We would like to offer a perspective review of Fanny, who works for Aging In Place,…read more Fanny came to us? about 8 months ago, to help care for my father, prior to Fanny we had three other women from other locations, who did not fit with my dad, My dad took an instant like for Fanny, she came three days a week, always on time, at times she would bring my dad a breakfast sandwich, or other items just because, she would sit with him, listen to him tell his stories, they became fast friends, We can not recommend her more highly, My father passed this past Monday, it is with great sadness we will no longer have her services,

The actual caregiver does a good job when they do show up. My issue is with Shantal, who claims…read moreshe is the Division Manager who does not proved any proper form of customer service. Multiple times I have tried to establish a schedule, but to this date it has not even remotely been close. This makes it difficult to provide proper care for the patient as you dont know when they will come to the house. There are no courtesy calls when the caregiver does not show up, and then just shows up on another day, once again without any notice. Since they are contracted by my provider, I am going to ask to see what hours they are claiming they are working each week, as I feel they may not be accurate.

I referred a Jewish woman living with Parkinson's in Orinda to Right at Home East Bay. Nikhil's…read moresweet caregiver is an angel. They embody our shared value of Kibud Av vEm in treating her with such respect. Shalom

I've come across Nikhil's office a few times through local coordination and discussions around…read morefamily care needs. My impression has been that they are calm, attentive, and very mindful of how overwhelming home care decisions can be for families. They seem to take a thoughtful approach to each situation and focus on what will realistically help at home rather than offering quick solutions. Communication has always felt clear and easy to follow. Overall, a dependable and considerate team serving the East Bay Diablo and Tri-Valley areas.

I'm very happy with From the Heart and the caregivers I was assigned!…read more For a couple months after shoulder surgery, I needed help with certain tasks requiring more than one arm. From the Heart is far more affordable than it's competitors who have weekly hour minimums (sometimes 20!), because as my rehab progressed I came to need only 1 hour 3x/week. From the Heart communicated and well and always delivered on caregiver assignments. The caregivers were professional, cheerful, conscientious, and kind; I will miss them!

After a fall, Mom needed 24/7 care at home. We were overwhelmed and didn't know what to do next-or…read morewhat to expect-as she regained her ability to walk and care for herself. The physical and emotional support provided by FTH has made Mom stronger, healthier, and happier. Our need for so many hours has decreased since then. FTH now provides support in shorter shifts so that she may live with dignity and a sense of autonomy that had been missing from her life. From the Heart's staff is responsive and caring. As the primary family contact, I feel like I have a true partner: "Your mom deserves the best care" has been the theme throughout my relationship with From the Heart and they mean it! I am grateful for the support that our family has received from both individual caregivers and from the FTH staff. They are a tightly-knit team of professionals who truly believe our mom deserves the best. They say it out loud and they "walk the talk" every single day. I highly recommend From the Heart!

Truly, a five star experience during a difficult time. The facility is immaculate, organized, and…read morealways felt well run. The staff are compassionate, trustworthy, and available 24/7 -- they genuinely care and treat patients like family. They took their time to explain their services and the financials, and everything was more than fair. We are so grateful for the kindness and honesty shown to our loved one. A big thank you to Antonia, her staff, and her family...we can't say thank you enough.

So glad I chose Helping Hands for my mother. My mother had advanced dementia and the team at was so…read morewonderful with my mom. I love that the home resembles a home and not a house with just beds. And Lucy the hose dogs was a plus as my mom loved dogs. My mother lived there for almost three years till she passed and I will never forget the ladies that supported my mother through her journey. I consider all of them as family and would highly recommend Helping Hands for your love ones. Thank you Antonia

Visiting Angels (Glendale)was a company my father and I were ready to invest in.He has alzheimers…read more/dementia and dealing with lymphoma.He is a retired police officer and It would cost alot for his care (24/7) ,but we had the funds set aside for his care. I know it's costly for home care,but we both agreed that these friendly folks would help us out.Price was not a problem.We made an appointment for the meet and greet home evaluation and get to know our new team members and our assistants.No one showed up at the appointmeant that they promised us in the beginning.I guess that $200,000 set aside for his companionship and round the clock care went down the drain. Him and I are going to use another home health care company since Visiting Angels has decided not to follow throug.

Although I never met her personally, family members say caregiver Bernice was fantastic. Otherwise…read morei would have given a one star rating. The office is a train wreck. My issue stemmed from them just swooping into my checking account and taking whatever amount of money they felt entitled to without giving me any notice. This happened several times and to this day I haven't seen a single invoice. To make matters worse when i complained about it they sent a text to a family member filled with untruths and inaccuarcies and threats. Maybe others have had better experiences with them but this has been mine.

My experience with Omatochi Corp. has been truly positive. What I appreciate most is that they…read moredon't treat senior care as simply a service--they really seem to understand that every senior and every family has different needs. I especially value having a dedicated family care advisor who helps keep everyone connected and informed. Knowing there is someone who can help bridge communication between doctors, caregivers, family members, and other services provides a real sense of reassurance. It makes you feel like you're not navigating everything on your own. I also love the balance Omatochi has created between personal, compassionate care and technology. Having important health information, schedules, and updates easily accessible makes it much easier for family members to stay involved, even when they can't always be there in person. Most importantly, I appreciate their focus on the senior's well-being, dignity, and independence. That personal touch, combined with their innovative approach, is what really sets Omatochi apart. I'm grateful to have an organization like this supporting seniors and their families.

STAY FAR AWAY, AVOID AT ALL COST…read more Extremely frustrating experience with Omatochi. The biggest problem is simple: NO ONE PICKS UP THE PHONE. Over more than three months, I called repeatedly and almost every call just rang and went to voicemail. Messages were not returned, and their website contact form did not work. There's no email, there's no messaging system, there are no extensions, there is only the main phone number that you just leave a voicemail to a general mail box. At one point, I literally had to walk into their office in person just to get someone to speak with me. First time they set someone up it was a no call no show and I was counting on them for two days so I missed two days of work when I tried calling No one picked up so all day I had no response on what's going on will somebody show up will someone not show up? I clearly explained that my mother is bed bound and requires diaper changes, feeding, and full assistance with daily care. When they finally sent someone, it was a 19 year old caregiver who told me she had only received two hours of training the day before. I did not feel comfortable leaving my mother alone in that situation, so I had to take another day off work. There was also a separate no call, no show that caused me to miss work again. When I later tried switching providers, the process was delayed more than a month because Medicare could not get Omatochi to answer the phone and confirm cancellation and hours. Do not just take my word for it. As you are reading this review, call them yourself and see what happens. See if anyone actually answers the phone. This company is supposed to help families caring for vulnerable loved ones. My experience was the absolute opposite. There's more going on to this Company Every sign points to fraud there's no way a health care company in charge of taking care of sick elderly patients does not pick up the phone Every experience with anyone at this company was an unprofessional rude That's in the rare occasion someone reaches out to you because you cannot call anybody you leave a voicemail out of box and then hopefully within a day or two someone responds back to you. I'm sure they're successful in billing hours billing Medicare billing medical but as far as actually providing services to real Patience this does not exist Run, do not walk, away from this company. I hope you take the time to read this and avoid the frustration and disappointment my family experienced.

This was my first experience with a caregiving company and while I found the care satisfactory the…read moreexperience with the caregiver was problematic. First, the caregiver did not respect personal boundaries. This person would give opinions on family dynamics even after we asked them to not talk about it. I emailed the care coordinator with this issue and did not hear back. I had to have a family member call and relay the issue to the owner. I personally did not receive any response from the care coordinator or owner on this issue. Initially I hired a caregiver for overnight care so I could get some much needed rest. However, on the first night the caregiver woke me up at 3am for a question that had they been more attentive to detail would've been able to answer themselves. Perhaps the most disturbing was on the last morning I woke up and went to check in with the caregiver and they were asleep on my couch. The company gave me a small credit on my bill after I told them what had happened. I feel like this was a really big issue and I was less concerned about the money and more about what could've happened while they were sleeping. I didn't receive any follow-up or apology and I would not recommend using this company.

This agency started off on their best foot, but rapidly lost footing. They don't have an active…read moresupply of caregivers when they sign you up. They stole someone from a care facility and asked us not to tell. They didn't provide caregivers that met the client need after evaluating. They showed up unannounced and demanded rate increases which basically doesn't follow their own contract. The list could go on and on. After this experience, I'd do a lot more checking and go with an agency that has deeper infrastructure and one that is more professional.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.