Senior Care Authority

My mom has been a resident here for 3 1/2 years. The staff…read morehere truly care for the residents and their well-being. They go over and above to meet your expectations and address your every concern

Beautiful community with great common rooms for lots of stuff to do for seniors. Great staff and…read morecaring individuals that treat the residents like they're own loved ones. They have all the services that a senior could need now and in their future. Only need to move once I make this home! I would definitely recommend it!

Orion Manor Assisted Living

this place feels like a home. clean. the people who work there are like family. they truly care…read moreabout the people who reside here. I enjoy coming to see my loved one here. I see him every other day. never have to worry about him because I know he's well cared for.

A home-like environment for your family member. Caregivers will open their arms and hearts to you…read morefrom day 1! Great staff to resident ratio!

Flourish Collection at Oakland Charter Township

Excellent care for my mom that is in their memory care section of the complex. Very good staff and…read morethat they let you k in of any issues and have very good programs during the day.

From the owner: Blossom Springs, is the newest addition to the Blossom Collection of Inspired Senior Living in…read moreOakland Township/Rochester. Care, comfort and security is what families have come to expect from Moceri's senior living collection and that is the foundation of Blossom Springs. Our passion for creating inspirational communities is reflected in the warmth and beauty of our community. Blossom Springs supports various levels of care; from Wellness Residences to Assisted Living and Memory Care, our residents have the freedom to age in place surrounded by a vibrant, engaging community, with nurturing & compassionate caregivers.

Orion Oaks Assisted Living & Memory Care

I couldn't have been happier with this Assisted Living Community! My mom was there for nine months…read moreuntil she went to heaven in June(24). The entire staff was so sweet and caring for our whole family, esp mom! The food was nutritious as well as delicious thanks to their Chef/s Michael and Ken! The activities were filled with Art projects and Music! We would arrive at different times and found mom cared for! The staff was caring and understanding for our whole family, especially my mom Rose! Many many Thanks to the entire sweet staff! We won't be strangers for your many special events!

From the owner: COMING 2022 - Watching a loved one age is difficult. As they need more and more assistance…read morecompleting daily tasks or getting necessary medical care, you may wish that you could always be there to help them. You can have peace of mind that your senior is safe and happy when they move into Orion Oaks Assisted Living & Memory Care in Lake Orion, MI. Our medical-focused facility is designed to provide support and care without taking away residents' independence. We even offer Alzheimer's and dementia care.

Grace Senior Living Of Rochester Hills

4.2

(5 reviews)

Our family placed our mother in Grace Senior Living expecting basic safety, dignity, and…read moreresponsible oversight. Instead, what we experienced left us heartbroken, frustrated, and ultimately fearful for her wellbeing. We had multiple meetings with management about her care plan, her daily needs, and the fact that she was a known fall risk (she was a dementia memory care resident) We made her needs very clear, repeatedly. Yet her care plan was rarely followed, and vital information was not passed down to the staff, or completely ignored by those who were supposed to be caring for her. Watching this play out time after time was devastating. Our biggest struggle was with management. Our interactions with Kim Briley, one of the owners, were discouraging and dismissive. Instead of responsibility or solutions, we were met with excuses and comments that made us lose confidence in the facility's leadership. She told us directly that many of her staff were lazy, improperly trained, or didn't have a high school education. She also made the comment that "they can't be watching her 24/7," which felt like a complete disregard for the fact that we were paying for supervision, safety, and adherence to her care plan -- especially given her being documented as late stage dementia and a fall risk. Amid the chaos, a few staff members stood out for their genuine compassion: Jessica, Tiffany, Colette, Christina, and Kiera. They cared about our mother and tried their best despite the lack of support and structure from management. They were the few bright spots in an otherwise deeply disappointing experience. The breaking point -- the moment we will never forget -- was when our mother fell and fractured her hip. In our view, this was preventable had her care plan been followed and communicated properly. After everything we had voiced and tried to address, this outcome was devastating. Obviously there was an ambulance ride to the ER followed by surgery and rehab. We removed our mom from Grace immediately. Not once did Kim reach out to check on Mom. Another disheartening find was learning that the facility is not even licensed by the State of Michigan! This only added to the pain and regret we felt. We trusted Grace Senior Living with someone we love dearly. That trust was broken. Based on our experience, we cannot and will not recommend this facility to any family seeking consistent safe, reliable, or compassionate care.

We've had such a wonderful experience with Grace Senior Living. The facility is beautiful, always…read moreclean, and has such a warm, welcoming feel the moment you walk in. What really stands out are the activities--there's always something going on, and it's clear they put real thought into keeping residents engaged, active, and social. My mom genuinely looked forward to participating and always had something fun to talk about afterward. Most of all, the staff is incredible. Every single person we interacted with was kind, patient, and truly caring. You can tell they don't just "do a job"--they really care about the residents and treat them like family. My elderly mother was very happy during her time there, and as a family, we felt so supported and at ease knowing she was in such good hands. I'm very grateful for all the amazing people at Grace Senior Living and everything they do every day.

The Courtyard

1.0

This facility has been heartbreaking to witness. The residents are not treated with the care,…read moregentleness, or dignity they deserve especiall at this stage of their lives. Many aren't checked on properly, aren't changed with care, and are handled far too roughly. These are human beings who need compassion, not rushed or careless treatment. Families trust this place with their loved ones, but the level of care here does not reflect that trust. The residents deserve better , much better.

If I could give zero stars, I absolutely would!…read more Patient dumping is their favorite way to eliminate any resident that does not meet the "Randall Residence Standard." What is the Randall Residence Standard, you ask? Over medicating! Or in my father's case, it was not giving him his medication. My father was accepted at the Randall Residence after an extended hospital stay. Our family was candid about his condition and what his needs were going to be. The Randall Residence performed two different assessments for admission. They accepted my father, and he moved in. The first week was good. My father got care, he enjoyed his stay, and the caregivers were kind. After his first week, we received multiple calls requiring us to come up and help handle various situations. Here are some of the "incidents": throwing chairs which did not happen. They could not change him. He threw a class that did not occur. He took food, tried to go after someone with a fork, and swung a fire extinguisher. These calls would also threaten to send my father out to the hospital. We met with Zac, "the executive director," on multiple occasions, where he forcibly recommended using their physician "at no cost." Over the next couple of weeks, my father had "multiple incidents" in that they refused to give written documentation showing what occurred. When questioned about the incidents, we were given a verbal response and never a written one. An example of one of the incidents pointed towards a caregiver getting injured, apparently needing to seek medical attention. When I visited my father the next day, the caregiver was working with no markings on their face as we were told they had, and they did not seek medical attention. These "incidents" seemed to occur often, but when we came and saw cuts and bruises on my father, marks on the wall, broken personal items, and raised questions, we were not given the whole story or any answers. It came to our attention that my father had not received the proper medication dosage as ordered by his physician. We addressed this issue with them four times before they admitted to the mistake. When we questioned this, Zac (executive director) and Dee (head caregiver) pulled up his medicine dispersal times and said, "see, he is getting his meds at 2 am." After additional questioning and a few days passing, we contacted Chris Randall, who investigated our claim. We received a call from Sue at the corporate office, stating that Zac and Dee had shown us the 2 pm dispersal time, and he had an excess of 20 pills. My father had not received his proper medication dosage for 20 DAYS! Other things you should know before you seek to send your loved one to the Randall Residence from our experience: 1. They force you to use their physician and require Ativan Gel. 2. They will not give incident reports even when you demand them in writing. 3. Medications were not administered as prescribed by the physician. 4. Missing and broken items on many occasions. When asked, they would have an answer. 5. Cuts and bruises on my father's arms. 6. Left with open wounds. Proper care was NOT given. 7. Laundry left filthy and unattended. 8. Care plan was posted all over the room with mis-spellings, especially the patient's name. Most importantly, the care plan stated, "do not call family. Call Dee." 9. NO return on phone calls from Chris Randall. 10. NO A/C in the rooms or Cottage 2. 11. Business manager Jenny raised her voice when incidents arose, and I asked for answers. 12. Staff was not allowed to speak to our family after we raised questions. 13. Under staffed caregivers! These examples are just the tip of the iceberg... Due to the lack of care, consistency, and response, my father has declined to the point that he is hospital bound. Had the Randal Residence kept its "standard," we would not be in this place. DO NOT SEND YOUR LOVED ONE HERE, or else you will be where we are. Janell and Chris Randall, you do not need to answer this review. I contacted your corporate office on multiple occasions and NEVER received a response.

First Class Appliance

4.7

(21 reviews)

I called the appliance repair company because my 2 year old washing machine was leaking, and had a…read morebad pump. They came same day, and we're clean, respectful and quick about diagnosing the issue. Once parts were in, they returned to install. The tech told me the new pump supplied by GE worked, but was noisy, and he was going to order and install another new one. But I could use the washer in the meantime, so it didn't bother me. I appreciated that they surely saved me another costly repair in a short time. They would not accept payment until the second replacement was installed. This place truly is First Class.

I talked to Amy this morning and to Alan later. My microwave issue was handled by noon…read more This is not the first time they have been fast and efficient. I've used them for many years, as have family members. I highly recommend them. They're local, reasonable, and trustworty What else could you want in a repair service?

Herald Dry Cleaners

3.4

(31 reviews)

•$$

UNDER NEW OWNERSHIP Great SERVICE…read more New computers Upgraded and great service Quick Location is easy in and out

I give this place one star because I can't give it zero. I've brought my jeans here three times for…read moresimple alterations, and each time I've been told they can't help me. I only need the legs taken in or sleeves shortened. The service is rude. Yesterday, when I walked in with jeans to hem, she cut me off before I could explain what I wanted and said she couldn't help. not only does she seem to not want the business, but it seems like she is rather incapable of doing anything other than selling a hole in a sock.

Bee Effective Pest Control

(9 reviews)

Courteous and helpful. Great job keeping the wasps away! We would highly recommend. They went over…read moreand beyond what we expected.

Service Tech came out same day to address a serious bees nest--problem solved; reasonable…read moreprices--very professional! I highly recommend and would use them again!

Skylar Laundromat

3.6

(10 reviews)

All marketing says 24/7, even the sign on the sidewalk, but not here in Orion. It's 4:12 pm on a…read moreSunday. The phone number to call has a full mailbox. Was ready to give it a try. Disappointed. Watched 3 other cars pull in and leave while I'm writing this.

The vibe when doing your laundry is definitely there. However the building is way too small. I mean…read morewhen I went there were people waiting to use a washer and dryer. The washers were the smaller ones and there was only one big washer that people rushed to get first . It is pricy for a load of laundry but you're paying for the cosmetic and the cleanliness of the place .

Senior Care Authority - eldercareplanning - Updated August 2026

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Encompass Healthcare

Let me start by saying everyone in this office is absolutely amazing. As soon as you check in you…read morewill be greeted with a smile and made to feel at ease. This is an A++++ facility. My dad originally was treated @ St. Joes wound care for years, until he became sick of the "status quo" & never fixed the underlying issues he had. My dad read an article in his New Mobility magazine where Dr. Ruben had treated the editor in Oregon & was explaining his issues and how Dr. Ruben handled the situation. Unlike many doctors that treat wound care and have no real knowledge in it, Dr. Ruben is a certified infectious disease doctor and his knowledge is mind blowing. You would think a doctor like this would be arrogant or have horrible bedside manner right? No, his bedside manner and the time he will sit with a patient and his family and try to TEACH them as well is just unbelievable. I myself went through some things medically & Dr. Ruben helped me out without hesitation as well. I have never met a doctor that is so compassionate and caring. He goes above and beyond in anything he does, along with everyone in the office, especially his right hand woman Kitty. She is phenomenal! I have never had an office calling to check up on or just make sure everything is ok. I consider Dr. Ruben a gift from god. Thank you for everything Encompass Healthcare has done for my father and myself :)

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I really appreciate Dr. Ausi's expertise and care. My husband and I have been going to him for…read moreyears, and we're very happy with his clinic!

D.E. Irwin Insurance Agency, PLLC

I HIGHLY recommend D. E. Irwin Insurance Agency to anyone who needs health and life insurance!…read more Dave was great!! He helped me find a health plan that is meeting my needs and is MUCH more affordable than my previous health plan that was through a different agency. I'm saving more money now, and I'm even able to keep my same doctor through my new plan! Dave provided me with several different qoutes and walked me through each plan. He helped me compare all of those plans to determine which one was the right fit for me! I'm SO Grateful for Dave's extra help in helping find an affordable plan. Don't go anywhere else! You found the right place! Call him, he WILL help you! Allison Audet Bloomfield Hills, MI

Apna Ghar Home Care

This company and its owner, Shaista, held our hands and walked us through one of the toughest times…read morein our lives. When a family member got acutely ill and was in need of homecare, I received a ton of recommendation. What struck me about this company was the owners sincere understanding of the stresses associated with obtaining homecare for a loved one and her flexibility and understanding. Prior to signing up with this company, Shaista made a ton of promises about flexibility and her pay-for-what-you-get system. I am happy to report that in my case, Apna Ghar lived up to every word it promised. Within the first week of service, we had to change caregivers and hours, and all was done seamlessly and without issue. Moreover, since that first week, we have had many more changes and Apna and its staff has been nimble and accommodating. The quality of caregivers can vary, but the quality of management and overall willingness to accommodate their clients is second to none. I would highly recommend this company to help anyone go through this crazy life changing event.

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