Major accident in Chicago we were involved in. Truck was destroyed. Called Dave at midnight and he…read moresent his driver up a hundred miles to rescue us. His driver got us and the truck back to LaSalle il. Top notch service. Highest recommendation for Service and knowledge of Trucks and Cars. 5 star Service!

Quick and always leave in good spirits knowing they are trustworthy workers working on our…read morevehicles. Always let me know other problems that they offer to fix when the time is right. Thanks for getting both of our vehicles in and out in timely matter; with good customer service! Appreciate you all!

My daughter called for a towing quote and told them she would call when she had the appointment at…read moreHonda to program a new key. She then called a scheduled the tow and the guy on the phone said it would be ok if we came down the same day to pay for the tow. The day came and we find out after the appointment at Honda the car never made it. Confused here as he said they'd pick the car up at 9 and it was 2 and no car. We called and the guy was abrasive and changed his story to we had to pay before they would tow it. Had he made this clear the day before we would have made that happen but the way he made it sound was that as long as we paid it sometime the same day that would be fine and they'd tow it to Honda. I had planned on going down a few minutes ago but after my conversation I decided to write this review instead. Bad customer communication and rude.

Excellent job. Looks better than before the accident. Great people to work with and fast. Above…read moreand beyond. Thank you.

I had an absolutely horrible experience with Route 66 Towing LLC in Pontiac. We called them Sunday…read moremorning after I accidentally locked my keys in my car at Walmart. We had no spare key or way home, so we paid $156 over the phone for a lockout service. When the employee arrived, he used an air wedge and long-reach tool to try to unlock the car. He was having difficulty getting it open and was pulling hard on the inside driver's door handle with the tool. While doing this, the soft rubber protector on the end of the tool flew off onto my driver's seat, and the exposed tool slapped back with heavy force into the upper driver's-side area of my windshield. We then noticed a large crack coming from the same area where the tool had hit. I immediately pointed it out to my boyfriend while the employee was still there. My windshield was completely intact before this service. I also have multiple timestamped photos, including pictures from about a week beforehand, clearly showing the windshield undamaged. We called Route 66 within about 30 to 45 minutes afterward and explained what happened. The owner immediately argued that it wasn't possible for the windshield to have been damaged that way. After speaking with her employee, she called us back and said he denied damaging it. She agreed to meet us at their shop the following morning. She was late, and when she arrived, the interaction became extremely unprofessional. She raised her voice, repeatedly talked over us, accused us of potentially lying, and kept insisting there was nothing we could prove because we didn't have a video showing the exact second the windshield cracked. My boyfriend repeatedly tried to explain that we understand accidents happen and that we weren't trying to get anything for free. We were perfectly willing to pay the $156 because they did unlock the car. We simply wanted the windshield returned to the condition it was in before their service. Her only proposed "compromise" was refunding the $156 lockout fee instead of addressing the windshield. During the conversation, she told us we must be mentally incapable of understanding her and even told my boyfriend that if one of her guys were there, they would beat him up. We eventually stopped arguing and asked for their insurance information so the insurance company could investigate. She initially wouldn't provide it and repeatedly told us our claim would be denied. She eventually gave us the name of an insurance agency and agent rather than the actual insurer. We later obtained the correct insurance information ourselves, and a claim is now open. As we were leaving, she even made an irrelevant comment about us "probably being liberals." The entire interaction was bizarre and incredibly unprofessional. Accidents happen. My biggest issue is how this was handled afterward. My windshield was intact beforehand, we noticed the damage during their service, and we simply wanted them to professionally address it and allow their insurance company to investigate. Instead, we were accused of lying, insulted, threatened, and had to push just to obtain insurance information. I have timestamped before-and-after photos and will be providing everything to their insurance company. Based on my experience, I would not use Route 66 Towing again and would not recommend them.

This woman has to have the worst attitude I have ever seen ! Those who know my husband know he is…read morethe nicest, polite person especially to strangers! Today while trying to pick up our car from Route 66 towing this woman provided us with the worst customer service ever! Her tone was rude and nasty from the minute she stepped out of her truck! Snatching documents, cussing and calling me names, I did have my own choice words for her as well! I'm not the type of person to let people talk to me or my husband in a disrespectful way especially once she was trying to kick me off her property without giving us the car, when all we were trying to do was pay her so we could leave ! I'm not sure if she doesn't like black people or if this is just her natural personality towards the public. She did change her tone slightly once she knew I was recording her. Whoever the owner of this business is (if not her) should strongly reconsider the type of person they employ! I wish I could upload the video here So everyone could see her behavior

Though out of his normal area, driver was already in my area and was very proactive in responding…read moreto my "yelp". Picked up my car and delivered it where I needed it.

Thank you ABN Towing for coming to rescue me when needed the most! Professional and reliable,…read morecheapest tow I've ever paid for, and got to me so fast I was so grateful I would definitely recommend and call again if I ever need a tow again!

She is very good at what she does. Gizmo looked really good. She got back to me really quick when I…read morecalled to make Appt.

Best mechanic in the area. No doubt the most honest mechanic I have used in my 25 years of driving.read more

Country Roads Towing kept me updated of his arrival time. He handled the transfer of my car on the…read moreflatbed tow truck with no issues. Overall it was a good experience.

Don't trust their price quote is all I can say! Once you commit, then it will creep up and up to…read moresee how much they can scam out of you, even though you show the initial flat fee quoted. I went elsewhere due to lack of honesty. Please read the owner comment below. Another lie! I got flat rate quote on a Sunday evening and said I need an evening pickup time during the week, LOCATION NEVER CHANGED. A flat rate went up 50% higher then come down $10 to see how much he can get? This is real experience and not a positive friend review.

These guys are accommodating, responsive, friendly, and a good value for those who need help. They…read moreprovided the service I requested. I recommend them for your auto needs.

From the owner: We are not cheap but we will make sure to take care of your car read more

Great place, as long as you don't like a nice waiting room (I don't). 2026, the owner may be…read moregetting ready to retire. As long as he is there, it is a great place for tires at least. I also had them check the alignment after I did some work and another place said I needed a tie rod. THis was after the other place originally said ball joints are needed for the alignment, which I then replaced. Since the other place did not say I also needed a tie rod originally, I took it to King for a second opinion. 5 minutes after they took my truck, they came out and said the same. I asked them to show me (so I could learn) and they were more than happy to do so. Very fair in what they charge.

exceptional customer service, knowledgeable, compassionate group of hard workers whether it's…read morelast-minute emergencies or scheduled appointments highly recommend they've never let me down. I can always count on them.