After just a few days from returning home from spring break vacation with the family, we woke up at 0130 to a waterfall in our foyer. This was due to a toilet overflowing, from the master bath into the main level and the basement. The Semper Dry team arrived at 0330 to inspect the area. They arrived quickly, and were able to assemble a full team to return later that morning to remove the damaged floors and drywall. The team provided a peaceful "white noise" by placing 15-20 fans in the home for approximately 2-3 weeks. Throughout each visit, the team remained professional, explained their objective for the visit in detail, and called each time prior to the visit to inform us of their arrival. Not only were they professional, but they were also very personable as well. I'd recommend Semper Dry to my family and friend, 100%! read more

Semper Dry arrived quickly and dried out the mess! They were professional, courteous and thorough. A great experience.

This is an AMAZING company! They are professional and efficient! Our water heater broke and leaked water all over our house. I spoke with owner and he was able the get two of his team out. Brian and CJ came and they are incredible, they set up all the equipment and talked me through what they were doing and were extremely kind, patient and professional! I highly recommend this company if you have any water damage that needs to be taken care of! read more

Brandon was our Project Manager and unlike other PM's who disappear after selling the job, Brandon was totally accessible the entire time and calling within mins. of receiving a text. He helped us navigate everything project and insurance related while the crew did a great job mitigating water damage. Even Joshua in the back-office was timely with documents/paperwork/estimates. In crisis, we couldn't be happier with the overall efficiency, workmanship and professionalism with which Semper Dry Water Removal operated, and will highly recommend SDWR to neighbors/friends. Thank you for your service, and for this personal recovery service as well! read more

Leaving a one star as you have to leave something. Honestly being a military family we always try and support but this company did not come through. Never having to deal with a situation like this - you look to the professionals. Unfortunately "the professionals" prey on the people in crisis. We had a water pipe burst and it was shooting hot water out under the house. We got the pipe fixed but mold had already run rampant - SemperDry came out and we felt like we were in good hands. Initial meeting with Angel was great- felt like we would get things back to normal quickly. But man were we wrong. Things began to be ignored and questions never fully answered. Questions like why would you not remove the hot water heater as the floor was clearly damaged? Why would you not remove the wet soggy wall? Why would you not remove the cabinets but you removed the floor two rooms away bypassing the cabinets. Why when you found asbestos -you cut the floor at the cabinets and exposed the house. Why would you leave fans running for weeks and not check on them and the list goes on. They also pushed us to use CORE for pack out and let me tell you that the cost for what they did was insane. $39000 for packing and storing (badly as many items were broken or lost) -still waiting to hear back about this. Also forgot to mention our household items would be in Maryland and not even remotely close to us in VA. So we ended up having to hire a second contractor to come in and actually clean up from the extra damage caused by SemperDry. Displaced from our home for over 14 months. So SemperDry is a SemperNO for us . So do your due diligence- and if they push you to use CORE don't- rent a storage locker and hire some kids to move it... read more

Found out I had a water leak. The plumber I was using to fix my leak recommend Semper Dry. I was able to call them and they came to my place within a hour. They help explained the process and file a claim that day. The next day they able to start work on my unit removing damage floor, mold treatment and placing fans to dry out the area. They came by twice to check the moisture level in the wood, no mold and was dry. Thank you read more

This company was recommended to my by our plumber. They came quickly and did a thorough job. The contractor who followed them was impressed by their work ("no unnecessary damage was done"). read more

The one star is because I cannot submit this review without one. I cannot recommend this company. They came out for a burst pipe issue that occurred on Christmas Eve. They advised me that the damage was substantial throughout my home and that in order to get the remediation/repairs completed my property should be packed up and put in storage. Having just had surgery, I stated that wasn't possible.At that point, Caleb recommended a company "Core" that does this work. That person contacted me immediately to make arrangements, stating I have coverage for this. I hadn't heard from my adjuster and was hesitant. But I was told the mold would only get worse. When I told Caleb I was reluctant and waiting to hear back, he stated I wasn't going to hear back from the adjuster anytime soon due to the massive amount of burst pipe/claims that had occurred during this time. My first adjuster was fired and he was the one who told me! This is how closely these companies work together. They seem to know exactly how things are going to go. They convinced me that my insurance would pay. I agreed to have the pack out come. I had never been in this position before. I trusted Semper Dry, especially with their excellent rating, I felt they would be honest. Well fast forward five months later, the condo is almost finished and we are set to return soon. However, my insurance company cannot justify paying Core $39,000 for the pack out. Yes, $39,000. This is just for packing and storage. No cleaning was needed or performed on my items.My insurance will only pay what they deem appropriate for the service provided, and it is nowhere near that. I usually and have always been very cautious of people and businesses , but somehow I felt like I was doing the right thing based on my interaction with Caleb and his recommendation for this pack out company. Because of this, I will be returning to my home... empty. No appliances, furniture, my clothes and worst of all family pictures. I am 61 years old, it's everything I own. Unless I get a lawyer which I can't afford, I'll never get my property back. And from what I'm told, it will be a tough fight to fight the way the laws are in Virginia.This company works closely with pack out companies, and trust me, they knew how Core operates. They are a scam and they know it. It has taken a lot for me to finally come on here and post this. But with realization that I will not get my property back I felt it was time. Please, take your business elsewhere. I sure wish I did. read more

Semper Dry Water Removal - Because the fee of $39,000 is so unbelievable, I have decided to add this invoice to this review. - Damage Restoration Near Me - Fredericksburg, Virginia

Semper Dry went above and beyond for our major water leak! Caleb answered our call, after hours on a holiday weekend and came out as soon as possible to assess the damage. Once the amount of damage was determined, an entire crew arrived the following morning to start demo and drying. Over the course of 8 days, every single team member that came was extremely polite, knowledgeable and went above and beyond to make sure we knew what the process entailed as well as making sure we had guidance for the next steps. Brian, Louis, Noah and several others (wish I could remember everyone's names) were absolutely amazing. I can not recommend this company enough! Thank you Semper Dry for making a "disaster" less scary! read more

These guys are the best. I've had 2x water damage incidents in the past year and the team at Semper Dry has been there for both. One was very heavy damage with a lot of work and demo needed. The second was on the smaller scale, but still needed a quick solution. Semper Dry responds quickly and effectively and have been extremely reliable when things go bad at an inconvenient time. A big thanks to Rocco, Josiah, Dylan, and CJ for working in a quick and professional manner. read more

I am throughly impressed with Semper Dry!  One of my pipes froze in January during the large winter storm.  It was a small crack and two Handyman Services came out and could not locate the leak.  I thought the leak was from the roof, which had recently been replaced.  I finally called Semper Dry to start the water remediation. Cortland called and explained the process.  He arrived on time and immediately found the leak in the kitchen ceiling.  Over the next couple of days Semper Dry removed all the water damaged dry wall and hardwood flooring.  They were always professional, called prior to arrival, and showed up when they said they would. I had zero knowledge with this type of service prior to this experience.  I am so relieved that they were the company I called because they did a great job.  Not only did they locate the leak fast, but they saved a lot of material.  They also eased my mind in regards to future issues like mold. I highly recommend this business.  Hopefully, I will never need the service they provide again, but if I do they will be the only ones I call.  Five star professionals and masters of their trade. read more

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Excellent, very fast service after a broken pipe spilled into my dining room. They arrived promptly with drying machines and pads. I highly recommend this company for the immediate quality of their work. read more

In a little over the past year, we've had two incidents of flooding in our basement and kitchen. David Cheramie and his colleague, Josiah (I think that's his name), were prompt and thorough - and kind, amiable, and empathetic - in doing their job. I need to clarify my responses to a couple of questions above: although we would absolutely recommend them, no - we technically did not hire them. They were hired for us by Marines Plumbing, to dry out the kitchen and basement (on the two separate occasions) before Marines did their work. As David and Josiah did their work, they kept us informed as to why they were doing their work a certain way, how long we had to leave the fans in place, and every other detail we needed to know to help them give us the outstanding service they did. Yes, we would absolutely hire them again, if we had to - and hopefully, we won't have to do so. Do hire them: you won't be sorry. read more

This is a truly phenomenal company in an industry that is not always so scrupulous. They are extremely professional, Knowledgeable, and reasonable. If you have water in your home do not call anyone else. read more

Semper Dry was referred to us by a plumber who found water damage in our home. For a service you hope you never need, we had a great experience with Semper Dry. Everyone we worked with was professional, helpful, and responsive. One professional even lent a hand to help me fix a window while he was checking the progress of our water mitigation. Semper Dry also had great experience in working with our home insurance. I would definitely refer anyone to Semper Dry for water mitigation. read more

They guys were fantastic and prompt. I called them and they were at my house within one hour to start removing water damage ceiling drywall and carpet. They were professional and honest plus they will handle paperwork to insurance company. The guys did a great job cleaning up plus they had all the fans needed in their trucks to start the drying process immediately. read more

Semper Dry is the real deal. These Gentlemen are knowledge, professional, and courteous. They arrive exactly when they say they will and their work is first rate. We had a kitchen pipe burst on a Saturday night and these men showed up bright and early Sunday morning and went to work for three days straight cleaning, drying, and executing the necessary demo. If you ever have the unfortunate experience of water damage of any kind, call Semper Dry. They are the best you will find! read more

This company was recommended to me by our trusted plumber who discovered some water damage beneath our toilet. I called and spoke to Eric Hitt and knew I was in good hands right away. He was easy to talk to during a stressful time, answered all my panicked questions, and even schedule his project manager to come out the very next day. Cortland was assigned to us and I couldn't have been more pleased with him. He was extremely patient with me and my many more questions, explained the entire process (more than once!), discussed my options with me, and was unbelievably thorough with his inspection. He gained my immediate trust and was very professional from the moment we met until well beyond - answering my phone calls and texts promptly every time. After his inspection and deciding on the best course, Cortland scheduled his crew to come out the very next morning to begin treatment. The crew that came was extremely professional and did everything that you would want done when having someone into your home. They were up-to-date on exactly what was needing to be done and it was clear that their briefing was very detailed before arriving because I didn't need to relay anything. They were friendly and easy to talk to, patiently answered any questions I had along the way, wore masks and shoe coverings, laid down mats as a walkway for them as they went in and out to avoid any damage on our existing floor, and were also very thorough and efficient in their work. The crew that came to check and remove the equipment was just the same - amazing in every way. Joey and Jacob were super personable and were very diligent in leaving the space in the best shape possible, answering any questions I had left. Every single person I worked with during our water removal process was knowledgeable, friendly, patient with me and my questions, thorough, and overall awesome. I wish water damage on no one, but if you happen to find yourself in an unfortunate situation - call Semper Dry. They will solve a very stressful problem for you promptly, professionally, and thoroughly. read more