Received a call from management, they corrected an error and super pleased. I was charged my…read moredeposit when they have a program that assists military families that are on the base storage waiting list and was refunded my deposit. I do appreciate the follow up and correcting the error. Thank you!

My husband and I requested a spot for our tractor to be stored at last minute literally within…read more24hrs of a notice and Amanda was amazing!! She quickly replied and got us squared away. We paid and was able to park our semi truck the next day. Very reasonable pricing especially with all the security features they offer. I'd park there again and recommend it to everyone! They have excellent customer service!

The charge went from $206 to $355/ month after only a few months, once we had filled our 10x20 ft…read moreunit. So they basically wait until it will be too much hassle to move and nearly double the fee. I've never been late on a payment, but when I asked a polite question about the billing, the desk agent said "it goes to collections if not paid." That didn't answer my question and felt pretty rude to me. I don't know if other storage companies work the same way. I recommend that you be very cautious about low move-in rates...

Great friendly staff very helpful... Big storage area easy…read moreaccess prices are alright....

Love this place. Kristen is super helpful and knowledgeable. Highly recommended. 6 stars.read more

I had some idea of the storage I was looking for -excess furniture. Kristen ran me thru the various…read moresize options and gave me all the information. I signed a monthly agreement and got my passcode right away. All my questions were answered, got a tour and found the location of my storage unit. Very straightforward. Would definitely recommend to others in the area

Needed a storage unit until our house was ready, this seemed like a clean place. We went there…read moreweekly to swap out clothes for the 4 weeks of us using the unit and every week we saw the same dead mouse when coming in the building. We've notified the front desk, customers serve as well As left a message with the district manager. We are at week 5 and the mouse is still there. Also, very difficult making online payments, and never anyone in the office during operating hours. The photos were taking each week. One last thing is smelled like spoiled food as well or vomit.

The office seems to be never open. Even on the hours they are supposed to be, there will always be…read morea sign that says come back in one hour. The Website for payment always issues and you are lucky if you can ever get customer service on the phone. When I finally did they said my issue had to be resolved the next day after 1 o clock when the on site office was open. THEN WHEN THE WEBSITE does not even work for payment you get locked out. Even only one day late when the friggin office is not even open! Hate this place, rating it the most inconvenient.

The staff is awesome! The facility is very clean and great access. Would highly recommended this…read morestorage facility

I have been using this facility fo 2.5 years. I realize rates will increase as time goes. But was…read morevery disappointed that there was a rate increase during a pandemic, where the majority of businesses on large spectrum have reduced hours or productivity, etc.... this is poor management decision on all levels to even have considered this increase. Any business that takes advantage of this situation that this world is going through is a concern not just to myself but anyone else that gives a damn. Due to this irresponsible act is a reason for my 1 star rating.

I submitted the claim for the 60 cents per pound like a week ago or so, then left the last review…read more I just got a call from Eugene, the owner of the business. It was pretty pleasant overall. He apologized for all the inconvenience and gave some of the reasoning as to why the delay had happened, all of which was fair. He addressed more of my concerns in my original review. From what I understood, the carriers are third-party, so they can't really control delays. He understood my frustration about the refund being only about $24 and asked how much would I think is fair. I said $200. He said that's completely fair and ended up zelling me the money right after the phone call. Obviously the move itself was a bit frustrating, but this I think more than made up for it and it was super validating feeling like he understood where I was coming from. Overall, I'm pretty happy with the conversation and the resolution.

I recently booked them for a quick move. Dago and Bladimir were amazing and adapted quick to some…read morefurniture space issues. They were extremely kind and asked where I'd like everything to go. Even going as far as to set up my bed.

Have had a storage unit here for about 2-3 years now and the price was pretty good at that time…read more And really haven't had any problems since moving my things inside the storage unit. It's very clean and I like that you have to had a code to get in there after hours or when no one is in the office to be able to even utilize the carts or elevator. The only problem I had was that over the years the price has crept up to $125/month right now! Which for the small unit I have I think that is extremely height. They could at least offer a discount for military/law enforcement or something. Not sure why they jumped up that high from I believe starting at around $90/month. If I can find another place cheaper I will love my items out but for now I guess I'm stuck paying until I do...smh

They are so amazing with customer service I was super stressed and she was very calm and helpful…read moreand got me the best deal possible. When I needed a smaller unit it was easy and fast! I would definitely recommend this business.

Facility is clean and seems pretty secure. Staff was helpful and the process quick and easy. Beth…read moreis very knowledgeable and quickly answered all my questions.

Overall Great experience. Store Manager was super helpful and answered all of my questions…read morethroughout the rental process. Would definitely use again & recommend.