If you can avoid it home senior care for your parents do it they're better off in a nursing homeread more

We were visiting Lexington to help care for a terminally ill friend. At some point it became clear…read morewe would need a professional "night nurse" to spell friends and family. Based on Yelp reviews and references from UK Health I contacted Home Instead by phone. Whitney, the owner, was very professional and informative. I thought we would need her services in about ten days when my friend would be released from the hospital. As it turned out my friend was released to hospice earlier than we had expected. I called Whitney about 10 AM and she had a professional caregiver at our home by 7 PM that same evening. Kim, the professional caregiver, was amazing --- experienced, sensitive, caring. Unfortunately, we only needed her services one night as our friend passed the following morning. We had paid for a week of service in advance. Quite unexpectedly, Home Instead charged only for the one night of service and refunded the balance. I doubt there is any better caregiving service in the Lexington area.

I have lived in several locations on the east coast and this is easily the best company that I have…read morehired to care for my mother. Attention to detail, professional , compassionate caregivers that love their job. Best in Lexington!

From the owner: A Loving Touch In-Home Care distinguishes itself through its unwavering commitment to compassion,…read moreempathy, and personalized care. Our experienced and well-trained caregivers create a nurturing environment, where each client's unique needs are met with utmost attention and respect. We pride ourselves on fostering independence and maintaining dignity, all while ensuring open communication and collaboration with families. With flexible scheduling options and a genuine passion for improving lives, we stand as a beacon of excellence in the realm of in-home care services.

(This is for the Georgetown branch) Very unprofessional. I scheduled a blood test. came in and was…read moretold the nurse is sick and to reschedule. they never bothered to contact me before. they said they don't have my phone number but they could've just used my phone # for when I first called them to scheduled. question is, if they can't perform basic functions like rescheduling, can they be trusted with more complex tasks like diagnosis etc?

My wife was recently in an accident and was basically home bound for about 10 weeks…read more She had home health nurse visiting until her outer wounds healed. For the entire 10 weeks she had home health physical therapy and occupational therapy. Tony and Audra, her therapists, quickly became part of the family. They were attentive, caring, and extremely knowledgeable in helping my wife rehabilitate. She swears that her progress and positive attitude is mainly due to them.

No-show appointments. No call to advise. No returned phone calls. Left instructions that use…read moretechnical words which, even after checking on the internet, I did not understand the explanation.

Ethical & hard working group with a stellar reputation. I know, I work there. *full disclosureread more

We had an elevator placed. love it! the owner is hands on and excellent in follow up, needs, etc…read more couldn't be more pleased!! we ordered a lift chair , then ordered TWO more we loved it so much. we'll built with a Pride mobility base !

Here we go again!! I had the pleasure once again of working with Lindsay. I ordered a stair lift…read morefor a client and the experience was flawless!! Everything was done on time and very professionally. Evan, the installer, was so nice and answered all of the questions my client asked. This is the only company I will even consider when I need medical equipment!

Baptist Health Home Care has really gone downhill. Apparently they were bought out by another…read morecompany and it's been one problem after another. First, I asked for a FEMALE physical therapist which they said was not a problem. A couple of weeks later, a MALE PT calls me to set up an appointment. I explained I wanted a female. So another week or so went by with no call. So I called them and said I would accept a male PT. Another couple of weeks go by and I get a call from nurse wanting to come by. I said I'd already seen their nurse and I'd been waiting weeks for a PT. Finally another week or so later, a PT calls and I have my first PT session. He said he'd let me know how many PT sessions a week I would have, but it's usually once a week. A week went by with no call, no show for a second visit. A second week goes by no call, no show, so I had start all over again finding another home physical therapy company. I don't recommend anyone use BH home care because they apparently don't have enough staff and they are very disorganized.

This business is AWFUL.. I hired a BrightStar caregiver for eight hours to help with post surgical…read morecare. I fell asleep for one hour after the caregiver arrived and my "caregiver " apparently decided to make a swift exit for the front door! Additionally, the front door was left unlocked on the way out, leaving me in a dangerous and precarious position when I was least able to handle a situation like that. My pain medications were missing as well, unfortunately. When I contacted BrightStar about my experience, the owner/ manager could have cared less. Very indifferent to the care their organization provides. Do yourself a favor and avoid this business at all costs.

We have been using Brightstar for the past three months to help our brother transition to living…read morealone. We have been very happy with the care and concern he has received as well as the communication with us concerning his care. Teresa has been wonderful and we are very fortunate to have Brightstar's help!