivity, etc.... this is poor management decision on all levels to even have considered this increase. Any business that takes advantage of this situation that this world is going through is a concern not just to myself but anyone else that gives a damn. Due to this irresponsible act is a reason for my 1 star rating.