My son brought my truck to get a tire patched. Employee took it upon himself to root through my car…read morelooking for the lock lug and breaks the handle to my center counsel. Owner doesn't want to stand by the damage and tells me he's been burned many times before. We I'll help you out there and tell you to not let your dipshit employees root through vehicles and ask the owner where the lug is at and have the owner get it. Your welcome dumbass!

First, let's start addressing the current lady they have answering the phones. Horrible…read moreSecond the current Mechanic is more of in and out get it out of my face type. Doesn't care about people. Went in for differential leak, put it on lift shook my cv axle and quoted me for entire "new axle" assembly 4800$. I've come across some shark style shops in Lasalle County. But this takes the cake. And when i came pick up the " quote" just said part unserviceable, new axle 4789$. The woman didnt care to answer any questions and said the mechanic was busy atm but she could try to ask him questions. But really she was meaning we are not interested in your concerns at this time.

Great place, as long as you don't like a nice waiting room (I don't). 2026, the owner may be…read moregetting ready to retire. As long as he is there, it is a great place for tires at least. I also had them check the alignment after I did some work and another place said I needed a tie rod. THis was after the other place originally said ball joints are needed for the alignment, which I then replaced. Since the other place did not say I also needed a tie rod originally, I took it to King for a second opinion. 5 minutes after they took my truck, they came out and said the same. I asked them to show me (so I could learn) and they were more than happy to do so. Very fair in what they charge.

exceptional customer service, knowledgeable, compassionate group of hard workers whether it's…read morelast-minute emergencies or scheduled appointments highly recommend they've never let me down. I can always count on them.

I know that I can always count on Giovannis to gve me a great price and solution. Doesnt try to…read moresell you fixes you dont need. Lets you know if repairs can wait or should be done now. Have had many cars fixed there. Highly recommend

Some of the nicest people I have ever met! I was 1.5 hours away from home and still 2 hours from my…read moredestination when my engine started over heating. This was the nearest town from the interstate and Gio got me right in for my car emergency. I was back on the road in 3 hours and safely got to my destination. He and his team were extremely thorough with my car and walked me through everything he was doing/what was wrong. Pricing was extremely fair and their hospitality was unmatched, as I was stuck in their lobby the whole time. They were so sweet to check in on me and offer me food and water. Would recommend to anyone!

I went to the lane that washes your car for you. I pulled in evenly as my front tire went right…read moreinto the groove. When I went to dry the car off in the back, my rims on the right side were all scratched up. It's a brand new Mercedes SUV. I filled out an incident report right away and the gentleman gave me the owners name and number. I've called 5 times now and he will not return my calls. Really bad customer service.

Our car stopped working. They were so kind and helpful! Taking care of our car and provided us a…read morerental!

This is a rather long rant, but in essence it's a warning of Buyer Beware if you buy from Schimmer…read moreFord. July of 2023 I ordered a Ford Maverick from Schiller ford, I knew it would take some time so I was patient for months, it wasn't until I heard others who had ordered from other dealers months after me and already had build dates that I became annoyed. I started contacting the dealer periodically to check on the status and was always just told Ford hasn't picked up the order yet and they can't give me any updates. When I heard a couple people I know that ordered in March 2024 and already had build dates in June, I began to get angry. I contacted Ford customer service and was told they had no record of my order and I would have to talk to the dealer. I told them if I could get any information from the dealer I would t be calling them. I then sent an email to the CEO of ford and head of customer relations and within a day I was contacted by ford, they took the information on my order escalated it and gave me a build date. Something maybe the dealer could have done months ago and I wouldn't have been waiting for almost a year. The same guy also told me that the dealer had a few others stuck in their order banks, so if you ordered from Schimmer and have been waiting a long time you're welcome. Your vehicle might finally be on its way to production. I had told the dealer several times that I wanted to be notified as soon as they got a build date because my fear is they would wait to call me until the truck was on the lot and then low ball me on my trade saying take it or leave it we will just sell it to someone else. They assured me they would so I would have time to sell my trade myself if they were unwilling to give me its value. I waited three days after Ford had located and scheduled a build for my truck and still no updates from the dealer. I wrote a letter to the president expressing my dissatisfaction with the follow-up and customer service and why did I have to be the one to go to corporate and get this order moving, why didn't any of his staff take the initiative to find out why it was stuck in limbo. I received a snarky email back with absolutely no appologies and basically telling me to feel free to buy the truck elsewhere. I have waited almost a year, my trade is now a year older, interest rates are higher. If he had offered even one apology for his staff not following up and a willingness to do the best he could on my trade, or in any respect at least pretended he wanted to earn my business I would have gone through with the deal. But he might as well have told me to F- off, go somewhere else. So that's how they treat their customers.

Their car wash is great. It offers all these options: (1) if you want, you have the option of…read moredoing a pre-scrub for your windshield, grill, and wheels (2) then, if you have the time, you can vacuum not just the floors of your car, but blow away the dirt from all the nooks and crannies. (3) For additional dollars, sometimes I run my mats at their machine. Their attendants at the front end are welcoming and offer you a lint free blue wipe cloth. During your vacuuming, they offer you a glass wipe for cleaning. I like these details, options, and the time I'm offered to complete my vacuum. I have been to other car washes and Mr Sparkle here in Peru, Il. is a good one for me. I get the value for what I spend and my car is clean inside and out. Thank you! I wish you well in your business. By the way, this is not a solicited review. J.A-S.

This type of car wash WILL scratch your car, even though they say it won't. Most scratches are just…read morein the clear coat but a few actually went into my paint. I emailed them to explain the situation and they denied that their wash would do this. I went to the office and showed them and they did not admit or deny the damage was caused there. I'm fairness, it is difficult to prove or disprove. They let me cancel my membership but did not offer any sort of refund. It's unfortunate that the old style touchless car washes are being undercut by these scratch factories. Touchless charge $6 and this wash charges $5 for basic. If you don't care about your paint it's worth saving some money I guess.

I was looking at a vehicle and talking to someone. I asked an additional question they have…read morerestructure title cars and have them listed over clean title max value. Are they insane? I don't care if you have one then. At no point will a branded title on a car command over max value book. Never. Generally, those values will be less 20 to 40%. That's a benchmark. I'm glad that they show you the damage on the vehicle. In the title of the vehicle, it should say branded title actually car gurus should do that so I wouldn't waste my time.

Renzo was great Duffys did a good job on selling my F-150. Will recommend to everyone looking for a…read morecar.

My car nearly broke down on the interstate. I limped it to this O'Reilly's. The manager was a…read moregodsend and the staff felt like family. They had a large cache of tools to use while I made my repair in the parking lot. After I diagnosed the ultimate problem, the manager and I were on the same page about the proper repair. The car "threw a sparks plug" from a stripped port and destroyed the coil pack. The port needed a thread repair. I was leery to use a heli-coil without being in a proper setting with proper thorough failsafes. After thinking it over for a bit, I took his advice as I was 2 hours from my house and 5 hours from my destination. The fix worked perfectly and I made it to my destination safely. THANK YOU!

Jonathan was my representative, he helped me, a disabled tech moron with bad typing skills let…read morealone trying to put in a new headlight lamp and battery. He saved me money and time by finding ALL the replacement parts I needed what searches I failed to find saving me $200. Then he even put it on refusing a tip which I forced on him. Saved me $100's

My daughter called for a towing quote and told them she would call when she had the appointment at…read moreHonda to program a new key. She then called a scheduled the tow and the guy on the phone said it would be ok if we came down the same day to pay for the tow. The day came and we find out after the appointment at Honda the car never made it. Confused here as he said they'd pick the car up at 9 and it was 2 and no car. We called and the guy was abrasive and changed his story to we had to pay before they would tow it. Had he made this clear the day before we would have made that happen but the way he made it sound was that as long as we paid it sometime the same day that would be fine and they'd tow it to Honda. I had planned on going down a few minutes ago but after my conversation I decided to write this review instead. Bad customer communication and rude.

Excellent job. Looks better than before the accident. Great people to work with and fast. Above…read moreand beyond. Thank you.