"This is the second consecutive year that I have experienced a major problem with my 2025 Honda…read morePilot. Last year, I had a serious cooling-system issue, and now, one year later, I am facing an even more serious problem. The dealership is recommending that the engine be replaced with a used engine and quoted me $10,988.14, including parts, labor, taxes, and diagnostic charges. My vehicle has never been in an accident, and I have never opened, modified, or taken apart the engine. I purchased a new Honda expecting reliability and warranty protection, and I am very concerned that I am now being asked to pay nearly $11,000 for an engine replacement on such a new vehicle. I am requesting that Honda review the entire history of this vehicle, including last year's cooling-system problem, and provide me with a written explanation of why this engine failure is not being covered under warranty."

Third time using them for a leased vehicle, and it is such a smooth process every time. Tim…read moreanswered all of my questions and made the entire thing much less intimidating. there's a reason he's the only car salesman who's number I saved in my phone!

Went in today. Got new tires and oil change. Polite, professional, and friendly. Always gives good…read moreadvice on what I need. Trustworthy

I came here and mentioned the specific concerns I had about my vehicle. I left it here overnight…read moreand came back the next day. I got charged for an inspection that involved driving the car, lifting it, and checking everywhere for it, I was told. I got charged $70 for "nothing". I drove down the road and eventually pulled into a shop that checked it for free and found the specific issues within 15 minutes. They even gave me a price estimate and were nice about it, too. I cannot comprehend why I got charged this much for "nothing". and I honestly highly doubt anything was done about it. I was also told my vehicle would need to get worse before any flags could catch their attention. Do not let businesses cheat you out of money.

I have had such a great experience with everyone there so far. They are very thorough with their…read morediagnostic testing and there system is absolutely amazing. I never seen anything like it but its very detailed and easy to read.

Last visit was 5-star primo, this one much less so. Nice people but they took over three weeks to…read moremake two or three repairs. Complained they couldn't find parts for some repairs they said were urgent. Poor follow up. Meh.

This is my experience with Brown's. I had damage on the front end of my Rav4 -broken pice of grill…read moreand some paint scrapped off from a chunk of ice that hit my car on the expressway from an 18 wheeler, and had backed into another car in my driveway which caused a small dent in the back door. I went to Brown's during lunch for an estimate. That was probably a mistake because I think I interrupted the estimator's lunch. I tried to introduce myself to him and shake his hand as he tried to walk past me in the lobby, as he blasted by me asking me which car it was, he finally offered up 3 of his fingers to shake my hand. Not a good start. The estimate to replace the broken section of grill and repaint the scrape on the roof was $2,100.00. The estimator explained it is a 3 step process and really expensive to paint. The scrap on the roof is about 3 inches long and an inch wide. Only the paint is missing, there are no dents. The estimate to repair the small dent in the back door was $2,500.00. The guy doing the estimate said the entire door had to be replaced. The Rav4 emblems all the way to the interior panels of the door. WTH?? I tried to tell him that the door worked fine, there was no alignment problems, no scratches in the paint, it was only a dent on one part of the door, but he said the Rav4 was a terrible design and it all had to be replaced. All the interior parts that hold the sprare tire were busted. But I tried to explain there is no noise...indicating broken parts, there is no problem opening or closing the door. Nope he said poor design, it all has to be replaced. I asked him that I would take the tire cover off and the tire, would I see the damage. Yep he said. He never offered to remove them himself to verify. When I got home, I removed them both. There was no visual damage. I went to another shop, they are bumping out the back door for less than $500.00 and replacing the grill and painting for $350.00. They removed the cover and tire and saw there was no other damage. So, instead of paying $4,600.00, the bill is less than $850.00. I can't help but wonder if I had been a man, the guy would have listened to me and tried to do a little more diligence in estimating the work, or if I didn't come during lunch. Sorry, but I cannot recommend this shop.

I've (unfortunately) needed to visit a body shop here in Tuscaloosa more than once, but Brown's…read moremade it a simple experience both times around. My 2014 Honda Accord Coupe was rear-ended on McFarland back in 2017, and I was recently backed into while parked in town. They were able to work with both parties' insurance companies easily and took the care to do the best work and not rush anything through. The staff was very friendly and helpful throughout the process. I certainly recommend them.

I recently purchased a car from Tuscaloosa Toyota and had a great experience. Drew McCook did a…read moregreat job of letting me decide what was the best decision for me and did not pressure me at all. He listened to what I said and understood what my needs were. The whole process was smooth and easy. I have never purchased a vehicle and was in and out in 2 hours. I highly recommend Tuscaloosa Toyota and if you need a salesman, I highly recommend Drew McCook.

To say buying a car is an excellent experience is rare! Jason, Joe and Trey were amazing to work…read morewith. Price was negotiated in 5 minutes, no funny business with that or warranty!!!! I drove 4.5 hours and I'd of drove further. If you are looking for a Toyota do not look at another dealership, call Jason and he will take care of you!

Rick's got my clutch/shifting issue diagnosed quickly and then promptly repaired for a very fair…read moreprice for both the parts costs and the labor involved. Thanks for getting my car back on the road again!

First of all, I called the wrong Rick's. I explained my situation with my transmission and Evan…read moregave me a direct estimate and sound advice on what one should do in my situation. Then it turns out my car wasn't even worth fixing and he still offered advice on how to make the most of a trade. I asked if they do other services and he said no, mostly transmissions. The entire time I was talking about a car that I lost off the interstate in Pennsylvania while I am calling from Brooklyn, New York, and Evan never once corrected me that he was in in Alabama. At the end of the call he even offered to check any used car I may purchase. I just may have to buy an Alabama car after all. Cheers to Evan at Rick's Quality Transmission's.

They have always gone beyond the call of duty to service the needs of my automobile. The quality of…read morework has always been expert, and if there was something I had a question about they always walk me through what the problem was. I have had four E Class Mercedes-Benz and they have always taken care of my tire and Automotive needs. I often recommend them to family and people who live outside of Tuscaloosa so that they can get the quality work that I am accustomed to.

Best tire shop in the county. Nick cleaned and repaired my rims beautifully. Would recommend to…read moreanyone.

Why 5 stars for a car dealership? Because this one delivers. We are proud owners of two Hyundai's…read morefrom this dealership, and it is worth the drive coming from Birmingham. We've had no major problems with our vehicles either, so the quality is good. They have an excellent pre-owned lot and the sales staff is not very pushy; you can tell the staff cares about selling you the right vehicle. Tell them what you are looking at and your price range, and they will make sure they can help you or find what you are looking for. They will also let you test drive multiple vehicles if you are interested in several. Travis has been our salesman the last two times, and he is the best. He is patient with you and makes sure to answer any and all questions(and concerns!). He is extremely knowledgeable about the quality of the vehicles and also informs you of everything involved in the process. I will continue to shop here in the future for all vehicle needs. I'm sure their service department isn't too shabby, either!

I never write reviews but after buying a car here, the customer service has been absolutely…read moreterrible. I can not get anyone to return my phone calls or emails or even answer the phone when I ask to speak to a manager. Guess once you buy a car they could care less. I just want the jack that was promised to be mailed to me because it was missing in the new car I bought in 10 days. Now 10 weeks later still waiting and can't even get anyone to call me back. DO BETTER HYUNDAI in Tuscaloosa!!!!! I have owned 3 Hyundai's and always been happy BUT this service is the worst!!!