I have had nothing but great service and respect the Dr's here. the staff has always gotten back to me promptly when I have had questions or concerns about my pets. Truthfully, people usually only write reviews when they're upset but I like to give credit where credit is due. We expect alot these days because we feel we're paying a premium price but we also forget that the $$ we pay goes towards staff, medical supplies, prescription foods and medications, etc. I have been blessed to have had 2 different veterinary offices I have dealt with "long term". The only thing I wish we had here in the Canandaigua area is an Urgent Care Hospital for week end emergencies. I feel it would be a HUGE SUCCESS because many times THATS WHEN EMERGENCY VISITS ARE NEEDED! when I have visited in Florida, they have multiple. In conclusion, KEEP UP THE GOOD WORK !! Ernie and I love you. read more

Honestly I was surprised to see bad reviews. Our dogs have been patients there for 13 years. Dr. Steve was our original vet but now we see whichever vet can see the dog. I feel they are all equally qualified. The front desk staff is friendly, efficient, and accommodating We have had nothing but good experiences here. read more

My mother recently had to put her cat down. Prior he had pretty severe medical issues. The team here kept him alive and well for an additional 2 years. When it came time they were very compassionate. They didn't try to convince my mother, but at the same time assured her that her choice was justified and fair. Even though it was a terrible experience, I immediately realized how much they cared. My puppy has had many infections and my current vet at the time did not think this was abnormal. Dr Smith was immediately concerned and took the time to go over all of her issues and what it could mean. It's going to be a process but I feel assured they will do everything in their power to get her healthy. read more

Canandaigua Veterinary Hospital - Veterinarians Near Me - Canandaigua, New York

Horrible place. No brains, no courtesy. Can't do vaccines. Not available for even minor problems. Bad attitude. The worst care I have ever received. read more

The staff was grate with my puppy peanut she had to have surgery to save her life and they were able to get her right in and save her life. read more

Canandaigua Veterinary Hospital - This is peanut and they saved her life. - Veterinarians Near Me - Canandaigua, New York

My four-year-old dog Ziva has been a patient there since birth yet today I was blown off and referred to several options in Rochester. "We're too busy," was the response. I did not ask for an emergency visit, but the dog is acting sick and would have settled for an appointment in a few days but I was not even given that option. I was immediately told they were too busy and referred my elsewhere. Is that any way to treat your patients? read more

This "hospital" is a scam, they use your emotions for an up sell, they offer expensive unnecessary tests, they overcharge for everything, I finally have to have my cat put down and even then, they're talking about 150 dollars for an iv catheter to put my cat to sleep and a combo of medications, like I just fell off a wagon, it's one injection that's all. PRIVATE CREMATION 500, GROUP CREAMATION 430, THEY MAKE IT SO YOU'LL OPT FOR THE PRIVATE CREAMATION (AFTER ALL IT'S CLOSE IN PRICE - CLASSIC UP SALE TACTIC) AND THEY'LL GET THE EXTRA MONEY. They're pirates, and they get away with it. The emergency vets in Rochester are exactly the same, a bunch of assholes that do not care at all about your beloved pet and are looking to separate you from your money when you are most vulnerable. ASK QUESTIONS WHEN YOU GO IN, GET YOUR VACCINES AT TRACTOR SUPPLY (A LOT CHEAPER). AND REMEMBER THIS "YOU ARE WALKING INTO A BUSINESS." read more

all they care about is money they don't take the time to show compassion or examine your animal. They clearly don't care and are very rude

I am officially a fan of Canandaigua Vet Hospital! They were able to accommodate me - a brand new client - within 1 day of my dog experiencing distress. We are new to the area and hadn't decided on a Vet for our dogs yet, but now we will be going to Canandaigua Vet for sure! Dr. James was so sweet and understanding with my old grumpy baby who gets stressed going the Vet as it is, and allowed me to help so my dog would stay as calm and happy as possible while her ouchie was examined. It always helps to have her Momma! Thanks so much to the whole staff at Canandaigua Vet Hospital, and we hope to have a long wonderful relationship there with all our pets. read more

Canandaigua Veterinary Hospital is absolutely wonderful! I have experienced two semi-emergencies with our animals, and they are so helpful on the phone and in person. In fact, the last time I brought my dog in, the vet called that same evening at 8pm right before she left to make sure my dog was doing ok and if I had any further questions, and then called again at 7:30am in the morning to check on my pet. I can't express enough how much I appreciate the kindness and thoughtfulness! I will continue bringing my animals here, and would highly recommend Canandaigua Veterinary Hospital to anyone new to the area or just looking for a new vet. read more

I can't say enough good things about the staff here. The vets have saved my dogs more times than I can count now. My eliza has cushings disease and they are wonderful with her. our male aussie recently ate something he shouldn't and needed emergency surgery. they are all wonderful and caring people and all know us by name-not just the pets my husband and myself as well. thanks for taking care of all of my furry kids! read more

I love the vets there Dr. Smith and Dr. Todd who are the ONLY reason I go there. However, I cannot stand the CSR's or the Vet techs there. The CSR's treat you like poop on the bottom of your dogs paws. They are snooty and talk to you in a fake nice voice. The vet techs that work there are creepy!!! I hate that they look at a sheet to ask if your pet is vomiting or has had diarrhea. It would save me time if I just filled the sheet out myself while waiting instead of dealing with creepy vet techs. As for the vets like I said Dr. Smith and Todd are the only reason I go there, I have considered changing vets because of the CSR's and the Vet techs but I just like these two to much. If you are not concerned about lousy customer service, and weird pet nurses then this is the place. read more

I was referred to Canandaigua Veterinary Hospital several years ago when I moved from Rochester to Canandaigua, and couldn't be more pleased with the professional medical care my two cats have received. Hats off to Dr. Steve Smith and Dr. Stef, and all the staff. My cats literally melt down in their pet carriers when they travel in a car. Upon arrival to CVH, the first order of business is always to clean them up, and the hose down their cages, and the staff at CVH do it cheerfully every time. They are some of the kindest, most compassionate people I've met. When we thought Soco had a blockage, they stayed hours past closing time to care for her and make sure she was stable. They love my pets as much as I do! read more

I have brought 2 of my animals to the CVH during my summers on canandaigua lake, both times I found the dr. to be of high quality and care to be great. read more

My wife, my 18 y.o. cat moved from Canada to here, and on the second day we realize we had not enough KD food for our pet (he has kidney issues and can only eat medical, "KD" food). We went to this clinic to urgently get that type of food for our cat. The staff was less than helpful and did not show any sign of compassion: we were ready to show a prescription from our usual veterinarian to get the KD food, but we were told that no such food would be delivered until THEIR clinic would see our cat: a prescription from another certified vet was not enough. And the earliest appointment with them was in the middle of the following week! When I asked what to do to obtain that food urgently in the meantime, I was told "you can buy one on the Internet". When I told them that we did not have the Internet yet as we had just arrived, and that anyway it'd take a few days for an Internet order to arrive, I was told "go to the library, Internet is free!" I traveled extensively in Europe, the US and Canada over the past 25y.o., and I have never met such an uncompassionate veterinary clinic. Customer orientation is a concept they just don't grasp. read more