Convenient and affordable option for phone repair…read more Courteous and knowledgable staff. Good job.

I never leave reviews. Nice enough people...went there as a specific choice to buy local rather…read morethan go to the Assurion affiliated behemoth. It may have been a mistake. I'm 57 and never had to replace a screen. I dropped my phone, screen broke...had to do it. Such is life. They fixed it, more expensive than the franchise place but it was my choice...all good. 11 days later my screen is cracked...I didn't drop it, didn't put the phone in any condition or environment that was in any way out of the ordinary....genuinely...on my kids...no lie. Just as it was before being fixed, my phone resides on an Otter box. I am at a friend's house...I set my phone down...pick it up an hour or so later and it's cracked. Does something rub up against it? Probably...maybe. Can't be sure. But there was zero stress put on the back or front of the phone. It was in my pocket, in the car and in this person's house. When I came back and explained my situation, the best they could do was instead of paying the $188 I paid originally, I paid $150. On the one hand, I get it. The warranty not covering physical damage makes sense. People are nuts, people are irresponsible, etc. But I got zero vibe, feeling, sense that my take mattered. I didn't ask for it but was thinking...if I'm the business owner, maybe I throw in a scree protector at not charge. A minimal...coupla bucks investment in a customer that says on some small way...we get it...you just paid $188 for a replacement and 10 days later...inexplicably you're paying another $150....so...as a basic gesture of goodwill...here's the bare fu***ing minimum we can do to display some level of service...and nope. Just a transaction. Gimme a GD reason to pay more to shop local next time. Your shortsightedness cost you not just a customer but probably 8-10 customers if basic marketing principles hold. Shop local - please...for everything you can. Your dollar, when spent locally serves the business and your community 10x vs what comes from shopping at a chain. However...if you need a mobile phone repaired...there is no benefit to shopping local. Why? Because they know they have you. They know you are captive to your phone. Really. They're right. We are. No argument. Go to the behemoth. Go to the chain if you need your phone fixed. These guys are no better. They know you will do whatever to get your phone back. They clearly use inferior quality product. And I feel for them on some level...they are competing against massive volume that prices them out for many folks. Well, this is the rare occasion where the local place lost me. I won't say "don't shop here", etc...cause maybe my experience is just a one-off. And...also...F them. They had a shot at being decent and failed.

Julia was great! Got a new phone line and virtual SIM, she answered my 1 million questions lol and…read morewalked me through features before I left the store. Didn't try to oversell and gave me 2 great options for the new phone line I came in for.

The guy working was very nice. Had to go get a new SIM card as mine was lost. He efficiently got…read moreone, verified my ID which is a good thing, and popped it in for me. Up and running in less than 5 minutes. Thanks a million!! As an aside there are a good number of phones for sale you can touch and feel. They have a big display for Directv. He asked if I bundle. I do not but he wasn't pushy. Could save money if you do it.

they let my min0r s0n 0rder things, against my kn0wledge and…read morewith0ut talking t0 me first ruined his birthday wh0 d0esn't speak t0 an adult first

The best you can hope for--shop or in-home/office visits to do all the tech related stuff you can't…read moredo yourself. Zach switched my internet service and set me up with a Windows 11-equipped new, yet refurbished desktop ...things I was dreading having to do. His responsiveness (customer service) in the tech industry is truly impressive. I will not be calling the Geek S. for anything tech any longer. I absolutely recommend Tech Hospital for personalized, trustworthy service and repairs for cell phones and computers. Thank you !!

I had one of the worst customer experiences I've had in a long time with AT&T…read more A sales rep came to my house and told me fiber was ready in my neighborhood. He scheduled an install for Tuesday and assured me they would barely need to come inside. I was clear that I work from home and have dogs that are difficult to manage during the workday. He said it wouldn't be an issue. That was not true. The technician later contacted me and said they would need to be in and out of the house frequently. That completely changed the situation. I had to call and reschedule. Customer service agreed to move the appointment to Saturday. That worked for me. Saturday came. No one showed up. When I called, I was told the technician didn't come because the port "wasn't working." Somehow it was fine earlier in the week when they were on the way, but suddenly it wasn't on the one day I could actually accommodate the install. The only solution offered was to reschedule for Monday. Again, I had already explained I cannot do weekday installs. That information was clearly ignored. At that point, I canceled the order. Even the representative I spoke with admitted this was poor service and not what should be expected. That says everything. This was a complete breakdown across the board: * Misinformation from the sales rep * Poor coordination between sales, scheduling, and technicians * Missed appointment with no notice * No real attempt to fix the issue * No respect for the customer's time or constraints If you're considering switching, be prepared for conflicting information and wasted time. This experience made it clear they are not aligned internally and do not prioritize the customer.

I had a iPhone 5c which was pretty torn up, the front glass shield was shattered and missing a…read morepiece, I sent it to Chris and his crew and within a week I had it back and it's up and running for my grandchildren, to play their games this phone is super fast now and I owe it all to Rekonekt Riverside. I would highly recommend anybody looking for any kind of cell phone or tablet service to call today and get back up running tomorrow... Thanks Chris Chris Anthony

I've done business with the Rekonekt that was on 103rd a couple of years back. Excellent service…read moreand phone was repaired properly the first time. The location has since closed. We needed a phone repaired recently and took it here. Chris went out of his way to get the phone working again. Much, much appreciated. They also repair other electronics such as laptops, gaming systems, etc. Definitely the best electronic repair shop on the westside in my opinion.

I came back to this place because the owners response seemed honest; although I did not say who I…read morewas and paid normal retail price for replacement screen. Customer service was exceptional and the replacement screen functions properly. Highly Recommended.

Literally right down the street from me, super convenient because it's a drive-thru, not only…read morethat..... everybody is so cool! It's a family-owned company. 10/10