On August 12th, 2019, Doctor Lynda Wright killed our beloved cat Thomas…read more The preceding day, a Sunday, we noticed that Thomas wasn't feeling well, he seemed to have a cough, which is something we've seen in him before over the years. Preferring not to have to go to the emergency hospital in Henrietta, we opted to wait and see if we could get him into Phelps Veterinary Hospital on Monday. The next day Thomas was noticeably better, but we still wanted him to be seen. Although in the past we have had a difficult time securing "same day" appointments at PVH we called and were thrilled that they could get us in later that afternoon. We brought Thomas in for his appointment, and at first everything was going as expected. We waited anxiously in the waiting room entirely unsure of which staff doctor would be seeing Thomas this visit. When the door opened we were initially excited to see Doctor Wright who treated another cat previously. As Doctor Wright examined Thomas physically, it became apparent that she was completely unfamiliar with his background. She had no idea that he was seen at PVH just two weeks previously as a follow up to an ear infection that was treated by the emergency hospital and then Canandaigua Animal Hospital (because we could not get into PVH!). She seemed entirely uninterested in the short video my wife had made of Thomas coughing the day before. It should be noted that at this time our cat was walking, meowing, purring, rubbing up against us, Doctor Wright and the techs. They even remarked that he was purring so loudly. Doctor Write told us she wanted to do an X-ray and we agreed. She called us in the back to review the X-ray with us and she said that Thomas has fluid around his lungs. She told us this was "serious" but that she "had seen much worse"; her words. She told us she wanted to try to extract some of that fluid to determine its nature and subsequently an appropriate treatment, and to this we again agreed. Doctor Wright told us this may take some time and because we were feeling very cold in the air conditioned office, not to mention worried about our Thomas, we told her we wanted to take a few minutes outside in the fresh air. We spent maybe ten minutes out by our car, then we came back into the waiting area of the office. We waited another 20 minutes at least, with a room packed full of people and screaming dogs, and then a tech came out asking who was with Thomas. We said that's us. She instructed us to wait a moment, left, then returned shortly with our Thomas in his cat carrier. She had discharge notes and instructions from Doctor Wright and she began to go over them with us. Right away my wife and I thought it was very unusual not to get a consultation from the veterinarian. The technician continued on saying that Thomas was given an injectable steroid medication and an injectable antibiotic. At this point, my wife and I took this as a sign of relief, we sincerely both thought that Thomas wasn't in bad shape and would be just fine. We got Thomas just into our car and we immediately noticed he was not doing well. We called PVH IMMEDIATELY from our car and an incompetent teenager who answered the phone told us that we didn't have an appointment, and we'd have to go to the emergency vet hospital over 40 minutes away. My wife and I then watched in helpless horror as Thomas' throat closed up, and he died in our arms in our car in the parking lot of PVH. As this was happening, we watched as Dr. Wright left the hospital in her blue Ford Escape not even five minutes after delivering a lethal dose of whatever it was that she injected into our beloved cat. Dr. Wright and the staff at PVH treated our beloved Thomas like a flea infested feral cat they trapped out back. The lack of compassion and professionalism was deplorable to say the least, and our cat paid the ultimate price. I absolutely hate Dr. Wright, Dr. Coleman (the owner) and the staff of PVH for murdering our beautiful cat, Thomas. We will never forget what happened and the lack of compassion and care from Dr. Wright and PVH.

We heard so many good things about this hospital and Dr. Coleman that we figured it would be worth…read morethe drive from Irondequoit. We were not disappointed! We have 2 Boston terrorists who love trouble and can be a handful. They both took to Dr Coleman right away. He gave them exams, shots, and nail clippings, nail clipping at home is almost impossible without putting them in a sling. We were very impressed, and will be going back. Highly recommend using them. The office is nice and the staff was really friendly. We look forward to our next visit!

Dr. Kurtz and the rest of the staff were extremely welcoming and accommodating. I had a mix-up in…read moremy days and missed the time for my appointment, and they scheduled me for later that day for no extra cost. I am new to the Canandaigua area and a first-time cat owner, so this process was all new to me, and alongside getting a challenging diagnosis, Dr. Kurtz explained everything and assured me we would walk through it all together. I am very grateful to have chosen this as my primary vet and highly recommend it to anyone!!

I am so lucky to be bringing my pets to Finger Lakes Animal Hospital. I've brought dogs, cats,…read morerabbits, chickens, and ducks to Finger Lakes Animal Hospital for over 25 years, and have always received excellent care. When my guinea pig, Clementine, was trying to give birth, she almost died from some complications. Dr. Kurtz saw her immediately, and began the emergency treatment. An ultrasound revealed that the babies had already died. Dr. Kurtz took her to surgery right away, and saved Clementine's life. I am very lucky to have Dr. Kurtz, Dr. Monachino, Dr. Picariello, and their entire team there for my pets.

I have had nothing but great service and respect the Dr's here. the staff has always gotten back to…read moreme promptly when I have had questions or concerns about my pets. Truthfully, people usually only write reviews when they're upset but I like to give credit where credit is due. We expect alot these days because we feel we're paying a premium price but we also forget that the $$ we pay goes towards staff, medical supplies, prescription foods and medications, etc. I have been blessed to have had 2 different veterinary offices I have dealt with "long term". The only thing I wish we had here in the Canandaigua area is an Urgent Care Hospital for week end emergencies. I feel it would be a HUGE SUCCESS because many times THATS WHEN EMERGENCY VISITS ARE NEEDED! when I have visited in Florida, they have multiple. In conclusion, KEEP UP THE GOOD WORK !! Ernie and I love you.

Honestly I was surprised to see bad reviews. Our dogs have been patients there for 13 years. Dr…read more Steve was our original vet but now we see whichever vet can see the dog. I feel they are all equally qualified. The front desk staff is friendly, efficient, and accommodating We have had nothing but good experiences here.

Dr. Staehr was able to give my dog her vaccinations without ANY medication or sedation. He knows…read morewhat he's doing. I'm so grateful to him & his receptionist.

Springport veterinarian facility is very nice. The people are nice. The vet is nice. They take good…read morecare of your pets. I highly recommend them. Very reasonable prices without breaking the bank

The ANIMAL ARK staff and DR. SPINDELL keep us coming back. hands down the best vet i have ever had…read morethe pleasure of working with. we will never change. Raven is extremely happy with all her girls ( Amber,Lisa, Miranda and JEN)! thank you all for reading my review.

My dog had come down with kidney issues and My vet was out of town .no other veterinary service…read morewould take him but animal ark did and I'm grateful for there help when I needed it.

We have used this facility for many years. We find the staff to be very professional and courteous…read more And, Dr. Angela Mellini is extremely competent and caring. We highly recommend them.

Have taken our cats here for 30 years or more. Dr Irwin was an amazing vet and her successor Dr…read moreMellini is just as great. She and her staff are patient, understanding and helpful with new pets or old. They always make their patients (animal and human) feel at ease and well cared for.

I have been going here for many years. I will always miss Dr Wolfer but we all have to retire…read moresometime. He always treated my animals with such great care. The staff has changed now and it appears to be good. Erin was extremely helpful as were the Vet and the Clinical Assistant. They showed dedication and heartfelt care for my dog for her current situation. They also set up a grooming session for her which is a big plus for me as I have had trouble trying to find a groomer for a little dog.

Zero stars. Told me my cat after being there over night was gonna be fine. A week later my cat is…read moredying needing to be put down. All they care about is money not your actual pet. I'm not the first horror story outta lyons ny vet. They use to be amazing but the staff now DO NOT CARE ABOUT YOUR PET. pet owners beware.

The owner needs to work on her professionalism and customer service. She is not friendly at all and…read moreasks personal questions. She asks why my voice sounds funny and if i'm sick? Not professional at all. I will take my dogs somewhere else

Been taking my dogs to the Dog Shop for over 15 years. Sharon always does a great job and my dogs…read morealways look great when she's done.